I have to say I am completely pleased and grateful to have the experience that I did at Kunes of…read moreSycamore. From start to finish, I went in on a whim to buy my daughter her first car, explained what I was doing and what I wanted this particular car for, and all the people that I spoke to, not just my salesman, were more than willing to talk to me about the car and the safety features of this car over another. Even down to the Service department, wanting to make sure that it was everything I wanted it to be to surprise her with. Financing - flawless, quick, honest straight forward and the quickest I have ever purchased a vehicle. I live an Hour away from this dealership, and I will travel back for my next vehicle. Thank you! She loved the Acura!

BEWARE!!! I am almost starting to wonder if this dealership is money laundering. We live out of…read morestate and I had been looking at Range Rover Sport SUVs (2024 and 2025 models) within a 250 miles radius of our home. I had been watching the price on several of these SUVs available at Kunes. We had been planning a trip to Chicago anyway and decided to stop in Sycamore on our way into the city. To make a long story short, the price of the car was advertised as $61,000 online on several reputable third party sites. I even called the afternoon before we stopped by the dealership to confirm the price with the salesperson (Peyton) to make sure it was worth my time to stop and look at several of these SUVs. Peyton said the price has actually dropped a little to $60,600. Great, I thought! I should have known something wasn't right when the sales guy was pushing one of the other Range Rovers (same year, with less mileage) but with a $68,000 price tag. I asked to see the $61k SUV. He informed me it was on a "long term test drive" and wasn't available. When I clearly saw the car I saw online sitting in the lot I walked him over there and said- "What is this one? It looks like the Range Rover you claim is on a long term test drive". He said he would go inside and check it out. I should have realized right then and there this entire place is full of scammers and liars. We test drive the SUV (you know, the most affordable one that was allegedly on a long term test drive and not available) and love it. We are sitting at the sales desk, ready to make a deal and finalize paperwork. Sales guy keeps us waiting for over an hour because he is not "allowed" to do pricing- that's the manager's job. Finally, the paperwork comes back and the purchase price is $71,000! What??? Based on the Carfax report Kunes had purchased the car back in early April. You are joking right? I am getting ready to purchase a $60k vehicle you have had sitting on your lot for almost five months and you raise the advertised price by $10k right before I am ready to cut you a check for $60 grand? Ha, ha. What idiots. I should have known that gross vape and kratom I found in the middle console should have been my warning sign that this place is as shady as a trailer park. RUN don't walk from this dealership. I am in my mid-40's and this was the sketchiest experience of my entire life. Maybe they should sell beaters, not high end cars. Anybody with half a brain can see this scam from a mile away. If I could have given negative stars, I would have. I think the authorities should audit this place and make sure it is actually legit and selling cars.

I would highly recommend DeKalb Sycamore Cadillac. It was a great experience. We bought a 2025…read moreCadillac XT5 and Nick was great. He explained the operation of the vehicle after we took it for a test drive. He explained the whole process. This was the 2nd vehicle we purchased from Nick. Again if you want a great experience and great service, go to Dekalb Sycamore Cadillac.

Chuck Gasso provided such an amazing experience buying a car that I give him five stars and…read moredefinitely recommend him to anyone looking for a new or used car in the area! I drove from Iowa a couple hours and I'm glad I did. From the time I got there two weeks ago to now has been nothing but making sure I'm happy. Hands-down the best experience I've ever had buying a car. Thank you, Chuck! I'll see you for my next car purchase.

I purchased a new 2018 Honda civic from the dealership last summer. Overall, the experience was…read moregood. Sycamore was the cheapest out of the three Honda dealers, and they were able to locate and trade with another dealer to find the color I wanted. However, a year later, the wheel locks I purchased (when I bought the car) are already RUSTING. Service told me I would have to pay for wheel lock replacements as those are not covered under warranty. Honda does not stand by them as they are "an accessory." It's very disappointing that Honda, a company that touts reliability and longevity, buys a crappy aftermarket accessory, doesn't stand by the product under warranty, and then passes that cost off to the customer. (To be clear, I take care of my vehicles. This Civic gets washed frequently, and it has been waxed three this year. Prior to this Civic, I had a Ford for 14 years, and I NEVER saw this type of wheel rust on it. SMH )

Horrible parts department and service. Purchased a hood that didn't fit on the car. They wanted all…read moretypes of measurements to see who's end it was on. Took all the measurements and "Honda" wasn't satified. It was an error at the factory. The hood was half inch too small to fit the car. Bought 2 different hoods actually and they both were wrong. The car was not in an accident so there was no misalignment. Error on Honda's part and impossible to work with. Lost out on a grand and the hood doesn't even fit!

Sherry was my first point of contact, She was wonderful to deal with. She set me up with Edmund…read moreRosado in sales. He did an excellent job in trying to get me the vehicle I came in for. I would recommend Edmund Rosado 100% to anyone purchasing a vehicle new or used.

Total bait and switch scammers. Put one price out on the web and try to claim "mistake" and jack it…read moreup another 4-5k

Bought a vehicle here in June 2025. There was a ding/crack in the windshield which they agreed to…read morereplace as part of my sales agreement. Stephen the sales manager said it was a "safety issue". 4 months later and it is still not fixed. Everytime I call to inquire about it I get told they will look into it and call me back and they NEVER call back.

We bought our Grand Cherokee their and were happy. Servicing the car was OK, but then they started…read morecharging a 3 or 4% service charge on credit cards, so we switched to St. Charles Jeep from now on.

2009 Mazda5 2 out of…read more3 bolts for the Lower/Rear Engine Mount were discovered to be suddenly missing after leaking LR Brake Hose was replaced by Brian Bemis Ford. * They did not vibrate loose (they were torqued with blue threadlocker to OEM specification of 61nm when this replacement engine mount was installed back in 2014) * They did not break off. They were present prior to the aforementioned service work performed on 15.Feb.2019. They were no longer present after the aforementioned service work performed on 15.Feb.2019.

I paid over $5000 for a Honda civic hybrid 2007. It was a used car at sycamore ford bargain barn…read more . I bought this car on July 24th 2019. By September 1 it started to die. I have taken it to 3 mechanics And all three confirm the big battery needs to be replaced. The cost to replace it is over $5000. I tried taking it to a Honda dealer who is the manufacturer of the car and they confirmed it needs over $5000 worth of work. i understand that I paid for a used car but I've only owned it nine weeks now and it stopped working after six weeks. This is just not OK and I want my money back. I feel like I was robbed. This car is dangerous because it's a hybrid and it dies if you are at a stop sign or idle for to long and the only way to keep it going is by putting it in neutral and revving the engine. do the right thing. I spent to much money.

Same day repair on a minor repair I needed on my 2014 Sonata. I have brought the same vehicle for…read moreother issues as well and I feel comfortable with getting my repairs done here.

DO NOT BUY HERE! Bought a used truck here. We made a deal…read morewith the sales guy, then we moved to the finance guy. They added an extra $2,000 to the price for "reconditioning"the used vehicle. They claim every dealership does this, I've bought 2 more vehicles since & no one does this BS. They also tried to add a warranty by saying "you get the warranty" until I looked & the payment jumped almost $200 a month. Maybe just advertise the actual price of the truck, I wouldn't have even been there if I knew that the truck was $2,000 more than I was willing to pay. I didn't pay for the reconditioning or the warranty. This place is SHADY!

We bought a 2016 GLC300 during May 2016. The product specialist, Josiah, was a good listener, very…read morepatient, and was very familiar with the car during the test drive phase. We had contacted no less than 7 Mercedes-Benz dealers to find a car that we liked. Some had a car we were interested in and some offered to order a 2017 or in one case one was able to do a dealer-trade on a 2016. This particular car at Brian Bemis was a service loaner with 777 miles on it. Michelle, the sales manager, was always easy to get ahold of either via email or voice. She even gave her cell number and told us to text or call her on the morning of Memorial Day if we were unable to make it to pick up the car. We showed up for the delivery and it went very smoothly. Our initial product specialist was unable to make it due to a military commitment on Memorial Day, so Terry was the product specialist who we dealt with on delivery day. He was also a pleasure to deal with. The dealership offered the typical "glossy clear coat", "glass protection package", "extended warranty protection", and all of the other high profit margin add-ons, which I declined. They never tried to pressure us into these after I simply stated that we were not interested. Having done our homework on financing, I knew that the lowest rate available anywhere was my Company's credit union. Lee, the finance manager, was able to magically beat that rate by 0.1%. The other nice thing is that we saved a bundle in taxes by purchasing at Brian Bemis over purchasing at many of the other Chicago-area dealers because of Sycamore's lower taxes. Your mileage may vary, but 5 stars in our personal experience with everyone at Brian Bemis. Everything was just real easy.

I bought a 2013 E350 convertible from this dealer ship in September of 2014.The deal was done via…read morethe internet and over the phone. I got a great price. But I was told the day before pick it up, "It has 1800 miles on it" this didn't concern me much. The day I pick the car up. It being a keyless ignition car the first warning the car gave me was "key battery low" I told the sales manager and the sales man this and they told me how easy was to replace the batteries in the key fob. Another salesman tried to say it was because I had both keys with me. I replaced the batteries my self at home. I parked the car and my wife and I went on a trip for a week. When we returned she was excited for her first ride in our new Mercedes. When I started the car it indicated that the car was 21 days passed service A. Thats not the exact wording but it was sold to me needing the first service. I called the dealership and ask about this and was told they would look into this. After two days and two calls to different people I called Mercedes USA. They were very helpful but also informed me the warranty period for this car started in February of 2013. Basically I lost a year and a half of the new car warranty. This is very strange because the service is calculated on time and not mileage. So why did the service indicator wait a year and a half to count 365 days. And also this was sold as a new car with a certificate of origin. I have received no answers to these questions from either the Brian Bemis dealership or Mercedes USA. I fortunately purchased an extended warranty but am not impressed with Mercedes at all. As far as the dealership I don't know if they are dishonest or just incompetent.

Best Used Car Dealership, Staff Is Very Friendly And They Explain Every Feature Of The Car And Make…read moreThe Process Very Easy ! Will Definitely Buy Another Car In The Future From Them