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    RE/MAX One

    5.0 (5 reviews)
    Open 8:30 am - 5:00 pm

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    Robinson Realty and Management - 08/30/2023

    Robinson Realty and Management

    (100 reviews)

    Southeast

    I am updating my review as I have just moved out of my fourth Robinson Realty-managed property and…read moreinto my fifth. Whenever I need to look for a property to rent, I exclusively look at their inventory. I had a bad experience in the past: property management companies told me I was first to apply, took my application fees, then went with someone else, so I lost that money. With Robinson, they have always been completely transparent, their website is easy to apply to, and the application fees are reasonable. I can be indecisive. Recently, I applied for one home, then at the last minute I asked to tour another, and I had no problem moving my application to the other property without paying or reapplying. The same applies if you do not get the first home you apply for because someone was in line before you; your application can be moved to another home in their inventory. My property manager for both recent properties is Terri, who is always prompt in responding to emails or calls. I always move out of my properties and leave them professionally cleaned, and I have never had a problem getting my full deposit back. Other companies, it feels like they try to find ways to keep some of your money; I have never had this issue. I have recommended people, and they also had great experiences. Once you are a tenant, their website makes it easy to pay rent electronically or submit maintenance requests. I stand by what I said in my last review: if you have trouble with maintenance requests, it might be the homeowner, not the management company. In the fourth home I rented, I learned quickly that the homeowner used a friend as the maintenance worker, who had a primary job, and I had to accommodate his schedule. When things needed replaced it was with used products or fixed just enough. When I had trouble with the AC, the vendor told me we had already told this owner he needed to replace his breaker box. It's not the AC; it may break down again due to that. In this fifth home, I noticed two issues after moving in, which were resolved within 24 hours of reporting. The men who came, you can tell maintenance was their primary job, and they had prompt availability. One vendor said the owner is out of the country, so let me call him to get authorization. The owner said, " Replace whatever is needed". I can tell this owner really cares for the condition of his home, and I will not have any maintenance delays. I've owned a property in my home state and used property management to rent it out. As an owner, you can use your preferred vendors or let the property management choose. For replacements, the owner also has a say in which replacements are chosen, and I could either choose an amount of money they could use for repairs without requiring permission or require your permission first before spending. The owner can affect your experience, which is somewhat beyond the control of any property you may choose to rent. I would recommend Robinson Realty if you are looking to rent a home. Their inventory ranges from low to high-end properties. Some of these bad reviews on here, I can tell by the property or street they named, were in the worst areas of town. Some rented from out of state and didn't see the property first. Living in Vegas for over 20 years, you know there may be great-looking property in photos, but the area may no longer be the best. Ask your leasing agent to show you the surrounding area, or use Google Street View.

    My family has submitted requests for maintenance for Michael Robinson's own personal home that he…read morerents out through his property management company. It is full of shoddy work, deadbolt for the garage door is installed backwards, hot and cold water in two bathrooms is installed backwards, the jacuzzi bathtub is missing a motor and can not be cleaned, back door has been broken for over two months, landscaping intentionally watered by lawn crew outside of water district's rules, drip lines with leaks, protection around fascia falling outside near landscaping, roof and foundation damage, and more! The kicker was that the back door has been broken for 2 months forcing me to sleep with a weapon for safety. The drip line is no longer broken only because after telling the owner of the landscaping business x2 that it was broken, I went and found a Spanish speaker to relay the issue to the crew that comes weekly. Myself or family have put things in the portal for maintenance but they never get fixed but marked "completed" with no follow up. You call, no answer or call back. You have to go in person or email someone personally to *maybe* get a response. Previous tenant lawyered up for all the same issues I have reported above. Michael the owner has not responded to texts or emails for a meeting, Terri the office manager is not resolving any issues in a timely manner and has not been able to set up a meeting, Sylvia over maintenance never closes the loop to make sure maintenance items are fixed or what is in process, maintenance man/ lawn crew owner Chris rarely fixes anything that he says even though he claims to be "a friend of the owner". If he keeps his own personal house this way that he rents for $6500 a month, I'd hate to see what he does to the people who rent for $800 a month. Definitely NOT worth the money and an unsafe property. Advice for any one dealing with this company: record every conversation, save every email and text message, take pictures of EVERYTHING.

    Shane Nguyen - Top Agent - Sotheby's International Realty - Shane's design and preparation of my house

    Shane Nguyen - Top Agent - Sotheby's International Realty

    (83 reviews)

    Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

    Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

    Limestone Investments - Jim Eagan - Broker / President

    Limestone Investments

    (81 reviews)

    Downtown

    The limestone team is very prompt at fixing any issues I have come across. Great team and look…read moreforward to continue working with them.

    (10 Stars!) If you want true peace of mind, hire Limestone…read moreInvestments. Jim helped me through a long, stressful journey with my rental property in Henderson, NV, and we came out on top. I was referred to Limestone Investments by Leavitt Eviction Services (they're 10 stars as well), and hiring Jim as my property manager was one of the best decisions I've ever made. I had a very difficult tenant situation. Jim handled everything -- the filings, the court process, the heavy lifting -- and I'm in the legal field, so I know how much work that truly is. He made being a landlord easy. After the eviction, Jim's crew stepped in and transformed the property. They repaired everything, installed new floors, repainted, and cleaned the yard better than I've ever seen it. Absolutely amazing work. Through the entire process, I felt 110% supported. Jim is knowledgeable, efficient, fair, and genuinely cares. He's also funny, which helps lighten the load when things get stressful. He's a respected veteran, an integral part of the Vegas Valley, and he doesn't waste time -- he simply gets things done. His team was outstanding as well. They investigated issues, collected evidence, stayed in constant communication, and made sure I always knew what was happening. Thank you, Jim, for getting me out of a tough situation that I got myself into by trusting the wrong tenant. You helped me turn it around, and now I have a wonderful tenant that you found for me. You told me the good, the bad, and the ugly about the market -- and you were right. Listen to him. He knows. Limestone Investments is a well-rounded, trustworthy real estate service you can bet on. I'm grateful, relieved, and will use them again without hesitation.

    RE/MAX One - realestatesvcs - Updated June 2026

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