What isn't to like about this place? Live table games, fantastic service and it's cheap. They also…read morehave a sports book upstairs and they'll put on any game you like (we are hockey guys so playoff hockey is a must) we have done quite well on blackjack and the minimum bet is 50 pesos. Win win. All around great establishment.

Small overall...winnning seems non existent (lol..but, what else is new)...better than the casino…read moreup the strip called "Red" (I think)....no free drinks which is lame....they do have POKER "upstairs" most nights so ask about it or find the stairs near the bathrooms...the auto shufflers seemed to "malfunction" much more often than anybody would like to see----overall, you're in Mexico and it just seems a tad shady----but...is what it is! LOL

Pretty decent for an all inclusive resort. A wide variety of food options, especially for dinner…read more Pool area can get pretty crowded so you'll have to hunt for chairs. Has a wide variety of activities. Booked car service to and from airport through hotel, no complaints there. Went to a Tabata workout class at the gym. Arturo the instructor was amazing and considerate of the attendee's fitness level. Great instruction and variety of exercises.

When we arrived, we had a very difficult time getting the key to our room because we were told that…read morewe needed to provide a birth certificate for our 10-year-old daughter, even though she has a valid and active passport. It took nearly three hours to resolve the issue, which was especially frustrating after a very long flight. If this is a resort requirement, it should have been clearly communicated to guests prior to arrival so they can come prepared and avoid unnecessary delays. Other than that, the property was clean, the staff was helpful and friendly, and there were plenty of activities and entertainment options available. The biggest downside was how difficult it was to get reservations at the restaurants within the resort. Getting a dinner reservation each day was a struggle. The bar food, such as pizza and burgers, was not very good. However, if you are able to get a reservation at one of the resort restaurants, the food is really good. Overall, we enjoyed our stay, but the check-in experience and difficulty getting restaurant reservations were significant drawbacks.

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

Guys please save your money and book your stay somewhere else . Worse resort I been to in my life…read morehorrible food horrible service . From the beginning we got here room was dirty we had to complain and get them to clean . The people who say this is a good resort clearly have not been to a good resort . At least go to one of the riu resorts. Secrets is not it. Food is horrible . Burned steaks . We had to leave the resort go to a restaurant to eat something good. Also on the beaches you get harassed every second to buy an excursion . Worse resort I been to in my life. Also my wife was pregnant we waited 25 mins to be seated and then the guy manager "Luis" in the steakhouse says I can't go in because I'm not wearing long pants. Great I understand and respect policy but why did you not tell me 25 mins ago when I came and checked in made my pregnant wife wait all that time to be denied. I will never return to this resort I will make sure none of my friends or anyone I know stay here take your money elsewhere . Also whatever you do if you do end up in this forsaken resort DO Not upgrade to preferred club the Infiniti pool is stupiddd and the alcohol is same as the other bars they just try to sell you on expensive alcochol by the bottle. They be like 4500 ... but in pesos .. in dollar 280 or something ... ripofff Anyone putting positive review for this resort clearly has not been to a decent resort and they do not know any better!

I rarely leave negative reviews, but I feel like I need to warn others. I'm giving Grand Oasis…read moreCancún two stars, and those stars are solely because of Lorenzo and Carina. They were kind, attentive, and genuinely made our stay more enjoyable. Without them, this would have been a one-star review. The resort lures you in with the promise of an all-inclusive vacation, but the reality was incredibly disappointing. The food was some of the most unappetizing I've ever seen at a resort. Very little looked fresh or appetizing, and dining quickly became something we dreaded rather than enjoyed. The property itself is very dated. The rooms, common areas, and grounds all show significant wear, and many areas felt dirty or in need of repair. We even had cockroaches in our room. Air conditioning was either weak or nonexistent in many parts of the resort, making it uncomfortable to escape the heat. One thing they don't make clear when booking is that there are different resort access levels based on your wristband color. We had blue bracelets, while guests with black bracelets had access to noticeably nicer amenities and areas. It leaves standard guests feeling like second-class visitors. Cleanliness was another major issue. Guests frequently left trash around the property, and we were disturbed to learn on our last day that reusable cups were being rinsed in a brown sanitizing solution before being handed back out. If you stay here, bring your own insulated cup. My husband and I both came home sick with bad colds, and while I can't say what caused it, seeing the cup sanitation process certainly didn't inspire confidence. Another disappointment was the atmosphere. All of the pool bars closed by 6:00 p.m., and by around 11:00 p.m. the resort felt completely dead. Aside from the spring break crowd, there wasn't much energy or entertainment. Overall, this resort feels like it's surviving on its spring break reputation rather than investing in the guest experience. Between the poor food, outdated facilities, cleanliness concerns, uncomfortable rooms, and confusing tiered access system, I would never recommend Grand Oasis Cancún. Save your money and book elsewhere

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.

This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the…read morebus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun!

My family and I went on vacation here. There's two buildings on property. There's the tall building…read more(we stayed here years ago) and a small building. We stayed in the small building this time. There's also two ocean sides: rocky (near beach volleyball is played and good for collecting shells) and non-rocky side (water is clear and great for body surfing). There is a spa and gym on-site. Multiple pools and bars. Pros: Gorgeous ocean views. Great hotel layout with lots of palm trees. Very clean. Rooms were spacious. Bed was comfy. The mini fridge was packed with water bottles, pop, and beer. I had a balcony that overlooked the pool and ocean, which I loved. Staff are very nice. Band/singer that plays before the show were great. Food was good. Good selection of food options. Good selection of restaurant options. Each restaurant posts a menu (in multiple languages) for the day's meals. Buffet over looks ocean. Neutral/meh: this hotel loves their parties. Every day there's a different theme. Busses take people to the RIU Caribe. There is a discotech that opens after the evening's show. Restaurants work on a beeper system since they do not take reservations. Alcoholic drinks can be strong. Evening shows were OK some nights. Cons: when we checked in, my room was not ready. They told me that they woukd email me when it was ready (did not receive). Did eventually get my room. While they had activities (listed on app), not all of them were played/hard to find. If it's super windy out, the elevators don't go pass floor 2 in the small building. You have to use the stairs. We came on a windy day and one of the workers allowed us to use the service elevator because we didn't want to lug our luggage up to the 3rd floor. Can hear your neighbors upstairs and can hear people out in the hall. Overall, we had a great time!

We love Dreams Sands. We have been going to this resort since 2016. Only missed 2020...we all…read moreknow that heck of a year. The people are so warm and welcome you every time you see them. 'Welcome home' is the saying they use. It definitely feels like home when you are there. We are hoping to go again, but they have changed the booking process. Not very user friendly and can't include flights with booking.

I had a great time at Dreams Sands Cancun Resort, the food was very good and the service was…read moreamazing. The beach was nice and the pools were clean. They had shows / music at night. The restaurants don't require reservations (aside from the hibachi) which was nice. The resort shows its age a little bit, the rooms could maybe use a refresher; however the AC worked well and the bed was comfortable so it was fine for us. Overall I really liked the resort and I would definitely come back again in the future!

Starting with the staff...they were amazing. I made a major error when booking my room and Guest…read moreManager, Josette, took the time to help me fix the problem with my booking site and communicate the correct information both ways. All front desk staff, entertainment staff, wait staff all appeared friendly and happy and made sure we were pleased with the stay. The resort itself is smaller and a bit older. There are 3 infinity pools, one of them is used for water sports (aerobics and volleyball) during the day and there is a DJ until mid-afternoon. Mostly neutral music but if you try taking a 2:00pm nap and your room faces the pool, forget about it! Just go down and join the party. There is a guy who does all of the sports activities by the pool and he goes person to person asking if you want to join in. In broken English he asked us "family volleyball? Yes?" I just had a laugh, we do not look like volleyball people at all but he was cool and funny. He also did the water aerobics later in the day. Pools were all cleaned and maintained daily. The blue tiles on the pools are fading out a bit from the constant sun and the pool decking is getting a bit worn. Nothing major and it's not the most expensive place in town, so it's tolerable. Our room was a balcony room. It was adequate in size with a King bed, sofa, and 2 chairs and a table. Bathroom had a separate water closet, separate tub, and shower. It was tile throughout the entire room. Going back to things being worn around the property, the sliding doors were well used and my wife really struggled opening and closing them. They prominently advertise the "Royal Elite Vacation Club" and these members get some additional benefits. I was very surprised that we were not tricked into listening to a pitch to buy a timeshare. No high pressure sales anywhere in the building. This is a small resort so entertainment was so-so, but it did exist. Our first night they had an Elvis impersonator that was really decent. Some of the other stuff was main stage Karaoke, trivia, and there was an Exotico Party we missed on the last night. You really need to find your own fun on these kinds of trips. We came for the weekend to get away and relax and found it here. The beach was especially well maintained. It is surrounded by more expensive resorts and they all keep up the beachfront. Kelp is cleaned up what appears to be daily or every other day. One cool thing we were able to see on our second and final night on a 9pm walk down the beach were sea turtles coming ashore to lay eggs. I am a science teacher with a biology degree so this was probably the most exciting experience of the trip. We saw roughly 5 sea turtles--they are huge and weigh around 250 lbs. One part of the beach that may not be as inviting is that there are cabanas but only available for their Royal Elite Club. I did not see any options to get a beach umbrella but we made due with it. Here is why I did not give the resort 5 stars. It all came down to the food. As fun and exciting of a time we had, the food was the downer. I understand we're in a different country and different things taste different ways, but this seemed more about ingredients than prep. Food was often served cold. Ingredients tasted cheap. I teach in a jail and it's not a stretch to say the quality of our kitchen isn't far off from their food. You would think in Mexico the fruits would be amazing, but they were terrible--even some of the native stuff. The menu's had very limited selection (it looked like Royal Elites got some additional choices). Expect one pork entree, one beef entree, and one chicken entree at any of the 5 restaurants. All 5 were open and available every day we were there. We did go to Seasons, which was their top tier restaurant. The food and presentation was good, but they did charge for wine. This was the only uncharge anywhere in the resort. We did get a free bottle of wine in our room on arrival. We maybe had one drink a day, so not a big deal to us. Zonga was buffet, it's kind of Golden Coral style. Lots of stuff, but not much appetizing. Zonga is open for breakfast, lunch, and dinner. There is an Italian restaurant. We went there our first night around closing and both ordered ravioli. It seemed undercooked and maybe they wanted to get out because we were there 10 minutes to close. St. Trop was the beachside/poolside restaurant and bar. Breakfast there was less than impressive. We had lunch there and the fajitas and calamari were fast food quality at best. However, they made the best margaritas/mixed drink we had the entire trip. Going on to drinks. My wife ordered cocktails and said they tasted weak and watered down. She ordered a Pina Colada from Bar One (upscale lobby lounge) and said it tasted like soap and couldn't drink it. Dos Equis was the only thing they had on tap at the bars. It didn't appear there was another option for beer.

I recently stayed at Sandos Cancun, and overall, I'd rate the experience a 3 out of 5…read more This is a smaller resort compared to many all-inclusive properties in Cancun, which isn't necessarily a bad thing. If you're not looking to do a ton of walking and prefer a more intimate, relaxed atmosphere, this resort fits that vibe well. The food was okay overall. The standout was definitely the Japanese restaurant with hibachi, which was one of the best dining experiences during the stay. The buffets were hit or miss, depending on timing and selection. However, there's a restaurant to the right of the pool, outside, that was consistently decent we enjoyed it enough to go back more than once. Customer service was a bright spot. Lorenzo at the Italian restaurant was extremely friendly and provided excellent service. Francy at Bar One deserves special recognition hands down one of the best bartenders I've come across in a long time. That said, the entertainment was underwhelming. Both the shows and the spaces where entertainment was hosted felt subpar, and I was honestly expecting more. Unfortunately, the main reason I could not rate this resort higher was due to a bed bug issue. I returned home and noticed inflamed bites on my arms, which appeared the very next day. That experience alone prevented me from giving this resort a 4 or 5, regardless of the positives. On a positive note, the guests were very friendly, just as welcoming as the hotel staff, and that truly helped make parts of the trip enjoyable. Final thoughts: Sandos Cancun may work well for travelers seeking a quieter, smaller resort with friendly service but due to cleanliness concerns, I'd recommend proceeding with caution.