Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

tried to call parts department, Was immediately put on hold by a frustrated and tired parts guy and…read moreafter waiting, the phone rang, put on hold again by a different but equally tired and frustrated sounding person.. third time the ringing started and went to voicemail. This dealer needs some help.

I bought a handful of vehicles here. Half the sales people were great, the other half, ok. BEWARE,…read morethey always tack on a "paint protection" coating cost, which they say they do to all vehicles. This SUV I bought from them, that just came in the night before, apparently had it done in the middle of the night, since I arrived right at the open next day to see it. There is no way this was done, but they tacked on the price of close to $2k for it. Just walk if they do this. I purchased their tire protection when I bought tires from them, which covers a new tire if you get a nail or anything in the tire. I forgot I had that protection and paid for 2 new tires that got nails in them. You would think their system would alert them that I had the warranty for free tires. Nope. When I called them the next day, they said, oh yeah, sorry, you had that, we didn't know. I spoke with one of the owners and he only cut me a check for partial of ONE TIRE! I won't go here again. Hidden fees, promises that aren't kept, and I gave them a lot of business.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

Very friendly and professional staff they also worked around my schedule to get the vehicle in and…read moreout for window tints, which look great by the way! Thank you!

I had an amazing experience at McGrath Honda of Elgin! From start to finish, the entire process was…read moresmooth, stress-free, and professional. Alex Valdez was incredibly helpful, patient, and knowledgeable throughout everything. He took the time to answer all my questions, made sure I felt comfortable with my decision, and truly went above and beyond to help me. I'm absolutely loving my new car and couldn't be happier with my purchase. The customer service was outstanding, and everyone at the dealership made the experience enjoyable and welcoming. I highly recommend McGrath Honda of Elgin, especially Alex Valdez, if you're looking for a great car-buying experience!

Recently acquired a trax. We worked with Jeff mostly over the phone and he did a phenomenal job…read more When we took delivery of the car, he made sure we were happy, showed us the details about the trax and off we went. Thanks again Jeff!

Going to anything car related, is always intimidating. But Biggers always provides such a great…read moreservice whenever we stop there. Makes asking car related questions much easier for me & for my dad! Great team they have there.

I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

Everything went well. Outstanding customer service! Jack Giardino was very knowledgeable and not…read morepushy. I love my car and am exceptionally pleased with the dealership.

I came by here for my 6 month Subaru service as I had just recently moved to the area. In the past…read moreI haven't needed to make an appointment for my services, but at this dealership they recommended I call to make one in advance just in case. Luckily they were able to fit me in. You drive up to the service garage and drive your car in. There were two staff members there checking people in. They have a nice waiting area inside with small desks with outlets, and couches, plus with free coffee. Added bonus was their dealership puppy who was available to adopt!

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

Ron and Franco made buying a car easy. They were very knowledgeable with the CX70 and even followed…read moreup after I purchased it to see if I had any questions regarding my new suv.

What I really appreciated was the honesty and customer service they showed to me. They didn't have…read morethe car I was looking for, but they asked if I wanted them to "look out" for the car I wanted. At first I thought it was a bit of a come-on, but I said, "Sure," since I figured it couldn't hurt. As it turned out, they found me exactly what I was looking for in less than a week! They got the car for me, I bought it, and everything is perfect. Michael was great to work with, and I really appreciate him going the extra mile, so to speak, to help me find my car. :)

Brought my son here to buy a vehicle he saw advertised through cargurus.com. When we got there we…read moresaw that the vehicle was as advertised (exterior and,for the most part, interior). A tear in the fabric of the driver's seat was not pictured in the ad that enticed my son. To my delight the salesman, whose name was Mike, was kind and ,for us,easy to work with. He moved around some other cars in order to free up space to get our target truck, as it were, out of its cozy little spot on the tightly packed lot. He then handed over the key. After a test drive, the negotiations were quick, smooth and satisfactory. We were not talked down to or pressured. All T's were crossed and all I's were dotted. Nothing felt sketchy. Yes they are used cars and with that, there are no guarantees. That is my review of CPM Motors.

Just to add a bit to my review, I have to say that Sam went above and beyond what I expected in…read moreservice. There was a small issue we wanted fixed before we closed the deal. Sam asked if we could wait until after the Christmas holidays and that was fine. Then, there was a mix up with contacts and the emails and texts I sent weren't returned. I grew increasingly frustrated. Finally, I called a different number, talked to Sam in person, and he not only apologized profusely for the communication problem, but also did more than we expected to resolved the original issue. A swing and a miss, but then a home run. Sam also was kind enough to have the car sent down to the Elgin office to close the deal, so we wouldn't have to go back up to Waukegan for it. Good folk to deal with. I counted up the cars I've purchased in my long life. It's 27 for me and my family. This was one of the most seamless and satisfying experiences. That there were a couple of glitches wasn't as important as that they were remedied immediately.

Spent at the very top of my budget to purchase a very clean vehicle. Requested an honest review of…read morewhat I might need to invest in the car to make sure it lasts me for several years. The salesperson generally seemed confused and untrained, and lied claiming that it was in good running condition. The car catastrophically overheated and broke down. Upon getting it towed to my mechanic, over $2000 of repairs are needed to just make it safe to drive. The manager was dismissive and asked me "what do you want me to do?" and offered me no respectable viable compensation for the headache. The $200 check he offered isn't going to make a dent in the $1100 I've already spent on tires and battery and the $2000 more I will be spending to repair a portion of it. Buyer beware.