Plumber came and provided an estimate, replaced the cartridge. Water still warm to hot. He…read moretroubleshooted all the faucets and warm hot water is throughout the house. Will need to contact my HOA to get this corrected. I appreciate plumbers thoroughness and price was fair due to not being able to correct water temperature.

I contacted Jorge and hired him last month to replace a well pressure tank that had failed. I asked…read morehim if there were any parts that were needed to install it properly and he said that he would bring them. He showed up and did install the tank (had to go to a local hardware store since he didn't have 1" PVC pipe, which was suspicious since it's standard for pressure tanks that hold 52 gallons) but did not install the necessary Tee junction that allows the tank to maintain a safe pressure from the holding tank and regulate the PSI of the water entering the house. So I have had to buy those parts (they are expensive!) and hire a different plumber to install it properly since it was done unsafely and would also cancel the warranty for my new tank. Recently the work he did 2 wk ago failed and he never provided me with a work order or receipt so that I could get my money refunded via the Yelp Guarantee. He actually put me and our property in danger so I will report him to the contractor's license board, my husband is a contractor and I am aware of how to proceed. While Jorge's price was reasonable, his work was faulty in fact I don't think he even knows how to do this work, there are youtube videos that show how to do it correctly and the local guys at the hardware store were better informed than Jorge who is the owner of the business. His work FLOODED OUR GARAGE and WAS NOT UP TO CODE, he is doing work illegally by California contractor standards. When I told him I wanted a refund and have filed a complaint against him with the state (our only protection against scam contractors), he threated me with "an attorney" which actually HELPS my case against him with the CSLB and how we decide to proceed legally. I am a Veteran which is why I selected this business (he trades on being military owned) but I now greatly regret hiring him, I not only lost my money, he put us in danger and I cannot retrieve my money via Yelp since he didn't give me any paperwork or receipt to proove he'd done the work. Another reviewer mentioned that he didn't not provide a receipt for that job either. He claims he will email it to you but he ghosts you when you try to contact him, he's unavailable and doesn't answer or return calls. I will NEVER hire another contractor via Yelp again, they seem to be scam artists. IF you decide to hire this guy, INSIST on getting a bid & receipt for all work or you have no YELP GUARANTEE, he knows hos to get out of your protection with a friendly handshake. KEEP copies of all communication and be prepared to report him to the Ca CSLB when his work fails, then take legal action to retrieve your money. Ask yourself if it's worth this hassle.

Rico was friendly, professional and efficient. Highly recommend him. Cleaned out a shower drain in…read morea house we rented.

I thought they did a good job replacing my pex line with copper. Would recommend this company for…read morethe service and the price is reasonable.

I needed to replace a vanity sink and faucet. I initiated the project on Yelp who then sent it out…read moreto various plumbers. Best in the West was the first to respond and was very attentive to what I was looking to do. Within a day of me sending out the project I had coordinated with them regarding materials and pricing and they came out the next day to complete the project. Both plumbers that came out were very professional and the work went very well and came right within the estimate. I always respect a company that is responsive and does what they say they're going to do and when they say they're going to do it. I was very pleased with the final project and the service I received.

Showed up on time with good communication. Worked out the stoppage in our landscape drains, got it…read morehydrojetted and cleaned out so it should be good to go for this year's El Nino

Jerry is prompt, professional, and truly an expert in clearing drains. Our shower was backing up…read moreand we had a different plumber come first that told us he could not open it up with his snake and that we probably have a broken pipe which he said we would need to open up a wall and pull up our flooring to get to. Thank God we started exploring other plumbers for a second opinion and came across Jerry's company. He was confident that he could open it up and that we do not have a broken pipe based on his experience. Sure enough he came the next morning and was able to clear the drain with ease! If you have a drain that needs clearing or any plumbing work to be done, go straight to the expert and call Jerry!

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

I had a Moen Smart Water Shutoff installed by Team Router, and I couldn't be happier with the…read moreexperience. Angel V. was my technician, and he was extremely kind, courteous, and professional. He did an excellent job with the installation and took the time to make sure everything was working properly. What I especially appreciated was that Angel helped me download the app and walked me through all of its features. He made the whole process incredibly easy and understandable. Great service from start to finish. I would definitely recommend Team Router, and especially Angel V., to anyone looking for professional and reliable service!

We needed our shower drain inspected and snaked. I called Saturday and was offered Sunday between…read more12-2pm. Alan showed up at 12:00 and was extremely friendly and knowledgeable. He took the time to inspect and explain what he was seeing, took care of our drain and was conversational and polite. He was also mindful of his cleanup! We'd have him back in a heartbeat for any plumbing needs.

Chuy's is my new go to plumbing contractor. The owner, Javier, was one of five contractors to…read morerespond to my Yelp project request to remove, dispose and then install two new customer supplied second story toilets. He was the only one to quote a simple and reasonable flat fee/toilet. Called their office on Monday afternoon to schedule and Javier and Christian showed up first thing Tuesday morning. The project was completed promptly and they also were able to run and clear a slow shower drain while on site. Both are highly skilled, efficient and courteous tradesmen.

Needed help with a toilet seal. They were responsive, arrived on time ( early actually) they worked…read morefast and took extra steps to keep everything clean.

I've used Genuine Plumbing mulitple times now with great satisfaction. Clinton is very…read moreprofessional, takes photos of clogged drains before and after, gives quotes up-front, very prompt and courteous. I highly recommend Genuine Plumbing

Needed multiple plumbing repairs and Genuine Plumbing & Rooter came through for me, and on a…read moreweekend no less. Found this business on yelp and setting up an appointment was a breeze. Was able to share my issues over the phone and before even seeing my appliances / the work to be done they came prepared with their own replacement parts and tools. The gentlemen that worked on my repairs were Clinton and Cayden. Two young professionals. I was impressed that they were right on time for the appointment. Very friendly, kind and professional. They handled everything with care and explained to me exactly what needed to be done. They were mindful and wore booties over their shoes in the house without me even making a comment. They were able to fix a leak in one of my showers and replace two corroded nozzles in my laundry area. Again I was impressed that 1. They assessed what needed to be fixed quickly, 2. Took care in explaining what needed to be done, 3. Had replacement pieces already on hand, and 4. Accomplished all of my repairs in about an hour. It's funny because another worker guy was actually at my house when they came and he even he was impressed with how timely this duo was. What really sealed the deal in me giving them five stars is they were a very understanding of our financial limitations to do all of the work that they suggested and without being pushy or sticking to their initial quote, they were able to be flexible and make some adjustments on how they handled the repairs to get the cost down. Yes that means they didn't do the repairs 100% as the felt I needed/recommended but they also worked with me to cut some repairs that were not an immediate need to keep the price point reasonable so that I could at least get some of the work done this day. A lot of places wouldn't give you any flexibility or would hound you to maintain their price point but these guys are very reasonable and I would 100% use them again in the future. If you are looking for a plumber in the 805 area this is a great family owned business and I couldn't recommend them enough.

Super nice and responsive. Was there the morning after my evening call. Total tooth fairy! ( found…read morea parent's um, tooth)

Robert is responsive, professional, and non-nonsense about the work to be done. He did a great job…read moreclearing some roots out of one of our lines and focused on getting it all the way clear, not trying g to sell us other services, like many of the corporate companies do. This is a great independently owned business that deserves to be supported.