I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

Owner can't keep a commitment. Cannot be trusted, NO followup. First visit, "all three heat pumps…read moremust be replaced".....they were fine all winter..... Requested a quote...."Crickets". Called back 3x, owner cannot be reached. Stay away. Found much better reliable service. 'zero".

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

Drip noise and water marks around ceiling vent of a/c-heat pump type unit. I can't say enough about…read moreComfort Experts Ocean View and am so HAPPY to find a dependable, caring, professional, knowledgeable and decently priced company to take care of my unit going forward. Will recommend over and over!

Recently purchased a new home and signed up for Spring and Fall heating & cooling service. Shortly…read moreafterwards, one of my split units experienced a condensation motor issue. The company quickly responded with excellent service with discounted pricing. Highly recommend Climate Experts!

An extraordnary experience the price to install a mini split was less than other quotes and they…read morewere professional from scheduling to the estimator Petrie to the installer Ray Bohn who worked diligently for 2 days to install the unit in a loft then run the lines outside down the exterior wall.

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

Pleasure to work with, Matt quickly responded, very accommodating, professional, reasonable priced!…read moreThank you Matt!

Matt was awesome. He arrived on time and did a great job cleaning our fireplace and recommending…read morehow to properly maintain it moving forward.

I wanted to delete my review on Yelp, but they've made it hard to do so I'm updating my review…read moreinstead (1 star for Yelp!) Sometimes the measure of a company is how they act when they've screwed up. The owner of Coastal Services called me in the evening on the weekend. She took responsibility for the mishap and immediately said that they would refund the charge. I went with another company for our dehumidifier problem, but I think I'll keep Coastal Services in my short list of go-to contractors in the Ocean View area. Always happy to buy local when I can. Thanks, Coastal Services.

He came to unclog our toilet was here 15 minutes and charged us $314. Outrageous. We will never use…read morethem Again

These guys have lost my confidence. They no longer accept credit cards. They no longer have a…read morecommercial bank account. They are no longer trustworthy. They came out to do a routine service call on a system that they installed 5 years ago. They told me that I needed parts and that my system was no longer under warranty. I was concerned that the system did not send me a notification of the needed repair and I thought my system had a 10 year warranty! It was a very expensive system. Aaron asked me to pay upfront for the part and for two service calls. I did because I trusted them. They didn't come back as promised to make the repair. I called Carrier and was told that I should not have had to pay for the part because it was under warranty and they also noted that they did not get a notification of the failure either as they and I should have. When Aaron finally returned to install the part, he apologized up and down for letting me down. He said that as soon as Carrier reimbursed him for the part he would return my money. He told me a week later that the check had come and he would return the money as soon as it cleared. Well now he doesn't return my texts and his voicemail is always full! It has been several months and I haven't seen my money. I was the first person to review this company when they opened. I believed in them. Now I tell people to find someone else. These guys don't seem to be the honest people that they once were!

What a great, worry free, professional company. Had a heat pump recently repaired because a/c was…read morenot keeping up to my set point. Did some research and R.T.Pepe & Sons came to the rescue! Answered the first time I called and sent someone out with in 45 minutes on a Memorial Day weekend!, they repaired it and even told me they had parts to keep it running for years as long as it wasn't to costly to operate energy bill wise, when it gets to that point.......as well as resolving the issue and explaining ways to keep up on the system in ways I could understand. Very easy company to work with......especially having a second home in the Sussex county area. Peace of mind for sure.

Chad the owner is very reliable. Have used them on service calls and hvac replacement. The cost…read morewas very reasonable and didn't even charge for a Sunday appt that took him 2hr to drive to OC due to traffic. Communication was great and he was a pleasure to work with. Offered a payment plan through citizen bank I believe. 0% for 3 months. And there were other terms that I do not remember but several plans.

I have been so impressed with this company since I first contacted them last year when my AC blower…read morewent out. I was nervous about hiring a company without any YELP ratings, but I went ahead and called since they had a YELP guarantee. I'm so glad I took a risk because Chad, the owner, has been wonderful. He is polite, professional, knowledgeable, and does great work. After letting me know that my blower was still under warranty, which I was totally surprised by, he fixed our system and it's been working ever since. He also installed a NEST Thermostat (that I'd purchased quite a while ago but had never installed). I ended up signing up for their fall and spring tune-ups to keep our system in working order and I think it's very reasonably priced for the peace of mind it provides that our system is being kept in tip-top shape. Dustin recently came to perform the spring tune-up and also did great work, was very polite, and professional. I can't say enough good things about my experience with Airworks and I highly recommend them.

Had a new outside American Standard unit installed on my HVAC a couple of years ago . This year AC…read morefailed to start . Unit has a 10 year parts warranty . Turned out a $30 part failed in the new unit. 15 minute repair . Charged me $250 labor . They also charged me $450 for a non covered part . Part was a $30 item . Obviously they are charging sky high prices for installing common inexpensive parts . I would steer clear of Custom Mechanical . They are now pricing like the wallstreet owned HVAC contractors. Bottom line : very good technician , good response time , stacked sky high pricing using national book prices. Warranty on new equipment is a joke due to high labor prices .

Derrick was a terrific technician-Arrived quickly and very knowledgeable.Custom Mechanical…read moreresponded immediately to our heat pump problem and the whole team is working hard to resolve the issues . Highly recommend this company

This is the best veteran owned heating/air conditioning company in the area. I would recommend…read moreKevin Perry and his team to anyone needing repairs or installs. They are efficient, professional and honest.

A/C went out last night. Called SABRS at 0812 Jeff the owner was at my home at 0910. The issue was…read morefixed and resolved by 0920. Super fast, super friendly and a great job all round. You would be a fool to use any other A/C repair service.