Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

Having had storage units all over the country with large and small operations I can say that this…read moreparticular facility is as good as any. ExtraSpace Storage is a very large, national operation with multiple facilities in the area but I directly sought this location out as it best suited my needs. But it still feels like a local crew of people running it. Also, other tenants are friendly as well. The staff is knowledgeable and friendly and always helpful. Highly recommend if you're in the market and especially if you're looking for larger drive-up exterior style units.

Easy accessible large storage. Great access hours. Friendly Service. Convenient app for gate…read moreaccess and payment options.

Good storage space with real 24hr access. You can come in at any hour, which is untrue for most…read morestorage spaces in the city. Everything runs through an app. It's also nice that there are rentable uhauls at this location. Makes it super easy to move stuff in and out, and the location is clean. Haven't run into any issues with pricing yet, like other reviews mention, but will absolutely update if I do. Worth if you're looking for flexible storage options. Just note that it's a little awkward in location.

I was very disappointed with my experience here. I had a reservation and was told I had 7 days to…read morereturn and finalize the price. I came back today, within the timeframe, to find my reservation was gone and they would not honor the previously quoted price. The representative was polite, but ultimately unwilling to correct their mistake. I found this to be poor business practice, so be cautious.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

This is the best storage space that I've rented. The discount hooked me and the service and the…read morecleanliness reeled me in! Kendall the assistant manager first called me to welcome me before I left Hawaii. Then when my flight got in early from Hawaii she opened her office early to let me hold my five suitcases in a warm place. She then patiently demonstrated how their security lock worked and made sure I could do it by myself. A few days later i met Chris the interim manager who complimented me on my Opera singing. He jokedly asked if I would do duet with him at Carnegie Hall. Love the service and the people providing superlative beyond the normal call of duty.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

Rude staff. Customer service is not their priority. Made me wait outside for 30 minutes when he…read morewas just sitting inside.

I DO NOT RECOMMEND THIS COMPANY TO ANYBODY…read more I started with this company since 2019. I love how clean the facility and the price they offered, started at promising, and a decent rate plus the military discount they offered at $312.68, after 5 months, they increased my price to $347.87, then 12 months later, another increase to $381,99, another 12 months, $468.36, 7 months later, I got another bill telling me my new payment is going to be $596.21????? Like come on CubeSmart this is just insane on the price jump. I tried to call, but got hanged up on the line after 30 mins of on hold, went to the store trying to speak to the someone, no one was ever there, the sign at the door is always "will be back at this time" but when I return at the time on the time was posted on the door, it either got remove or the posted return time is extended, the main reason I come here was how friendly the sales on the phone and front desk was promising on this rate and I agreed on setting up monthly auto draft, and I was okay with the first two increase but this last one???? This price jump is absolutely mind blow to me, I DO NOT RECOMMEND this company to anybody especially when these price jump was not mentioned in any part of the initial phase during consulting. I found out about it after the 1st price jump, since it wasnt that much so I figured "okay", I can deal with that, it is not that bad. But jumping to $600 almost double from it is initial price, this is just absolutely absurd.

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.​

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

Big Apple Mini Storage has been an incredible supporter of Blacklining Foundation and the…read morecommunities we serve. As we work to distribute essential donations throughout marginalized areas in New York City, having a secure space to store these items is crucial. When we reached out for a discounted rate while preparing for our 2nd Annual Financial Literacy Summit, not only did they accommodate us, but they also provided an in-kind donation--a true testament to their commitment to community support. Big Apple Mini Storage has been a part of our community for many years, consistently showing up for organizations like ours that are working to break generational curses and build stronger, more financially empowered neighborhoods. Their generosity ensures that we can continue our mission of health, wealth, and legacy, and we are beyond grateful for their partnership. If you're looking for a storage facility that truly cares about the people and organizations in New York City, Big Apple Mini Storage is the place to go! Thank you again for your generosity and continued support!

great service at the lowest price I could find. The owner and employees were all super nice and…read morehelpful and made moving the easiest experience it could be!