I don't enjoy shopping here. It's like a sleazy used car lot with n w furniture. The prices aren't crazy, but they also aren't always the cheapest. I went to buy a couch in their clearance section and was informed that if I use their delivery service, than I would lose 10% of the current discount. What kind of place does that?? They are shady. We bought a mattress a few months ago and was told our old one would be picked up for free. Ugh no. They tried to charge us for delivery and pick up after the salesman promised they'd do both for free. read more

RE: RC Willey Well, not going back to this store. Three male employees responded to my question about what I was looking for (specifically a coffee table and end tables) with, "they are all throughout the store". Not one knew their inventory "because there are too many items". I've been looking for furniture for awhile and their stock has not changed, just locations in displays. Other times I've been there the sales women have tagged along and paid a lot of attention. Almost too much. So I circled around on my own shopping and hoping to find a female sales rep. Oh, I did! Every female rep was sitting on the furniture with one or two other reps just chatting away. The men were no different. Only one of at least 15 - 20 reps on the floor approached me. Once he heard I wasn't looking for big ticket items he literally walked away. No one introduced themselves. When I asked for a name the response was it doesn't matter. "We don't work on commission. So just grab anyone." If I had names I would love to supply them to the manager as if s/he would care. I drove over 20 miles to go to this store. The service is horrible. I suspect you don't count as a sale if you aren't spending big bucks! There were two or three things I would have bought if anyone had cared to help me. In addition, the display furniture is beaten up with dings and scratches looking like a garage sale. I found a rug I liked but buying the display rug after it's been trampled on didn't seem like a deal. No one bothered to answer my questions about rugs either. Okay, I think you get the gist of my terrible experience. I'm writing this for Yelp but will definitely copy it and try and post it in their website to hopefully make a difference. read more

Nice selection, prices were ok, found the same sofa here that was priced at least $100 more at other local stores. The employees obviously work on commission, are very pushy and aggressive, but that is just the way it is set up there (and at some other local stores too, granted). We actually ended up buying furniture (a couch they did not have there) at another store and a lot of that was just the atmosphere and quality. There are some really great cheaper/reasonably priced pieces at this store, just not the one for my family. read more

Great delivery service! They guys had a difficult approach to the front door but managed to get everything inside without damage.

Purchased a fridge on a Saturday and we were told it would be delivered on a Wednesday. Some how the fridge was lost and we were told it would be Thursday. We were suckers and went in Wednesday evening and bought a dinning room set thinking the fridge delay was just a one time mistake. Long story short the 2nd fridge was lost again and we were offered a different fridge that is supposed to be better then the one we purchased but wouldn't be delivered until Friday afternoon. During all this our dinning room table was not going to be in at the time we were told either but the best part was when the delivery guy showed up with only 2 of or 4 chairs and 2 random bar stools we didn't order and now we have to wait 4 days for 2 more chairs. This place is a joke. read more

Again , don't want to give one star but only option ! I tried getting ahold of you on Monday , and I was on hold for 20 min , the customer service lady said she'd have to get ahold of the mattress department manager , I've been waiting all week with 2 calls back to rc willey , finally I was told that someone would be out to inspect mattress on aug . 15th!! I'm very upset , I'm tired of sorrys ! And I'm not even staying with my fiancé anymore because I can't sleep !!! Should we both go to the doctor and send you our bill from our backs being messed up!? Not to mention my hips , his shoulders and my chest!? This is beyond unacceptable !!! Completely ridiculous ! We want our money back ! Not a new mattress from you !!!! Never ever doing business with rc willey again !!! My body has paid the price !!!! read more

Don't waste your time stopping by unless your on some gold star list. my husband has been by twice to buy and was ignored by the rude staff. Came in today ready to buy a mattress, salesman helped the customer in front of him and behind him. Never got back to him, never checked on him, and this was the SECOND time this happened! Unacceptable. read more

First of all they will say anything and everything to part you from your money. Delivery dates, product quality, fitting your needs whatever! They will say it all, until that money changes hands then it's all out the window. We were promised a specific delivery date as we left our vacation the day after the proposed date. Fast forward to the day when no one shoes up and they try and argue with us about what date they said they would be out, fine a day short on our annual vacation. I can live with that, but within less than two months our living room set was showing incredible sharp staples on the arms of the couches as the fabric separated in various places, not long after the bed from the bedroom set began sinking on the left side while making the loudest creaking sound you can imagine if you simply tried to roll over. Oh did I mentioned it was all delivered with no plastic or moving cloths? Well we tried to seek respite but although they claim otherwise no one bothered to show up on the date when they were suppose to repair or check it all out. Which was scheduled by them nearly 2 months out from the day we contacted them. Now I can't even use my side of the bed without nearly rolling off, the ottoman leg falls out and won't screw in the cushions have flattened like pancakes and it's only been some 18 months. Really feel violated and exploited by these guys, it was our first all new living room and bedroom set and it's in as bad as condition as what it replaced. read more

Got my order wrong 3 times after I had paid cash for a $4000 couch!!! Couch was damaged 2 times and wrong items on 2 of their 3 visits to my home. Also the manufacturer did a poor job of putting this couch together. The buttons were installed backwards. read more

This is not your typical sales establishment. We proceeded to look at appliances for about a hour prior to us asking for assistance. We ended up with a sales person named Lamont. We picked out our fridge and a washer and dryer combo. We asked Lamont to order them so that they could be delivered by a certain date. The day prior to delivery I stopped in to confirm that they would be delivered the next day. Come to find out, Lamont had failed to place the order and we are stuck without any. I'd suggest going with someone who can follow up on commitments or maybe a different provider. read more

I bought at CHF Furniture on Orchard. Colleen is my fabulous sales associate: helpful, kind, patient, intuitive, knowledgeable...everything RC Willey's is not. read more

After a mis-communication between the Sales Floor and Merchandise Pickup, Adam from Customer Service promptly contacted me as a result of my two star review here on Yelp and he and Kim solved the confusion over the missing box spring to the set I purchased. Kudos to Adam and Kim. read more

If you want an appliance that works consistently and, when it fails, customer service that is reliable, don't purchase from RC Willey. We bought an LG refrigerator from them in 2018. Within the first year, it broke down completely. A year and half after that it has broken down completely again. When we reached out to RC Willey to schedule repair service, they couldn't schedule anything sooner than a week out. This morning (Saturday) the repair service that was scheduled called to cancel and couldn't reschedule until next Tuesday. I expected more not only of the product I purchased but also the extended customer service they touted as worthwhile. read more

Sales reps are rude, impatient, and unhelpful. They lied about delivery dates and then forgot to put one item on the delivery truck, and wouldn't redeliver the piece for an additional 10 days. I decided to pick it up instead of waiting. The pickup process is a joke and took entirely too long. The whole company is unorganized and sloppy. The furniture I got was high quality and fairly priced but outside of that this company is absolutely horrible and not a place I will do business with in the future. read more

They sent us a damaged mattress!! We both had back issues after sleeping on it. They sent mattress Expert who said it had been bent and compromised!! R C Willey took forever to pick it up and we still don't have our money back!! Slimey to do business with! I needed several other items and carpeting for my rental, but not going there again, no matter what. We have been out a lot of time and discomfort, but they don't care!! read more

We moved from Denver to Nampa in June. Back in March, our Realtor recommended that we work with RC Willey. We had several very positive interactions with Lamont Loveland (Appliances/Electronics) and Cathy Hendrickson (Furniture/Decorating) as we searched for needed furniture. Lamont spent several hours with us as we searched for a washer/dryer and refrigerator. We ended up with three LG appliances. Lamont Loveland also provided excellent support after the first refrigerator was ruined by sediment in the Ice Maker/water line. (In the new home, the builder's plumber should have flushed the line and the installers (ideally) could have also verified the line was clean. Lamont and the RC Willey organization replaced the refrigerator after attempting to replace the clogged solenoids. This was a blessing. Note: RC Willey went the extra mile (after the appliance repair firm determined the first refrigerator needed refurbished). The first unit was swapped out within twenty four hours with a working refrigerator. . Cathy Hendrickson helped us pick office Furniture and a downscale patio set (Our patio is tiny). There were special orders involved in the sale. Cathy coordinated the sale and delivery of the office furniture over a two month period. The patio set meets our needs. And, the AspenHome office set (Made of Mangowood) is spectacular. Cathy provided a lot of decorating advice and was on the short list to help us finish furnishing the Great Room. As we discovered, there are a myriad of great furniture stores in Metro Boise. After our experience with RC Willey, we strongly recommend shopping RC Willey for your furniture and/or Appliance needs. read more

I always love shopping at RC Willey. The salesmen are never high pressure and are always very pleasant and professional. This trip was to purchase a refrigerator as ours had gone out that morning. The gentleman that assisted us took the time to see what refrigerators they had in Stock and could be delivered the next day. We were very happy with this experience. read more

November 2017, we went to RC Willey, looking for a recliner. My previous recliner was permanently stuck in the sitting position. You may think this is optimal but when you are getting knee surgery, like I am, it was a very painful predicament. Soooo, we went to RC Willey and looked at all they had. None seemed to fit me until we went to their clearance dept. There we found a nice electric chair for a good price of only $600.00. I found out that the only issues were that a previous customer had returned it complaining of worn cushions. RC Willey couldn't determine any wear to the cushions, however they replaced them anyway. At least that's what we were told. (no mechanical issues mentioned) Fast Forward Three Months................. The chair starts running sluggishly occasionally. Then one morning I get up to find my chair stuck in the sitting position. After three hours, it operates fine again. Another month passes fine, then in April the chair stops for good....luckily in the reclined position, but just as devastating. Sooooo, my wonderful buy was actually VERY EXPENSIVE....Four months of use = $150.00 a month that RC Willey charged me to sit in a nice chair, for four months use. After that I am told to contact a local repairman (which I'm sure gives RC Willey a very nice discount for referring their "thrown under the bus" clients) so I can pay MORE money....just to be able to use my chair again. THANKS RC WILLEY.......WONT BE SHOPPING THERE AGAIN. read more

I NEVER write negative reviews. I think this is a first but it is much deserved. Their service is decent and they will make you happy until you buy something. Once you're on their "0%" interest finance plan the bend you over a barrel. I doesn't over $260 in fines on a no interedt plan and I never missed a payment. The fines the slapped on were because they "couldn't locate it bank" even though all of my other bills went through just fine. Now I have to pay using a debit card which they charge 3 freaking dollars to process only because they won't take a check. Last but not least they won't let me pay for the $0.84 left on my account online so now I have to drive across town to pay them $0.84 cents DO NOT GO THROUGH THEIR IN HOUSE FINANCING worst consumer experience I have ever had hands down. read more

Beautiful furniture and beautiful decor. That's all that's beautiful at RC Willey. Walking in I was greeted by an employee and they seemed nice enough until I walked further into the organized shuffle of employees. I would pass one employee thinking they would acknowledge my presence but to my avail not a single employee did so. I love the store but it's employees seem a little self absorbed. I know they aren't busy because they are sitting down on couches laughing it up as though they were at home. I am all about customer service and their store seems to lack much of this. In my eyes if a customer is not dressed to impress, than the employees don't feel the need to impress their customers. read more

I purchased a extended warranty for the washing machine I purchased from RC Willey. When the machine failed you sent out a repair company. The service man failed to tighten a hose clamp. The machine leaked and damaged my hard wood floors. As of today you refused to repair the damaged you caused. read more

the salesman worked with us to get the sofa and chair with the finish we wanted. the first 2 sets that was sent was too shiny but the salesman was able to get a non-shiny set for us. THANKS!!! read more

Okay, I'm going to revise my original negative review of R.C. Willey. I still say their corporate policies are patriarchal and antiquated with not being able to add the wife of 48 years) onto my husband's account without going into the store, but this last time, I had a gift card to spend at the store from having carpet installed recently by Willey in our home. The gift card had not been invoiced yet, but the store personnel not only bent over backward to invoice while I was in the store, but the male cashier was so nice to issue me another gift card in the same amount, saying he would run mine through when it became active. That meant I didn't have to make another trip to the store, and the male salesman (Keith) was super nice and helpful. There are some very nice men working in that store who do treat women with respect. read more

I have recently purchased "top of the line" refrigerator, desk set, filing cabinet, and TV stand and each has come dented, cracked, or otherwise damaged. These four deliveries have turned into eight deliveries due to exchanges and has taken months to sort out. Be prepared to take lots of time off work for deliveries that they often cancel the same day due to their lack of preparedness. read more

We have bought furniture and carpeting from R.C. Willey. When there is an issue, they take care of it quickly, and they follow through with promises. Thanks to David,Brad, Luis, and Edgar for their service. read more

0 APR financing closed the deal. Friendly staff that stalk you as soon as you walk in door. Just like car salesman. But nothing bad to say. Have to give them 5 stars. read more

We use to shop here at the Boise, Idaho RC Willey but not any more. They are shady, but by God the sales man (Yes....I said MAN, I'm not sure what he identified himself as, but it did look male) was GOOD. He got us to buy top of the line washer and dryer set (18 month payment plan to have it paid off, I'll come back to that later)...this set had all sorts of cool settings. They both had 14 (not a misprint...yes 14) settings....and thats JUST the settings, there was also 5 each Temp, Spin, soil, signal (20 total with that bunch), and don't forget the Steam, Smart Grid, Delay wash, Custom PGM, Turbo, Cold, Pre Wash AND Extra Rinse...outta all this s#!t, I'd have to say we've used maybe 5 of them...and thats just the washer.....don't even get me started on the dryer. Now back to their 18 month payment plan....(HINT....and a pretty important one too: If you want to have it paid off in 18 months, YOU better do the math....I left that to RC Willey NOT a good idea...sooooo, I'm getting the monthly bill....lets say minimum due was $80.00....I'd pay $100.oo, minimum $50.oo....I'd pay $120.oo, etc....next thing I know 18 months have gone by and my minimum payment due is $361.00...WTF??? If I don't pay it off...the fine folks at RC Willey are gonna tack on another $200.oo to the amount owed and bump up the interest to around 25%...can't think of what it was off the top of my head, I'll guess-a-mate....12%?....So, there you have it. YOU HAVE BEEN WARNED!!!! read more

I've been a customer here for about two years their equipment is "ancient" dinosaur years you cannot do a simple auto pay. If your calling to try to pay them their employees will tell you "you can't pay over the phone and there has never been a way to pay over the phone" then hang up. However in fact you can pay over the phone and you have to be directed to a different branch to do so. Once you have credit with them it's almost impossible to make your dates when you pay online because online payments takes a week to days to clear. I don't recommend this place until they make some serious changes read more

RC Willey is awesome! We furnished our entire new home and bought all of our appliances there as well. Their high quality furniture and high end appliances have now made our house a home! Cindy was our furniture salesperson and she is creative, very knowledgeable with attention to detail. She made the process so easy and the best part was that we received all our furniture within 2 weeks, even though we ordered a week before Christmas! We highly recommend them! read more

RC Willey is selling Amana dryers that have a design flaw. Mine broke one year and three months after I bought it. The repairman (to whom RC Willey refers its customers) said "It is unrepairable. It has a design flaw." I presented this information to RC Willey customer service. They said it wasn't their problem as it was outside a year and I didn't buy the extended warranty. I put them on notice, but they are continuing to sell this Amana dryer that is essentially $400 worth of garbage. Consumers beware! read more

I have personally had two bad experiences with RC WILLEY. I will outline these experiences in chronological order. My wife and I decided to replace my 25 year old recliner and decided to go to RC WILLEY at 3301 E Lanark Dr., Meridian, ID. The salesman was Keith Wheeler and after looking over the lineup of recliners, we decided to purchase a Franklin Corporation recliner that was well equipped. It had power lumbar support, power head rest support, a USB port and was a power recliner. The purchase was made on October 16, 2017. It was not in stock and we waited some time for the recliner to arrive. My nephew and I went to pick it up and when it was placed on the dock, we noticed the cardboard covering was crushed in on the left side. We asked the employee if the chair had been checked and was told that if we had any problems with it contact Customer Service and they would take care of any problems. If I would only have known! We began to notice a few days after we placed it in the house that it would make a noise when rocking. It just did not feel right while sitting in it. Just before Christmas, we noticed that wood shavings were under the recliner. I called RC WILLEY customer service and they sent out a technician on December 13, 2017. He found the following problems: Backrest frame coming apart, inside of backrest cushion along zipper coming unsewn, added loose poly fill to lumbar cushion. The technician was able to resew and reinforce various items. He also found the power recliner mechanism defective and the power cord from the wall to the motor was cut. He spent about 4 hours doing a very good job with what he could repair. He told me that customer service would get the items on order and contact me when someone would be out to finish the repair. Service Order Number: 90639988. We were notified on December 29, 2017, that parts would ship on January 2, 2018, with an ETA of January 13, 2018. At various times during the month of January we communicated with customer service on status of items. Finally on February 5, 2018, we were informed that the items were on Backorder with no ETA. We had been sitting in a defective chair since its arrival October 2017. On February 5, 2018, we went to the RC WILLEY location and talked with Keith Wheeler and he was very concerned with the situation. He talked with his superiors and was willing to take back the chair and we could select a different one. We did not want a Franklin Corporation replacement. We found, what we thought was an excellent replacement. It cost an additional $59.00, but we paid the additional money and the recliner was ordered. Order # 39954572. The only place it was in stock was Phoenix, AZ and we waited some time for it to arrive. The exact dates should be on file. RC WILLEY picked up the Franklin Corporation recliner and delivered the Southern Motion recliner, Style SOMF 5154/186-16VINTA, Serial number: 110603494. In mid to late 2018, the arm rests collapsed and a technician came out and stated that the "cardboard" horizontal covers over the vertical wood on the arm rests came unstapled and he worked on both arms of the recliner. He was able to re-staple the cardboard. I inquired about the dimples left in the material and he told me that more poly fill would need to be placed. I assumed that he would go back and order the poly fill. Time went on and in March of 2019, I called customer service about the problem with the chair arms and that the left facing side of the chair was lower than the right facing side. They sent out a very knowledgeable technician that stated the chair would need the arms reinforced and the recliner base would need replaced. He wrote up a service order for the above found items and poly fill to be placed in the "dimpled" arm rests. Once again waiting for parts took some time and then I was notified that they would pick up the chair on a Friday and fix it over the weekend. During the summer of 2019, many things were happening around the house, new roof and painting plus the normal summer duties. The poly fill not being placed in the chair completely slipped my mind until October of 2019. I was scheduled for surgery in November and thought it might be a good time to check on the poly fill as I would be using the chair more frequently. I called customer service and talked with a very customer service oriented individual by the name of Jennifer. She looked at the records and noticed that the poly fill had not been installed in the chair as written on the work order. She was going to be off the next day and would have her supervisor give me a call. I did not hear from anyone and so I called back to customer service and requested to talk with Jennifer. I was informed that she would talk with supervisor and call me back. After a short time Jennifer called me back and told me that "the Warranty was no longer valid and that recliner was a Manufacture Defect". Parley George, Boise, ID read more

I have never been so frustrated with a company before. Bear with me, this is a long story. I ordered: A king bed, a chest, a dresser, bunk beds, and stairs for the bunk bed. Delivery #1: Received the bunk bed stairs, the WRONG bunk beds, and my bed. I was told the dresser was damaged and would be delivered later. *Sales associate rang in the wrong beds. Delivery #2: Received correct bunk beds, but not the storage drawers that come with them, the chest, but was told my 2nd dresser was damaged again. *Sales associate "didn't know" we wanted the drawers - they come with the bed. Delivery #3: The storage shelves for the bunk beds. I was told they would be on my delivery for after 5pm (when I scheduled it for) and they showed up at 7am - making my husband run late to work. *Sales associate promised to make dresser and drawers arrive together. Delivery #4: Cancelled because I was told my dresser was damaged (the 3rd one!) I am done, I wouldn't recommend at this point ever. read more

We went to RC Willy to buy furniture for our new home in Eagle. We needed everything! I was completely impressed with the customer service and quality of furniture we purchased. Terry was an amazing sales associate and personally handled a couple minor issues we had. Delivery guys were so nice and professional as well. The only thing I would say they could work on is it takes WAY too long to check out. read more

I have had numerous great experiences shopping and buying from RC Wiley. We have purchased entertainment centers, flooring, electronics, appliances and recently, a TemurPedic Bed. They have great financing and promotions, friendly salesman and their warehouse staff is helpful and efficient. Besides all that, they have reliable brands. read more

Always very pleased with RC Willey, we have used them twice now for carpet installation. We moved so we waited for the promo they have in October which is a really good deal! The staff is efficient, and very helpful from getting the order started to the guy who comes out and measures to the installation. Rc Willey has always been the best experience. Highly recommend them. Thanks Tom! read more

Purchased a sofa sleeper at 3pm on a Friday and was able to pick it up Saturday afternoon after 4pm. The purchase itself was easy and quick, Carlotta was a great help. When we picked it up the fabric protector was already sprayed dryer and re-wrapped for my pick up. When we got home we set it all up and realized the couch hadn't come with the legs. Called the store and they got me a new set of legs the next day no hassle. read more

We have bought most of our furniture from RC Willey and have had great service,so decided to look in to purchasing laminate flooring for our house,talked to one person and she was really helpful,took in our floor plans of our house,she than wrote up a ruff estimate,we then had them come out and measure,our total came in over$1000 over!We wanted to find out why such a difference, every time we called to talk to someone,they either weren't in or busy,was put on hold 4 different times in excess of 20 min,when we talked to someone we were told that they were too busy we needed to call back in 2 hours. read more

Both times we have been there and bought furn. We have been impressed by the service. The delivery was fast and great. Will shop there again. read more

Interested in flooring? Eric, in the Flooring Department, is who you need to see! Professional, knowledgeable, precise (not paying for a lot of unnecessary material), and very helpful. We have enjoyed working with him on 2 major jobs in a span of a couple of years and will use him again in the future. We have been very happy with the contractors that he has used on our jobs, as well. read more

I have purchased thousands of dollars worth of appliances, TVs, beds, and couches from RC Willey. I emailed them today to ask if they would be willing to help out regarding a two year old dryer that has been serviced three times and is again in need of additional parts/service. Nope. Not one thing. Their greed knows no end. I won't be buying anymore products from this outfit. read more