Fantastic experience with this company! Before Trinity Kitchen & Bath, I never had any experience…read morewith a countertop install, so I was not sure what to expect. From the first call with Jesus to the install I am very impressed. I told them I am on a tight deadline and they delivered (only a few days!) Later I found out that he have to pick up the quartz himself in Phoenix in order to hit the deadline. Great friendly guys, with great skills and attention to detail! Love love my new quartz countertop!

From the owner: Bathroom remodels Kitchen remodels…read moreCustom countertops and fixtures

Gallery Kitchen and Bath updated our kitchen which is open to the great room. The work was done…read morepre-pandemic and everything went perfectly. The backsplash was challenging as I used large 12x24 ceramic floor tiles with inlays of glass/metal/ceramic small rectangular tiles behind the stove and interspersed elsewhere. Their tile person was fanatic about making these inlays set at the same depth as the floor tile, and even cut and rearranged the sheets of small tiles behind the stove for a more random look. The cabinetry is perfect. The glass special cut bar that sits over the quartz countertop came out perfect too. We could not be happier with the results. They also fixed our remodeled shower floor (it leaked) when they hadn't even installed it. There was a change of ownership right in the middle of this project and the people who did our bath remodel dropped the ball. Gallery Kitchen and Bath (thank you!!) took the shower floor down to the base; repaired that so the water would drain properly, put in the correct drain, and now the shower is functioning as it should with no leaking. Yes, I knew what I wanted for each project and did not depend on them too much for design, but for construction and pulling everything together. We would use this company again any time. Highly recommend.

On 31 May 2022 I signed a contract with Gallery Kitchen & Bath, hiring them to remodel my kitchen…read more On that date I gave them a fat check to cover the cost of materials plus part of the labor costs. The job was finally completed on 23 August 2023. That is 1 year, 2 months, 3 weeks, and 2 days (450 days) to complete the job! I was told up front that it would take 12 to 16 weeks to build and ship the new cabinets. Other materials, I was told, are readily available locally. The 12 to 16 week window passed with not a word from Gallery Kitchen & Bath. Several more weeks passed with no communication. Eventually I received a message from Cody in the office giving me excuses but no further information. She said that as soon as she has more information, she will let me know. That statement turned out to be a lie! Several more weeks passed during which my new cabinets were shipped to Gallery Kitchen & Bath and stored in their storage room. Cody did not contact me to tell me of the arrival of the cabinets as she had promised. I continued to impatiently wait for information which never came. Phone messages went unanswered, e-mails went unanswered. I drove to their storefront during normal business hours to find the door locked and nobody inside. I thought they might have run off with my check. I filed a claim with the Registrar of Contractors. Filing a formal claim finally got the attention of Nicholas, the owner of Gallery Kitchen & Bath. We had a meeting with an agent from ROC, Nicholas, and me. At that meeting Nicholas gave lots of excuses and apologies and promised me that he would start work on my project as soon as he finishes up other projects. In the presence of our ROC agent, Nicholas looked me in the eye and told me that he plans to start working on my project around the first week of March, 2023. Once he starts working on my project, that will be the only project he is working on until completion. There will be no interruptions in the workflow for my project. That statement also turned out to be a lie! Five months, 1 week, 6 days (166 days) later the job was finally complete. Obviously, there were a few interruptions! One day after completion I received a message from Cody. She was in a hurry to get the final payment that I owed. Gallery Kitchen & Bath was in no hurry to work on my project, but they were certainly quick to demand my final payment. In fairness I must say that the work that was performed in my home was very good. The workers were conscientious, knowledgeable, helpful, and detail oriented. I have no complaints at this time with the quality of work. Because of the lies, horrible scheduling, and absence of communication, I would never recommend Gallery Kitchen & Bath for any job.

Look elsewhere if you're considering this company for cabinets. If you want a completed kitchen…read moreproject in less than 8 months, this isn't the place for you. If you're expecting dedicated staff who pay attention to detail, you won't find it here. If you're looking for a company that prioritizes your best interests, I'd advise moving on. The idea that a small kitchen should be measured properly and completed within a reasonable timeframe is simply not part of their approach. If you want your kitchen to be the heart of your home without exceeding timelines and budgets, avoid this business. The prices are some of the most inflated prices in the local area - You can find better prices, business ethics, and much more competent employees with other companies in Tucson. Over the course of 8 months, there were constant staff changes--people were fired, reassigned, many people quit and the new hire PM was completely unprepared and had zero clue what she was talking about. So my designer got fired, I went through 2 different construction managers, four installers and the incompetent PM. While the owner himself handled a portion of the cabinet installation and was detailed in his work, that's where the positives ended. To make matters worse, I was required to pay 90% of the cabinet price three months before they even began making the necessary repairs and replacements. After the holidays I was contacted to pay the remaining 10% because they are in need of money for the business and I told them that I wasn't going to pay until the job was 100% complete. Also on the website it states "in business for 22 years." This is very misleading because the owner has only had the company for 3 years with only the name of the company being around for 22 years. Who does business like that? This company--Southwest Kitchen & Bath-- Is going to go out of business soon, and this business is one to avoid!!

We bought a house with a kitchen clearly done in two stages, one side of the kitchen was dates, but…read moregood quality cabinets. The other side was incredibly cheap. The bottom of the drawer was bowing when I put silverware in the drawer, and had features, such as a large wine rack that we didn't need. We were looking for someplace that could reface part of the kitchen, and completely demo and rework the other side. We had a wonderful experience with Southwest Kitchen & Bath. Our sales person Lisa was wonderful to work with, triple confirming all the measurements so everything came in right the first time. Since everything had to be made custom, the total project was about 12 weeks, but the stages were clearly communicated up front, and we didn't have to clear out of the kitchen until after the new cabinets arrived, so the down time really wasn't too bad. We requested a few changes mid project, such as under cabinet lighting. Lisa and our project coordinator Katy were very helpful with suggesting what they could offer, but also options we could do ourselves if we wanted to go that route. We felt supported, not pressured, into changes that in the end we really love. Attaching a few in-progess photos, I'll try to update with some finished project photos later.

This is the worst return process I have ever experienced. I purchased four barstools online and I…read moreput one of them together so we could see how it looks in our home. My wife did not like it. When I called to make the return, I was told I had three options. One option was to pay for the four separate shipping labels I needed to get at a cost of $248.14. despite the total of all four barstools was $623. The second option was that I can make one return per month as a member and since I wasn't a member, I could only do that if I became a member. The person on the phone said it's free to make the return but I had to pay $19.95 Plus tax to become a member in order to make that "free shipment". And I could only get store credit . The third option was that I could go to any carrier I wanted and pay for them to ship it back. None of these options allowed me to take it to any store as I was told there are no longer any stores. That was false. I also had to disassemble the one barstool that I had assembled, and I needed to make sure they were all wrapped up and placed back in the box in the manner in which I received it! That alone is a very special talent. Given that this is Presidents' Day weekend, and I wanted to take advantage of the sales that we're going on, they could not expedite anything such that if I wanted to use the store credit to now purchase a different set of barstools, the timing of their process would not make that happen. And we noted that the same barstools we looked at went up $50 per barstool from the pricing. It was the other day. The return process was that once they received the boxes in hand, they would take up to five days to review and determine if everything was satisfactory and then if it was satisfactory, it would be another 24 to 48 hours to actually get any credit. Basically we would miss the window of the sale. On the phone I was told that if they could see that the item was scanned, they would give me the credit early so that I could use the Sale pricing but then in my follow up on the email after having shipped the items back that was reversed. This is absolutely the worst return experience I have ever experienced in all my years of purchases in store and online. ! If there was a way to give zero stars I would. These people are absolute crooks !

Just stopped by to look for a Rowenta iron. They had 3…read morestyles, the one I wanted was there but it was on the shelf as new, but a return. No back stock. Keep looking.

I bought 2,000 Sq. Ft. of laminated flooring. They show you only the front of the slabs and it was…read moresold as a waterproof material. When we pick it up we're surprised that the backing was cardboard, so no waterproof at all. They said it was especial order (since they don't have a warehouse, everything is special order: No returns). We decided to use it all over the house except in the kitchen and bathrooms to protect our warranty; so, our leftovers were higher than expected. When we tried to return the close boxes, they said again: no restock materials on special orders. I tried to explain the origin of the problem and Celia, the saleswoman just said: NO RETURNS ON SPECIAL ORDERS. And hung on me. My advise is to search for other source for materials supply.

Customer service abounds here (they haven't forgotten what that is!) Very helpful and kind folks…read morewho seem to really know their inventory.

Very happy with every stage of the process. Up front easy to understand pricing. Very professional…read moreand helpful staff. I highly recommend this company.

Granite Kitchen & Bath is the bomb!!!! Mike is amazing, so…read morehelpful. Juan and Raphel, the demo & installers, were very respectful, kind and really worked their butts off. The plumber they use is such a professional and super nice. The office ladies are on the ball and get things scheduled very efficiently. Not to mention they are sweethearts. I HIGHLY RECOMMEND THEM!!! My kitchen counters and back splash are AMAZING

I couldn't be happier that I hired A-Select Tile and Bath for a home renovation. They completed a…read moreshower remodel, as well as a complete new flooring project in our home. The results were beyond our expectations. The quality of workmanship and attention to detail resulted in a fantastic outcome on both projects. Dan is a true professional-shows up when he says, gives a fair quote, and executes the project exactly as promised. Also, we were very grateful to have such talented (and professional) contractors working in our home. We have other projects on the agenda and would ONLY consider using A-Select for future work.

I had the best experience working with Dan at A-Select Tile! A reasonable price and exceptional…read moreservice, professionalism, communication and superior workmanship by Pancho ! New 8x48 porcelain plank tiles throughout the house, and new 12x24 porcelain tiles in the bathrooms...Excellent job, I am very grateful and pleased to have had such a skilled professional such as Pancho doing my tile work. My next project will also go to A-Select Tile, Dan and Pancho redoing my primary bath shower and tub area. Thank you to Dan, Pancho and his pro helpers.

Sandra, our designer, has been so professional and helpful. Her ideas and designs were beautiful…read moreand functional. She is very easy to work with and has been patient with all of my questions. It took us 6 weeks to finally sign the contract and put down the $6000 deposit for our mater bathroom. During that time she has reconfigured the designs and charges 5 different ways. I will check in again, when the work is complete! So far, we are impressed. We think this design studio is about 1/3 more then putting the project together ourselves but we look forward to amazing results.

I am highly disappointed in the lack of respect and communication that I received from the General…read moremanager, Matt. I am an older, single woman who wanted to get a couple of estimates for a modest remodel of the kitchen in my mother's home. Arizona Design was one of the companies that came out. Matt was very nice, informative, seemingly knowledgeable and promised an estimate soon. He understood I had a time frame for having the work done. After a couple of weeks, I left a voice message inquiring how the estimate was going; after three weeks I sent an e-mail and requested a reply....now it's a month and I have not heard a word. I find this totally unprofessional and irresponsible. Is it because it was a small job comparatively; is it because I am a woman and don't know very much about design or remodeling, is it because I told him I was on a budget???? I will never know. If he didn't want to or couldn't do this job, all he needed to do was say so. I would have moved on. In my older age, I want to speak up when there is an inequity, poor performance, lack of respect and people not doing their job. Would he like his wife or mother to get this type of treatment? My first impression of you was unfortunately wrong. I would be leery of Arizona Design. The ads are full of proud accomplishments, but they can't replace good communication, integrity, respect and civility. Yvonne