Predatory bait-and-switch marketing funnel. Avoid this company. DO NOT FALL FOR THEIR $49 PROMOTIONAL TUNE-UP. Red Mountain Garage Doors uses low-cost social media advertising as a predatory lead-generation tactic just to get a foot in your door and hit you with a massive upsell. I booked their $49 tune-up special for my three-car garage (totaling $147). The technician arrived carrying absolutely nothing but a standard can of spray lubricant. He spent a combined total of 5 to 8 minutes for ALL THREE DOORS. He did nothing but spray the rollers and pulleys. When I explicitly asked him to complete a baseline physical inspection of the hardware, checking for loose bolts, nuts, and spring integrity, he flat-out refused, claiming everything was fine. Immediately following his refusal, he tried to pressure me into an estimated $1,600.00 overhaul to replace rollers, pulleys, and bearings that he hadn't even formally tested. To make matters worse, I paid via a mobile card reader, and they promised a receipt and service checklist would be emailed to me immediately. It has been over 48 hours. Despite multiple phone calls to their office and management, they have refused to provide an itemized invoice, a receipt, or a service record. Management dismissed my complaints by claiming a "tune-up" is just a visual look and a spray. However, their website URL structure deliberately uses the terms "tune-up" and "maintenance" interchangeably to deceive consumers into thinking they are paying for actual preventive mechanical service. This is an unprofessional, deceptive operation that refuses to provide basic financial receipts or real mechanical service. I have initiated a chargeback with my credit card company and filed complaints with the Alabama Attorney General's Consumer Protection Division, the BBB of Central Alabama, and the FTC. Avoid them at all costs. read more

Red Mountain Garage Doors - Garage Door Services Near Me - Tuscaloosa, Alabama

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Brandon Simmons replaced my garage door opener and he is the best. He is professional, knowledgeable, and efficient. He gets 5 stars for my review. A great guy all around! read more

Please be aware before you call Red Mountain Garage Doors LLC that they do not honor their expressed one-year warranty for materials and workmanship that is printed on your bill. On 6/7/2021, I thought their technician would replace the block of wood that had split and separated from my garage wall in order to fix my garage door issue. He instead just moved the unit lower on part of the old split wooden block and the bottom screw was reattached to my wall. This was a 10-minute fix; I was billed $100.00 and assumed he knew the correct solution to the issue. Obviously, he didn't because on 2/26/2022, I saw that the unit split my wall and pulled the old block of wood from the wall. I explained this when I called on 2/26/2022, and made the appointment. When the technician called about his 2/27/2022, arrival time, I repeated the problem. He had to call the office when I questioned the repair cost because of the one-year warranty. There were no materials on 6/7/2021, but the workmanship is still under warranty. I didn't feel that I should repay for the inferior workmanship of 6/7/2021, that didn't fix the problem. The problem was fixed correctly with a new block of wood on 2/27/2022, and I was billed $250.00. I wrote the company on 2/28/2022, expressing my concerns that I should not have been billed $250.00 and wanted reimbursement for the guaranteed warranty on the 6/7/2021, job. I never received a response from them and contacted the BBB on 3/18/2022, for help. Red Mountain Garage Doors LLC did not respond to the Better Business Bureau either. Perhaps they think that's the way a business should operate. I don't and your need to be aware of their sloppy workmanship and refusal to honor their warranty. OM - Tuscaloosa, AL read more