I am happy with the quality of work and had the price been fair would have given 5 stars. However,…read morethe price was outrageous and unreasonable. I had a leak that was coming from my toilet. I was initially told it would be $350 to remove the toilet and fix the leak. Once the toilet was removed I was told it needed a new flange which was an additional $420. When I asked about the price I was told the initial price of $350 only covered the wax ring and closet bolt and did not cover the flange. Since a flange can be picked up at Home Depot for $12 and the toilet was already removed, incurring an additional full labor charge was unfair at best. In the end I was billed $350 to replace the wax ring and another $350 to replace the flange. As a veteran, I try to support my locally owned veteran businesses. This is one that I will not be using in the future and will definitely not recommend to anyone.

David and Tyler have done a lot of work for me and it's all been top notch work, done quickly, and…read moreat a good price. They are great to work with and I highly recommend them!

DISHONEST!! The dispatcher will say a quote will be given before work begins, but it is not true. I…read moregot a text saying technician is on the way, got there 5 minutes later and he was already on the roof. He came down and say $550, which is way above average cost for this service. I asked what he thought the problem was and he suggested scoping the lines to see, for an additional charge of $250. I had an appointment shortly, so I declined. Afterward, I hired someone else to scope the lines and he said no way this line was cleared recently, call them to come back to do it correctly. I called and told them this and they sent someone else out, no mention of a charge. This guy spent more than a few minutes clearing the lines, and said he went all the way to the city line, I asked him to confirm this several times because this is the correct way to clear lines. Then he wanted me to pay again, I said no the other guy didn't do it correctly. He countered with it says on your invoice, no warranty, which is not what I was told at the time. The tenant who was present agreed, nothing was said about that. As we discussed it, the truth come out, that the first technician had already charged me for a scope which he did not preform. The $550 charge was for scoping and clearing the line, but he had not done a scope and tried to charge me for that again. Even though Mr rooter's technician admitted the last guy had lied to me and over charged me, he still insisted on charging me again, though they had not preformed the service I paid for. Then the scoper came back out, only a few days later and said the line is still clogged. I called Mr Rooter and now he had a different story. He didn't go all the way to the city line, because he thinks it's collapsed. Which is what he wrote on the invoice, with no warranty. Saying one thing to the client and writing something different on the invoice, is FRAUD. I wondered both times why I was not shown the invoice on their tablet, because they lied on the invoices. Each time the technician signed the invoice with a line, making it look like the client had seen the invoice. Likely they did this in case they are sued. After two similar experiences , it seems fair to say this is their common practice. And by the way the man I hired to scope the lines, said the opposite of Mr Rooter , he said the lines are fine and none of the problems Mr rooter claimed made it acceptable to say, no warranty, were not present. Hire someone else!

On Father's Day... Jay from Mr. Rooter worked until the night to fix a hot water leak under the…read morefloor without busting up the floor! He was amazing and has an unbelievable work ethic! Honest, enthusiastic, determined to fix it, we couldn't be happier w Mr. Rooter especially Jay! If I could I'd give you 100 stars!

Higgins Plumbing was able to replace my leaking water heater 2 days after my call. The actual…read morereplacement took less than 2 hours! They were fast and professional. Due to the age of my house, the water heater installation had to be upgraded to current plumbing code. They consulted the plumbing inspector to verify what had to be changed to pass inspection and what could be grandfathered in to save me money. I appreciate their thoroughness. I will use them again.

We had a hot water manifold break inside a wall late on Friday evening. He instructed us how to…read morestop the water flow that evening & showed up to open the wall & repair the plumbing first thing on Saturday morning. Excellent service & a fair price. Second time we have used Higgins and will continue to do so. Mike

Mr. Edward Panacia repaired my shower door and my bathroom window. He arrived on time. With his…read moreproblem-solving skills, he was able to determine the problem, select the correct parts and repaired the items. Thank you. Ruth M

I hired this company for a light kitchen remodel that included cabinet reconfiguration, cabinet…read morepainting and backsplash install. We started the project on October 14th, agreeing to an estimate of $11,800, and the project ended 6 weeks later with a final invoice of $15,500. The project was left unfinished, and the franchise owner ultimately refused to return to complete or correct the work left by the service technician. I urge you to read my experience below. This company does not act with your best interest in mind. * Painting was left incomplete in multiple areas. Entire sections were missed, not just touch-ups. * Custom cabinetry was not finished or structurally sound. The top was not secured, interior backing was missing, and paint was incomplete. * Backsplash installation had inconsistent grout lines, visibly misaligned tile rows, uneven cuts at the ends of runs, and no Schluter edging. * We were charged over $1,000 for masking and protection and removal, yet paint overspray was left on walls, doors, and personal property throughout the space including my kids' toys and bikes in the garage. * An electrical outlet behind the oven was left unsecured, hanging freely with no attachment to framing hidden behind my stove. This is a basic safety and installation failure. When it came time for the final payment, I told the office on a Tuesday that I would bring the final check on Thursday because I had questions. Thomas called me and told me that was inappropriate and disrespectful and alluded to civil litigation. He personally came all the way to my house to collect final payment. While there, he acknowledged that additional work was required to repair and complete the project and committed in writing to creating a repair plan as all work was the Done Right Promise warranty. Over a three week span, he successfully avoided me until I showed up to their office unannounced asking for answers. While there, the owner decided his team would not return to my home, saying I would be "too difficult" or "micromanaging" and that my standards were too high. He initially offered me a $4,000 refund, however $2,000 of that was from a discovered billing error that was only revealed because I continuously asked about the large discrepancy between estimate and final invoice. So I was getting $2,000 to finish the project, even though he charged me $2,000+ for the backsplash, $1,000+ for tape and masking, and $848 for a final punch list even though he never sent someone back to my house to complete the punch list. I eventually escalated to corporate, but corporate said franchises are individually owned and operated, and corporate cannot force the franchise to do anything. They can only 'strongly suggest' courses of action to the franchise owner's business coach. So in my case, the owner, along with his coach, decided not to honor the warranty nor provide a refund for what it was going to cost to repair and complete the work, and corporate won't do anything. After several weeks of refund discussions, I eventually proposed a $6000 refund to part ways and waive my right to the warranty. The owner's response to me was 'Thanks. A check will be in the mail." When the check came, it was for $5000! I emailed the owner and asked why it was $1,000 short, and he ultimately decided that $5000 was enough. Again, the owner, his coach and corporate offered no explanation at all. The owner eventually said it was simply a negotiation tactic to send me a check for less than what he agreed to. If you made it this far, I hope you think twice about moving forward with this company and the Neighborly brand. Ultimately, I have to take responsibility for this as I did sign the document saying work was complete. Though I was under the impression I had to do that to trigger the warranty.This franchise simply does not have the skillset for large projects. If you need a light bulb changed or a ceiling fan hung, I'm sure they're fine. From the reviews, it looks like they install killer doggy doors. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises. Also, do not rely on the Done Right Promise as a safeguard. And understand that if problems arise, resolution depends entirely on whether the owner chooses to engage, act respectfully, and honor his word, not on what the brand advertises.

Its hard to find contractors that do quality work, and that are trustworthy. These guys fit that…read moredescription. Extremely knowledgeable as well.

I moved into a new to me house and the master bathroom was the coldest room in the house. Jesse was…read moreresponsive to my inquiry. Easy to work with while setting a consult. Professional and courteous while answering ALL of my questions. Day of service, the crew arrived on time, ready to work. Estimate of time of work completion was accurate. The clean up was good, they took trash with them. I noticed a concern after the crew left, again Jesse was responsive. A company owner was at my property within 20 mins and the issue was resolved. It's only been 8hrs since job completion, I can already feel the benefits of the service. Wish I would have done this prior to the ice storm in Feb!!

These guys did great work on my small job. It did take a little while to get it scheduled but it…read morewas in the middle of storm season. I had patched it really well so I didn't mind waiting that much. They arrived early and worked quickly. I would have given them five stars if I hadn't found a few cigarette butts afterward but overall it was quality work and almost everything was picked up off of the ground. I would call them again.

David James did a great job of keeping us informed, explaining how it all works, and he did what he…read moresaid he would do and when he would do it!

We had our roof replaced in May. Axel was great to work with. He walked me through the process and…read moreeven offered to review other companies quotes with me to make sure we got the best service. Rain was coming in as well, so they quickly came by to get us dried in, regardless if we used them for our new roof. Once the ground dried up enough, the crew came out. They showed up a little early and completed everything in one day. They cleaned up well, as I could hardly tell they were there. Overall, the service was exceptional, and I highly recommend Roof One to anyone who needs a new roof or a repair.

TopView roofing met my insurance adjuster, got us a new roof from the hail storm and we were…read moretotally satisfied with the job that they did. They kept my place clean. The roof looks fantastic when they finished I would highly recommend the company.