hi my name Brian and I am a current customer of self storage in little ferry nj…read more the service is great and the staff is very nice . I deal with a lady name Norma very nice and knowledgeable. thanks

This is an excellent storage facility. I have been using them for two years. The staff specially…read morethe front office are great. Facility is clean and well kept.

This is the best storage space that I've rented. The discount hooked me and the service and the…read morecleanliness reeled me in! Kendall the assistant manager first called me to welcome me before I left Hawaii. Then when my flight got in early from Hawaii she opened her office early to let me hold my five suitcases in a warm place. She then patiently demonstrated how their security lock worked and made sure I could do it by myself. A few days later i met Chris the interim manager who complimented me on my Opera singing. He jokedly asked if I would do duet with him at Carnegie Hall. Love the service and the people providing superlative beyond the normal call of duty.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

My storage piece went up 225% before I was there even 12 months. Paid 4 months in advance at $75…read moreand now less than a year later I'm paying $180 for a 5x11 storage room that has all types of pipes and shit in it that doesn't give me a clear space of 5x11. I called to see if there was anything they could do for me and they basically were like no it's going to keep going up in price every 4 months too. They would rather me move out , give a new low rate to a newer customer, and then increase there's as well instead of just looking me out . Thanks for nothing ! Now I'm going to move my things and I'm going out of my way to not use any other extra space storage. Highway robbery, the mortgage on the warehouse isn't going up by 50% every 4 months so why is my price going up? At a time like this , no help for the community but what else is new.

From the owner: Store your belongings at Extra Space Storage on 2425 Tonnelle Ave in North Bergen, NJ today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking, golf carts available, kiosk, wide drive isles, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

They raised our rent, from $63 to $115, with no notice, after 4 months. When we called to ask about…read moreit they said it is what it is. This is a predatory practice. Not good - don't use this place!

Been in this storage since 2008. Always clean with good customer service. Recently Janette helped…read moreus with a new unit. She was very thorough, patient, and friendly.

Extra MICE Storage - unit 3003 WARNING! I lost ALL of my…read moreupholstered furniture that was expertly shrink wrapped to a MOUSE INFESTATION. Worse I spent $4,800 storing it and Extra Space Storage will not refund me. All in I've lost almost $20,000. I'm devastated. Corporate managers are horrible. On site management tried to be helpful, but were silenced. See you court, unfortunately.

Unprofessional Experience with Store Manager Jose Gonzalez and misleading customers…read moreI purchased what was supposedly listed as an abandoned storage unit at this extra space storage location, and it was a total scam. The unit wasn't actually abandoned it was just filled with trash, paperwork and leftover items from multiple other units that looked like they had been swept together and resold as one. There were personal family photos, children's clothes, and random items from several families of different backgrounds. It was obvious this unit was just a pile of discarded belongings that the facility didn't want to clean out themselves. The store manager, Jose Gonzalez has a long history of doing this according to the storage buying community I've been in this business for years we've heard similar complaints from other buyers and vendors who say they've had issues with him taking advantage of other customers or banning people who speak up about it in this facility mostly as well. We finished cleaning the unit and Gonzalez the store manager became a bit aggressive at the fact we just told him that the unit felt like a scam that he threatened to ban us just because we made that comment not only that but threatened to call the police simply because we wanted to take pictures of the unit we had just cleaned as proof. He falsely accused us of trespassing, even though we still had our access code and were finishing up our work he was unprofessional that he didn't even let us finish signing our paperwork I'm sure he was upset at the fact that we didn't pick up the urine and droppings and the rat poop that was there It was clearly unsafe for us to clean, overall this experience was unacceptable the store manager gives a bad example of what being a manger is. He's threatening, disrespectful and dishonest very unprofessional this experience and attitude gives extra space storage a horrible reputation I hope corporate investigates this location and the way abandoned units are being resold and handled customers deserve respect not threats and scams.

Reserved my Uhaul for moving via the app. The app UI and logic is bad as it requires you to take…read morepictures of the truck before leaving the lot but the vehicle is stacked up and unable to properly take pictures. I spent about an hour in the process of getting my truck, very unconvenient and time consuming process even tho it was done thru an app. If possible, i would try to avoid uhaul as much as possible and how often does people move anyways. Hopefully it is just a one time thing for a while...

This was the worst experience imaginable. I had an expensive controlled-temerature storage room in…read morethe Bergen NJ facility. The unit above had toxic cleaning supplies leak to ruin my stored items. Shortly afterwards the unit leaked during a rainstorm and further ruined my mother paintings that were stored there. When I called the insurance they said they do not cover art. After paying a high price to their insurance company and to the U-Haul storage facility, they failed me misserable. I paid them to take care of my items and they were usless in the end. Do NOT use this facility.

In the beginning the service is great of course but then the price doubled after 6 months. We knew…read morethe price was going to increase but not by that much. It went from $93 to $250 on the 7th month. We went to put more stuff in since we are stuck with the unit for another month this past weekend. After unloading 2 cart full of which included 2 AC units there was a paper taped to the elevator that it was out of service. We asked an employee who stated it wont be fixed for about another week. Since we were stuck again & had no choice we climbed 3 flights of stairs making 10 trips between me & my husband. Pictures attached.

I rarely give a one-star review, but Storage Blue now PRIME Storage in Union City deserves it…read more While all businesses aim to make money, some disregard their customers to do so, and this is one of them. They hike up prices unexpectedly (5 months in $213 to $223 plus tax and service fee), back out of commitments, and twist your words. Initially, they may seem friendly, but don't be fooled they're not helpful at all. Their strategy is to lure you in with 'low rates' and then significantly increase them. Also I recently lost my job so going through a bit of a financial struggle, I have accumulated some late fees, which they are fast to apply but when it comes to a credit I am owed I have been on them since May 28th to have it applied on my account and I am yet to see it. Lastly the elevators often don't work you would think with price increase the storage would be maintained but not the case. Do better PRIME Storage! Their sales associate Jose is condescending, rude and flat out the worst customer service representative I have encountered recently!!!

I was surprised to find a parking garage so clean and organized. I had a meeting around the area…read moreand didn't know where to park my brand new BMW but when I tell you this place gives you the best service. From the moment I went in and saw how bright and welcoming the place is and how friendly, clean and professional the attendants were, I knew I made a good decision. Take it from me, a person that parks in many lots all over the city, NagleParking is by far one of the most organized and clean parking lots I've ever used. Thank you Carlos for assisting me in acquiring a monthly for such a good price not in one but two separate locations which work perfect for my everyday commute.

From the owner: NYC’s best solution for car parking, storage & fleet management. All of our locations are indoor…read morewith 24/7 access.

Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

I went to go get a storage bin today and Yvonne was so helpful. She was patient as we decided what…read moresize unit we needed. The process was quick and she was very pleasant. I would highly recommend this place. Thank you!!

Pricey! I've been here for a number of years and they jack up the rates annually, to the point…read morewhere I now call annually to complain and ask for a lower rate. At some point I will move as I'm sick of the increases. Place is VERY creepy and would never go here by myself. Storage is fine.