Timetable of my water heater installation. Thursday 4:15…read morepm, called and left a message. Office was already closed. 7:15am they called and set things up. 8:15am, two gentlemen showed up for the installation. 9:15am they were done and left! Good job guys.

This company wont even take 2 minutes to clean their trailers before getting on the highway. on…read more07-12-2020 they caused dozens of stone chips to the front of my vehicle and after contacting them and their insurance they have both ignored my attempts to remedy the damage. This is a great example of what "professionalism" you can expect.

Young man was early to scheduled start time. Good thing I was ready for him to arrive. I had to…read moreprovide bucket to catch water from drain as he didn't have one. Efficiently snaked the drain and got the water draining again. He cracked the 2" drain nut that secured the drain pipe to the p-trap. Did not have a replacement. Tried to fix it with plumbers putty with no success. I did not have a replacement in my arsenal. Called his boss and asked if I could buy one and install it myself. I agreed as by now he had been on the the job for 2 hours. He changed me the 2 hour rate and no discount for the broken nut or compensation for my time and money to fix his mistake. Very pleasant young man but he should have had replacement parts on board and not wasted time trying to fix something that couldn't be fixed and gone out himself to buy the part and replace it.

I had FLUSH pump septic tank on Wednesday for $240. Wasn't happy about the price - not disclosed…read moreuntil after work was done. Needed it pumped again on Saturday, thought it would be cheaper because they were just here. Driver had to call owners to get price (again, after finished). It was nearly an hour before charge came back as $360.00!!!!!!! Price gouging, taking advantage of unsuspecting customer, making price up after work was done?????? Flush is the perfect name for this company

3hours at 50$ per hour for an amateur to get the proper adapter and supplies from down the street…read more(In town) to connect a bidet isn't bad I guess. He also looked at the water softener and said he didn't know anything about them. Both of these requests were sent to Peterson's before someone was sent out. However, if you want a professional, that knows what they are doing, to get it right and not tell you "I don't know anything about these." Well... consider that before calling. Or just request a professional also with your inquiry. This will save you time, money and frustration. They probably have a professional there. We just didn't get that person. This would be fine if we were informed immediately that the company would be sending someone with no knowledge of our requests. That way, we would have went somewhere else straight away. Warren Wilde took care of the water softener, he even told us what exactly was wrong just from our description over the phone. This is what experience, paying full attention to the entirety of a request and sending personnel capable of understanding and performing the FULL job will get you. Thank you Warren

They were difficult to get a hold of from the get go. We finally got someone out here to install a…read morebidet and see what was wrong with our water softener. He was VERY young looking. He looked at our water softener and said, "I don't know anything about these...." I showed him a pin that supposed to be attached to the softener and he said "Yeah I don't know why there'd be a pin in it." So we are paying for a plumber to come out and NOT know about water softeners? So he installed the bidet but it took him just shy of TWO hours. When he finished he said it was leaking (maybe not his fault)- but two hours for a bidet? I installed it myself at our other house in 15 minutes. The only reason we had a plumber do it was because we needed a different T-valve and he didn't get a different T-valve- he just rigged the one we had to make it work (might be why its leaking????). We do need to get a new water softener but will be using someone else to install it as they did not leave us with much confidence in their abilities.

Tim Rausch did the plumbing in my new home, which I am very happy with. I'm now finishing my…read morebasement and I hired Tim for the job. They did a great job, coming out to my house during an ice storm. Painting of my basement caused my Water Heater to shut off due to a flammable vapor sensor - I just got done texting back and forth with Tim regarding the issue and he got me back up and running! Excellent customer service and he will be my only plumber from now on!!!

We recently hired Rausch Plumbing and Remodeling to address a mystery stench and an apparent leak…read morein our basement. We called first thing in the morning, and Danny arrived in less than an hour. After a thorough inspection, he phoned Tim, the owner, to share his findings. Tim took the time to personally come over, confirm Danny's suspicions, and collaborate on a plan to resolve the issue. They even coordinated with Caden, another team member, to assist with a specific step of the repair. Our home is older, and we discovered that our kitchen piping had been slowly eroding in the basement crawl space for years before finally bursting. This caused sewage water from our sink and dishwasher to seep into our concrete cinder block basement wall. Within hours, the Rausch Plumbing team had completely re-piped the entire system and provided helpful recommendations for potential restoration work. These guys were outstanding! Hardworking, professional, and genuinely kindhearted. Their level of service and respect was unmatched. My husband and I even joked that Danny was so great, we could imagine inviting him and his family over for a backyard barbecue! They clearly explained the problem, laid out the best course of action, and provided a quote upfront--then came in under budget. Same-day service, extra manpower, and the owner himself taking the time to ensure everything was done right? That level of care is rare. We cannot recommend Rausch Plumbing highly enough. After sharing our experience with neighbors, we weren't surprised to hear that Tim Rausch and his team are the only plumbers they call. We now understand why! John & Angie Luck

Did a very good job of putting a new faucet in and replacing water lines under the sink I am very…read morepleased with the results

Quick response to request for service. Arrived on time, determined the problem and fixed within an…read morehour of arrival. Easy to work with, friendly and respectful of home. Very reasonable rates. I highly recommend.

Great people! I am reaching out for the first time. They are Knowledgeable, Kind and Thinking for…read morecustomers. They provide honest analysis and feedback! Highly recommended.

I've used them 5 years ago. Their fine. Was charged time for 1 way from shop to house along with…read moretime spent during plumbing