Incredible service!! I originally reached out to request some basic furniture for a housewarming + birthday celebration: chairs, tables, and table cloths. However, after inquiring on their services and seeing how affordable their prices were, I started to look into additional rental equipment and services. It helped that the customer service itself was phenomenal. The person I worked with was Raji, she was my event coordinator and was the person who responded to my inquiry within the hour. Keep in mind that I reached out about 1 week before my housewarming/birthday celebration, which in hindsight was very short notice. Even so, Raji was incredibly responsive, asked very thoughtful questions, sent pictures of what they had available, made thoughtful recommendations once she had a better understanding of the kind of event I was throwing and the general ambience I had in mind. After some back and forth communication, Raji sent me an initial invoice via email for me to see. Making changes to the final invoice was just as easy given Raji's consistent responsiveness, and I was overall VERY SATISFIED with the drop off, set up, and pick up service. I 110% recommend giving this place a try for all your party and event needs! read more

Recreational Palace - Backdrop provided by iDecor Events/Recreational Palace - Party Equipment Rentals Near Me

This business is same as idecor events, just with a changed name. We never used a decorator before and this is the first time using one and boy are we disappointed. These are some of the actual numbers quoted: a white curtain background 10ft x 10ft = $200 (other party rental companies quoted: $75) Flowers on the table = $60 (others: $20) A 3ft high white cylinder table = $150 (others $25 - got from other rental company) The place is run by Sonia Dhawan. She is completely incompetent in decorating. Don't get mislead by the pics posted by the business owner, definitely marketing stuff done by someone else as her own. We asked for the decoration as in the Pinterest screenshot pic, she quoted for that, took full payment for it 10days before event + $220 for transportation (apparently their policy is full payment needed if event is within 2 weeks from booking date). She delivered what's in the other pic. The hanging of "girl or boy we love you" is put by us not by the decorator. Imagine how bland it would have looked without it. Problems: 1. The event is at 4:30pm, at the time of payment she agreed to finish the decoration by 3pm. On the day of event she reached venue by 3:45. Did decoration till guests arrived up until 5pm 2. Most of the balloons she brought were almost deflated. When asked if she would reinflate, she is like, "no, if balloons deflate during transportation, it is not my responsibility." 3. Compare pictures 1 and 2. She barely put 10% of the balloons of what was asked for. When asked why, her response was "this is all I can do. I inflated few more, but some of them burst during transportation. Not my responsibility." After almost getting into an altercation, her husband intervened, and brought in 15 extra balloons from partycity and attached them to make it look how it is in pic2. 4. We ordered easel with side stand. Side stand was not delivered. Till payment is received, her tone is "we can do it all, we will make sure customer is happy, because we strive for repeat business". After payment is received "this is all we can do, we can't do anything more. If you question, we will leave things how they are and you will have to do it yourselves." Sonia Dhawan is unprofessional, incompetent, and extremely rude woman. Do not do business with her, if you do, you will surely be disappointed. Update: Since the business owner had such a strong pushback, I am posting few more pics to support my claims. I didn't really want to disclose the phone numbers, but, such harsh push back needed strong corroborated evidence to support my claims and disprove their claims. 1. Please see rental agreement picture clearly mentioning "setup" time and dismantle time. 2. Also invoice with prices of all items we requested. Long square gold table was never received. Also as claimed by business owner, no discount was given. 3. Photo of Back of invoice also mentions setup time. 4. Screen shot of text messages showing what we asked for. How much was quoted. Matches exactly what's written in invoice for balloon arch. 5. The owner wrong fully claimed that the crew was on time. However, the other text message screenshot clearly(at the bottom) shows the crew messaging back that they are 5mins away at 3:54pm. When setup time was 12-3pm, is it unreasonable to get stressed about decorator not arriving even at 3:10pm? Owner needs to know the difference between stressed and depressed. Ms. Inder I speak with proofs. Not made up stories. I respect you for running a business, but this is definitely not the way to run it. Backing employees is good, but backing false claims will result in losing your credibility. Apologies from my end for assuming the male crew member was her husband. I really don't care for wasting ~$1000 on you guys, but I don't want anyone else to lose money and be disappointed. The owners condescending language and baseless allegations should give everyone a clear understanding of what kind of people and business they are. read more

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DO NOT RENT from this company. They are absolutely unprofessional and deliver broken and damaged items. I contracted and paid for CLEAR chiavari chairs over 2 months ago for my event. The day before Sonia contacts me to say the clear chairs aren't available THE DAY BEFORE seriously???? I am left with no choice but to accept her gold chair substitute. I repeatedly request that she not deliver me damaged chairs and guess what I got some garbage delivered on the day of my event. Just look at the pictures and judge for yourself. In addition they charged me 150 for delivery and she refused to bring the chairs to my driveway. Why would you charge 150 for delivery if you aren't capable of making the delivery? Poor customer service, unprofessional and rude. This place needs to be shut down!!!! read more

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We needed last minute chairs to rent for a backyard party. They immediately replied to our request. It was a smooth transaction. Chairs were clean. They respond right away which I appreciate. I would definitely rent from them again. read more

Recreational Palace - Chairs - Party Equipment Rentals Near Me

Very quick response! I used their services to host a small event at home. They were able to drop and pick up chairs and table at our comfortable time. We had a special request to modify the chairs for indoor use and they were able to do it quickly! Also, a completely Woman Run Business! read more

Save your time, energy and money with this company because they're absolutely TRASH!!!!! They're everything you DON'T want in a company that you're paying your hard earned money on for what you expect to be beautiful decor. Here's what to actually expect when dealing with this FRAUD company. - Unprofessionalism - Dishonesty - Poor quality - Overpriced - Untrustworthy - Cheap materials - Undesirable work - Bare minimum effort - Disrespectful owner/workers - Unnecessary ADDED stress If I could give ZERO stars I would!!!! Spend your money elsewhere. Total SCAM!!!! STAY AWAY FROM THIS BUSINESS!!!!!!!! Sonia - Before you reply with the same bitter repulsive attitude and response you've fired back to all the other bad reviews, maybe you should use all that money you're scamming customers for to take a customer service course. Your unprofessionalism is beyond me and I'm surprised you're even in business still. Don't bother replying, I'll see you in small claims court. read more

Recreational Palace has very good service and prices! I'm a happy customer. I got married in July 2021 and I rented a table from them for my wedding reception event. They delivered on time and were very easy to communicate with. If you ever need any rentals they're the place to go. :) read more

I booked them to rent a few tables and chairs for my event. They had no problem delivering a day before and pick up day after. I appreciate the timely response and everything was communicated via Yelp messages. Everything went as planned and was smooth. Highly recommend! read more

Future reference to anyone that books with them .They DO NOT do refunds even if your event is cancelled. They have this "offer" another date to book rentals. Which is no help if your not going to have any future events completely stupid and useless. My event was suppose to be next month but has been cancelled because of the rise of the pandemic and risk for my elderly aunt. I put down half to save the date but because the event is cancelled they won't refund me. This was all within 4 days for an event a month away. Not only am I out of an event but out of my deposit. I DON'T recommend booking with them since they keep your money and tell you to use their service for another event that you won't ever have, especially during this pandemic anything can happen and if your event gets cancelled like mine your screwed out of your money. You would think they would be more understanding but instead very rude and snarky while messaging back and forth. Thanks for nothing and horrible customer care!!! look here Idecore what reasonable business has that as a alternative for service if no one is going to have an event. You sent the contract but I did not sign your papers so technically if I didn't sign and agree to the terms why does this apply again? You responded in a timely fashion but part of your customer service is dealing with a cancellation and an event change. Obviously the way you handled it wasn't very well with your smart remarks of doing a refund if "needed" before you tell people to deposit and have a non refundable contract tell them to fill it out and make the deposit. Not once did you mention that if I were to send the deposit before the contract there would be no refund. For a business owner you should have gone through with a contract and made sure everything you offer is excepted. You were fast to help but also fast to get my deposit to save the date. Because I didn't fill out your contract nor sign it to these terms you shouldn't expect me to abide by this non refund. Your customer care was good until you started getting smart with a paying customer which you should never do no matter what but obviously from previous reviews that delt with you guys I can see why. read more

Idecor events inc is such a great service. They get right back at you really fast, they text/call you to let you know when they going to drop off and pick up the equipments. Thank you again Jass, definitely will rent again in the future read more

Super helpful, chair was beautiful. They went above and beyond when we had to reschedule. Definitely recommend . The staff was very nice and helpful. Prompt response to all messages. read more

Great customer service, quick response. They had availability for cocktail tables that we needed for an event super last minute and dropped off and picked up the tables on time. The only thing that did bother us was the table cloths that were provided had holes in them but the good thing is we had decor to cover the holes. Would still recommend! read more

We rented tables and chairs. Good price. Great communication. Received notification about upcoming event delivery. Called before delivery. Delivered well in advance. Tables and chairs were in good condition. Will go to them for our future event rental needs. read more

Great company, customer service . Great communications. I highly recommend. Easy payment via Venmo, Zelle, PayPal.

Recent experience with this service provider was 5 stars. Transaction was easy and communication was great. Items were delivered and picked up on time. I would use them again and recommend to family and fiends. read more

Super friendly staff. Reliable. Rental equipments were clean and beautiful. Highly recommend using this company.

Really enjoyed my overall experience. They did a great job with the set up and takedown, they were extremely professional and courteous. I rented chairs, tables, linens, coffee maker, backdrop and balloon arch. The only downfall was the balloon arch they created was halfway deflated when it was set up. By the time the day was over, it was barely hanging in there. I know it was blown in advance, but I wish the timing would've been better accounted for. Even still I would use them again. read more

These guys were great! We had a event at Lake Elizabeth Park last Saturday for my son's graduation party. I placed a last minute order for foldable tables and chairs. They were very responsive and did what they needed to do. The chairs were delivered and picked up accordingly. Definitely recommend! read more

They were generally super easy to work with. We used their services repeatedly to host events and I appreciated their flexibility in pickup/dropoff timing. read more

Thanks to Sonia and team for doing the decor for our wedding. The decoration and all the details were up to the mark. She always made it a point to note down our requirements and achieve them as specified. I must say the decor looked so beautiful and exactly matched our ideas. The color theme, drapes, flowers and mantap - were ensured to be the way we mentioned. Especially the communications part - Sonia was so quick and helped us so well throughout the process. She catered to all our requests even in the last minute and got things done on time. It was a pleasure working with this team. Thanks again. read more

Beautiful decor. Excellent help. Beautiful backdrop. Highly recommend.excellent service. Never a better communication than this company. Use thwm read more

Recreational Palace, aka Idecorevent.com, was wonderful to work with. Extremely response from first request to pick up and very thorough on details. We rented 60 chairs and 11 tables and tablecloths for an outdoor banquet and their team came early and waited for us and came right on time for pick up at the end of the evening (we didn't have a place to store the items) which was very appreciated. They even agreed to do a facetime with me to I could see the chairs and tables and tablecloths ahead of time. Would definitely work with Inder and Jass and the team again. Thanks. read more