E-Bike Alley is the best!…read more It is always a pleasure, seeing Amy and her husband, whether they are in the store or leading group rides. We came to this location on this day because there was a scheduled group ride through the beautiful Williamsburg. Afterwards of course we made a purchase at the store. My husband and I finally decided to purchase our own SENA Bluetooth helmets. We were able to test them out for the ride and then came back to purchase them. I cannot wait for the next ride is always a good time with this group.

1st time on E-bike my wife and I had a great time touring Williamsburg. Thomas gave us…read moreinstructions and a great map of the local bike routes. We would recommend to anyone

Great bike shop- friendly staff, solid service and excellent range of bikes and accessories…read more Recently had a wheel repaired here and it was a pleasant experience.

Sean took special care to fix my grand daughter's tricycle. We will give to her at Christmas and…read moreshe will be thrilled.Sean made it safe to use. Thanks Sean!

Amazing service! Good quality and beautful bike. I love my bike! Thank you for the kind workers and…read moreall the help.

This store is a treasure! They had my dream bike in stock and allowed me to test ride it before…read moretaking it home. The entire staff was friendly and helpful. Even with allll the accessories I had to have, I believe the pricing was very fair and the service was outstanding. I believe this is a rare place in Richmond that makes customers feel like they're a member of a community rather than just another retail number.

We got the bicycle tune up for the season. The bicycle was smooth and seems great. We had to…read morereplace the chain. The tire and brake pad had no issue as per the recommendation. The working hours for the location is not straight, it was complicated. The lady on the phone seemed unprofessional when I called in to check hours to pickup the bicycle. The person in the store was super helpful and respectful.

Bought a new Yeti SB-115 from them, Andrew and Jason were great. I have done business in 2 of the 3…read morestores in Richmond area and staff is friendly and helpful. Definitely stop by and check out the bikes/parts. I am a Yeti and Specialized rider soooo, well it is my place.

I've been a patron of bicycle shops forever. So when I say that our experiences at Freewheel have…read morethe best, I've got a lot to compare it to. Freewheel's owner is personable, knowledgeable, fair, skilled and a pleasure to do business with. He tuned up my bike perfectly and helped my husband choose a step through bike when a knee replacement forced him to adapt. He was wary of the whole Idea of a step through bike. However, rather than just sell us the most expensive bike, the owner educated him on step-throughs, reviewing all the pros and cons of various options. He ended up being really happy with his choice. You're not going to do better than to bring your business to Freewheel!

They do great work. They do bike repairs pretty quickly and pricing is reasonable. The best in…read moretown. Highly recommend Phil

Look no further for all your bike repair/modification needs! I never leave this gem of an…read moreestablishment with anything less than satisfaction and a smile. From getting a basket added to a bike to a full tune-up leaving a beat-up garage sale find looking brand new, Andrew and his staff really know what they're doing. And if you have the pleasure of meeting Andrew yourself, he is just incredible! So kind and patient, even gave me a whole tutorial outside on how to change gears appropriately, and how to disassemble and reassemble my bike for traveling and storage purposes.

They have posted hours on the door, their business card and on there website but apparently like so…read moremany other places it's not necessarily open based that? Apparently it's whenever they feel like opening and running the business. My 12year old just wanted to pick up his bike on Saturday and ride it, now he and I are very disappointed with this shop.

My son was moving to Richmond to work and needed a bike for commuting…read more Living in another state can be a challenge buying remotely. I spoke to (I think) William on the phone. We discussed my son's needs and he recommended a great bike for him. The process was smooth and the service was terrific. Thank you for a great bike buying experience!

Very poor customer service. Visited shop 2 weeks ago and…read moreinquired about special ordering a bike. Owner has not followed through on anything.

Visited this shop once again while on vacation. Every visit to this shop has been an A 1…read moreexperience. Needed new cleats and pedals after a near disaster on the bike trail when I could not get my foot out of the pedal. Connor was absolutely amazing. Knowledgeable, patient, and willing to go the extra mile till I was comfortable with the set up he provided. Just did a test run and the new equipment works perfectly. Thanks, Connor, for getting this senior citizen comfortable on her bike again.

When you are in need of service, this is the place to go. The knowledgeable staff is more than…read morewilling to help. Yesterday's 33 miler left me with a popped spoke. I have to lead a ride in the morning with WAB. No one but Trek could get me back on the Trail as quickly as they did. Thank you again for the prompt attention and repair.

Highly recommend! Outstanding iced coffee and healthy and delicious food. Very pleasant…read moresurroundings and a super vibe.

First time here and enjoyed a cold brew coffee! I got it with caramel but there are multiple…read moreflavors of syrup and even sugar free options! The barista was kind enough to add whipped cream to mine. The place has seating inside but lots more outside, as well as a stage area and even a mulch area for people to bring chairs if you wanted! Would go back to try more drinks and even some of the food!

I highly recommend Village Bike for their services. My…read moreinitially impression of the bike shop was how well maintain and organized it looked. I was greeted immediately at the door and I wish I could remember their names, but everyone I interacted with was polite and professional. I didn't know how bad my bike was until I started training again. They did the $85 tuneup, and now all the gears shift so smooth. There was a slight wobble in the rear wheel, which I got use to, but they trued the wheel and now it's studier and straight. I'm very happy with the service and I'll be bringing my older Trex 820 and have it tuned before the spring riding season.

I've been going to Village Bicycles regularly now for about 2 years and I'm constantly impressed…read morewith the knowledge, advice, and experience of everyone there. Walt is always putting the customer before anything else which is so rare these days when everyone is trying to make a buck or two. I purchased one bike there and had a great experience overall without any upsells or haggling. Everyone is super chill and relaxed so there doesn't seem to be pressure to buy anything. I recently scheduled a bike fit after buying a used gravel bike and the professionalism and precision were over the top. It was pretty amazing to me how detailed Mike was and how he helped me compensate the bike fit for my riding style. I highly recommend Village Bicycles for sales and service!