The most ridiculous, unprofessional people I've ever interacted with. They seriously need a lesson in conflict resolution. We brought our pup here to go kayaking (as they are dog friendly). As soon as we walked into the office with our dog, a dog that was sleeping in the office went after and started attacking my dog. My fiance had to put his body between the two dogs while I yelled for someone who worked there to intervene. It took multiple yells before someone came to their senses and grabbed the dog (not leashing it, just putting it to a different corner of the office where it promptly fell asleep). Thankfully no bites landed and no pups were injured but we were all very shaken. My dog is very used to going to dog parks and interacting with strange dogs / has been a doggie foster sister, etc. so she is very good at de-escalating situations, but the situation could have been different with any other dog. Because it's normal for dogs to get into tiffs, I was mad that this company made me a) verbally confirm my dog was leashed before entering the office and b) sign a waiver to confirm my dog would stay leashed the entire duration BUT, they irresponsibly let a dog that apparently no one present owned or is responsible for, just wander around unleashed. As I was explaining to the staff at the office that this is unacceptable, this woman comes barreling out of the trailer next to the office screaming, telling me the dog didn't attack my dog, she saw the whole thing on camera, it's not their dog, they're not responsible for it, and if I don't like it I can leave. I responded emotionally by calling her a b**** (definitely a mistake, admittedly), which bruised her ego and made her flip out even more. She told me to leave and that she would call the cops on me if I didn't--all because I called her a b**** in an emotional/adrenaline filled moment which I then almost immediately apologized for.
The woman's husband came out while she was flipping out / threatening to call the cops on us for requesting that they leash the dog and tried to assess the situation. The conflict resolution he came to was "well I'll just put the dog down". WHAT?!? What are you talking about?!?! We just want the dog leashed and out of the office, we are not claiming that our dog was bit, not threatening to call the cops (like the woman) or press charges, we just want them to follow their own written policies! The husband sends the wife to go get his gun, and she goes to the trailer and retrieves his pistol. This continues where he keeps threatening that he's going to shoot the dog, until I get my phone out and my fiance vehemently tells him not to shoot the dog. He changes his tune, he says because of how much my fiance doesn't want the dog shot, but I see him glancing at my phone and I feel like he's only changing his tune because he doesn't want this recorded. This made me so uncomfortable - either he was fully planning on resolving the conflict by killing a pet (not something anyone was asking for or suggesting) or he was just getting his gun out and viewable as part of some macho show of arms. Either way, truly irresponsible gun ownership.
Ultimately, the husband apologizes, says we can kayak (while the wife is absolutely seething in the corner). I appreciate that he eventually came down to level headedness, put his gun away, and listened to what we were actually asking of him. We thank him, and tell him we will absolutely not be supporting his company and leave. read more