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    Sunset RV

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    2 months ago

    Me and my mother were thrilled with their kind service. Nick and the team were great!

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    Campers Inn RV of Conway

    Campers Inn RV of Conway

    2.4
    (18 reviews)

    There's a reason why this place has a 2.3 Star rating as of this writing…read more The company internet sales was super responsive to make the sale but after that, that's where it went off the rails. The lack of communication and lack of internal systems / processes that usually exist in other organizations to make things easier for the customer, do not exist here. I have text and email threads of the redundant asking for information, me having to ping them for a delivery date, etc. From Suzie Stephenson (ISD), Eric Romero, Shane and Zach, the miscommunication or lack of has been seriously disappointing. All I wanted added to the TT was a second battery, an inverter, and backup camera. It took me having to reach out to find out today that the inverter would not make it to their store for 2 more weeks. As of this writing, I sent an email earlier today to cancel my order and requested a refund. Still no response. I've also sent an email to Winnebago to advise them of this retailer's lack of customer service. Maybe this review will prompt them to respond. I should have checked the reviews before doing business with them. I highly recommend going elsewhere. There are plenty of other businesses providing better customer service.

    We were camping and had a leaky toilet. Campers Inn of Conway was on our way home, so we called and…read moreexplained the situation to them of a leaky toilet. I had never had to replace the valve before, so I wanted to have Camper's Inn do it for peace of mind. Brandon who was my contact was terrific. He managed to help make sure the situation could not only be fixed, but that included clearing up the fact that I wanted to wait for the repair to be done and not leave the trailer with them. He managed to secure a technician- Russ, who was very customer centered and very proficient at his job. He was wonderful. I would definitely deal with both Russ and Brandon again. Now for the not so good items. The bill and their OVERCHARGING CUSTOMERS. First their labor rate is $169/hour to repair a towable trailer. My auto mechanic who has undergone much deeper and more involved training/certification charges about $115/hr, so $169 is a bit high. Next, was the charge for the part. They charged me $75 for the plastic valve that can be bought for $15. I understand in the auto industry, that OEM parts are a little bit more than aftermarket parts, but usually they are simply 50% more, not 500%. So for a repair that took about 30 minutes I expected to pay about $120 ($80-90 for labor and $20-40 for the part) instead I was given a bill for $275- Outrageous!!!!! For that the 5 stars of customer service and technicians becomes a 2.5 stars due to the price gouging.

    RV One Superstores Myrtle Beach

    RV One Superstores Myrtle Beach

    3.0
    (29 reviews)

    I bought an Entegra launch class B van built on a Mercedes platform by Jayco it was used with only…read more4000 miles on it and was a great price because of being used. They told me that it was returned because the original buyer had a death in the family. Since I got the RV home, the electrical system has been a problem the entire time with the inverter, alternator to charge the battery, and overall battery function being inoperable most of the time I took the van to Blue Compass RV to get work done under the warranty I purchased and they said they needed parts shipped from the manufacturer and had to wait for Jayco to approve. Then when the part finally arrived nearly 2 months after I first took it in, they are telling me there's a problem with the water system and that it had Frese damaged the damaged other parts I have not been able to use the van at all and now face thousands in repairs that they say are not covered under warranty. I am not sure if the problem is Blue Compass or Jayco but avoid the Jayco Terrain/Entegra Launch at all cost. Poor support, poor quality and a financial drain.

    Blue Compass RV - Myrtle Beach, SC (5500 S. Kings Hwy 17)…read more We took our Airstream Interstate Sprinter Van to Blue Compass RV for a few simple repairs that turned into weeks of frustration and neglect. A roof leak was found and they promised to store the van indoors and keep it plugged in -- but when we arrived, the van was completely dead, not plugged in, with mud and mouse droppings inside. The technician admitted they had jumped it earlier but never told anyone. The manager blamed a "bad alternator" and refused to take responsibility or reimburse our mobile mechanic. The mechanic confirmed all batteries and the alternator were fine -- the problem was simple neglect. Total lack of professionalism and accountability. Think twice before trusting them with your RV.

    Sunset RV - rv_dealers - Updated June 2026

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