I'm not the type to write negative reviews, but my experience with the staff at this hotel was…read morehorrible. I made a reservation and then had to cancel it as a death in the family led to me canceling my entire trip to the area. The woman I spoke with was incredibly nice and understanding and helped me canceled it without issue. A week later I was charged $200 on my card again by Fairfield. I called and spoke with someone who said I need to email proof of the double charge to the hotel email and they would get to it because they were too busy to help me and would call me the next day. I thought that was rather dismissive but said ok and sent the email. Today I called again as I had not heard anything back and spoke to a woman who sounded annoyed the moment she picked up the phone. I explained the situation to her, said I was traveling and was on my layover, and asked if I could speak to someone about this charge. She refused, said everyone was busy, and I could leave my number. I asked to speak with a manager and told her again I had been waiting to be called, hadn't been, and I was traveling so I really couldn't just deal with this later. She told me that "as she's already said" she's busy, the manager is busy, she wasn't going to go find them right now, and I could leave my number or hang up. I gave her my number and told her I wasn't trying to be difficult, I just wanted this random charge off my card and didn't want to go through the process of disputing it. She just said she didn't care and hung up. I've worked in hospitality for years and genuinely cannot believe the experience they thought was acceptable for this situation. I almost always choose Marriott brands when traveling but this might have been it for me. Absolutely will never book here again.

-going the extra mile. I recently spent the week in town in…read moreorder to attend services for a good friend, and to spend time with the family. The day of the funeral, I received word that another friend had passed the evening before. I came back to the hotel that evening, where I wanted to take in a cigar and a bourbon out back, in honor of my two friends. I found that I had not packed matches or a torch. Miss Taylor quickly came to my rescue by providing me with matches. The kindness didn't stop there. I was provided with a care bag that evening AND the next evening as well. The very best thing I received, was a personalized card, hand written and signed by Miss Taylor and several other members of the staff. It's the personal touch of true kindness that makes this a place I will certainly return to. It is with my deepest gratitude I write this review. Peace be the journey.

This place is disgusting and should be condemned. The parking it is desolate and looks abandoned…read more We drove around twice to make sure it was actually open. We saw some people hanging around the back the evidently were staying there. The lobby area has had a small remodel and is promising when you walk in. The hotel was empty but my co-worker and I were at opposite ends of the convention style hotel. My first room was bottom floor facing outside. While walking to my room someone in an employee laundry room area was getting high and ran when I walked by. The weed smell didn't stop there. It smelled like someone had just gotten high in my room, wall paper was peeling and was just gross. I almost packed up and left then but called the front desk and asked to move. I told her the issues and I don't think she cared. She at least put me on the second floor a few halls away from my co-worker. It was slightly better I thought. We went to dinner and came back. I walked her to her room because she's younger and pregnant. The halls were filled with pot smell and we are pretty sure a section was dedicated to people living there. I get to my room and when I pulled back the covers the one bed was heavily stained. I thought gross but there's two beds. Well the second one was stained and the pillows too. It was too late to leave so we stayed. Her room was bad but not that bad. I don't believe my room was cleaned/changed after the last stay. Hair was everywhere in the bathroom. Just awful! I've stayed in some shady places but this one ranks up there maybe at the top. Also, I'd expect more out of HI. It may be a while before I can trust to stay with IGH again.

All the 1-star reviews are correct. The 4-5 star reviews are absurd. My stay was moved twice, the…read morefirst night, due to unhealthy mold (room 224), heat that did not work (room 244). Finally, we landed in room 264 where the heater fan would not shut off all night, but we were too tired to change our room again. We checked out the next morning and found a competitors hotel. I will contact Mansfield health department with photos of mold in 224 (gross) and 244 (moderate) and ask them to inspect the property. Mansfield Public Health Department Email Physical Address Town Hall, 1st floor 6 Park Row Mansfield, MA 02048 Phone: 508-261-7366 Fax: 508-261-7343 Please note my reviews on YELP are good and bad. I question the other reviewers that give holiday inn Mansfield 4-5 stars. It does not make sense. I have travelled to China 50 times in the last 10 years, staying many times in the Beijing holiday inn. Mansfield building is old and decrepit and a joke. Other holiday inns are fine. Being an IHG member for 15 years, I now think award points are a waste of time. From now on, my wife and I will book the hotel we can afford based on reviews. Points save 10% over time, but holiday inn would only give me 2 out of 3 days points back after 4 emails to hotel management and 40 min. on call with out-of-US IHG customer service. If you really want to have fun, calculate the "standard deviation" of the reviews on this property. There is no homogeneous pattern in the reviews.... and easy to figure out what is going on here. I urge YELP to investigate holiday inn is lower case of course.

I went to the Akon/Ne-Yo concert last night at the Xfinity Center. I couldn't recommend this hotel…read moremore. It was super close by and convent. Rooms were clean and spacious. I was traveling as a single woman so feeling safe is a big priority of mine. I was on the first floor which I wasn't thrilled about because of the sliding glass doors. But the rooms facing the courtyard with the extra security bar on the door it felt very secure and I wasn't worried at all. Staff was nice and helpful. The only downsides was the fact that my AC didn't seem to be working well. But as it being a one night stay I just dealt with it.

Booked a room at this hotel through Expedia. Plans changed and contacted Expedia to cancel my…read morebooking and was told that the itinerary number I was sent had no bookings under my name, and nothing in their system. So thinking that I didn't have anything booked I never went to the hotel. Woke up this morning to a charge on my card from the hotel. Was on chat with Expedia was told that I cannot get a refund because the hotel has no refund policy for the room I reserved. So because of a mistake with Expedia I am out $299. Tried contacting through website and wouldn't let me get further than the contact form because I did not have a reservation number. I gave this 2 stars because I am also partly to blame because I didn't follow up with anybody after being told I had no booking

Some observations, good and bad:…read more - no USB ports in rooms - poor water pressure in shower - expensive food in cafe - clean hotel - maid service is spotty. Sometimes doesn't show - small rooms - big parking lot - not worth $189/night - staff was nice. Let us gather in lobby and drink/eat - overall ok hotel, but I'll pick another hotel next time.

Nice things about most Courtyards, are the size of the rooms. Seperate bedroom area and "living"…read moreroom area. Which allows you to stretch out a little. There was also a balcony and it looked like most of the rooms have them. Not much closeby as far as shopping or eating. A little more than walking distance I though. Staff was very polite and accommodating here.

Friendly & helpful staff. Quiet, comfortable, spacious room. We've been here twice & stayed in two…read moredifferent rooms. 310 was great. Had an AC unit in the sitting room. Room 313 overlooks the pool & there is a thermostat by the door (no AC unit) but it's very loud when it kicks on & off, which was a bit annoying. Breakfast was good. Cereals, yogurt, eggs, sausage, hard boiled eggs, muffins, bagels, & make-your-own waffles. The pool looked nice, & there's a nice basketball court. There's a sidewalk along the road for a nice walk, & a sports bar very close by, as well as a Starbucks & smoothie place.

Worst Marriot on the planet! Filthy, cancelled our reservation before we…read moreArrived even though we called day of To confirm . Staff is worthless and rude! Will be contacting corporate over this property. Avoid at all costs! Wish I could give negative stats!

My friend and I stayed for two nights to follow a band playing at Gillette Stadium. We called about…read morean early check-in, and the front desk person was fantastic. With traffic, we managed to get there at 3. Then we arrived, checked into our room, and the AC wasn't working, and there was a large brown spot on the bed. I called three times over the course of two hours. I asked if they could send a repairman, give us an upgrade, or just a different room, to which they responded that there were no other rooms available and that there was nothing they could do. I think the whole situation could have been improved if the staff had given us a realistic timeline for when our room might be ready, or at least offered alternatives to make us more comfortable, such as cold drinks, or letting us wait in a cooler area. Even just checking in on us with updates would have helped so we felt less ignored. I finally walked up to the desk when nobody was sent, and a very kind manager said she would check it out. When the repairman left our room, we were still stuck without an answer, and returned to the front desk. We said, "We're not picky; we just want an air-conditioned room. We're so hot." The woman at the front desk said, "We feel the same up here with no AC." Finally, we were able to get another room and dropped off our stuff, arriving at the concert just in time. The second room had working AC and looked a bit nicer, but it still wasn't clean. There was mold in the bathroom, another stain on the bed, and we caught about ten bugs that night. The lack of cleanliness made it impossible to relax or feel comfortable. It felt like basic sanitation and upkeep were not a priority here. There are employees here who I can tell are really wonderful and want the place to succeed; it's just getting through 4 or 5 other employees who don't care that makes it impossible. My friend and I planned for this concert for ages and almost missed the beginning after asking for the basics, and then "upgraded" to a room that was less than acceptable. Overall, a very disappointing experience. I would very much like to be refunded for my stay, at the least.

This is the second time staying at this hotel for a dance competition. The hotel has such…read moreincredible potential. When you walk in you are greeted by the front desk, which opens up to an absolutely stunning atrium with plenty of tables and chairs, couches, and a pool table. There is fun lighting, and different levels for the seating, so it is very aesthetically pleasing. There are hotel rooms on the left-hand side with balconies that overlook this atrium area. The actual convention room for the dance competition is also beautiful and well maintained. The reason for the three star review is because I had to balance out the entrance area with the actual hotel rooms. The hotel rooms are slightly dated and in desperate need of maintenance. There are stains on the ceiling, on the walls, missing blinds, no vent in the bathroom, the toilet is super tall, and there are bleach spots and marks on the ceilings, walls and floor of the hallway. The hallway has a musty, moldy smell as many other Yelpers have pointed out. The room also has a musty smell however we are using the dehumidifier that was already in the room, in addition to plug-ins, deodorizing spray, and Lysol spray. Overall: 5/5 on the entrance/atrium/convention rooms 1.5/5 on the hotel rooms

Coming to town for work on Forbes Boulevard and this hotel fit the bill perfectly! Also they are…read morenewly renovated, good deal all around!

Check your beds and bathroom. Bed had hair and crumbs on the…read moresheets when arrived. Bathroom had plumbing parts on the floor from an attempted repair. Was given another room and $ 20 off at check out. (Slap in the face) Elevators do not work. Owner of this hotel is Giri Hotel Management, Quincy, Mass. East Indian owner, very rude (typical) Ash Sungari who could care less to not only talk to you, yet care about his hotels or if they were clean or nor. STAY AWAY from this place and give your business to a locally owned hotel that cares.

Stayed 7/31/26 to 8/1/26. We were in room 314 had blood on the sheets told the front desk and…read morenothing was done. Also the hallways were hot and smelled like the pool and both ice machines were not working. The bathroom in room 314 was not cleaned had to clean it ourselves. We asked for housekeeping and no one ever showed up had to go out in hallway to get more towels. Never again stayed for a sports tournament much better places than this dump.

This place was perfect for a weekend getaway to see the Pittsburgh Steelers beat the New England…read morepatriots. It's not far from the stadium or downtown Foxboro. The beds are super comfortable as well and the price... it was perfect for a quick getaway.