Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

BAIT & SWITCH! I used the Richmond (Canal St.) site, but my complaint is CORPORATE POLICY that is…read morebad for customers. They offered a $55 promo rate. I asked what is rate AFTER promo? No one knew! The person taking my money said: "It's up to Corporate, but shouldn't be more than 20% per year." NOT! After four months it jumped to $143 per month. That 260%! // Once they have your stuff it's not as easy to do it all over again. They know that. But I WILL MOVE OUT because I 'm not willing to succumb to their false pretense and back stabbing.

There's always a 1st time for storage needs, & I was sure glad to find Berkeley self storage…read more Adriana&family are wonderful, they do a great job taking care of everything.The location is so convenient, it's safe. I'm going to miss storing my things! I've only met the sweetest people here, and even a new client-friend. YES the price increases but they clean regularly, and there's someone close by in the office. It's worth it to me, actually motivated me to hurry up and make my move final. It's CLEAN and your things are SAFE! Thank you very much. I won't hesitate to use Berk-Self Storage again, also help other people during their moves in this journey called life :))

Finding a place to store your treasured possessions is not such an easy task. I had searched for an…read moreaffordable place in the city of San Pablo but when I went to check it out personally it had rat poop and was very dirty. The person working the storage property reassured me that it would be cleaned. The price was good but I didn't feel comfortable knowing my things would be in that filth. So my search continued for another storage place. That was when my search efforts took me to Berkeley Storage. Sure the fees are slightly higher but the facilities are clean, clean, clean. They are open 10am-5pm everyday. The office closes at about 4pm and the last hour Berkeley Storage is open there is an older man reminding people every 5 minutes to pack up and leave. He was a little annoying at first but now I'm used to it and I've even gotten used to him telling me to hurry when I have 15-30 minutes left before closing. Did i mention this spot is clean? Haha, that was a huge factor for me.

Haven't even been there for half a year, yet the rent is already being increased by more than 20%…read more Apparently a type of rate scam. You move your stuff in at a somewhat affordable rate, breathe a sigh of relief at finding somewhere reasonably nice, then get hit with massive rent increases after just a few months. SO DISAPPOINTING and SO DISHONEST. Am now looking to downsize - or will be moving elsewhere. Then City Storage can find their next unsuspecting victim and begin the cycle all over again...

From a convenience standpoint, City Storage can't be beat, it is practically on the same block as…read moremy house. The place is clean and my storage locker was close to the entrance. However, the opening hours are very limited and in the 18 months I was a tenant our monthly rate increased by nearly 65% way in excess of the rate of inflation. The facility is nice and clean and the staff are very friendly and helpful but I can't overlook the massive price hike.

Maria was great she explained everything clearly and thoroughly showed me my space and how to…read moreproperly use the elivators as well as ascces hours and exit procedure for when we plan to leave the unit, overall great experience highly recommend.

I checked out of this StorageX facility on March 26th; I went to the office section and notified…read morethem. The employees were chatting amongst themselves--acting more like they were in a game arcade or a beer bar than actually working--and they certainly didn't seem like diligent staff members. Because of these employees, I ended up paying for two months of storage space that I didn't even use. In short, this amounts to defrauding people.

I've been with them for about 3 years. The current staff is very nice and are working hard to keep…read morea good face and keep customers satisfied. The previous manager, was very mean and rude... I did have a unit break-in last year... I just had a another unannounced rent increase but called and they lowered my rate. Recently they shortened the hours for accessing your units to align with office hours, basically closing 3 hours earlier at 7pm, no longer 10pm! This def hurts! They say it cause they don't want people on the premises much longer after the staff leaves which is at 6pm. Sounds like I shouldn't be here anymore, But I continue to be here because it's close and convenient and the current staff is very nice If they extend the unit access hours I'll be much happier!!!

Easy, accessible, great customer service. We are very pleased thus far. The parking is sufficient,…read morethere's Dollie's for the lift (elevator), and the stairs are easy. The location is conveniently located near the freeway.

Updating review. A year and a half later, their rate has more than doubled from what it was. Place…read moreis still clean and well kept, but the random rate increases aren't so cool.

Raised my rate NINETY DOLLARS ($90) per month after I'd only been renting there for a few months…read more The cost literally DOUBLED just over the course of like 4 months (from $129 to $219). Absolutely insane. Never seen anything like this in my 20+ years of renting storage space. Moved out a few days later; will never go back. Madness.

Easy to understand pricing, no hard-sell, good value rates. Building is clean, elevator works,…read morestorage room well built. Staff are very nice. The owner's phone number posted in the waiting room is a nice touch. I got the instructions on keying-out wrong, and it wouldn't let me out. After the office was closed, but an employee explained what I'd missed and its been all good since then. Other customers are pleasant. Driveway and Interior of building clean. Carts work. Alarm-per-space that turns off when you enter and turns back on very nice!

Having a positive experience so far with this storage provider. They do make an effort to be…read morehelpful and as accommodating as possible. We had the largest vehicle they had in their storage facility and they moved vehicles and other items to help us get in and near the correct unit to make the unloading much faster and easier.