First time coming to HB Computers and it was a wonderful experience. I was looking around for a…read morereasonable price to fix my PC after I accidentally deleted some drivers. They were super helpful from the start. Did a full diagnostic to figure out the issue, reinstalled Windows, updated everything, and even cleaned my device while I was there -- that was a nice plus I didn't expect. I also asked about missing bolts for my PC case and they actually took the time to look for some at the store for me. Most places wouldn't bother. Pricing was fair: paid a diagnostic fee to find the problem, then $130 to fix everything. Other shops quoted me way higher just to look at it. No upselling, just honest work. Highly recommend if you're in HB. I'll definitely be back for any computer issues.

I had an extremely disappointing experience with this business. I brought my MacBook in for a $90…read morediagnostic on Thursday after being told it would be ready the following day. Instead, I was repeatedly told it would be ready "tomorrow"--first Friday, then Monday, then Tuesday. After nearly a week with no answers, I had to return and insist on getting my computer back because they still had not completed the diagnostic. Despite keeping my laptop for almost seven days, they provided no diagnostic whatsoever and refused to refund the $90 diagnostic fee. I essentially paid $90 for them to hold onto my computer without performing the service I paid for. To make matters worse, when my MacBook was finally returned, I discovered a large dent on the back that was not there when I dropped it off. The communication was poor, the customer service was unacceptable, and I left feeling completely taken advantage of. I will be filing complaints with the Better Business Bureau and the appropriate Orange County consumer protection agencies regarding my experience. I would strongly encourage anyone considering this business to think carefully before leaving their computer here. My experience was that they kept my laptop for nearly a week, failed to provide the diagnostic I paid for, refused to refund my money, and returned my computer in worse physical condition than when I dropped it off.

We had an amazing experience with Matt that was worth the 20 minute drive to Right On Repair. The…read moreprocess for replacing my tablet screen was very quick and easy, with Matt explaining everything thoroughly so I could understand what was going on. The replacement only took 1 hour, but he wanted to keep the tablet another few hours to make sure the glue stayed on well, which is fine by me! He also threw in a screen protector on the house, which was very much appreciated. The cost of the screen replacement was lower than I was expecting based off what I was reading online for other stores. I also want to commend him for his honesty: after I told him about the problem my Nintendo Switch was having, he explained that he might be able to fix the GPU problem, but he wasn't comfortable doing so and taking my money when it may run into the same problem again in a few days or weeks. I highly recommend having your electronics repaired here and will definitely be taking any future electronics to him for fixing!

Matt (store manager) was honest, helpful and kind. Will definitely go back and recommend 100%read more

Jonathan has been working on our computers for many years and has always been excellent. He is…read morefriendly, knowledgeable and efficient, and we don't know what we would do without him. Thank you, Jonathan!

No returned calls after more than a week. No returned messages via Yelp after asking for help…read morethrough their messaging as well days later. Thanks for wasting my time and for dicking me around when I needed help. Add my 1 star rating to all of the others.

Was looking to have a forensics done on a crashed hard drive and ended up with a screaming…read moregaming-level build. KA at ICP has a new believer in me. So professional yet personal and efficient. We talked about my needs as a photographer first. He built me a shopping list, then built my dream PC with a heavy slant on AI. Saved me hundreds of $$. and I know more about the internals of my PC than I could ever have. Couldn't be happier. Forget the nerds and the geek squads, go to KA at ICP. https://www.instagram.com/reel/DInKHS8p2LN/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Ignite computer, professionals rebuilt, which I thought was a dead computer for my son and saved me…read morea lot of money and headache. He replaced a few components now the computer is 10 times faster in real life. He also helped me comfort from one laptop to another very well experience with any programs, Photoshop in Lightroom. His prices are fair and returns work quickly.

I am an older, low tech person. I lost the video button on my WhatsApp and tried everything Google…read moresuggested with no luck Took it to HB Computers and it was sorted out in minutes and without charge. I am so relieved! Thank you guys at HB you are stars! I will return to them whenever I need computer help.

The flashlight & camera crapped out on my Iphone 14, so I dropped by HB Laptops to get a quote. I…read morefound out Rex from Fryed Phones was no longer around, so Jack helped me out. Jack is so honest he told me it would take a day or so for the parts to come in, and asked me to return on Mon. He didn't want me to be w/o my phone unnecessarily. I returned on Mon, and Jack repaired my phone 1 hr ahead of schedule. He also offered me a cash discount. I thought the price for service rendered was very fair. I'm glad that an honest businessman like Jack is in our neighborhood. I would rather support a small biz like HB Laptops vs going to Apple Genius Bar, and giving more money to Apple.

We never asked for free service calls. We called you to tell you about a problem with the computer…read moreyou sold us, and wanted to get service call set up. But since you never called back as promised, how were we to know. You could at least have said that service wasn't included in the sale of your refurbished computer and we could have worked with you from there. But you NEVER RETURNED THE CALLS. And what does our lack of computer knowledge have to do with you not returning calls or informing us of your service call charges???

I highly recommend NetWiz for your network installation and solution needs. Joe and his team are…read moreprompt, smart, knowledgeable and competent.

This people very good Xcell repair I've been going so many times they fixing my family iPads…read morewhatever they need and I told them just take your time. There's no rush and they're doing good job.

Took my dads phone here after he dropped it in the ocean. Thinking all his data was lost forever…read morebecause the phone was damaged and had to be replaced, this place managed to power it up just enough to transfer all my dad's personal stuff to his new phone. Both AT&T and Apple would not help, but this place saved the day! Thank you so much!

Great service, tech showed up on time and got the job wrapped up the same day. Very polite and…read morerespectful.

I ran into some issues with my home network and thought I could handle it myself--until I hit a…read morewall. That's when I found Brandon at LB Computer Help, and I'm so glad I did! I submitted a request through their website and followed up with a phone call in the morning. Brandon answered right away, was friendly and professional, and already had my request pulled up. He was able to come out the same day, on my schedule, even though it was late in the day. He kept me updated on his arrival and showed up right on time--calm, focused, and respectful of my home. He got straight to work and resolved the network issue quickly and effectively. What really stood out was his approach. He didn't just fix the problem--he explained what he was doing, taught me a few helpful tips, and validated the things I had done right with just a few adjustments. He took the time to answer all my questions thoroughly and never made me feel rushed. He was also very fairly priced. Outstanding service from start to finish. Highly recommend Brandon and LB Computer Help!