We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

Extremely professional sales and installation crews. The entire process was a breeze. Will be…read morerecommending to others for precision and timely execution

From the owner: Flooring & Tile World is a retail flooring showroom with lots of "in stock" inventory. We provide…read morecommercial and retail services including professional tile removal.

My experience with Abbey Carpet started out well, but an error was made in measuring and resulted…read morein a carpet too small for the room. And yes, I did pay up front! I was told that it would be "made right" and I could go ahead and put furniture in the room and they would take it out and put it all back when the new carpet got in. In the meantime, I decided not to put the furniture in, to save them the hassle of taking it out and putting it back in again. I put the mattress and box springs on the floor and have slept that way ever since. I was expecting a resolution within a few days to a week... it has been almost 3 months! It is obvious after I call at least once a week, get nothing but promises of "we'll make it right", no follow up communication, and now my calls are not even being answered, that they do not intend to "make it right". I was expecting so much more due to the referrals I got to this business. I am extremely concerned that they would treat a senior citizen or anyone in this manner. It appears if everything goes well it is good, but if there is any glitch, it is awful! Sadly, my experience has been the latter!

Bad information on flooring product. Brought in a sample from Lowe's to try to buy local. The lady…read moreimmediately told me the product I had was NOT engineered hardwood. I knew it was, but wanted to see what they had to match and I wanted to her the benefit of the doubt. They didn't have anything that matched, so she began telling me about all the lawsuits from my sample product. When I asked her for the source of her information about the lawsuits so I could educate myself while researching...she responded, another dealer in Lowell, but there not gonna tell you anything. WTF!? I feel like this business will tell you ANYTHING to sell you their products. We were fully willing to purchase a whole house worth of flooring IF they could match the tone of the wood flooring we settled on. Not only could they not, they lied to get us to settle on something else. How do I know they lied? I can't find any public record of litigation or class action against the manufacturer of the sample product from Lowe's. Also: when she was banging on about the alleged lawsuits, she confirmed my sample WAS engineered hardwood after telling me it was luxury vinyl plank - confirming no educational foundation on flooring products - which is a red flag for a store devoted entirely to selling flooring.

Our front porch project had a few tricky challenges and Zachary rose to the occasion with…read moresolutions. He was professional and prepared before and during the project. We will happily use him again for our projects.

Chad and Zack were excellent as well as their crew. They were trusted alone in our home to come and…read morego and treated it with the most regard. Quality of work and attention to detail was over the top! We had a full master bath remodel (with heated floors) and a guest bath remodel. They were fairly priced and overall we are very happy with the outcome!

Very sub par experience from their sales person to the installers. Told me there was a rebate I'd…read moreget back and I've been waiting since October. I've reached out several times and still no actual answer or help. Would not recommend to anyone

From the owner: Gary's Floor & Home is your number one choice for the best carpet and floors, dedicated to bringing…read morequality, unparalleled customer service at 5 locations across Northwest Arkansas. Now offering next-day installation on any in-stock flooring!

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Issac was great to work with.. Fair and honest pricing on a urgent carpet repair. He was able to…read morestretch it back out and it looks new.. Was also on time!

Ivan and Felipe were great! My wife and I cannot say enough good things about their work and…read morethoroughness. They arrived on time as promised and immediately went to work. The finished our entire house in two days and the LVP and carpeting were fantastic. Both were considerate, polite and extremely reasonably priced. Our carpet and LVP both came from Benton House Carpet. Regardless if you you order from Benton House or some other business, Issac's Carpeting is the way to go for installation. My wife and I would highly recommend them. We tipped them at the end, which not everyone does and which they did not expect, but they really deserved it.

Installed a defective tub (and over budget at that) Said he would make it right. Never did.read more

Lee and his team turned up this morning to install our new waterproof laminate flooring and I am…read morereally impressed with not only the progress they have made in one day but also the quality of their workmanship. They were on time, were set up quickly and it was obvious they knew what they were doing as they heads down working in no time at all. Everyone on the team was extremely polite and courteous. When we get our master bedroom,bathroom and spare bedroom flooring done we we definitely be calling Williams Home Remodeling to come do it.

I called C&D on recommendation from a company that had worked directly with them on several…read moreoccasions. Donna came out and spent over an hour with us going over ideas in our remodel project. She was helpful and was very friendly during the consult. We were told we would receive a follow up visit from her husband and their cabinet maker in a few days to iron out details. That was in October of 2019.....Never heard another word from them. Did not reply to phone calls or voice mails

C & D Floor Covering is amazing for tile floors, hardwood floors, and home maintenance. I love…read moreseeing their beautiful work!

Poor customer service. If you want to get your flooring in a timely manner and not have the…read moreconstant feeling that you got scammed than go anywhere else but here, location is based out of Arkansas but all functions are done out of Tennessee? From the site we bought the flooring from stated to me that most customers haven't received their flooring but thankfully we were lucky and got ours after a long and stressful time dealing with him

Only order from here if you want to be constantly lied to. The owner will give false promises on…read moredelivery days and times. The owner will also ignore your phone calls and texts. If you want constant stress about when or if you will get your flooring this is the best in the area.