Built our home in TX in June 2021. I HATED the shag-type builder-grade carpet from day one. Fast…read moreforward. . . My wife finally got tired of my complaining about the carpet turning our home from a 10 to a 7 so she finally gave in! We went with Carpet Express because of the reviews, pricing and respect from the salesperson. When it came to installing the beautiful matting and thick pile carpet, we could not be more pleased!!!!!! The installation was done according to our schedule. The installers were professional, kept our home, clean and cleaned up after installation. The installation was PROFESSIONALLY DONE AND CARPET IS BEAUTIFUL!!! If I could give more than 5 stars, I would!!!

Absolute garbage sheet vinyl! Do not buy it. Spent $300 for the product and $300 for shipping. This…read morevinyl flooring rips and tares if you need to move kitchen appliances. I have so many indents in my floor from everything that has been sitting, you can see any nails underneath in the floorboards and god forbid you drop something. This company does not provide specific installation manuals, I requested one repeatedly and after much delay I was sent a generic manual from Google. We had no idea what products and techniques would be best to use to keep this flooring intact. Probably would have been worthless anyway considering the poor quality. Just installed this flooring in the spring and it already needs replaced. So much time and money down the drain. Their website is also a pain, I had to call to have them fix their "bug" so the sale percentage would apply to my cart and I am unable to post my review on the product that I bought due to a reCAPTCHA verification glitch.

We have driven up and gotten flooring from Floormax four times now and been very satisfied. They…read moreare able to get us the best price for the LVP flooring that fits our rehab projects. We usually order 2-5000 sqft at a time to get the a good price that is cheaper than the same flooring locally, even with shipping.

Salesperson sent me inappropriate texts & then called & asked what I was wearing. Could never get…read morein touch with any management or HR there. Would NEVER do business with such a company!

Beautiful variety by Chattanooga Granite & Marble. I highly recommend them to help transform your…read morespace into your dreams

Wonderful service. We have been doing business with Chattanooga Granite for almost 20 years. They…read morealways do a great job, have a excellent product, and make sure we are happy at the end. We look forward to doing business with them for many more years.

I want to leave a positive feedback of our experience with NStlye. Our experience did not start…read morewell as we received flooring that was not even close to our original order. I contacted N Style flooring and remediation was put in place. It did take a little longer that I would have wanted however we are using this flooring for a second home up in the mountains so there were some logistical challenges. NStyle (Carl) personally drove and did the exchange of the flooring, this is a great service and I wanted to say thank you for taking care of a customer. Our floor was installed and looks beautiful. Thank you NStyle.

Stay away from these guys Ordered flooring 3 weeks ago…read more They said" waiting on other part of order" yesterday I called and asked to ship what they had. Will wait for the remaining 1000 sqf Low and behold. They sold my paid in full flooring. Not a phone call or email. Get pushed to voicemail Scam! They suck at returning calls. They suck at doing what they say. This is the second time I've had issues with these fools. Well .. guess I'm a fool for using them. One of the salesmen I've known for years. He quit over this bullcrap Some many other places in Dalton to get flooring. Use one of them. These guys take your money and don't have any respect for you. In fact they treat you very very inappropriate. Disrespectful.

We have been doing business with Shaw Industries since the mid 70's and they have consistently…read moreprovided excellent flooring products with competitive prices and most important having being the back end support that is critical to any flooring manufacturer. Most recently the fact that all the hard surfaces are manufactured in the USA has been a big selling point to our consumers.

We've purchased Shaw flooring on multiple occasions, and unfortunately, each experience has been…read moredisappointing. In 2020, we installed Shaw LVP flooring. When issues developed, I submitted multiple examples under warranty, but the claim was initially denied. Only after filing a complaint through the BBB did Shaw finally approve the claim--after a frustrating and drawn-out process. We decided to give Shaw another chance in 2021 and selected engineered hardwood to replace the original product. While the flooring looked great initially, by 2025 it began splitting across the face of the boards in several areas. I filed another warranty claim, but it was again rejected. Shaw's explanation was that the product "passed the adhesion test," which completely missed the actual issue--the surface of the planks is splitting, not peeling. You can actually see the substrate below the wood. Some areas have splinters sticking up which is now a danger to anyone without shoes. Their response to this is that the flooring installed "is classified as a rustic grade, which inherently includes natural characteristics such as splits". The third-party inspector's report inaccurately described the problem as "local scratches," even though the boards are clearly splitting and continue to worsen. After two poor experiences with different Shaw products and unhelpful warranty handling, I will be replacing this flooring and will not purchase Shaw products again. I recommend others avoid Shaw flooring as well. Adding on 1/4/2026 I wanted to provide an update on my follow-up with Shaw Industries. I spoke with a representative and shared additional photos of the flooring damage. Their official response was that "the grade of wood used in the style you purchased has a tolerance for open graining. The photos you have provided so far, as well as the images included in the inspection report -- do not show anything outside of the manufacturing tolerance for this product." I completely disagree with this conclusion. Since posting photos here and supplying them to Shaw, additional splits have developed across the surface of the engineered hardwood. These are not cosmetic scratches; the wood itself is splitting. I understand that natural wood products can have variation, but splitting across the finished surface should not be expected performance. In the photos you often see the white core of the flooring through the splits. This cannot be acceptable for any flooring product. I'm sharing new photos here so others can see what we are experiencing firsthand. Based on my repeated product failures and the warranty response I've received, I cannot recommend Shaw products to others.

Kelly is a talented designer that will listen to/observe what you like/dislike, and then makes the…read moreentire process of choosing flooring and tile FUN, instead of overwhelming. She also cares about giving you a fair, competitive price. Flooring Boutique installed gorgeous engineered wood in our home, and the installation team was super hardworking, professional and 100% interested in our satisfaction with the end result. We turned around and quickly hired them to replace our bathroom floors, and are now having them replace our kitchen backsplash and reworking a small area of our kitchen cabinetry that needs an update. This is a talented group of people who work hard and care that you are happy with the results they provide!

From the owner: The Flooring Boutique is a Full-Service Flooring Store offering Chattanooga’s best hand-picked…read moreflooring materials, professional design, and precision installation. Our in-house designer helps guide you through choosing the right flooring and creating a beautifully designed floor you will love seeing! All services and products are available for residential and commercial services.

DO NOT BUY FROM THIS COMPANY. They had the vinyl planks I…read morewanted. They were inventory clearance. I was not sure anything went wrong with this product or not. I asked Bob Mathis. He replied all of them are inventory clearance. I bought 40 boxes, 630 Sq Ft. All boxes were mixed with bad and good ones. There were a lot of spots on the vinyl planks. They look like the wood was missing some spots of stain. This is a real technical problem. After I contacted the claim agent, Amber Cantrell. She told me the manufacturer said that was normal! After that, I found the plank had milling problems, the click lock system has a big issue, the planks don't stay flat on the surface. Conclusion, they know the problem but still sell the product as a good ones. They tried to cheat people! STAY AWAY FROM THIS COMPANY.

My sales guy was very nice. HOWEVER, I told him the design I wanted and he told me to order 15%…read moremore to make sure we had enough for the design. Got the flooring only to find out that you cannot do the design we wanted with that flooring at all. We purchased 15% extra for something we cannot do. Then we called the sales guy and he told us that there would be a restocking fee if we returned any flooring. Terrible service and it's the worst to have a sales person who actually doesn't know what they're doing. Really disappointing!

A revision and retraction of my earlier negative post:…read more I was contacted today by the owner and she has addressed my concerns. It seems there was a misunderstanding about whether the "copper" tiles were copper material or merely copper color. She has agreed to refund my purchase price and I want to amend my earlier post. All of us, even with good intentions, make mistakes. A fair way of judging a business or person is not whether they make mistakes (we all do), but on how they handle those mistakes. Judged by that standard, Mission Stone and Tile has conducted itself professionally and honorably in resolving my prior complaint.

When I saw the Mod Picket Raised Edge tile on Pintrest I just had to have it. I searched out the…read moretile and ordered it to use as the backsplash for my new home. WHAT A DISASTER! In the tile description they forgot to inform the consumer that it's a hand made tile with SLIGHT irregularities. Well my tile installer tried to install the tile on two separate occasions and couldn't get the tile/grout lines to line up straight. The patterned makes me dizzy just looking at it. Never would I have imagined that such a great looking tile would turn out to be such a disaster. And the SAD thing is Mission Stone Tile won't take the tile back. I'm out $500 for the tile and another $500 for tile for installation ($1000), and have nothing to show for it....BAD business model for the customer!!