I would give zero stars if I could. Ready Refresh has had issues with scheduled deliveries being delivered as scheduled but since becoming a "Primo Brand", service has deteriorated even further. My delivery was scheduled for 6/9/25 and keeps getting delayed. Was promised 6/30/25 this last time and was not delivered. The company is also not informing about delays by text or email even though I have signed up for this. It is like they want me to cancel. I am looking for other options for delivery. Can anyone recommend? read more

i would give no starts if i could. Since ReadyRefresh and Alhambra became Primo my delivery has delayed 8 times, 19 days late and no word. Their customer service is practically non existent and when I get a hold of someone, they lie, saying delivery will be next day. This has happened 8 times!! Ive yet to receive any water from these incompetent people. read more

Absolutely horrible!!! Our delivery was rescheduled 5 times in one week, then delivery was canceled without any notice. Tried calling and its impossible to reach a human! After an hour, I gave up. Sent several emails - took over 3 days for them to respond. Stated our delivery has been scheduled. Guess what, we have now been rescheduled for the THIRD time this week. Ever since the merger, their customer service has disappeared. If they do not show up this time, they have one week to retrieve their empties before I throw them away and I will be canceling my account. Even our delivery at work is not happening - they are losing a lot of money. read more

this is the absolutely worst company ever! I'm currently on an active call where the CSR is refusing to hang up so I can't do the survey. she said there's no reason to do the survey, then she said it's broke, then she told me, "you can go shrewd and hang up first". My deliveries keep being reschedule, not showing up and this is not the first time. and after merging with Primo, the Customer Service has gone down to trash. I've spent over and hour yesterday on the phone only fir the supervisor to not call back as she said she would, which lead me to the phone call today. At this point I just wanna close my account. the company nor deliveries are not trustworthy. I don't know what this company's model message for the business is, but I can't say that the integrity of the business is, but I can't tell you, it's failing and showed be discussed with the company's higher ups. read more

My water delivery has been rescheduled for over a week. Have been on the phone with customer service everyday since last week, with the promise of delivery the next day. 7 days later...still waiting. Customer makes promises that are not true. You can't get in touch with the distribution center, who it seems is disconnected from the people who make empty promises. ReadyRefresh's merger with Primo waters has made service very poor. Looking for a different water delivery service, but it seems that Primo has a monopoly on the water delivery service. Going to go back to buying water myself from the store. read more

Almost a month and I have yet to get my water. Each time I call, you guys' customer service stays lying through their teeth, about the delivery coming. At this point just close the Hell down with all these broken promises you are giving out. If you can't delivery it's best you make the customer come for it instead. read more

Are the drivers on strike? I have been waiting for a delivery for 4 weeks! When I call the help desk they blame the drivers. I'm starting to think it will be easier to pick up my own at the store read more

Worst ever cancelled my orders today rip of the worst service ever the delivery guys I think are the problem obviously they don't care about customers they don't drop of or pick up in the scheduled dates ??? read more

If I could give this company 0 stars I would. Signed up at Sam's Club and the rep was giving false promises out about service and cost. Contacted their customer service and they talked me into keeping the service and told me they would only charge me $10 for next 2 deliveries but again they screwed me and now after finally finding their CS ph# again which is nowhere on their app I am waiting to cancel for good because the rep said delivery was today and they have no delivery scheduled. Horrible service!!! Do not get this service!!° read more

Called about my delivery not showing up. Said it would be there "tomorrow"! Didn't show up! (The account is in my fathers name. He passed away in 1999. Tried to put it in my name. Not unless I provide them with a death certificate and copy of the will!). Please send bill to my dad in Heaven! read more

This is by far the worst company to deal with. They are IMPOSSIBLE to get ahold of. Was on hold for TWO HOURS and never got someone on the line. I have been getting water delivery for 15+ years but will never use them again. This merger killed their business read more

This company falsely advertises "doorstep delivery" -- in reality, they leave your water on the street. When I called and asked them to deliver it to the correct location, they refused. As a result, the water was stolen, and they still charged me for it. Completely unacceptable. This is misleading advertising and terrible customer service. NEVER deal with this company. read more

So far, I'm very happy. I did make some adjustments to the frequency of my deliveries and I'm going to try the Calistoga water which is a little more but I think it would be a better taste. Delivery show up as promised in the unit was so easy to hook up all you did was plug it in and turn it on, simple read more

ReadyRefresh - My new water dispenser. - Water Delivery Near Me - Milpitas, California

If I could give a negative I would.... So we used to be with Arrowhead and transitioned to ReadyRefresh. AND we were thrilled that we could get a slight discount being Costco members. NOT WORTH IT. They change their delivery date MAJORITY of the TIME - it's a running joke at our house. This last delivery they changed it to THREE WEEKS OUT! After calling and complaining - they now moved it to TWO WEEKS out... but I'll believe it when it happens. It may just be "talk" to shut us up! We were already at the tail end of our water - so we called - and they only offered for us to go to Costco to get additional water and they'd reimburse - WRONG - Costco doesn't carry extra bottles. Hubby ran over to Costco and spent time tracking down someone and found out it was FALSE INFO... That was a HUGE waste of our time and gas... And btw - the reason for the 3 week delay? They are trying to "optimize their delivery schedule and drivers". WHO takes 3 weeks to figure that out?? They put their "optimization" over "customer need or satisfaction". We order just the amount of bottles based on their delivery schedule. If it's monthly we get a months worth - I can't "store" extra bottles to compensate for their incompetence and poor business sense. But given their business model I guess that's the only way to do it? We did however find a water dispensary not far and am filling up there bottle at a time until we resolve this. read more

Been using the service for 5 yrs but since they merge with primo water I started having issues with my deliveries its been a month now since my last delivery and everytime I call gotta wait over 30 minutes on the phone and I spoken with 3 different agents for the last month and they all promised a delivery date and it has always reschedule without notice I guess now it's time to find another service since this company can't keep their promises and overall don't care about the customers. read more

Charged without delivery ,still having hardtime get moneyback. Sucks!! Terrible services read more

Update- its been 9 times now that it was delayed. They are not picking up the dispenser

If i could give this a zero rating I would. They are the most unreliable company. I am over a week late on my delivery. Every time i call the hold times are crazy. The staff is rude. They keep assuring me my delivery is confirmed and will not be rescheduled again. Guess what? It has been rescheduled 4 TIMES already. Cant get a straight answers as to why this is happening and what they are doing to avoid it. Cant even get them on the phone to cancel service read more

Ready Refresh Filtration System (Reverse Osmosis System) and water delivery services are the WORST COMPANY TO USE! Very poor customer service; high cost for all products and services. DO NOT ENGAGE THEIR SERVICES. read more

What a scam. I have been using them for a year now with 8 out of 12 deliveries late by over ten days. Multiple calls with an average duration of 40+ minutes and no reason about why the deliveries are constantly late and how to get a real date for a scheduled delivery. This month i waited at home for over 2 weeks with no delivery And hence requested a manager to reach me multiple times over email, messages and customer service. I just received a message after a week that they shut down my account without giving a response. I cannot believe costco is using them. I urge everyone whom they have scammed to call Costco and share their experience as well as report them to better Bussiness bureau read more

ReadyRefresh - a screenshot of a customer's email - Water Delivery Near Me - Milpitas, California

SCAM ALERT!!! DO NOT SIGHN UP FOR THIS SERVICE!!! Signed up for this scam at Costco. The salesman told me the water dispenser was free. Well, I cancelled because I moved and now they're telling me I was renting it this whole time and I owe $249 for the dispenser which I left on the sidewalk at my old house under the impression I owned it and it was my property to dispose of as I please. I'm leaving this review in hopes to alert other people not to fall into the same scam I did. read more

0 Stars for service. Not reliable, cannot reach customer service to find out when I might expect my delivery that was supposed to be delivered yesterday. Their chat bot is useless and I'm supposed to get a reply in two days, per their email. read more

I wish I had read reviews before starting with this company. We have literally been signed up for 1 month and already have issues. We had a delivery schedule yesterday. They never showed up and told us the earliest they could come is 7 days from today. Are you kidding me? The app doesn't reflect proper info and my account on website is faulty. I am extremely disappointed with the level of service. read more

Absolute waste of money. Signed up at Costco with the agent stating that the cooler is free. After signed up, we used for couple of months and every time we try scheduling, it was weeks away and we always have to use filter in the buffer time. So no accountability of any sort. Trying to cancel the service now and that's when we realized there is a fee of 200$ that needs to be paid and there was no such information while buying. They take customers for granted and hide information and sell products. Wish I had known this before signing up. While it is not about the money it is about hiding and cheating customers in order to sell their products! Totally disappointed with the company and their service! read more

Honestly 0 starts, horrible service, it took me a while to be able to cancel and after I was able to cancel they came to picked up all the bottles and their equipment a month later they charge me for a delivery again and could get in touch with anyone. Of course I didn't pay for a service that I wasn't receiving plus it was canceled a month ago. Well they sent me to collection with a third company for those $110. DO NOT HIRE THEM read more

The worst water service company I ever used. Do Not use their service. I wish Yelp has zero star rating choice. One star is too good for this low quality company. read more

Impossible to contact them. They advertise "live agents" available to help and even show a little green button so you can think they are online waiting to help. Unfortunately, when you click on that, it connects you to chat bots and there is no way to contact a live agent as advertised on their website. To make matters more interesting, if you try to send them an email through their contact form, you are not able to submit it because it requires that you select from the drop down menu but the drop down menu does not work. How is that okay? I will be connecting with my lawyer about this false advertisement. Even if there is nothing I can do about it, I will look into this. I have time :) read more

UPDATE: 8:15 PST DELIVERY IS NOW RESCHEDULE FOR TUESDAY I have been a customer for over 15 years. I was to receive my water delivery yesterday they moved to Friday. Then I was suppose to get it Friday and they moved it to Monday. I look out my front window to see a Ready Fresh Delivery Truck parked across the street and the driver was eating. Then I see the driver leave, no water bottles. Now this is the 3rd time in 6 months they have done this and at least the 20th time in the last 4 years. They provide no compensation even when you state you had to purchase water due to lack of delivery. You cannot get a hold of anyone in customer service and when you do they tell you they will give you a credit that never shows up. But they get their payments on time due to autopay. I understand supply issues due to COVID, however, that does not explain the last few years. I am in the process of changing water company, i HIGHLY DO NOT RECOMMEND USING THIS COMPANY. I would not do anything with this company. DELIVERY: SPOTTY ON TIME, MOSTLY RESCHEDULED CUSTOMER SERVICE: NEGATIVE 100. THEY USUALLY ARE SO INCOMPETENT THEY DON'T UNDERSTAND. FOLLOW THROUGH: THEY LIE ABOUT WHAT THEY DO SO THIS NEGATIVE 1000! RECOMMEND COMPANY: NEVER DO BUSINESS WITH THEM. read more

They have earned every single one star review that they have and they deserve every single one of them. This company is the absolute worst when it comes to customer service. I guarantee that you will have rescheduled delivery after reschedule delivery. They will literally leave you high and dry. You will spend more than an hour on the phone on hold waiting for them to answer. They are the absolute worst. I spent an hour and a half on hold today to cancel after two weeks of failed deliveries. Go somewhere else. read more

After calling and emailing this company with no response for a better part of 2 months to cancel my service due to all the issues I've been having with the deliveries, a friend suggested I contact the BBB to file a complaint so I did. Let me tell you! BBB got them to response and in less than 3 hours the company finally reached out to me with an apology email informing me that my membership will be cancelled and the empty bottle I have remaining will be picked up in a couple days. If anyone is having issues with this company (which I assume a large amount is) please contact BBB, because the way this company is run, they need to be checked. read more

Terrible water service! First delivery (dispenser and water) was delayed. My "supposed" 2nd delivery has been rescheduled SIX times and I still have not received any replenishment. I have had to purchase water elsewhere since we have ran out. This business is not reliable at all. I have attempted to cancel my service and could not do so immediately (5-7 business days for email response). I regret signing up for ReadyRefresh service. Unacceptable service. read more

OMG - DO NOT USE THIS SERVICE!! We have had them for 3 months and they haven't hit their delivery date yet. This time, our original delivery date was set for November 2, it was pushed 3 times and now they say November 11. We have been out of water since October 31. I'm just going to go to Whole Foods to get my water. I'm over them and this. OH! And when you try to contact them, they say they will get back to you in 5 - 7 DAY!!! Unacceptable. Save yourself, do NOT sign up for this service. read more

UPDATE: If you are local to Bay Area, give H2O Water Company (out of Hayward) a call. Called them at 9am and by Noon, I had water delivered even though it was out of their way on the daily routes. Water tastes great, good price, awesome customer service, and best of all, supporting a local small business. (ReadyRefresh owned by conglomerate Nestle Waters.) Annoys me I have to even give a 1-star, this should be ZERO stars. Avoid at all costs if possible. I have yet to receive my 2nd month delivery and ReadyRefresh have rescheduled it twice without any notice or warning. I wait until the end of the day, log into my account and it just says, oops, your delivery is now 2 more days away. Been like this twice. Calling them has zero consequence, apparently whoever runs their routing/delivery is mightier than God as they 'have no power' to make any changes. All they do is an empty apology and here's a $10 coupon, please go away. Agent even told me to go to the supermarket to buy water while I wait for them to figure out scheduling. Yes, I signed up for water delivery so that I can go and buy water from the market. That's awesome. Shame that they are affiliated with Costco but Costco washes their hands if it's a 3rd party vendor. The end consumer gets the short end of the stick. There are self driving cars and reusable space ships now but we can't seem to figure out how to do residential water delivery. Going to have to look into local water delivery options. I'll report back on what I find. read more

I was a customer for over 10 years but service became unreliable unless you paid extra to join their special services. I stopped having water delivered and went to Lowe's to exchange and I was still charged $50 a month. I was going online to pay my account and arrange for them to pick up the machine I rented for 8 years, but they had locked me out of my account and turned me over to a credit agency which says I owe $179 for the cooler. They will rip you off if possible. I can't get through to customer service and want their cooler picked up as I can but a new one for less at Lowe's. read more

Unbelievable unreasonable recondition charge fee after canceling my service. Because of re locate, I called the staff and requested to cancel the service and to pick up rented dispenser. The staff mentioned sorry to loss me and it is totally free to terminate the Servie. In addition, I will get back the deposit fees (I have 7 bottles). However, I just found out instead of getting money back, I need to pay more money for the unexpected recondition charge? I clean the and package dispenser well. How could I get my money back? read more

ReadyRefresh - a cardboard box with water in it - Water Delivery Near Me - Milpitas, California

I had my dispensor cleaned on July 5 and now it doesnt dispense cold water, customer service says i have to wait until July 31, is anyone at ready refresh reading these that can help.me? read more

I recently did a review on this horrible water company, Ready Refresh 3 weeks ago. I just happened to look on our invoice and they charged us a fee for plastic cups which we never ordered or wanted. This is a scam. This has happened before as well! Called them today to have this charge removed. Everyone, please look at your invoices very carefully because they are scammers and offer horrible service. I need distilled water to use in our machines at the office and you can't find many water companies that deliver distilled water. I just recently saw Amazon delivers distilled water so I may be going that route. I give this company 0 stars, although it doesn't allow you to give O. read more

WORST SERVICE EVER. Steer clear - unless you want missed deliveries, extra deliveries, credits not posted, more water, another random delivery - after promising me that I would not receive another delivery until MARCH - I get a call today from the driver questioning my 8 - 5 gallon water bottle delivery today - as it seemed like a lot. It's January - not MArch and my order is 4 bottles - not 8 - OMG. It would be easier to boil sea water - hand carried in a pail from Santa Cruz - than to deal with these people. read more

ReadyRefresh - The extent of their constant screw ups - extra deliveries I didn't order, broken promises and water delivered after I cancelled. Ridiculous! - Water Delivery Near Me - Milpitas, California

I'd give ZERO star if I could. Never deliver on time. Their accounting is way off. I had to call 5 times to close my account. They say Ok, but never do it. Not even sure if its closed even now. I just don't order from them anymore. They send me a refund check with wrong payee name, I tried to call them to straighten, but Phone# is disconnected. I sent email too, their answer is not making sense. so basically useless. (not really answering my questions) I don't need this stress from water company. goodbye. ( Oh additon to it, At the end I returned 8 empty bottles I have not gotten bottle fee back. I mentioned it to them but they refused any money back. ) read more

Update 7/6/2022: I had to revise my original review down to 1 star. ReadyRefresh has TWICE rescheduled my next water delivery. They started off OK for the first couple of deliveries. Then they went downhill fast. I just canceled the service. *************************************************************** I don't understand all the bad reviews. My water deliveries have been consistently on time, and on the specified days. Ready Refresh have never changed the delivery dates on me. I have changed the delivery dates a couple of times, through the website, and Ready Refresh has delivered correctly on the revised date. So far, I'd say the service has been excellent. I think their price is a little bit high, but everything has gone up in price nowadays. read more