My one star is for the convenience of water delivery & the very nice delivery guys. The lack of additional stars is due to TERRIBLE Customer (No) Service! Reaching by phone is impossible! My son & I sent countless emails, never received any replies. When I finally got a human, she misspelled my name on account & credit card with wrong address! This Company needs serious attention to fix it's failed customer (no) service model. Hours wasted trying to reach by phone. Fixes cannot be done on App! read more

This is a truly terrible company. Deliveries regularly go undelivered or "lost" and yet the company has developed no system of tracking (somehow in our modern era a delivery company can't seem to figure out where its deliveries are). When you reach "customer service" (that is, when you have the time to wait out the seemingly standard 20+ minute hold times) there is nothing they can do about your lost or misplaced deliveries and they express very little motivation or interest in helping you get the service you've paid for. They're more willing to help you cancel your service than they are in fixing the delivery problems that persist. Unfortunately, in this day and age of conservation this could be an incredible service, but it is so poorly managed that the trouble far outweighs the benefit. Don't waste your money or energy UPDATE: I finally had enough and canceled my service. So, they scheduled a date to come pick up their dispenser. Guess who never showed up? ‍ read more

This business is a disaster. Don't even bother. No service and no help! I wish I could give them zero stars

They no longer care about their clients. I scheduled an appointment to clean my water dispenser - FOUR appointments were cancelled the day before! I needed to be home the whole day because the window for arrival is from 8 am - 5. pm. They kept canceling . The Web site is awful! I could not check my appointment or negotiate another appointment from the site. I called but customer service was closed until the next day. Customer service could not contact water service. And they keep raising prices. read more

Zero Stars! Appalling water delivery service. They don't deliver when they're supposed to, but will charge you for everything. Terrible website, where you cannot change or reschedule deliveries at your convenience, etc. Customer service isn't any better. They promise you free delivery or a credit, etc, which never happens. Then they have the cohones to charge you late fees or cancellation fees. We have NEVER cancelled an order, not once. But I am about to cancel this company. Absolute BS. DO NOT WASTE YOUR TIME OR MONEY!! Terrible service. read more

Horrible company. Do not work with them. They don't care and are extremely rude. Our water unit broke down in the office and we started to call to get it fixed. Everytime we call they give us a date. Then on that date no body turns up. This happened 5 times in this month and still dont know whats going on. I have called them 20 times already but all are efforts are going to deaf ear. We had also asked them to make alterations to our membership and that is also not done after repeated calls and repeated requests. The customer service woman, tells me she is doing a favor to help me reschedule an appointment since the guy to fix the unit hasnt turned up. Please dont work with them. Worst company we have worked with till date. read more

I would leave 0 stars if I could. For the past few months my delivery was delayed each day up to a week or more until I finally called. This latest time, I was supposed to take delivery on Jan. 21 and each day I got a notification that it would arrive the next day and then it would be delayed once again. I tried calling for a week and got an automated message that customer service was too busy to take my call and I should call back another time, There is no way to resolve something like this expediently because they do note list a contact number and if you send an email from their site, it takes 5-7 business days for them to respond. When I finally spoke to their customer service rep yesterday (Feb. 2), she did not apologize or give any explanation for the delays. She just cancelled my service upon request. I was extremely frustrated and decided I could get better service elsewhere. Do not use this service! If you have no other water delivery service in your area, buy bottled water from your local store instead. read more

One star is one star too many. Ready Refresh raised their delivery fee from $2.95 to $8.95. You would think that with such a price hike, the delivery service would be reliable. Delivery is NEVER on the day that is promised - always a day late at least. I also request that the delivery person ring my bell rather than just drop off since I am home during the delivery window and they NEVER DO. TODAY was the worst offense of all. At 6pm today, I still had not received my delivery. I left my apartment to walk my dog and discovered that my 3 5-gallon water bottles were left in the vestibule in the lobby! My apartment number was written on them in MARKER (the top of the bottle that is supposed to remain sanitary and chemical-free). My current phone number is on file, yet I did not receive a phone call to even notify me that the water had been delivered - not that it should have been left in the lobby. How am I supposed to carry 3 5-gallon bottles of water up to my apartment? Is this not why we pay for delivery service? I called ReadyRefresh and the person was politely unsympathetic. For someone in customer service he was quite cavalier about the lack of adequate service and asked me if I had someone that could help me carry the bottles. When I told him no, he said he could have someone return on Monday. I promptly canceled my service and asked for a refund for today's delivery. He canceled my service -- no attempt to make amends or salvage the business and told me that he would have to issue a ticket for my refund and it would be up for review since the office was closed. So disappointing. Their service has declined considerably since Nestle bought the company. The best thing I can do, I guess is discontinue my service because I don't get the sense that ReadyRefresh really cares about improving the service or hiring employees that actually do their job. read more

Perhaps the most unethical large company I've dealt with many, many years. Where do I begin? First off, they covertly hiked my prices 50-100 percent about two months ago. I used to get a 5 gallon jug for $5.99and then, without notification, they hiked the price to $8.99 per jug. Even though I opted for email communications, they never sent an email announcing the price hike and said they'd sent a letter by mail, so as far as they were concerned I had been notified. In addition, the price on the website ordering page quotes a price of $11.99, making it appear as though I am getting a discount when in fact my prices were raised 50 percent. Very dishonest. Second, when I first signed up I had the option to buy a dispenser or rent. Since the rental price was only 50 cents per month I chose to rent. I just now realized they had raised my rental fee to $7.99 per month a few months ago. Nowhere did it say that this was a short term promotional rate. Basically, with no indication, they now charge me a higher price for 12 months rent than the cost of a new machine. So I decided to cancel my service and now, two weeks later, they scheduled another delivery anyway. Very dishonest business. Avoid Nestle water delivery service. read more

Terrible service, unreliable delivery schedule, no actual customer service (not even a hotline), only website and app. Warning, don't use, cancelling my account while writing this review. Service so bad since the past year, I understand covid situation but this is unacceptable. read more

OMG I can't even give a single star at this point, but Yelp makes you. They have continuously skipped my deliveries but mark them as delivered and charge my account (meanwhile I have their jugs piling up & no water for my team!) When I called their customer service, they informed me that I wouldn't be able to speak to a branch manager but that the customer service rep was going to communicate this issue to them. Next month, my delivery is skipped again. Now when I attempt to discontinue my automated deliveries, the first issue is that you cannot simply do this online. You have to call a rep. The rep tells me their computer systems are down and have been for a few days. She informs me "honestly, she doesn't know, it's been down for a few days." How is that even possible? Total bullshit. You also cannot delete your payment info from their website. read more

Delivery wasn't the problem, the issue was after I ended my service. They continue to not apply the payment I paid to my account, and add late fees. I even tried paying a second time. This is the problem with dealing with corporations (especially like this) - if they decide "we're just want more money from you, deal with it", there's little you can do. Calling them always gets a message "due to high volume, customer service is unavailable at this time". read more

I have been ordering 10 boxes of Poland Spring Water for past seven years, and past several years have been extremely challenging to receive delivery on time. I receive text messages saying that my order is delivered, but it has not many times, and the customer service representative rescheduled my delivery without my consent several times. This has been going on for too long, and I am not going to look for another company starting today. Today, the service rep. hung up the phone on me as well. read more

One of the delivery people for the 10003 area code flat out refuses to deliver water to my front door and pick up my empties. This is not due to Covid protocols. I live in an elevator building with lobby staff, who have requested the deliveries be brought upstairs; the delivery person refuses to do so. Today will be my third complaint in a month to report this. Directions have been left on the order, as well as with customer service. Go with another option if you have one. read more

Seriously, I have been on the phone waiting for over 3+ hours this week. We've attempted to modify our order via the webpage and phone service, but whoever works here seemingly is never present. To top it off, our delivery came yesterday which was far more water than what we desired. How am I expected to store two 5 gallon jugs and 10 cases of water in a NYC apartment? read more

ReadyRefresh - NOT ready and not refreshing! Their technicians come without appointments whenever they feel like it to change filters. Some ok, some rude. Last 2 times they came on their own when the office was closed. Be looking for another company. read more

Worst possible service. Fraudulent delivery receipts generated. Even if someone is available to take delivery they do not turn up and then mark as delivered. Credit card payments pulled without actually receiving the water delivery. No one responds over phone. Their website is the worst. They do not allow you to cancel your service online. No one calls you back to resolve. Will not recommend anyone using their service. It is preferable to pay a little more and get real delivery from other providers. read more

I have not been thrilled with their service for a while- dropping off 6 bottles and charging us for 10 etc. But at least in the past I could get in touch with someone. Today I went online to reschedule my water delivery as our office is low and we need it sooner. The rescheduling feature on the website didn't work. No phone number is listed anymore- on the website or on the invoices- so I went to the chat option, it did not work. I then went to the "Send Us A Message" option and that didn't work. Finally, I looked at a pdf of an old invoice online and it listed a telephone number (new invoices do not). I called the number and the message said that customer service reps were not available. I then looked at Costco's website. We have special rates with Ready Refresh through Costco water and they listed a different telephone number which worked. So after 20 minutes on hold I finally got to speak with a representative. Seriously- there has to be a better way!!! read more

Items never delivered. My card was charged. Tried to reach customer care. Customer care reply takes 5-6 business days and got a lame reply saying my items were delivered. These people need serious common sense. I raised a case my items were never delivered, rather than finding out what happened to my delivery. They are saying it's been delivered. I seriously doubt these people reliable. read more

why cant I do one star for this CRAP company?! There systems have been down for over a week now!! I called today and asked why I didn't get my water Friday OR Monday. The man literally said word for word. "Im not sure why you didn't get your water!" That was it! Literally just that! I then asked, "Well how do we fix this? You all CHARGED ME for the delivery but I did not get any water!" He basically then went on about how their system is down and they cant add or make changes to my account. He then told me he does not know when the systems will be working again!! This is insane!! AVOID! AVOID! AVOID!!! read more

They are horrible. Every order is wrong and they never deliver when they say they will. They also don't buzz my apartment and leave my order often in the lobby of my building, leaving me (with a bad back) to somehow move my 5-gallon bottles to my apartment. I've had major problems with them for over a year and their customer service is atrocious. I'm on here to find a new company because I'm just completely fed up with ReadyRefresh. read more

I just wanted to add how dreadful this company is! Ready fresh has been nothing but a problem since we started our association in 2016. As a member of the fire department of New York I have had to fight them to get bottles delivered on the schedule that they set! I am getting water for an EMS station, people need water... And they cannot even be bothered for filling their own schedules. I would personally do anything to thwart anyone that looked to have anything to do with this company. Get your water elsewhere! If I could do LESS than one star, I would! read more

Awful experience Been using them for 6 months now in NYC for delivery of bottled water. Their website is always down so when you call to change recurring orders or add an order you literally wait 20 minutes or longer. I can't wait to cancel account now that our promo code is up. Just AWFUL service. read more

This company is really, really awful at delivering. For at least eight months in a row my recurring, unchanging monthly delivery of 4 jugs has been missed. Each time I log in to my account after a missed delivery I see that the date has been pushed by one day. It then goes undelivered the following day and online the date has again been pushed. I am never notified of such changes. I then have to spend time on the phone with customer service (who are always quite pleasant) to explain how this happens every single month. I have 12 empty bottles at my tiny nyc apartment right now because they never pick up! I have been a customer for around 5 years, and was generally happy at various different addresses (both home and office accounts!) but this year they've totally gone off the rails and can't deliver on time to save their lives. read more

The worse water delivery company. They keep postponing and postponing... when I called to tell them it was the 3rd time which delayed 1 month in not receiving water , she said "we can't do anything and it is what it is " excellent customer service read more

Unreliable and overpriced. Only 1 benefit is, if you are physically unable to go to the market and buy 1 gallon jugs. I would say the environmental impact is lighter with the 5 gallon recyclable jugs, but with readyrefresh never showing up to actually deliver the 5 gallon jugs, I am forced to go to the market and buy 1 gallon jugs anyways. They showed up for the first delivery on time. Second month, rescheduled 4 times and came over 1 weeks late. Now on my third delivery and has been rescheduled 3 times. I am cancelling before this delivery before I get in too deep and have to overpay for this next 2 week late delivery. read more

Awful customer service, constant delays...at the end of it, you feel like the only recourse you have is to cancel the service. Oh, and apparently they raised the cost of delivery, which in combination with the poor service and excuse after excuse as to why your delivery still hasn't reached your doorstep, just sealed the deal. The only time they were on time was when they came to pick up the equipment after i cancelled the service. read more

I placed an order for 3 five gallon bottles of water to be delivered during the week. At the end of the day I noticed that the water had not been delivered. I called customer service and the supervisor told me that the delivery person probably didn't have enough time to make the delivery so he or she closed out the order to make it look like the water was delivered. Then they told me they didn't have a time slot for the following day so I would have to wait until Monday of the next week. I told them they had terrible customer service and that they should be more accommodating and they didn't seem to care about my annoyance to their solution to the problem. They seemed like they were doing me a favor when they should have been apologizing for their terrible delivery service. I am not impressed by them at all. read more

Terrible service left delivery in lobby To lazy to deliver.

This company is awful. They missed 4 scheduled deliveries. Every time there was a missed delivery I waited on hold for 30 -50 minutes to be told by an agent something was wrong in the system or the driver didn't have time. After this, I canceled this service and they did not pick up the water cooler or bottles as scheduled. I have 0 faith in their ability to execute their operations. Do not use them. read more

Literally THE WORST company of all time. They haven't ever delivered when they said they were going to. If you call and ask for a manager the representative will undoubtedly tell you all the managers are in a "meeting" but they'll call you back and you will most definitely NEVER get a call back. I've been trying to end my service with them and I left my cooler outside for a scheduled pickup 4 TIMES and they have never come! I've never seen a company operate like this before. I have no idea how they're still in business read more

In 1 month, I had 3 deliveries delayed or no show. It was 100 degrees in Brooklyn last week, and after many promises to make up for the delayed service, STILL NO SHOW ON THE NEW DELIVERY DATE. AVOID! I called them to speak to a supervisor and to cancel my account. They gave me a hard time about speaking to a supervisor, but was MORE THAN HAPPY to help me cancel my account. The cancelling part of the phone call was faster than them looking for my delivery. So much for customer service. read more

I am so absolutely done with this company this is the fourth time I've had an issue with deliveries where no one let me know my delivery wasn't showing up for whatever reason. I always have to call and investigate but THIS TIME took the cake. I was on hold for AN HOUR trying to figure out why someone missed the second delivery in 3 days. The original delivery was mysteriously cancelled and the replacement delivery was also a no show. Do I know why? NO because I've been on hold for AN HOUR. As soon as I can talk to someone I'm cancelling because that is insane to me that the company I pay cannot provide answers to things that are happening on their end. Seriously, do better. read more

ReadyRefresh - Hour long phone call in which I still haven't spoken to anyone yet regarding another missed delivery.... - Water Delivery Near Me - Long Island City, New York

The worst company I've ever had to deal with. I signed up for a subscription so I would get water delivered on a regular basis. The delivery was scheduled for Dec 21st, on Dec 22nd I received an email saying there were problems and I would receive my water on Dec 28th. I tried to call no one answers. I submitted a request through their online help center, I never heard back. I tried to close my account because I don't need inconsistent service and they say you have to call to cancel, but no one answers so you can never cancel! Get your water elsewhere trust me. read more

I have been mostly satisfied with the quality of the purified water. The unfortunate thing for the company is they have no way of getting in touch with their drivers, no dispatch available. The customer service is always pleasant, but it's unfortunate cancelling online is not reliable! read more

Worst company ever ! Delivery and service is a nightmare! After always waiting a minimum of 40 minutes to speak with a rep, they're trained to spew lies and tell you whatever it takes to get you off the phone. Company does not care about their customers! Complete liars. And now they want to charge customers 4.99 just to speak to customer service!! The nerve of this company is appalling! If you're smart do not get involved with these people. They bought out North Fork Water Company and completely tarnishEd the reputation of a good company ! Shame on you Ready ReFresh..... shame shame shame read more

This company is the worst, if I could give it no stars, I would. I am not usually one to complain, but we have had an issue with almost every delivery in our year of using this company. I received an $8.99 charge for a cancelation "per my request", which was an absolute lie. Our delivery was scheduled for Monday the 1st (a day we are here and open). It got pushed back to Tuesday the 2nd (a day we are not open and had no control to change that delivery date or alert them). They were unable to deliver it because we were not open because, again, our delivery was not supposed to be done on this day. So we are being penalized for their error and unexpected change to our delivery, with less than 24 hours notice. As for the most recent delivery that was "done" on the 12th, no one actually came to our door. We are an exhibit, we have wrappings all over our door that say our name on the account, so it is hard to miss. Yet, no one even tried coming to our door, or calling me for the delivery. They did not attach a photo of the "delivery" (convenient), probably because it was not actually done. I am appalled by the lack of urgency their customer service representatives have at resolving any issue we have as well. When I explained the delivery error that occurred, I was told I would have to wait until my next scheduled delivery (Sept 29th) in order to get my items that I needed the 12th. Obviously, if I could have waited until then, I would not have placed this order in the first place. The fact that they were unable or unwilling to do anything to actually rectify the situation sums up how much this company cares about its customers. So to summarize, we've had basically no delivery go as planned. We have had them unexpectedly canceled or rescheduled (usually to days we are not open), or they "deliver" them, just to someone else apparently. This company is horrible, useless when it comes to fixing their mistakes, and then to have the nerve to charge me for your error? Abominable. We will never be using them again. read more

have been a client for long time and refferred plenty of people to subscribe PS. but i have been very disappointed lately, its a week past delivery date and after 5 lenghty phone conversation and pomises, we still dont have water. i am very very disappointed with the service PS has been providing lately. i would rather prefer Tap water than dealing with such a unprofessional company. i will show my concern on social media and will o above and beyond to make sure people should stay away from PS, read more

If I could this company zero stars I would. They do not understand the concept of having the drivers of the business call or buzz when delivering the water. They have left the water on the side walk multiple times, in result, someone stole my delivery. Never use this service!!! read more

If zero were an option, they would deserve it. They never deliver on time, so I end up having to buy water while waiting, they leave the water outside or in the lobby of a 6 story building which equals free water for anyone who wants, and the customer service reps are taught to be friendly and lie through their teeth. Horrible! Don't do it! read more