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    Affordable Autos

    3.1 (11 reviews)
    Closed 9:00 am - 5:00 pm

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    4 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Heidy was so helpful and the process of getting a car went really smooth . Stop by and ask for Heidy or Richard .

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    2 years ago

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    7 years ago

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    9 years ago

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    Michael N.

    I think you have the wrong dealership

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    Elgin Kia

    Elgin Kia

    (139 reviews)

    Do not visit. They have no problem selling you a car, but when i tried to return the lease, they…read moretold me to stop in anytime. After the tech inspected the vehicle they said they wouldn't accept it and sent me down the road. I encountered a rude reception that didn't understand basic communications and started arguing with me on why I need to keep my plate. Maybe try and inform your employees what is correct and not be confrontational. I asked for basic help and they refused. Try St. Charles...they were like night and day and welcomed me in immediately and had everything done in less than 30 minutes.

    Although I leased a car from this dealership in 2020, I purchased another Kia EV from a different…read moredealership in 2025 and I had terrible customer service experiences this year when trying to have some warranty work done and diagnosis of an issue. When I made the appointment I spoke to three different customer service staff to describe the problem, and none of them listened to my concerns enough to state the problem accurately. When I brought my car in for my appointment, they did not even look at my car although they had it for an entire day. No one responded to my text to check on the status of the vehicle, and when I came to pick it up it was not ready although I said I needed it the next day. I tried to make an appointment one more time, but when they didn't look at my vehicle again by the afternoon I said I would take it elsewhere. I was treated rudely by the staff and service manager on both occasions. I drove 20 minutes further to the St. Charles dealership and my experience was the exact opposite. They treated me respectfully, diagnosed the issue, sent me a video of the inspection, and had the new part replaced by the next day. I will not go back to Elgin Kia ever again!

    Elgin Toyota - Partial view of their airy showroom.

    Elgin Toyota

    (497 reviews)

    I recently lease purchase a new vehicle from Elgin Toyota and couldn't be happier. Our sales…read moreconsultant, Patrick and the Manager Jesus were knowledgeable, patients, and never pushy. They found me the perfect model in the color I wanted at a price I was comfortable with. The entire process was simple and enjoyable This dealer is highly recommended

    I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

    Your Choice Autos - My Honda Civic

    Your Choice Autos

    (17 reviews)

    Just to add a bit to my review, I have to say that Sam went above and beyond what I expected in…read moreservice. There was a small issue we wanted fixed before we closed the deal. Sam asked if we could wait until after the Christmas holidays and that was fine. Then, there was a mix up with contacts and the emails and texts I sent weren't returned. I grew increasingly frustrated. Finally, I called a different number, talked to Sam in person, and he not only apologized profusely for the communication problem, but also did more than we expected to resolved the original issue. A swing and a miss, but then a home run. Sam also was kind enough to have the car sent down to the Elgin office to close the deal, so we wouldn't have to go back up to Waukegan for it. Good folk to deal with. I counted up the cars I've purchased in my long life. It's 27 for me and my family. This was one of the most seamless and satisfying experiences. That there were a couple of glitches wasn't as important as that they were remedied immediately.

    Spent at the very top of my budget to purchase a very clean vehicle. Requested an honest review of…read morewhat I might need to invest in the car to make sure it lasts me for several years. The salesperson generally seemed confused and untrained, and lied claiming that it was in good running condition. The car catastrophically overheated and broke down. Upon getting it towed to my mechanic, over $2000 of repairs are needed to just make it safe to drive. The manager was dismissive and asked me "what do you want me to do?" and offered me no respectable viable compensation for the headache. The $200 check he offered isn't going to make a dent in the $1100 I've already spent on tires and battery and the $2000 more I will be spending to repair a portion of it. Buyer beware.

    Affordable Autos - car_dealers - Updated May 2026

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