I've been with them for about 3 years. The current staff is very nice and are working hard to keep a good face and keep customers satisfied. The previous manager, was very mean and rude... I did have a unit break-in last year... I just had a another unannounced rent increase but called and they lowered my rate. Recently they shortened the hours for accessing your units to align with office hours, basically closing 3 hours earlier at 7pm, no longer 10pm! This def hurts! They say it cause they don't want people on the premises much longer after the staff leaves which is at 6pm. Sounds like I shouldn't be here anymore, But I continue to be here because it's close and convenient and the current staff is very nice If they extend the unit access hours I'll be much happier!!! read more

Easy, accessible, great customer service. We are very pleased thus far. The parking is sufficient, there's Dollie's for the lift (elevator), and the stairs are easy. The location is conveniently located near the freeway. read more

I received good service by all the folks I met in the Cedar Street location. Also, my 5x5 unit was fine and just as described. The building had an elevator and a cart, which was very helpful for moving my boxes to my unit. I'm giving a 2 star due to what I consider to be a deceptive billing practice. After 4 months the cost of my unit doubled. When the autopay hit my account I called the company because I actually though it was an error. Perhaps an odd billing cycle or something since it was exactly double. I was told it was not a mistake and that I was given the "internet rate" (even though I signed up in-person at the physical location) which typically expired "after a few months." Nobody told me at the time of sign up that the price I was quoted was temporary or an introductory rate. I feel like I as deceived about the true cost of the unit. read more

I absolutely would not recommend Extra Space Storage, mainly because of their "policy" of "reviewing and adjusting rates based on market conditions," which seems opportunistic at best, and frankly, bogus to me. Here is my experience: I secured a unit in February 2025. My online rate was $96.60. I recently received a notice that effective 12/03/2025, my rate will be 263.60 (rental and insurance). This represents a 174% increase from Feb 2025 to Dec 2025. That's right: one hundred seventy four percent increase in 10 months. Does that seem right to you?? I rented a second, smaller storage unit in April 2025. The rate for the unit and insurance was $56.20. As of October 2025, 6 months later, my rate is $104.20. This represents an 80% increase in 6 months. If I keep the unit, in another six months I anticipate another 80% increase, which is just flat unacceptable. Therefore, I am currently exploring other options. However, when I went to review my "contract," I got a message saying the the URL had expired. I tried calling Extra Space, but it was after 530pm, so no one picked up. I went online, but struck out there as well. So one lesson learned: download the contract as soon as they send it to you. A better lesson would be to question any storage facility about how often rate changes are anticipated. If they tell you they evaluate "market trends" monthly, I would thank them and move to the next facility. read more

NEVER go here. TERRIBLE experience. They doubled the price without much notice, then they were very combative about it. I cancelled, wanted to make sure that I'd get pro rated / refunded. They were EXTREMELY rude and combative the whole time. They ended up charging me $20 extra at the time, saying I'd be refunded. They rushed me out the door, didn't mention anything, then the next day I was billed $94 AGAIN only one week after my previous $94 payment & the $20 I paid to prorate. I called about this unexpected charge, they were again EXTREMELY RUDE and combative. They forgot to tell me that I'd be charged again due to some mistake they made. They were not apologetic AT ALL. So I've paid $210 in the last 8 days just trying to cancel, my typical monthly rate was like $52. She was actually SUPER ANNOYED that I called to ask about the extra charge - rediculous. I'm assuming I will eventually get a refund but I have no receipt/email confirming it, only the emails with the extra payment confirmations. Legitimately one of the worst customer service I've ever experienced. DO NOT GO HERE. read more

This place is the worst place I have ever seen or tried for storage. I paid for a month and have a credit with them (because they don't do ethical business) but I got all of my stored items out of that filthy place within a few weeks and moved it to a much much better storage facility. No one from the company has contacted me despite me giving very clear poor feedback to them about how lousy my experience with this company was. Save yourself $$$ in the long run and STAY AWAY! Update: Thanks for your comment, Emily, but I sent multiple messages detailing my complaints. It's has been 2 weeks and no one has responded. It would be great if someone gave me a call or responded to the very detailed complaint I sent to your company. Even better would be to issue a refund for the incorrectly charged lock (I provided my own) rather than a credit that will never be used as I cannot imagine a scenario in which I'd store any item with your company again. Truly, the woman at that location was incredibly rude, disrespectful and unprofessional. Even upon finally recognizing the error was hers, she softened her attitude but never apologized for calling me a liar. No thanks. read more

Raised rent without notification, lost important and sentimental items with a break in and now I understand there was another break in. Almost have to believe it was an inside job since I was never notified the first time my unit was broken into. Someone had plenty of time to cut my lock, ransack the unit, carefully taking out anything of value and then put another lock on. Yelp really needs to provide negative scores. read more

I called in today looking for a space as my old storage was compromised. I talked to Fritz and had a stellar conversation! I later went inside and meet Vianney and she helped me out, we toured the unit, and I left with a lock and key on my hand, paperwork done and super happy in less than 1-hour!! This is a dream team! Amazing customer, service, super cool, and friendly. Nice facilities, no junk, clean, safe. look no further peeps...Fritz and Vinney gotchu! Thanks for you're help today! read more

Unless you're okay with stolen items, avoid this place at all costs! Our storage unit was broken into, the thin metal strip that keeps the door closed was cut. The company does not have cameras, so they couldn't provide any video footage. On top of this, the employee and manager were unbelievably rude when we asked for this month to be refunded. We didn't get any apology, just "because we didn't purchase insurance" they will not reimburse us for stolen items or provide any compensation. The reaction was incredible. Even a simple "I'm so sorry about this," was would have at least been a human reaction. If you care whether your stored items are stolen, and if you care about being treated like a human rather than being belittled for not purchasing insurance, then please avoid this place at all costs. Completely ridiculous. read more

Broken elevator for months. Belongings covered in mold- baby items stored for 6 months while moving and setting up, getting ready for baby. No hand carts available when needed. Wanted time and money. Go elsewhere read more

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NEVER GO HERE!! they will raise the rates like crazy every month and not tell you and then shame you for being confused about it

Predatory! A 70% rent increase in 30 days cannot be a market value adjustment. Clearly, a business tactic to get people all moved in and then almost double the rent. The overwhelmingly positive Google reviews are a scam. Do some digging. I wish I had. read more

This place was a dream with Vianney as the manager. Since she has been on leave, the experience took a nosedive with the new interim manager. THey are like night and day. Vianney was always pleasant and super helpful and patient, the new manager is rude, impatient, and couldn't care less. I'm really sorry this is happening because I literally stayed on even though they raised my rent. I would have switched to another place if it had not been for Vianney. To top it all off, the new interim manager said they sent us a mail that they were going to switch all locks in March but I did not receive anything. Therefore when I went to my storage in June on a Sunday, I had a heart attack because my lock was no longer there and I thought my locker was broken into. Then I realized that all locks are now different so I thought maybe they changed the locks. Either way I wasted 3 hours round trip, gas, toll, and headache because I could not get into my storage. I wanted to drop off something I could not bring on the plane so since I couldn't get to my storage which is against my contract since I should be able to access it during the times the facility is open, I had to pay $40 to check a bag. I rarely go to my storage and need to be able to access it. They could have done a better job notifying me. They send me a text and voicemail EVERY MONTH thanking me for my payment, I think they could have also let me know about the locks. The interim manager showed no sympathy with the situation and said my $50 lock was stored inside the storage but that remains to be seen since I could not get in on that Sunday so have no idea what happened to my stuff. Also there is a new gate procedure. Before, we had to stop way before the gate and press a button to exit but now we have to drive to the gate and since I did not know, the gate ended up banging into my rental car. Basically, they owe me money because of not being able to access my storage (the time and gas and toll wasted that day + my need to check in the bag because I could not leave something in my storage + the failure to notify me + and potentially my lock if it's not there UNDAMAGED.) I wish Vianney was there because she always was professional and polite and always tried her very best to help. The interim manager showed now empathy and could not wait to get me off the phone. ANd yes, they do up the rates after 3-4 months so be prepared to leave or switch to a smaller unit. I'm ready to look for a new place unless Vianney comes back soon. I now have to follow up with this new lock situation and failure to live up to their side of the contract, particularly since I've been on autopay for a while now and have been a good customer. They are just money hungry as a company and don't respect the investment we make with them and the choice to be with that company. It's sad really. read more

Great customer service, the team has always been really helpful and friendly. The process for moving in and out is very simple. The facility itself is very clean. I do suggest, if you have renters insurance to give ESS a copy so you won't have to pay their insurance. read more

This company scams its customers. They will charge you one price and then very quickly double it and continue to increase the price until you leave. Their reasoning makes no sense and they justify it by saying that you signed on stating that you understand they can do this. As other customers said they bait and switch. Additionally mice chewed through alot of our belongings. Dont rent here unless you plan to move out of here after 4-6 months. read more

Do not rent here. My rent started at $250 and is now at $500 a month. This is a bait and switch scheme where they get you locked in and then raise the rent non-stop. They exist to drain your finances by keeping your stuff hostage. read more

Extremely friendly and helpful staff, just had a serious life changing situation and they made storing my mothers household items very easy

DO NOT GO HERE!!! They use UNETHICAL bait and switch pricing tactics. They give you a reasonable price to start and they will hike your rates by 2-3X just a couple of months in. DO NOT GO. Rent from a local company and definitely ask what the pricing schedule will be before you start. I can't wait to get my stuff out of here. read more

CON ARTISTS! These people continuously raise my rent. I signed a lease at a standard non-promotional rate, and I have only been here for 6 months, and they have doubled my rent without even telling me. I called to ask why, and their solution was that I should move my stuff to a smaller unit. I don't want a smaller storage unit. I want the rate that I initially signed for. COMPLETE RIP OFF DO NOT RENT HERE. LOW VALUE DOGS**T FACILITY read more

Don't do it. Don't put your stuff here. They will welcome you in and raise your rent 38% after the first year. Then you are on the hook for moving all your stuff which you had hoped to leave in one place for years. Total bait and switch. Go somewhere else. read more

The storage itself was fine. The pricing was a total bait and switch--they advertised $52/month, I signed up, stored things and left the country for half a year, then a month later they sent a notification that they decided that $100/month was a better price and it was effective immediately. I understand raising prices a bit based on market conditions, but doubling seems a bit excessive. Will be looking elsewhere first next time. read more

UPDATE: I moved out on 7/29/21 exactly 2 months after I signed my contract. I was there ONE day past my billing date & this location is NOT going to refund me my money. I paid $244.20 for ONE DAY! They rented my space to someone else AND they are keeping my money for all AUGUST. So they're getting 2 months rent for one storage unit. Pretty SLEAZY TRICK Extra Space Storage in Berkeley! Reading other Yelp reviews, they also will JACK UP the rent soon after you move in. The manager at the Berkeley location is the WORST MANAGER I have ever come across! She will berate you and blame you for whatever goes wrong! She wrote in the report that SHE MOVED MY STUFF OUT of my space (see pic attached), I didn't have anything to move out!!! Their signage is bad, and they don't care enough to correct it (see pics). DO NOT RENT HERE!!! Go to their competitor Public Storage (on 2nd st.) or Berkeley Self Storage on San Pablo Ave. Here's a video of my LAST INTERACTION with Berkeley's onsite "customer service rep": https://youtu.be/0WEwxG8PBVc read more

Extra Space Storage - After complaining about the poor signage. I suggested that they put better instruction on the door. They never did. - Self Storage Near Me - Berkeley, California

As far as the service goes, I've had no problem. I just have some extra crap stored down here, nothing particularly valuable. But their rate gouging is ridiculous. If you need a place for a few months, fine, but for anything longer, they'll screw you with insanely high increases (i.e. 11-15% per year!!!) New increases every 9 months or so. Would I choose them again. No no NO! read more

I've been renting a storage unit at Berkeley facility for a couple years already and my experience have been excellent and dealing with stuff not a problem, they are very friendly and always willing to work and help me, therefore l highly recommend this place if you are looking for storage space! Alberto Ormeno read more

Its a financial trap... The location and services worked very well. The problem came that a few months after contracting their services while I was in another state unable to move my belongings they suddenly changed the price of the rental by increasing it 45%!!!! Who does this do a customer!? Almost double! It was a bait and switch. I don't recommend them as a service because of this. read more

I feel like my belongings are very safe here. I rented on a Sunday with nobody there and easy communication on the phone. I had trouble finding my space because there's no layout as you go in. But overall I really really like it. read more

I used google reviews instead of Yelp and should have checked here. I store stuff before moving and had to find a place fast. It works, my stuff was fine but here is what you need to know: 1.) Prices in are insane- seriously, if you have more time, you'll find nice units fore less. 2.) People live in here. I was unpacking and a woman was living next door, getting ready leaving for the day. Random people will follow you in the gate when you enter your code. I tried to alert staff but no one was working each time I was there. 3.) Some have nice doors/lock and don't appear too open at the top. My unit however, was built with a flimsy door and could have been easily broken into with a crowbar. Luckily, I didn't need it for long. 4.) CANCEL BEFORE YOUR BILLING DATE and get confirmation of you move-out/cancellation (see below). No Pro-rating. 5.) Hound them for your emailed cancellation/move-out RECEIPT CONFIRMATION which is NOT the same as email confirmation of your notice to move out. I found that out the hard way when they kept charging me and then initially refused to refund the money because I didn't receive a call back to confirm that my unit was empty. (Even after I confirmed with staff on the phone and the app that I was out.) Someone has to walk over and confirm it and evidently, do more paperwork and if that does not happen, you aren't officially out. 6.) Good things: no apparent mice or rats seen and it's cold in the hallways so didn't feel the need to get a special unit to protect pictures, etc. Also, conveniently off the freeway. read more

Vianney was very sweet and patient as well ! Great Customer service ! Strongly Recommended

This was super convenient, affordable, and flexible. i had some extra things in my house in Berkeley when I lived out. I was able to have friends pick them up and leave them in storage, directing it all remotely, for a few months when I could come back and pick it all up. i forgot to cancel ad d they gave me a call to conveniently cancel once they noticed my unit unlocked and empty A+ read more

This place is problematic for many reasons. The first one is that there's no rent control on storage and they jack up the rent about every 4 to 6 months. It doesn't matter if you're a long term customer, they are greedy and keep jacking it up. It's a horrible experience to drive into this place, which is no-man's land (no-woman's land, no-one's-land). It's desolate and creepy. You have to enter your secret code # in the key pad, then this cranky gate slowly and creepily opens. You drive through, and there you are, in no man's-land, full of storage units with no one else around in sight. It's possible most storage places are like this. But this one is out on the edge, not downtown in a trafficked area, and so you're alone there. The light only goes on as you walk down the aisle, and at night it's way too dark to see. Once i couldn't get the light to go on at all so was in the dark with just some daylight coming in. THe big deal breaker here is this: MICE. I'm going to try to see how to upload the picture. They won't keep the doors closed, which would probably keep the mice out. They could be getting in holes in the wall somewhere, and climbing up tubing or electrical wires in the wall. But there they are, and yes, there are droppings in my unit. YUCK. If you have blankets, clothes, etc. watch out. Mice will chew them to pieces. They will chew up your books to shreds. This company is liable for any mouse damage, and they will lose in small claims court, BUT you will have lost your precious belongings, which may not be replaceable by a sum of money. Management i hope you're reading! You need to solve this problems. The traps aren't doing it. read more

Extra Space Storage - There are a lot more where this critter one came from. My unit's full of S***. I need to stack blankets over boxes so they won't chew up. - Self Storage Near Me - Berkeley, California

Raised my rate from ~$79 to ~$122 just a couple of months after moving in. Of course I'm out of town now and can't move my stuff. There should be a law against this. read more

Amazing service by their team when we went there on a busy day, but very quick and easy!

They stole items from my unit. Inside job...supposedly they replaced all doors and had to remove my lock---- and during that time stole my bike and who knows what else! RUN AWAY!!!! read more

Great service my friend rents here I help him move in the people are very nice I like this location the workers were very attentive!

I rented here because I needed it last minute. Sounds like most of us rented here for that reason. It's WAY OVER PRICED to begin with.... Moved in anyway... Needed it and it was in the middle of rioting and a pandemic. The door has never closed all of the way and debris and dirt... rocks and more have come in and constantly covered my items with dirt. I have placed plastic over my items to keep the massive amount of dust off of my stuff. Now after just a couple months they are raising my already high rent. I can afford it. That's not the point. The point is that we have one of the highest unemployment rates, there is a pandemic, this space is surrounded by homeless and they are raising everyone's rent: like clockwork. It's unethical and a bad business practice. I contacted them and they do not care. They don't care if I leave a review. They don't care how we feel about how wrong this is... All they care about is making money. I'm all for making money... I am a business owner. I am not about making this as hard on everyone around you when you have the power to give people a little space. greatly disappointed. UPDATE: And their review is ridiculous... did they even bother reading the review? And they sent me a bill even after I cancelled and they charged my in advance for my final Payment. So unprofessional. read more

located right off the highway, it's convenient. The people who helped check us in were friendly. This location had the best deal online to rent in the area read more

Extremely dissatisfied: Their Berkeley unit foreclosed on our household possessions during the recent holidays, during which time we were first dealing with the critical illness, and then mourning the death of a very close family member. We never received any timely, mailed notice advising us of outstanding late charges, fees, etc; this may be actionable. And the fun part is that we had the funds available, just too distracted to focus on this. Clearly, we bear full responsibility for this oversight on our part, under what were exceptional circumstances. However, a little grace and redundancy in communication, a simple email sent- e.g. one received today that asked for my participation in their survey as an "exiting customer"- would have been both courteous and prompted immediate payment to avoid this unfortunate outcome. I wish them best with improving: 1. Their business model embedded with bait (upfront low rates) and the switch (raise later). We have another storage unit in Alameda that is twice the space, but at a lesser price. Extra Storage started much lower, but then increased over 6-8 months to exceed the other unit's monthly rate, which has remained unchanged. 2. Lack of redundant communications (1 or 2), e.g. email, call/text vs. non-certified mailed notices that that may not be received timely or at all. They lost both a customer and the value of our full cash payment that would have exceeded the return received at the sale of our old stuff. But maybe... rolling the dice to potentially profit from late/delayed payments is also part of their business model. However, with their national presence and operations, a judge in New Jersey, has an issue with this: https://www.insideselfstorage.com/reits/judge-approves-5m-class-action-settlement-against-self-storage-reit-extra-space read more

The staff is excellent; very helpful and informative. Just rented a unit and was very happy with the process. Mar was great to deal with for sure. read more

Eric was very nice and made moving out very easy! Highly recommend this storage unit for ease of use and convenience.

This place is the worst rip off in The history of rip offs. I got to say they start you off with an introductory rate it's really low and then literally in a month or two they raise it a little bit another month or two to raise a little bit within like 6 months you're paying double within a year you're paying triple quadruple of what they actually quoted you at and are still advertising the space you have for that loaded actually rate so the whole idea of market dictates this because you know blah blah blah! Then why are you renting my unit out-the same size unit for the price I started out with and you charge me quadruple. I am a loyal customer and you change me four times the rent as someone that Just started renting unreal!!! #%@#!&*thesepeople #Classicbaitandswitch read more