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    Red River CarPlex

    3.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    Patton F.

    Thanks so much, Kris! We hope your daughter has a happy birthday!

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    Chevyland - Front entrance

    Chevyland

    (50 reviews)

    Do NOT use their service department!!!…read more This has been one of the most frustrating service experiences I've ever had. The job was left clearly incomplete, with obvious issues that a competent department should have never missed. Even worse was the communication--or lack of it. Calls and messages went unanswered, updates were nonexistent, and when I did finally get a response, it was vague, dismissive, and unhelpful. I had to repeatedly follow up just to get basic information that should have been communicated upfront. This department shows a complete lack of accountability, professionalism, and respect for the customer's time. I would strongly advise anyone considering this service to look elsewhere unless they're prepared to chase answers and accept substandard work. When I called to complain, the service member Jailen Smith was rude, unprofessional, and even took the call on speaker and had others laughing at my frustrations. We have purchased four vehicles from Chevyland, two this year, and have never been met with such blatant disrespect for our business, time, and money.

    As a woman, not being a mechanic, and as someone who paid a lot of extra $$ to the company upon…read morepurchasing my vehicle in order to ensure the best coverages and warranties for the times where I did need help - I would expect to be treated fairly at minimum by the staff. Salesman on the floor are great(ShoutoutBBB!!). The GM Jerry is great. The service department manager, Josh and some of the other guys back there are Not. While Robert handled my scenario at the time and was respectful to me - he did not ensure his promise to me as a customer who was being harassed was upheld. Can't blame the staff too much when the standards are clearly set very low. I am sure they deal with some very irate folks given the likelihood that everyone going in there is because something has gone wrong and now they are without a vehicle and paying unexpected costs to get their vehicle repaired. Being as well versed in service myself, I can only imagine some of the scenarios they may have to deal with. WITH that being said and let me also reiterate that I am by no means a difficult customer, I do not talk down, cuss, or make passive aggressive comments while conversing with them. my experience-Secondary battery goes out and I cannot change it myself. towed to Chevyland where I purchased the vehicle and warranties from. I need assistance in understanding how the extra warranties I purchased at the day of closing on the vehicle have no aid. I understand the part needs to be ordered. What I don't understand is them telling me it will be a couple to a few days, and then extending it to about 2 weeks this happened about a year ago and is relevant to my experience yesterday. unacceptable treatment by Josh and where Robert fell short of upholding his role, though Robert was very respectful and apologetic for Josh's behavior, it seems he failed to truly acknowledge and coach Josh on the importance of creating a welcoming and safe environment for all and the importance of helping clientele to understand the processes of which we must go through. I return to Chevyland a few days after bringing my vehicle, after not getting a clear answer or understanding over the phone as to why my service was being delayed by 1.5-2weeks for a simple battery change that should have been covered under the 3 warranty/coverages I purchased, I was directed to the service department manager - Josh. I do not say this lightly, it is very obvious that he was giving me "the run around" and was not interested in taking any time to really explain to me and help me understand why this was being delayed so long and why he would not give me one of his rental vehicles as this went from a few days to a couple weeks- Josh is like 6'5 very built. I am 5'4 on a good day and soft spoken as I am already shutting down at him getting aggravated that I don't have the same knowledge as a mechanic does. None of my questions were unreasonable or out of the ordinary. This man was flailing his arms and exhibiting aggressive body language, red in the face-YELLING at me. a man 3x my size is yelling at me in front of about 10-15 people and standing over me waiving his arms around I had to step away from the situation and leave because at that point I was pretty much in tears and wasn't going to continue to be belittled and yelled at inside a place of service and business. I had to pass the situation along to my partner who also got nasty treatment from him. Employees informed me he didn't want to give me a rental for something having to do with his monthly bonus. this is where Robert was called to step in profusely apologizing for Josh's behavior and finally got us the rental car and ensured our vehicle would be priority again for a battery chang I requested to see my vehicle and was taken to the back by one of the mechanics. They had my vehicle parked in the 1 spot of this very open lot covered with broken glass. when I went to pick up my vehicle I was promised by Robert I would not have to deal with Josh any further or be harassed in any way by him and that he was instructed to in fact stay away from me. As I'm walking out he follows me out the door right behind me to my driver door. Extremely uncomfortable. Yesterday had to bring car in. Josh stood in the window staring me down. had I known my warranty expired would never have gone back. I wont ever do any business here again and know many people with similar horrible experiences with Josh. threatening and hateful behavior to customers. unfortunately had to leave my car there yesterday because it happened at 5oclock. Young man with black cowboy hat and BBB were wonderful to me and so was the driver who took me to enterprise. But I will never return and advise others to not do business here. Josh is Terrible.

    Enterprise Car Sales

    Enterprise Car Sales

    (13 reviews)

    Sweetest salesman and manager ever. Great prices. Takes the haggle out of buying a car with fair…read moreupfront pricing.

    I usually try to give companies the benefit of the doubt, but my experience with Enterprise Car…read moreSales was so dishonest that I feel the need to speak out. I was approved for a 2019 Chevy Malibu. They ran my credit specifically for that vehicle, confirmed its availability over the phone, and kept it listed on their website like it was ready to sell. But when I arrived at the dealership, everything changed. The sales rep told me the Malibu was no good--that it was "trash" and would not be sold to me. I was never offered the option to wait on repairs or to purchase it later. I was simply told it was off the table, and I was then shown other vehicles instead. Only two people were in the room during this conversation: me and my significant other, who clearly remembers exactly what was said. Yet, Enterprise later sent a letter to the state claiming I was offered the opportunity to wait on the vehicle--a complete lie. I asked what was wrong with the car and was told the sales rep didn't know, only that Enterprise wouldn't sell a car unless it was in top condition. That sounded good in theory, but in practice, they ran my credit, falsely advertised a vehicle, and then pulled a bait-and-switch. Even now, they're trying to rewrite the facts. I submitted my evidence--including communication, screenshots, and witness testimony--to the state. But Enterprise continues to dodge accountability by giving misleading responses and falsifying their version of events. I've tried to get legal help, but it's been difficult to find an attorney to take on what is clearly a case of consumer fraud and misrepresentation. If you're thinking of buying from Enterprise Car Sales, please be careful. Record your conversations. Get everything in writing. Don't assume they're being honest--because in my case, they weren't.

    Red River CarPlex - usedcardealers - Updated June 2026

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