We purchased our 2019 travel trailer from them and it was a great experience. We agreed upon the…read moreprice plus taxes and tags and that's what we were charged. There were no hidden fees. After a rough time getting them to respond to my attempts to schedule warranty service, we finally got it worked out. I got my TT back and everything was fixed except for one warranty item that required manufacturer approval. I took the trailer back to RV Outlet USA of NMB after the manufacturer approved the change. These guys hopped right on getting the repairs completed. I can easily recommend these guys for both service and sales.

Called to do a consignment, was given another phone # and name Kailee. Called 3 times in a period…read moreof 3 days during the weekdays. Left a message and my phone #. even tried on the weekend only to get a busy tone on phone #. Going on a week and a half no response. Did consignment with another company

This company is awful they do not even try to service what they sell reminds me of camping world…read more We bought a 2025 riverstone legacy from them in Oct of 25 and have had a lot of issues called them to get this fixed and we would be there 3 months they did not even order the warranty parts or set up appointments to get things painted and even work on it in there shop just another POS company only worried about selling not servicing what they sell

I had an amazing experience at Carolina RV. The owner is extremely accommodating and the entire…read morestaff was very friendly and professional. I would patronize them again without a doubt.

There's a reason why this place has a 2.3 Star rating as of this writing…read more The company internet sales was super responsive to make the sale but after that, that's where it went off the rails. The lack of communication and lack of internal systems / processes that usually exist in other organizations to make things easier for the customer, do not exist here. I have text and email threads of the redundant asking for information, me having to ping them for a delivery date, etc. From Suzie Stephenson (ISD), Eric Romero, Shane and Zach, the miscommunication or lack of has been seriously disappointing. All I wanted added to the TT was a second battery, an inverter, and backup camera. It took me having to reach out to find out today that the inverter would not make it to their store for 2 more weeks. As of this writing, I sent an email earlier today to cancel my order and requested a refund. Still no response. I've also sent an email to Winnebago to advise them of this retailer's lack of customer service. Maybe this review will prompt them to respond. I should have checked the reviews before doing business with them. I highly recommend going elsewhere. There are plenty of other businesses providing better customer service.

We were camping and had a leaky toilet. Campers Inn of Conway was on our way home, so we called and…read moreexplained the situation to them of a leaky toilet. I had never had to replace the valve before, so I wanted to have Camper's Inn do it for peace of mind. Brandon who was my contact was terrific. He managed to help make sure the situation could not only be fixed, but that included clearing up the fact that I wanted to wait for the repair to be done and not leave the trailer with them. He managed to secure a technician- Russ, who was very customer centered and very proficient at his job. He was wonderful. I would definitely deal with both Russ and Brandon again. Now for the not so good items. The bill and their OVERCHARGING CUSTOMERS. First their labor rate is $169/hour to repair a towable trailer. My auto mechanic who has undergone much deeper and more involved training/certification charges about $115/hr, so $169 is a bit high. Next, was the charge for the part. They charged me $75 for the plastic valve that can be bought for $15. I understand in the auto industry, that OEM parts are a little bit more than aftermarket parts, but usually they are simply 50% more, not 500%. So for a repair that took about 30 minutes I expected to pay about $120 ($80-90 for labor and $20-40 for the part) instead I was given a bill for $275- Outrageous!!!!! For that the 5 stars of customer service and technicians becomes a 2.5 stars due to the price gouging.

I bought an Entegra launch class B van built on a Mercedes platform by Jayco it was used with only…read more4000 miles on it and was a great price because of being used. They told me that it was returned because the original buyer had a death in the family. Since I got the RV home, the electrical system has been a problem the entire time with the inverter, alternator to charge the battery, and overall battery function being inoperable most of the time I took the van to Blue Compass RV to get work done under the warranty I purchased and they said they needed parts shipped from the manufacturer and had to wait for Jayco to approve. Then when the part finally arrived nearly 2 months after I first took it in, they are telling me there's a problem with the water system and that it had Frese damaged the damaged other parts I have not been able to use the van at all and now face thousands in repairs that they say are not covered under warranty. I am not sure if the problem is Blue Compass or Jayco but avoid the Jayco Terrain/Entegra Launch at all cost. Poor support, poor quality and a financial drain.

Blue Compass RV - Myrtle Beach, SC (5500 S. Kings Hwy 17)…read more We took our Airstream Interstate Sprinter Van to Blue Compass RV for a few simple repairs that turned into weeks of frustration and neglect. A roof leak was found and they promised to store the van indoors and keep it plugged in -- but when we arrived, the van was completely dead, not plugged in, with mud and mouse droppings inside. The technician admitted they had jumped it earlier but never told anyone. The manager blamed a "bad alternator" and refused to take responsibility or reimburse our mobile mechanic. The mechanic confirmed all batteries and the alternator were fine -- the problem was simple neglect. Total lack of professionalism and accountability. Think twice before trusting them with your RV.

Update: Since my initial complaint, we hired JAL Mobile RV…read moreRepair to inspect and service the Onan 5500 generator your dealership claimed had been inspected and was in good working order. The findings clearly show the service was either incomplete or never performed: Critically low oil -- no evidence of an oil change ever being done. Cracked, heat-damaged exhaust. Clogged, deteriorated fuel filter. Leak in the main water board due to a damaged fitting. The total cost to correct these issues was $688.83, which we paid out of pocket. I have photo and video documentation of each issue, along with the repair invoice. Despite these findings and repeated outreach, we have still not received any response from the General Manager. The lack of follow-up or accountability is unacceptable and will be included in my formal complaints to the BBB, South Carolina Consumer Affairs, and other consumer protection agencies.

If you have to hard sale rather than listen and show what you have available your technique is bad…read more We told them we were starting the process and unless we found exactly what we wanted at the price point we were looking for we were not interested in purchasing today. The salesman was very pushy and didn't listen to our preferences. We have been on multiple dealerships and this was the worst experience we had. We requested them not contact us and we have gotten multiple inquiries. Not my idea of good customer service. I have dealt with other locations of Camping World and been pleased with the service.

For our son's eighth birthday we rented a Coachman Apex Nano 185BH from Rex and Son's. The entire…read moreexperience was fantastic! Only a few hiccups and they were learning curve things. (Like you fill up grey water fast!) The customer service that Rex and Son's provide is awesome. You can tell they have a passion for their trade and want to share that passion with others. It was my first time towing a travel trailer and I was given a hands-on lesson that gave me the knowledge and confidence I needed. We took the travel trailer from the flat coast to Stone Mountain State Park NC. While we didn't need to utilize the help, they made sure we had after hours contact information in case we needed any help with our rental. It was certainly a pleasure to work with Rex and Son's.

Absolute professionals. Knew how to address my issues completely and in a timely manner.read more

We weren't in the market to buy just yet, but when we are, we will most definitely buy from Billy…read moreBurr. He treated us with the utmost respect and is extremely knowledgeable about the products. Definitely an enjoyable experience. Thanks Billy!

We had a great experience with Rec USA, we got the camper we wanted for far less than other dealers…read moreselling it. Our sales person, Lea was great and Julie did our financing. Do your research, they do have the lowest prices! Very happy!