From the receptionist to the team in the a.m. for breakfast, we're all outstanding in customer…read moreservice. The staff was hospitable, welcoming, and very friendly! The place is really really clean. White bed sheets on the and bathrooms are well-maintained. To make sure that the batteries in your remote control are not expired Fanders immediately address the issue. Breakfast was a great perk. I highly recommend this place.

Most pleasant stay. Easily accessed after night ar Gillette Stadium. Mattresses and pillows super…read morecomfy. Room immaculate. Hotel in perfect order with no noticeable smells. Breakfast had great waffle options eggs bacon, OJ, Raisin Bran oatmeal. Right on 495 in the morning. Thank you! will be staying here from now on

I would truthfully like to give this 3.5 stars based on the room I had needing some updates- but…read morestaff were great, it was nice there was a pool as well The room I had was spacious and clean- which is the most important thing that being said - some items do need attention - inside some of the drawers - items had spilled a long time ago and were dried up - so it didn't impact my stuff - but for the price - try to fix it. Also I only had one sliding closet door which was odd I liked I had a fridge and way to heat leftovers . I was at the hotel for a week and they tried to change up breakfast a bit each day. I would like some healthier options - plain oatmeal cups instead of sugar laden maple brown sugar I disliked parking is an extra fee/ just build it into the price. One night there was no parking due to roof repairs and the equipment taking up the spaces Water was hot. Housekeeping comes every other day which is ok. I did have to go to the front desk twice for more toilet paper - I only had what was on the existing roll - no extra in the cabinet and it was the nastiest one ply I think I have ever encountered I had packages I needed to ship and the desk staff were helpful lending me a tape gun and printing a label for me when their lobby printing system malfunctioned

Dark and dreary hotel. Hallways are dark and dim- and rooms are the same. The shower felt like…read moreshowering in an RV, because the tub bottom for some reason was flexible and pushed in when you stood on it. An air duct directly over the bed that could not be adjusted or turned off. Slept with a hoodie on to cover my head and neck. plus, there was a compressor or something that made the an awful shuddering, loud sound every 10 minutes. This place is tucked away far from everything and feels isolated. Oh, and they ran out of paper plates before breakfast the next morning, people were trying to eat off tiny paper bowls. Obviously, no one was able to run down to BJ's for more or door dash some plates. I would not stay here ever again. We have stayed previously in Marriott properties that were quite nice, so we felt comfortable booking here. This one is not good.

I should probably start up with the fact that I work there on Sundays as a inn keeper however, one…read moreof my favorite things to do now is to go to the Peacock pub on Sunday afternoon and have a light and refreshing cocktail in their carriage house that we have there and sometimes they have snacks but they have a Cocktail that involves a tea that is made especially for us. While you were sitting there, enjoying your cocktail and listen to the live concert on the comment across the street. It is very wonderful and relaxing.

As soon as you enter the property you feel like you've stepped back in time, you are greeted by…read moreinnkeeper Deri who's welcoming spirit immediately confirms that you've made the right choice in staying here. The personal touches in the room are a lovely surprise! It is the epitome of being made to feel truly welcome. Kathryn made us French toast with a beautiful fresh and locally sourced peach and strawberry sauce. It elevated the dish to be sublime. Also a thank you to the owners for seeing The gem this home is in taking the time to work on it's restoration. We will see you in 2 months for the movie showing event!!!! With sincere gratitude, The DeCosta's

Took our kid to college at Wheaton College and stayed here before the drop off. It was clean, and…read morethe free breakfast was good. The location was just ok. Nothing in walking distance. Can't get to the nearby Target easily (weird stoplights with no turn lane). But again, it was clean and quiet, and a good value for the price.

We stayed here the night before dropping our kid off at college and it was overall a good…read moreexperience. The location is not much to speak of, on a busy road, and while things are close, none of it is really walkable. That said, when you come through the door you can tell the people in charge have taken a great deal of care with the place. The lobby is clean and spacious and the people working the desk were polite and attentive. Check-in was easy and efficient. Off the lobby is the breakfast area and it was a really nice touch that they had coffee, tea and water available all day. The room was also very clean and a good size with a small fridge and microwave. I was very impressed with the quality of the furnishings. One issues in the room though was that the pillows appeared tiny, like little squares. It was only after rolling off it it a few times that I realized they'd taken regular pillows and folded them in half before stuffing them into the pillow cases. Odd, but I just unfolded them and that was better. The other issue was that the walls must be super thin because I could hear everything on the TV in the room next door...even at 4am. Also someone was slamming doors repeatedly in the wee hours of the morning. I'm not talking about two times, it went on for a long while and no one from the management seemed to notice/care. I know it's not totally the fault of the workers, but man, when it happens that much I sure wish they would step in. Still, I'd stay here again, maybe the noise was a one off. The bottom line is that this place is clean and comfortable with some very nice extra little touches.

Stayed here for couple nights for my nieces wedding. We stayed on the 5th floor, which was recently…read morerenovated. Nice queen size beds and refreshed interior (although the paint on some doors and the sink faucet is already peeling) and note, no more irons and ironing board - they supply you with a clothes steamer. We ate at the main dining room for breakfast buffet (it's the only option with no a la carte menu) and is $18 pp. we enjoyed it and one of the mornings they also offered omelette and eggs your way station. That was a bonus. We enjoyed their spread. For dinner, the wedding had a pre reception the night before and it was setup as a buffet with a cash bar. It was fine and just reminded me of your typical catered food. Not great but not bad. The Legends bar was a nice surprise seeing a full sports bar inside a hotel. Nice bartenders and friendly to boot. Also had live music too. They have nice size indoor pool and a tiny fitness center (please fix your Peloton bike!) too. There is a grocery store just couple minutes all of you need to get something. Nice hotel and thank you for finally adding no nuts cookies!

I'll start with the positives because there were some. The room itself was clean, the bed was…read morecomfortable, and we appreciated the small touches -- coffee, bottled water, and wonderfully fluffy pillows. After a long night out, that comfort matters. Now for the not-so-great. We were attending an event at the hotel, and unfortunately the bartender scheduled for the event was sick. That part isn't my complaint -- these things happen. However, guests were directed to the hotel bar instead. Fine... although walking through a Valentine's crowd in full vampire makeup was admittedly awkward (but that's on us and our life choices ). What was frustrating: the two water dispensers in the hallway of our event were completely empty. If there's no bartender for the event, ensuring guests have access to water seems like a very basic courtesy. Later that night, the hallway outside our room turned into what felt like a preteen playground around 11 p.m. Not ideal for sleep. I won't entirely blame the hotel for that -- but it certainly didn't help the overall experience. The real issue, and the reason for the low rating, was the construction. The website clearly states renovations begin at 8:30 a.m. and run until 6 p.m. Unfortunately, we were jolted awake at 6:45 a.m. by loud banging, drilling, stomping, and worker chatter right above our room. When you're paying close to $200 per night and hoping to sleep in after a night of celebration, that matters. A lot. We left tired, cranky, and disappointed. We even skipped the $18-per-person breakfast (served in a freezing cold dining area) because we just wanted to get out of there. It's frustrating because this could have been a decent stay. But unexpected early construction noise and basic oversights like empty water stations made it one we won't be repeating.

I don't recommend staying here due to Malik at the front desk and the General Manager. I chose this…read morehotel because of its proximity to our wedding venue. I got two rooms for my bridal party. I called a month before to get a late check out for one room and to add an additional night for my husband and I after. I asked about potential fees associated with a late check out and they said they were very accommodating to weddings and while they couldn't guarantee it till the day of, they were likely to let us check out atleast by 3. We checked in 10/16 and met Malik. I revisited the late check out for the room. He said we could check out anytime. He even mentioned that they've accommodated other weddings by allowing them to check out as late as 6pm. He said a late check out a 3pm was no problem for us and was open to hearing if we needed anything else as well. As bride this was comforting. Unfortunately the general manager, showed up at the door at 12:50pm on the wedding day and told them they needed to leave by 1 and charged us before discussing with us I called for clarification where Malik later stated he never stated those things, was rude, often spoke over me. I told him to just charge us but when I attempted to ask for more clarification from the manager, he proceeded talk over me. We left right after our wedding due to our discomfort with this hotel. Rules are inconsistent and Malik was rude. You caused increase stress on my wedding day so brides go elsewhere. I don't know who the general manager is but I recommend that you and your staff get on the same page because this miscommunication could've been avoided, if I was given the correct information in the first place.

Creepy place, run down. Could barely sleep. Bed smelt like…read morecheetos and under my bed was someone's inhaler. .. Gave some stars becaus Front desk was bubbly and nice.

This hotel was probably one of the nicest Marriott properties I have ever stayed at and the price…read morewas less than half of what some of those would cost in other areas. You could 100% tell they take pride in their establishment and workplace which is refreshing nowadays! Beautifully maintained grounds with a nice basketball court as well. The lobby is spacious and has a big seating area along with a nice bar that was pretty lively while I was there. Complimentary hot buffet breakfast had plenty of options and again was the best I've seen at hotels offering it. I wasn't too hungry so I didn't eat much but I'd recommend the maple andouille sausage if you like a little kick. The rooms felt brand new. Everything was spotless which is rare in a hotel nowadays. The bed in room 407 was definitely sagging a bit and that would be my only complaint. Looking forward to staying here again next time I'm in the area.

This hotel must be new. It still has a fresh, clean smell…read more The lobby area, the elevators and the room where we stayed were immaculate. The room and the bathroom were spacious and the beds were comfortable. The reception staff was very friendly and competent. If I am ever back in the area, I would like to stay at this hotel again.

"I'll see you in the suite We can be discrete"…read more(Billie Eilish) TownePlace Suites Wrentham Plainville is one of those increasingly popular double Marriott branded hotels because it shares space with a Springhill Suites. When you look at the building in one direction, a big sign reads TownePlace, but if you walk a few dozen steps and look at the building from a different angle another sign reads Springhill Suites. The hotel is located beyond a traffic circle on Ledgeview Way and our GPS did not recognize the address because the hotel was obviously carved into new space at the end of the street. So don't fret if your navigation system doesn't understand the address. Our phones did, but the GPS did not. Once we found the hotel, we saw they offered plenty of complimentary On-Site Parking. We were a bit confused when we walked into the lobby, because the sign behind the check-in counter read "Springhill" and there was no mention of "TownePlace". I actually walked across the lobby to see if there was a second check-in counter. There wasn't, and learned the one counter did double duty for both hotel brands. Once we solved the check-in confusion, we went to our suite, and it was very comfortable with a big screen TV, a workstation, a living room with a couch, a comfortable King-sized bed, a kitchenette and a decent sized bathroom with a good shower. The free WIFI worked well, and the HVC worked pretty well, but we did have an issue with some weird 3:00 AM noises that sounded like a coked-up telegraph operator. The hotel is just 0.1 miles away from two restaurants -a 110 Grill and a sweet Italian restaurant named Evviva Trattoria, where we had dinner and loved it (see separate review). Our hotel buffet breakfast the next morning was excellent, with three hot dishes, two waffle machines, plenty of fruit and cereal and breads and pastries and yogurts and oatmeal. I can't remember the last time I saw grapes at a hotel breakfast buffet, but they went well with the cereal and yogurt bowl I created. Four stars for a great location, room, and breakfast. I would have gone for five, except for that unwanted rat-a-tat wake up call.

Checked in and they said their credit card machines were down and the credit card on file is all…read morethey have. I needed to use another credit card and they said that I could make changes on the Bonvoy app to update the credit card on file. They also said that if I would like my room right now, they'd give me a room with a "shorter bed." I asked I've never heard of checking into a hotel with a shorter bed. Since i traveles and was tired i opted for the "shorter bed". What this employee really meant was it was a handicapped accessible room. I wish she would have just said that. I walked in and there was a stand in shower and the bed was short but other than that it was OK. Apparently, the info about updated my credit card on the app, was not true. The manager who was present during check in was the same person who checked me out the following morning. Not apologetic at all and said, well they're down, what do you want me to do. Maybe look for a solution because you're a name brand hotel. She was extremely rude and was very matter of fact. So I asked for her name so I could document our communications. She scribbled some random letters and I asked her to spell it out for me. She finally wrote her name correctly. The hotel is old. But remodeled. I can tell by the water damaged kitchen cabinets ans the white bathroom tiles. But it was clean, quiet and perfect to catch your flight out of BOS. They charge you $20 for parking per night. It was a kitchenette, microwave and full fridge. They have free breakfast in the morning Overall, i would t stay here again due to the poor service.

Not as good as it once was, which is sad to say because the place is not even two years old yet…read more My wife and I stayed there for six nights recently. Room was cozy and overall, clean. A few gripes were hair on the bathroom floor, a dried and stinky face cloth found hanging in the shower, 1/2 empty dish soap, and a 1/4 roll of paper towels left in the kitchenette area. Bed was comfortable. Not sure what was going on in the 4th floor hallway, but it was very warm. Not sure if the A/C was working or not. Room A/C was ice cold. Every door could be heard slamming, which is a new thing for any Hilton I have ever stayed at. Due to funeral plans, we left the do not disturb sign up for the first several nights. When I made contact with one of the two women at the front desk one morning, after she stared at me for a few seconds, I had to greet HER and it seemed like asking for a room freshening was like me asking for the fillings out of her teeth. Another gripe was the blonde employee seen smoking weed on her break, just outside the front door (not illegal, just discourteous). Nobody wants to walk through a cloud of any kind f smoke, it's vile. Even at check in, the blonde employee seemed a little off, not overly friendly like the night staff I have dealt with during prior stays. I never got, nor was offered, our complimentary waters (Diamond Elite member with nearly 2 million Hilton Honors points), which wasn't a big deal as I had a case of water...but more the point than anything. When the room was refreshed, they stiffed us out of two towels. They didn't refill the dish soap nor the empty paper towel roll. I had to procure extra bath towels from the pool area. The pool, now that I mention it, had cloudy water but seemed nice enough. We did not use the pool nor the fitness center. We also did not try the breakfast offerings. I suspect there are immigrants staying there. Lots of waste products found at the door of a certain room number. I mean a lot. Reminded me of a NYC apartment project. Trash bags at the door and near the elevator. Lazy bums even left the luggage cart at their door overnight. I'd likely return to this Home 2 Suites due to it's location and that it's much newer than the aging Hampton Inn behind it.

This is a new property with several kinks to work out but overall we had a very pleasant…read moreexperience. I would recommend not to stay in the first few rooms near the breakfast bar because starting at 6 am the sound of the waffle maker might keep you awake

Good prices, good rooms. Friendly staff! Especially the manager and morning crew! Breakfast…read moresatisfies!

We checked in the night before last pretty late, the man working the front desk took ten minutes to…read moreget off his cell phone to even help us, the following night it was the same gentlemen doing exactly the same thing, My husband needed a towel and it took fifteen minutes for him to be even acknowledged! That man was literally on his cell phone every single time I see him! On top of that he has an awful attitude like he just doesnt want to be here. Because of him I rate the customer service extremely low! I was expecting more from a comfort inn and suites and instead I've never been treated so rudely. The other complaint I have is bugs. I noticed a decent amount of bugs, cockroaches and ants, I moved a shirt in my drawer and a cockroach scurried out of my shirt! Right now I believe they are renevating so naturally it will bring a few bugs out, it wasnt a crazy amount or anything. My biggest complaint is the staff