Drove to their shop twice, because their website said they were open. They were closed both times…read more Went to Carytown Bike Shop and bought two bikes, and got my chain fixed on my bike. Don

I went in to see about buying new rims for Rockhopper because I hate Presta valves. The salesman…read moresaid it made more sense to modify the rim, it's cost prohibitive to buy new rims for that purpose. He told me they do that there. I brought the bike back, it was a different guy, he said he would look into it. I said only change the presta tubes if the mod can't be done . I came back and there were presta tubes on it. I asked why they didn't do the conversion, the same guy told me "I told you we don't do that service." I said no, you did not. You said you had to ask about it. It was clear he did not. He dismissed that. I would have taken it somewhere else. Their loss though, I was thinking of selling the Rockhopper and getting a comfort bike, which will not be at Agee's now. I don't like being lied about to.

Rented bikes from here. Great customer service, parking available, great bike rentalsread more

My wife and I were 2 rides away from finishing our bike ride across America, but both bikes were…read moremaking clicking sounds and clearly not performing correctly. We found Riverside Cycling on Google, and were able to bring our bikes in. Max diagnosed our issues (rear cassettes and worn out chains) and repaired them both quickly and perfectly. We were able to finish our trip 2 days later right in schedule thanks to Max. Super nice guy, cool shop, and I highly recommend his shop!

Worst. Customer. Service. Ever. I called Carytown Bicycle, looking for a specific bike the…read moreSpecialized website said they had in stock. I spoke to someone who verified the bike and the price. I told him I was traveling an hour to test drive it and he said come on in. When I got there the bike wasn't there. The person there, Max, told me it was the manager I had spoken to. He couldn't find him. He also didn't appear to try too hard. Max made it clear that he wasn't the source of the problem. He also made it clear he was not going to be the source of a solution. Max's only concern was that the issue didn't affect him. When I made my displeasure known, Max told me to leave. The only help he was willing to provide was to help me out the door. Worst. Customer. Service. Ever. Carytown Bicycle fails to realize three important elements of business: 1. Business goes where it is welcomed. 2. People spend money where they feel appreciated. 3. In business, everyday is election day and people vote with their wallets. I would not spend a nickel of my hard-earned money in this arctic blast of incompetence and unconcerned indifference. Nor should you. I would not return there if they offered to give me the bike. Worst. Customer. Service. Ever.

I ordered a bike from a company in CA that had to be shipped to CBC for assembly and pickup. Once…read morethe bike arrived, I got two calls and a text to let me know the bike was ready for pickup, which was about 5 days after it arrived (as informed it would be since it had to be assembled). When I went to pick it up, the guys who greeted me were friendly, expedient and thorough. One of them knew my name when all I said was that I was picking up my bike. He also helped me load the bike in my SUV in the rain and was just super pleasant to deal with.

Great bike shop and market. Interesting mix of local goods, wine, snacks, and bikes. The staff are…read moregreat and they are one of the shops in town open till 7pm

I love this bike shop/market. It's very close to home and has all the goodies I want…read more ***LOCATION*** Right on Forest Hill ave and Westover Hills blvd. There are parking spots out front, a bus stop, and you can bring your bike inside to shop. ***EXPERIENCE*** I don't come here often, but when I do I usually come for local brews, nightingale ice cream sandwiches, or a bike tune up. I love the little local markets we have all around RVA, and the fact that this one doubles as a bike shop is so cool to me. Their bike shop people are down to earth and really help you with any bike needs/concerns you may have. I'd recommend getting your bike fixed here if you're looking for a place. ***PRICE*** Market goods are a bit on the pricier side (think Whole Foods), but they have local and organic products. And it's always great to support a local shop. I haven't gotten a bike tune up from them in a while, but I remember it feeling like a reasonable price. My partner recently had a chain link replaced and brake tune-up and that came out to $30. ***CONCLUSION*** I love Outpost. It's cute, trendy, and local. It does a beautiful job at combining all things Richmond and bikes under one roof.

My son was moving to Richmond to work and needed a bike for commuting…read more Living in another state can be a challenge buying remotely. I spoke to (I think) William on the phone. We discussed my son's needs and he recommended a great bike for him. The process was smooth and the service was terrific. Thank you for a great bike buying experience!

Very poor customer service. Visited shop 2 weeks ago and…read moreinquired about special ordering a bike. Owner has not followed through on anything.

What to do when the derailleur hangs while you're on a Sunday ride at the Capital Trail?…read more Call these guys, cause they are open on Sunday. I had to get an Uber ride into Carytown from 8 miles out on the trail but Joel assured me they could take it in on Sunday. He said 'we are a full service' bike repair shop and we're open today so bring it in and we'll take a look at it. Upon arrival, I got a professional greeting and Joel gave me a realistic estimate of the cost and the time line for repairs. You got to like that level of service. Like most other shops in Carytown, you will be challenged to find parking. They have no dedicated lot so you'll walk 2 to 3 blocks to find street parking.

I've only been here twice, never again. The owner himself was very rude both times and talked down…read moreto me about my knowledge of bikes the first time and then ended up being wrong and charged me 60 bucks to install new pads (I didn't need pads and it didn't fix the problem). 2nd time he kicked me and my friend out of the shop because we were checking a price on something from the shop my friend works for. Nothing wrong with comparing prices and my friend was gonna buy from recycles even if it was slightly more expensive but just wanted to make sure the difference wasn't crazy. So much for trying to go to the local guy instead of buying from my friends out of town shop. Never making that mistake again.