Original review: 3-Star Review (Two-Lens Version)…read moreWe worked with Mainline Overland on several upgrades for our 2014 Sportsmobile Sprinter. Our initial meeting with Tom Henwood was friendly and productive, and we agreed on about $9,000 in parts and improvements with about $2000.00 in labor. From the shop's perspective, some of what followed likely reflects the realities of sourcing specialty overland equipment. Several of the parts took longer than expected to arrive, and the timeline gradually moved from a promised-for January completion to an installation in March and final pickup in early April. From the customer side, the challenge was the shifting expectations and communication. The dates kept changing as parts were delayed, and it was sometimes difficult to get a clear sense of what was actually happening behind the scenes. I eventually asked that expectations simply be managed conservatively and transparently. Most of the work appears solid, but we did run into one frustrating issue: the bike rack recommended and purchased by Overland turned out not to be compatible with the new rear storage box installation. One reason we sought out a specialty shop was to help sort out exactly those kinds of compatibility questions. They refunded the cost of the bike rack. My takeaway: Mainline Overland clearly works with complex builds and specialized equipment. Customers who already know their gear and can stay closely involved in the technical details will probably do well here. If you are relying heavily on the shop to guide decisions and timelines, it is worth asking very detailed questions up front about compatibility and scheduling. I'm hoping the system performs well over the summer and will happily update the review once we've put some miles on it. Update - July 2026 After I posted the review above, Peter Henwood, President of Mainline Overland, called me personally and asked if I would consider removing the review and giving the company an opportunity to make things right. Specifically, he offered to replace one of the rear storage boxes with an equivalent model that would accommodate the bike rack, at no cost to me. He sounded sincere. Because I still had several months before a planned two-month trip, I agreed to give them that opportunity. I explained my timeline, and he thanked me for the second chance and said he would be in touch. That phone call was the last communication I received. After using the equipment on our trip, I can say that the storage boxes themselves performed well and the bug screen has been an excellent addition. On the other hand, one installation detail was never completed correctly--the original upholstery on the sliding door was not tucked back into place and has remained loose and flaps during use. Looking back, I believe my original three-star review was fair. I recognized the quality of much of the work while expressing concerns about communication, scheduling, and follow-through. Unfortunately, my experience after that review only reinforced those concerns. As President Reagan famously said, "Trust, but verify."

On 1/9/26 I put $9000 down on a new Grandby and was told there was a 10-12 week lead time. With…read moremany calls made to them they still can't give me an exact date for delivery! Here it is 6/3/26 and no camper! I had to cancel two trip already and it's looking like I'll have to cancel my trip to The Big Thing at the XO ranch this July. Very disappointing! I finally reached out to FWC main office in Woodland CA and am waiting on a response and resolution to this issue!

Absolutely the worst repair experience I've ever had. My car…read morewas brought here for repairs by State Farm, and was with this shop for nearly two months, and the level of communication and professionalism was shockingly poor from start to finish. There were no proactive updates at any point. I had to call repeatedly just to get basic information about my own vehicle. Every step dragged on far longer than it should have, and there was never a clear timeline, explanation, or sense of urgency. On top of the delays, I ended up having to coordinate communication between this shop, another shop, and my insurance company myself just to keep the repair moving. They seemed completely uninterested in managing the process or taking responsibility. I've never seen a shop put so little effort into keeping a customer informed. When the car was finally ready after almost eight weeks, I was told I needed to pay a 3% fee just to use my debit card -- as if the massive delay, lack of communication, and disrespect weren't enough of an inconvenience already. In short: Two months without my vehicle No updates unless I called Constant runaround Poor coordination with insurance and the sublet shop Unhelpful and inflexible payment process The repairs may be complete (nearly all repairs were outsourced to another shop!), but the customer experience was terrible. I would not recommend this shop to anyone. Save yourself the frustration and go somewhere that values your time and money, communicates clearly, and takes their work seriously.

I had a fantastic experience with Kelly and Rick and everyone at Auto renew it! From start to…read morefinish everything was communicated well and my car looks amazing! My bumper and tire was severely damaged when a motorcycle hit me from behind in a fatal crack. The experience was horrible but my car looks so much better than before the accident! I'm in awe of my brand new rear end!

BEWARE!!! Avoid these crooks at all costs!!! I had the absolute worst experience that is still not…read moreresolved. I had my car towed by these lying thief's by way of the No state police. They think they can charge what ever they want and it seems like the state police have given them the idea they can unfortunately. My car was towed and kept at their shop in Bow for 5 days before I was able to get there to pick it up. when I got there I was told that it was going to cost me upwards of $1000 which is absolutely ridiculous for a 13 mile one way tow and storage in their giant half empty parking lot. Then I was told that I couldn't get any of my belongings out of it until it was paid in full. Long story short couldn't get to work without my car and at $85 per day storage fee the price was rising. Bu the time I was able to get some of the money together for the vehicle and a lawyer the car was sold out from under me illegall with all my belonging which is against the law. I didn't receive and notice of this for weeks. Stay away from this place at all costs. If anyone else has had issues with these vultures that has come by way of the New Hampshire state police D barracks call the Attorney Generals office and speak with the Public Integrity Unit or wire them a letter. I had written a similar review on google about a month ago but it seems to have been taken down and not by me..... I would have given no stars if that was an option.

Friday, 2pm, 4th of July weekend and my horse trailer wheel almost falls off…read more These amazing folks fixed my trailer and I was back on the road with my horses with in an hour. These guys are great.