Well I hate to complain but was not a great experience-tv would not work, ofc came and no idea,…read morecalled mtce. and he said someone had removed a part to play games. Then had to turn off room ac since it sounded like a jet taking off and if u adjusted it one degree it jumped to heat. The morning shower was another issue - the diverter was set to hand held and didn't know how to get to regular shower. Seems like a housekeeping checklist should include all items wkg. Wish we could get our points back. Would not recommend. Mtce guy was great!

Was IK. Not the quality of Hampton we like but it was quiet, clean and convenient. Could improve…read morehot breakfast menu.

I stayed here for one night. It was super last minute and they were so accommodating. Proce was…read morevery reasonable. Room was clean and big. Updated TV and good wifi. My room had a couch and I loved that. I'm not big on taking baths in a hotel, but I did b/c.ofnhow clean and just felt like it would be ok. And it was. I will be staying here again.

Do not stay. Employees are very rude. Very thin walls. Questionable people hanging around. Loud…read morenoises all night. The pool cannot be used on check-out day even though check out is at 11. Find somewhere else that will appreciate your business.

I am so impressed with Lynnette here at the Gadsden Best Western Hotel & Suites! She made…read moreeverything so easy with our reservation and she has such a wonderful disposition. I really appreciate excellent service because I travel quite a lot for pleasure. This YELP review had to be posted. I like to give a huge thank you whenever it's well deserved, so THANK YOU Best Western Plus Gadsden Hotel and Suites for such a warm and charming experience. And please, give Lynette a raise and find out who hired her and give them a raise as well. You'll be doing yourselves a huge favor. Good service is what's up! Thanks again!

We have to say that every time we stay here to visit our grandkids this is the only place we stay…read more The staff is incredible and speaks the truth about Southern Hospitality. The housekeepers and breakfast staff go above and beyond to insure comfort and a full stomach. The break bar is incredible and your waffle maker is the envy of all. My grandkids ask me every year when will I get one of those for their grammie. I said the only way is if we find one at a yard sale, flea market or BW gives me one. I just wanted to take a minute to share our experience. p.s. if they have one of those waffle makers laying around...feel free to ship it to me. Thanks

After reading some previous reviews, I was concerned about my booked stay. The hotel was obviously…read morea little older but the front lobby area was clean and my room was clean. Sheets looked crisp and white and the bathroom was spotless (thank you for no hair) . The front desk attendant was very pleasant and helpful about the breakfast bar. So far, very nice. The only thing I will say is the room smelled a little musty, I sprayed my Lysol to freshen it up. Maybe the carpets need cleaning/freshening? Also, one other small item, when I went to take a shower, the diverter on the tub spout was really difficult to pull up. Didn't hang around for the breakfast as I needed to get on the road. The desk clerk was very friendly and helpful on my checkout.

Lobby, staff, and breakfast are wonderful. The rooms need updating - smelled musty like it was a…read moresmoking room until 1995 that had never been updated. Carpet on bare feet felt pretty grimy. Sheets and bathroom clean. Staff amazing!

We spent the nite last night. Let me tell you Katrina is the best. Staff are so friendly and…read morehelpful.

We unexepectedly had to spend the night in Gadsden, so we booked a room here through our IHG…read moreaccount. We always have good experiences with Holiday Inn Express locations. We checked in and apparently the hotel was sold out. The night shift manager said he was unsure how that happend, but he called a couple guests who had booked rooms to confirm their stay, and someone cancelled. The rooms were large, and clean with a mini fridge and microwave. They offered a complimentary hot breakfast and the woman who was in charge, was very friendly and accomodating. They have an outdoor pool and spa as well which is nice.

We arrived to a front desk clerk with her face buried in her phone. She was swift and we got our…read moreroom key quickly. We got room 101 and it smelled like an ashtray. There were burn holes on the comforter. She let us move rooms and this one smells like a floral ashtray. This place is dirty. It smells bad. Wish we hadn't booked it.

The room itself was fairly spacious, but pretty barren; it certainly made an argument in favor of…read morecookie-cutter art work as there was none. After I flushed the toilet (I blame housekeeping more than the previous occupants), I looked around. The furniture was all pretty beat up and stained, the bedding was cheap and, like the decor, lifeless. One of my main issues was the internet. I paid the $3 and tried to log on, but with no success. After many failed attempts, I called the front desk. The woman said that happens a lot and it may work later, to which I said that I had a ton of work I had to finish that evening. One star back since she actually offered to refund my stay if I had to find a different hotel; I stayed and went to sleep. You're never going to get a lot of frills with a Motel 6, but you do expect a certain standard that this location did not meet.

My husband and I stayed overnight at the Fairfield on the way to Knoxville. This hotel is…read moreconveniently located close to the interstate so easy off and on to be on the road. The hotel was very accommodating with comfortable beds. The room came with a small microwave, refrigerator and a coffee maker. The breakfast buffet was served from 6:30 - 10:00 am. There was quite a variety of foods- scrambled eggs, boiled eggs, bagels, muffins, biscuits, waffle makers with batter to make your own to name a few.

We travel to Gadsden several times a year. Usually, we stay at a hotel down the street. However,…read morethis time we decided to give Fairfield Inn & Suites by Marriott a try since we weren't blown away with the experience at the prior hotel on our last trip. To get right to the point, this hotel is our new favorite in this area. We are also going to start booking Fairfield Inn & Suites for our other trips too. Here's why: 1. Great FREE parking 2. Wonderful, friendly and QUICK check in process (thank you Carol) and front desk associates 3. Delightfully CLEAN, resort type fragranced type atmosphere in lobby, common areas, pool area, fitness center and laundry 4. QUICK and accessible elevators (more than 1 makes all the difference 5. Inviting and COMFORTABLE room bed with premium clean, fresh and soft bedding 6. SEPARATE seating and hanging out area that helps you spread out and separate day activities from sleeping 7. WALK-IN SHOWER and bathroom that is updated, roomy and private 8. HELPFUL and friendly housekeeping staff (thank you Beth) who actually speak to you and ask, "Do you need anything? Please let me know if you do." Wow! 9. MULTIPLE, updated, STURDY luggage or grocery carts available in foyer. 10. FREE breakfast that was delicious with hot and cold options. And, no scowling if you take your plate back to your room (I like to eat while I'm getting ready for the day) All the reasons we WILL be back and book with Marriott again and again.

Great place to rest your head if you're not here for the thrills and frills!…read more Benefits : 1. Great breakfast items offered from bagels and cream cheese to waffles to yogurts 2. Located right off the highway 3. Decent price 4. Near several attractions Room for improvement: 1. Thicker towels 2. Updates around the property (repaint; refloor) 3. Room was full of humidity

The Mrs. and I were on the road and stopped spontaneously for the night and found this Comfort…read moreSuites to provide generally acceptable lodging. Staff were quite nice and the breakfast good. This is not a premium hotel and is not billed as such, and I really feel that some of the very poor reviews received in the past may be unwarranted. However, it's true that a deep cleaning may be called for in some areas and carpets, baths, and wall treatments need a general refresh. Why is everything brown? Comfort Suites are you listening? There are good bones here, but it's time for an upgrade.

I stayed here October 2022 in room 136. Absolutely disgusting. There was blood on the sheets,…read morebathroom floor, and the wall beside the bed. The towels had makeup stains on them. The breakfast was way more hyped up. They only had 2 types of cereal and waffles. No muffins,sausage, bacon, or eggs. They serve their milk in the carton along with "orange juice". Mentioning this is a high drug area somebody could just easily slip some kind of drug in the milk or juice so no safety measures for kids either. Bathroom is very very tiny so if you are really tall you will be slouched over. No hot tub either!!!!

We stopped here on our way to the Smoky Mountain's about 8:30 p.m. and was pleasantly surprised!…read moreThe staff were friendly and accommodating . It is an older hotel but our room was very clean and the beds were comfortable and appears to have been updated with new carpet. The grounds are also well manicured, neat and their pool is in the shape of Alabama. Right now breakfast is not being served on account of Covid but there is a Waffle House directly across the street from the hotel and there is coffee in the room. They also give a military discount and we would stay here again!