Was put up here overnight by property manager of my apartment complex due to repairs being done in my building. The room was perfect and everything was clean and easily accessible for any disability. Located on the first floor. Even though it was close to the lobby, the room was very quiet. Lobby was lovely with a coffee station set up My only complaint was that I checked in late. Got there at 7:55 PM and no one was at the front desk. I waited and finally at 8:10 a woman showed up to check me in. Otherwise a very pleasant stay read more

Red Roof PLUS - Queen size bed in handicap accessible room - Hotels Near Me - Mansfield, Massachusetts

One & Done stay def not worth the money. Pulled up def need better parking and lighting in the back area felt very sketch! People milling around outside getting high not against it yet there is a time and place. Smell hits you as soon as you come in the door. Room was ok yet not nice . The bed was rough you could feel the springs and the pillows we're flat. Washing our clothes as soon as we get home. As soon as we woke we got our things together and left. Spend a couple dollars more to avoid this place. read more

The last hotel stayed at Atlanta was like -10 so this was a welcome change of pace. I wanted to go to Massachusetts but there was no way I was spending all of that money to stay in the middle of Downtown Boston. This hotel was about 45 minutes from downtown Boston and in terms of distance, we thought it was great. There is no breakfast, just free coffee but there's plenty of food spots to check out within 5 minutes or less. Everyone was super friendly. They had a microwave downstairs as well but not in your room. However, if you needed anything.. toothbrush, toothpaste, etc. they did have it down there and happy to give you some! The hotel and room had some wore out spaces but whatever, I'm not there for the looks of the hotel. I really don't care what it looks like. The hotel smelled extremely clean and they are VERY harsh on smokers. I believe the fine is $200 which is okay with me because I could actually breathe at this hotel unlike some of the others I've been to. The real downsides for me was no fridge in the room and barely any shower pressure. I honestly can't complain about much else. I wanted a basic place to stay, a place to sleep and that's what I got. I do wish they had an indoor pool but it's only outdoors and obviously not opened in 20 degrees. I would definitely recommend it as long as your okay with no frills. read more

The Red Roof in is one of those hotel chains that I've never had an issue with. Is this a stripped down hotel with just the basics? Yes, but what else do you really need when you just need a clean place to sleep? I ended up staying here last week for a single night and I had a solid experience. The one thing I always give an extra star for is when a hotel not only allows dogs, but allows them to stay for free (any hotel that charges for dogs is scum and you can't prove me wrong, children are way grosser then my extremely clean and neat dog). The staff was super friendly throughout my stay, the grounds were fairly clean, the room was clean, and that's all I have to say. If you need a cheap place to stay for a night in the Mansfield, MA area, come check this place out! read more

Red Roof PLUS - What else would I watch on Christmas? - Hotels Near Me - Mansfield, Massachusetts

It's gross!!Tye beds were awful ! The tv and phone didn't work! Had to change rooms and these beds were just as bad.

Place is a dump Housekeeping is annoying Amen parking Good location Front desk helpful Short hours for coffee Anything is better than the econo lodge in Sharon very nasty They get mad at u if u stay in the lobby to work out of read more

What a dump. It says non smoking hotel. It reeks of old stale cig smoke. You have to upgrade for a mini fridge. There are sketchy looking people everywhere who I think are residents. I feel bad for anyone who is in that situation, at least I'm only here for a couple of nights. The person who checked us in was very pleasant. That's the best I can say read more

Our expectations were basic: we needed a last minute place to sleep that was affordable, dog friendly, clean, and safe. Pros: The property is conveniently located close to the highway and also close to a grocery store. The man at the front desk when we checked in was friendly. Cons: When we got to our room, we immediately noticed it hadn't been cleaned properly. There was a sticky substance on the safe, and someone had left a bottle of nail polish on the tv stand. The bathroom (particularly the shower curtain) smelled like mildew. There is no keyed entry during night hours. Many of the other guests were making a ton of noise, screaming in the halls and blasting music. Hotel staff did nothing to stop this and then decided to vacuum the hall early Sunday morning. Skip this, even if your expectations are also basic. read more

Everything in our room was very tidy and clean, very pleased with our stay here. The bathroom was spotless! The bed had extremely comfy pillows and sheets. Check in was easy as well. I would recommend this Red Roof if you're in the area. read more

3 stars but would stay here again for Gillette easy access!! Great shuttle buses to Gillette. Room was clean enough. It is true room does not come with refrigerator or microwave. 3 stars because we the next morning someone or multiple workers knocked on our door 3 times, tried to enter. Door was double locked so they could only open the door so far. So 3 stars because nobody wants that while trying to rest. Knocking started around 8:30. read more

If I could put 0 stars I would. It was so bad. Got my room, wasn't clean at all, floor was slippery and sticky. Bathrooms weren't stocked, beds were barely made, tv not working. It was horrific. I checked out the next day and didn't even spend my entire week there as planned. Also, I think it should be a hotel for dogs instead. The whole place is filled with dogs, barking all day and night, barely got any sleep. Don't recommend. Stay away. I didn't even get a refund even though I didn't spend my entire stay there. Super bad customer service. I asked if someone could clean the room, came back late at night and wasn't cleaned. Next day I checked out and complained about the service, the lady didn't care and told me I would need to contact someone else for the refund. Never got my refund back. Such bad service. Disgusting!!! read more

Ok...hang on we're about to go on a ride...... Let me preface this review by saying the staff, front desk, housekeeping, etc. were excellent...good people that were always professional and willing to help. Absolute props to them.....especially in the environment they're working in..... Buckle up....here we go.... So...partly work related/partly life related I had the opportunity to spend several nights there recently..... We may begin with (and I PLACE no judgment on smoking weed....none) BUT It began with the absolute thickness and DEEP intensity of living in a dispensary....but where they were able to BLAZE bud constantly. Again ZERO moral judgment about pot...... but when staying in a hotel for work related reasons and the next morning having fellow team members looking at me and are like "DUDE???? did you sleep in a bed of DANK buds???? Take a walk to air out....." that's different.... and that was just my orientation to staying there.... I was awakened very early by AT LEAST a half dozen plain dressed ATF, local and State Police which eventually bloomed to over a dozen law enforcement agents literally OUTSIDE my door. Casing, watching, waiting and I watched through my peephole for a while then for over almost TWO hours before they pulled a dude out, slammed him down in the hallway before cuffing him and then standing with him forever before before taking him away while 4 officers hung in the hallway for AN HOUR right outside my door. Was NOT a bad situation...they were professional and I witnessed nothing offending (you can watch the video from my phone through the peephole....at least a dozen white officers and one black suspect...but like I said nothing that appeared weird but they handled it INSANELY poorly given it was LITERALLY in the middle of the Floyd trial). Cant be tone deaf considering our climate, no? Ok here we go.... there was also a STANDING RULE for at least three straight days.....ABSOLUTE POUND session in Pound Town where an EXTREMELY and apparently very pleased female and male audibly doing things that would make Hugh Hefner blush..... I was honestly jealous of what seamed like their incredibly impressive sustainability. Then the fun began.... for two straight nights it was if the Macy's Day Parade was relocated above and completely around me. See it's 2021.... generally speaking we have constructed certain social norms....Iike "I'm not the only person who exists on the planet and it would make sense if I'm staying in a hotel I shouldn't conduct myself like I live in a trailer in the woods where I CAN DO ANYTHING I WANT WITH ZERO REGARD FOR ANY HUMANS THAT HAVE ALSO PAID FOR A NIGHT OF SLEEP LIKE ME FOR A NIGHT OF REST AND RESPIT. I think those are generally accepted social norms.... I mean right? Should we live in a society where we have ZERO self awareness??? NOT at the Red Roof in Mansfield... It's Mad Max BEYOND the Fury Dome....and that's putting it lightly..... I ended....after having paid.....then paid again at another hotel (just to escape) with ADMITTED junkies BANGING on the OUTSIDE window of another persons room because they thought he died while ANOTHER State Police Officer's car sat empty but for hours in the parking lot.... certainly wasn't giving me a PEACEFUL, easy feeling given the entertainment of the last couple days..... honestly that was the appetizer of my full stay. AGAIN...staff??? Excellent. The place is bizzaro world.....don't blame the help. Red Roof Inn in Mansfield!!! Now they won't let me post this review..... just saying........ Edit...that's not my name and I don't know why they're making it post that way read more

Need a cheap place? Lack of a sense of smell? And have a pet? If so, this is the place for you! I always try to give businesses the benefit of the doubt and be generous with my ratings, but, I just can't with this place. When you pull up, it appears like the drive up area is under construction, but very poorly. Sheet rock is visible and lack of signage is obvious. As soon as you open the door, you smell the mustiness of the place. The front counter receptionist took a while to greet us, but the mustiness made feel like too long. I hope as as we went upstairs to our room, the smell would go away...but was I in for a rude awakening. The elevator is extremely slow, so we walked up every time. It's ok, that was not the reason for the low rating. As we walked upstairs and through the hallway, the mustiness wasn't too bad, as we opened the door....wow. It was bad. We quickly placed our items on the wooden desk and ran out for Lysol and Clorox wipes. As we left, staff members were outside smoking (in a non smoking area complaining about the guests, who only go to attend concerns at the XFinity Center). We returned and tried to wipe the whole place down and spray it down. We also bought new bedding at a nearby Kohl's, because ours was stained. As we left to our concert, we were confident we addressed the issue. When we returned from the concert the mustiness easily overpowered our attempts to clean the room. FYI - the pool was also dirty. We shut off the heat to stop the smell from spreading. This was most effective but we were cold all night and could barely sleep with the temperature and easily heard hallway conversations and dogs barking. We woke up bright and early, and left as soon as possible. The good news is I learned a life lesson...just because it's cheap, doesn't make it worth it. Looking back amount spent on bedding and cleaning products, plus lack of sleep and mustiness smell, I would've just taken an Uber home. read more

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I stayed here last night with my little dog because he had to be at a veterinary specialist in the area very early in the morning so I booked a room here for one night. I've stayed in other Red Roof Inn locations but this one is very nice. Clean, tidy, well-kept, updated, quiet with very courteous and good customer service AND all at a good rate. No complaints from me -- the Red Roof Inn @ Mansfield/Foxboro is a great location! read more

Well, this is probably one of the top 5 worst hotels I've stayed in. And I have even stayed at a lot of hotels during the Pandemic. I mean the overall cleanliness was good and it was a safe area. That was the only two things good about the stay. It was significantly over priced given that the lack of amenities especially for those that were advertised online. Website stated breakfast and open pool. Neither were available and I've stayed in hotels in Mass. with both available. To list off; 1) Website stated breakfast and open pool. Neither were available and I've stayed in hotels in Mass. with both available. We asked the desk worker about the breakfast and pool and he gave us this snarky remark about the hotel never had a breakfast and for us to go to the stop and shop to get breakfast and the pool is closed because of Covid. Why is the pool closed when the pool is outside and full of chlorine? 2) The AC was broken. The adjustable vent cover was smashed in and absolutely no cold air came out. It was 88 degrees and humid in Mass. and the hotel itself was hot in the hallways. I wanted a working AC. Never have I stayed in a hotel with a broken ac. 3) There was a lot of long black human hair on the bathroom floor and on the bed. Which I can understand being in the bathroom to a certain extent but not in my bed. I feel that room service should try their best to check the small details of a room. I.e; behind bathroom door, under the sink, behind the toilet, where the wall meets the floor, etc. 4) The bathtub was clogged with this grotesk grey material in the drain and was constantly fill up. Even if I wanted to take a bath, there were no tub plug. I don't want to take a bath while trying to take a shower. 5) The shower head was somewhat broken? Part of where the water sprays out was spraying on a weird angle and it would cover the floor in water. Even with the curtain closed. I had to manoeuvre the shower head to prevent this. 6) Very low water pressure. Both my husband and I had to stand in the shower for way longer than expected because the water pressure was low. It took forever to wash the soap off. 7) The hot water only lasted for about 3 minutes before getting cold. I had to wait until the hot water came back. Which is very inconvenient while taking a shower. 8) Bed sheets have a noticeable yellowish stains. One can only imagine what it could be 9) There was an unusual splatter of yellow and green substance on the bathroom light. 10) The floor was sticky and wet all over. I had to wear my shoes in my own hotel room. 11) There were dead bugs in the light fixtures and on the table. 13) It appeared that a light switch had some type of mild around it. My husband is very allergic and could end up in the hospital. 14) There were no security cameras in the stairwells. There are signs in the lobby stating 24/hr all around video surveillance but not in the stairwell? I am in fear for others safety. Especially with the MeToo movement and many universities and other businesses trying discourage people from speaking out and covering stuff up. 15) My room had basic cable and had to pay for anything good. Every hotel I've ever been in had lots and lots of channels. Never which I had to pay for. If the hotel would like for me to remove this review I want my money back. I wasted my time and won't get it back from this experience. I feel dirty after leaving. My husband and I paid for two rooms. For us, and his mother. They were way over priced for one night stay. I know for a fact it's Covid related because companies want to make up lost profits by over charging because they know people need/want to travel. But for what I had it was not worth $200+ a night. Between $80-$100, yeah I could settle for that. Overall the experience was not great. I recommend the Holiday Inn express in Middleboro Raynham, to be honest. read more

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My husband booked this hotel because he was bringing the boys to see Monster Jam 2015 at Gillette Stadium on 6/20/15. I found the hotel for him online and it sounded perfect. Close to Gillette, pool, priced right, etc. My husband reported back that the only GOOD thing about this hotel was the fact that it was so close to the stadium that it allowed him to get in and out of the event insanely fast. That, and they allowed him to check in an hour early. Otherwise, this was a bust. He said that apparently the night before there was a problem because one of the rooms was roped off with crime scene tape and he sent me a photo of his room door which had clearly been kicked in before. He said it smelled terrible and he didn't even want to chance the pool. This hotel will never be an option for our family again. Terrible. read more

Red Roof PLUS - Kicked in door with an obviously NEW doorknob. Nice. - Hotels Near Me - Mansfield, Massachusetts

I wouldn't stay here again: Friendly Staff, Yes Clean room, Yes (I had a light that didn't work) Microwave, No Mini Fridge, No Breakfast, No Vending Machine, No I give them 3 stars because of their staff and room, I knock off 2 stars because there is no food to get anywhere in here, nor the ability to make/store your own. Readers: Stay at the Comfort Inn right down the street. read more

Great room! Very clean, comfortable beds. Nice pillows Easy check in. The front desk clerk was very nice too. Will stay again if we're ever in that area. read more

Hotel was easy to get to as it was close to the highway. My check and experience went well although she never entered my rewards number in which I had to verify at checkout. She recommended a place to eat down the street which I did try and liked called Jake n Joe's. The room is clean, quiet and was perfect. And the bathroom, they only provide soap bars, shampoo and tissues. There's plenty of parking, in the front or the rear of the building. The occupancy was high that night and it was a good mix of people. I had a great night sleep and would recommend this hotel if you're in the area seeking a relatively inexpensive but clean location. read more

This used to be a great place new management, not parrothead or event friendly they will call the police for any tailgating activity alcohol or not, even after compliance we were told to go in with seltzer water. Good luck. read more

We found a set of dirty white socks in the freshly made bed on checkin. so they had not changed the sheets just made the bed from the previous guest. read more

- Smells like a nursing home and mold. - Sink had toothpaste residue. - Under construction, wasn't aware of this till woken up by noise. - Coffee maker was disgusting. - Hair in the shower. - Pubic hair on bathroom floor. - No breakfast (not listed on website anyways) - No microwave or refrigerator - Room did not look like picture. - Tv is so small. ("Large flat screen tv" is on the discretion) - You get two flat small pillows per bed. - Tv freezes and remote hardly works. - Toilet dont flush on the first time. - Shower don't drain well. - Didn't see any vending machines. - AC blows warm air. I'm here for one more night and really considering leaving to go somewhere else. read more

We booked a room here due to it's proximity to Gillette Stadium. The hotel is pet friendly, which I did not realize at the time of booking. It was clean but the room definitely had the odor of a dog and could have used air freshener or deodorizer. We paid almost 3 times the normal rate and found the room to be basic. No fridge, no breakfast, nothing. I have stayed at far better places for a lot less money. read more

We come up from Pennsylvania for Patriot games a few times a year. We never stayed here before and considering we only stayed for the night, it wasn't too bad. It just needs some work done to it. Pros: it's very easy to find and the staff was very nice to us when we checked in and checked out. Cons: - the parking lot isn't very big in the front or even in the rear. When we came back from the game it was hard to find a spot. - our bathroom had no fan in it, so after I got a shower, there was so much steam. - the door to the bathroom needed replaced, I had a hard time opening and closing it. It was busted at the bottom. - the towels were very small and I feel they could have given more. - we looked all through the room for a info book, with places that deliver food, etc... nothing. Went down to the front desk and got info. All and all for just sleeping there, taking a shower, not a big deal. It does need updating all throughout though. I felt like the elevator was scarey at times. Would I stay again, yeah, I'm there for the game and being in the Foxboro area! Not being holed up in a hotel. read more

Nice hotel but windows don't open (assuming because of the no smoking rule) so the room got stuffy and was annoyed we couldn't crack the window to get fresh air. read more

First off let me start by saying that the staff here are wonderful. They really do want you to be happy and do what they can to accommodate. Unfortunately my stay here, though only two nights, was maddening. When I first arrived, I walked into my room on the first floor and nearly vomited. When I checked in they said I had the best room in the place. The smell nearly knocked me to the ground. Combine the entire NHLs worth of unwashed hockey gear and store it in you bedroom for a year and you might get an idea of the smell. Awful. I nicely asked for another room and the person at the counter was very apologetic and put me in the one closest to the check in counter. The smell was much better, though there was broken plaster all over the floor at the entrance...still, better that then stench. Next, while not the fault of the hotel, it was packed with teens or college kids who could careless how loud they were. I now sound like a grumpy old man, but holy hell, it was ridiculous because the door to the room didn't do much to shut out the noise from the lobby. Finally, all wifi is not created equal. After a long period of frustrating attempts at working, I finally asked why the wifi was so poor. They said the wifi is really bad on the first floor given the router is on the 3rd floor. They said if the hotel wasn't sold out they would move me up there, which was thoughtful, but way too late. I stayed here because the Marriott was sold out. SUGGESTION: Ask to be in 3rd floor if you want wifi and quiet. read more

Stayed here with my puppy last minute when I lost power at my apartment, if you are looking for a 5 star resort this isn't the place but I have NO complaints...price was good and I got to bring my dog. Clean enough, staff was friendly...Idk what we would have done if we hadn't stayed here! read more

If you like sleeping on a bed that literally feels like a slab of concrete-this "hotel" is perfect! I've been to the red roof inn in Saugus and the beds were not like this. For $130 we could have taken Ubers to and from the Xfinity center. Last year we stayed at Holiday Inn and it was nice-lesson learned we will never go for the cheapest room again read more

I am reviewing Red Roof Mansfield based on what it is - a budget-level hotel option in an area where other hotels are twice as expensive or more. I did not go there expecting five star service - if you go there with that expectation you probably would be disappointed. That said... Pros: - Friendly staff all around - Good sized room with a reasonable bed, refrigerator, microwave. - The shower was fine. - The room smelled fine. - The towels were fine. Cons: - The decor was outdated, but I didn't really care about that. - The doors slam a little too loudly and can be heard from many rooms away - was the only major irritation of the whole stay. - There was evidence of wear and tear in places, but it didn't detract or inconvenience in any way. I felt "budget" but not "slums". Seems like a good option if you are in the area, don't need all the amenities, and want to save yourself some cash. (Review based on a two-night, 4th floor stay.) read more

This place is a dirty, noisy dump. Please give it a miss. There was a very large party using the hotel the Friday night I was there and 'party' is what they did all through the night. At check in I am sure my bed linen had not been changed from last guest. Worst hotel I have stayed in for a decade, which is quite an achievement as I travel extensively all over the world. read more

Booked 24 hrs in advance with no problem at a reasonable price. Staff was polite, helpful and courteous. WINNIE O'ROURKE, at the front desk, was exceptionally helpful. I forgot my toiletries bag with my passport in it on the bathroom counter when I checked out early in the morning. Winnie answered when I called from Vermont to see if it had been turned in. She said it had, then proceeded to find a box, packaged it, addressed it and handed it over a UPS driver. I received it with all contents intact the next day. THANK YOU WINNIE! That was service above and beyond the call of duty. Some reviews commented on long lines, etc. at the front desk. I think their timing was bad, as the hotel appears to host bus tours, which results in bursts of activity. They also have a very nice pool. read more

We stayed here after losing power. You get what you pay for ($73) awful, you felt dirtier after you showered, came home to just re-shower. Floors are disgusting, bed, shower curtain had stains. Elevator broken, had to walk up three flights, and although it is pet friendly hotel, at one point we felt we were in a kennel with all the dogs barking. Shame on me for trusting a price of such, but shame on them for letting their business get neglected. read more

The staff on duty at check in was very friendly. We arrived at 230am after travelling 20 hours and was happy to find a pleasant person at work. The room was clean, spacious & beds comfortable. The coffee was fresh & hot. The price was a bit high but worth it. read more

A bit on the old side but a comfortable room for a reasonable price. Ammentities and cleanliness were on the upper half of the scale for this type of mid-range hotel. read more

We stayed on Saturday night. The room was clean (I bring alcohol wipes and wipe everything down anyway). The price was extremely reasonable and there was no extra charge for our dog. This is unusual because even a reasonably priced hotel in the area charges between $25 and $50. The Residence Inn in Foxboro charges a non-refundable $100 charge. Check-in was easy and uneventful. The front desk was helpful when we went out and asked Gio to take our cell numbers in case the dog caused any problems. We had a king bed, a microwave and a fridge. The location is a block away from a Stop and Shop in case you need groceries or coffee (there is a Dunkin Donuts in the store). This is not a 5-star luxury hotel so don't expect that. It is clean with a reasonable price. Everything in our room worked just fine and the staff was pleasant and efficient. Be aware that there is a surcharge for using the safe and you have to check the bill to make sure you are not charged if you don't use it. read more

I can't even give this place a one star but have to,to post a review.Upon arrival room was damp and full of moisture. Linens had a wet feeling, toilet was leaking, and a/c was not working. Called front desk and maintenance came up and said there was no problem and had an attitude because we complained. Do not stay you have any environmental allergies or you will immediately flare up. Never again! read more

I've stayed here a few times. It's easy to get to from providence airport and reasonably priced. It's within walking distance to a grocery store and there are several restaurants nearby. It could use a little updating but it's clean and the staff is friendly. :) read more

Room is smoky and front desk said there were no non-smoking rooms left. Towels don't look quite as clean as most hotels, but otherwise the room is clean enough for a low budget hotel. I don't think I'd stay here again... in fact, this is my second unimpressive visit at Red Roof Inns so I may not stay at another one ever again. read more

We often stay at the Red Roof in Framingham, MA without any issue. The rooms have been clean and the staff has been courteous. So, I wasn't feeling all that concerned booking the Red Roof in Foxboro. I called about an hour earlier to our arrival to make sure I had put in for a late check-in and was told yes. We were staying here for an early morning half marathon about 20 minutes away the next day. After running a half marathon earlier that day, we got to the hotel and just wanted to sleep. First of all, the hotel is hidden back in what feels like the middle of nowhere and was hard to find. It's literally in the middle of nowhere Foxboro. When we walked into the hotel, there was a staff member (Kevin) behind the counter on a cell phone. I waited a good 5 minutes, standing away from the counter, not even being acknowledged by the hotel staff. Finally, he looked up and goes "What do you need?" in an agitated tone. I looked at my sister and friend who were staying in the room with me and looked back at this guy and said "What I NEED is to check into my room, please, so we can go to bed since we have to be up at 5AM for a race." The response back is "Oh, well, give me a minute," finishes on the phone, hands it back to the one of the three guys in the lobby (evidently one was having issues with a credit card not working for payment) and the moves onto my reservation. We were asked to pay up front - I wish I had waited to the next morning but knew we had to be out the door by 7AM. Upon inspecting the bill, I asked to have the safe removed. Once we got the final bill the next morning - it was still on there even though I denied wanting it since we were not using it. We were up on the third floor. The elevator is scary. Not going to lie - S-C-A-R-Y. It's old, it smells like wet dog and and thought at any minute, it was going to just crash to the ground. Our room was musty, cool and smelled awful - as if there had been a flood in the room. There were holes in the sheets (cigarette holes), no comforter (only one of those half BS bed decorations they put at the end of the bed). The rug felt damp. Something about this room was just off. The room itself was dingy and old - the decor was outdated. There were barely any outlets to plug in accessories like phones or iPods. The bathroom was dirty. There were no tissues, only two hand towels, a half used shampoo ... this room was a hot mess, not going to lie, I had to check the bed four times to make sure there were no bed bugs. The mattress was hard as a rock and I just couldn't wait to get dressed and out the door. I received a survey to take following my stay and told them about the interaction at the beginning of my stay. I received back an apology from the Manager with the following: "Please accept our sincerest apologies for the way your were treated at the front desk by Kevin. He and I spoke and he is very sorry for the way he completely mishandled your check-in, He apologizes. Just to let you know, he was on the phone with the plumber because we were having a serious issue in one of the rooms that had to be dealt with immediately, and our phones were down, so he was not having a good day, but still should of treated you in a professional manner. Both he and I are very sorry. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business." See - the problem is myself and two witnesses know the above isn't true. Their phones worked fine as I called ahead of time to confirm my late check-in (at 7:30 - we checked in at 8:20) and the staff was on the phone with a credit card company, NOT a plumber. Though I appreciate the apology, please be honest and have a plausible true story especially when two other people were there and witnessed the interaction/exchange. Wouldn't recommend. read more

Needs work. The shower curtain rod was detaching from the wall and the toilet handle was very tough to push down. (I'm not a little weakling either) I do not appreciate the hidden fee for using the safe. I HATE being nickle and dimed. Other than that it was OK for a low budget hotel. It's convenient to Wheaton College and cheap. I do appreciate the in-room coffee and tea as well as free coffee and tea in the lobby. The staff was very friendly. *edit* 10/7/2013 A few more complaints: 1. We had three staying in the room and needed more than the usual two bath towels. No problem. got them at the desk. The next day the maid took the five used towels and replaced them with clean ones ; but only TWO. Am I a crazy genius or does it make sense that of you remove 5 towels you should replace them with five, not two? 2. I dare anyone to look between the beds and nightstand. Apparently, the vacuums they use do not. 3. Another room, another shower curtain rod detaching from the wall. 4. New thing: Free bottle of water for card members but ONLY ONE! (cheap, cheap!) The beds were clean and comfortable, though. read more