This was my second attempt at returning a defective pair of boots. I had first tried at the store I…read morepurchased them from in Towson. They were rude and disrespectful to my situation. They offered me $9.99 for a pair of boots that retail at $99.99. Thankfully, the manager at this White Marsh location who's name is Tanisha was very polite and understanding of my situation. She explained why the other location was just offering the $10. But we agreed that how the situation was handled could have been better. She offered to make it right within her authorization. Unfortunately, it's the end of boot season and DSW in general stocks very few women's size 10 anything. So I was unable to find a comparable exchange. However, because of her respect for me and her compassion towards the situation, I did purchase a pair of shoes outright. I had originally been frequenting this location just because I enjoy the shopping center it's in. I had only gone to Towson the one time because it's closer to me. But I will never set foot in the Towson location again and will continue to go to White Marsh where I am respected and appreciated as their customer. Thank you Tanisha and team. You always make my shoe shopping a little better.

This was a typical DSW, though the layout was different from any I'd been in before. The ladies…read moreshoes seemed to be largely to the back of the store, when I'm used to them being right at the front. I was just passing through hoping to see some shoes that caught my eye, but alas, there weren't any I noted worth trying on, let alone buying.

Kenny picked them up and delivered a beautifully replaced sole and heel on my Mahans. Really nice…read morework.

I've been here a few times lately. They do a nice job with heel repair on high heels and booties…read more They also can stitch and repair sailboat sail covers. Friendly service and two employees are dogs. Literally. Two cute pups to greet you.

This once great place really disappointed. 35 bucks for breading masquerading as crabcakes is a…read moredeal breaker. Stick with sandwiches from this place. Cutting corners on what was their best offering is a teltale sign they're cutting across the board.

I brought in a pair of shoes that had a minor flaw to them. Although I was hoping to get them…read moreperfect, Farrell was honest with me and explained the drawbacks of trying to repair the shoe as it was. To me, a great business will not try to get money at all costs but rather care about their customers and their satisfaction. Although I didn't get my shoes fixed, I know where I'm taking other shoes and purses for refurbishing! Thank you Farrell!

I needed a new sizing of my clothing for a wedding for my family, so I bought white T-shirts, a…read morenice dress shirt, and a nice pants as well to make sure I had clothing that fit my size and clothes that worked for my family's wedding coming up soon. I also got about a $30 discount as well from past experiences.

I was kicked out while shopping for nothin. A worker recognized me for " being kicked out before"…read morethough I had never been asked to leave. This was a horrible experience with a horrible employee with short gray hair, glasses, a shorter older woman I did not see her name tag but look out for her. Horrible customer service I will never go back upstairs at least. I think this woman should be fired for kicking out loyal customers in our local area.. This woman has tried to kick us out before, once again for nothing. Please report this worker if knowing who this woman is. From a woman in the local area, just trying to kind her own business. By the way I was shopping for kids.

I had a few pairs of women's shoes that I like and wear frequently so the heels have worn out. I…read moresaw this shop in Harford Mall next to Macy's so we decided to check it out. The storekeeper was very friendly and informative and gave us estimates on how much shoe repair would cost. You don't pay until after the shoes are fixed. I think he did a pretty good job so I brought a second pair for him to fix as well. The cost ranges considerably from $30 and up depending on what you need done so I'd say only do it for shoes that you really like where there's still a considerable amount of life left in them.

This guy KNOWS SHOES!! I had a old pair of Italian made John Varvatos Sneakers that had become…read morefaded, cracked ans had stitches coming out. He made them look just like new again. I highly recommend. His prices are fantastic and he has a fast turnaround.

I received excellent customer service. They had a whole department that had petite clothing. I…read moreloved the selection of petite tops, jeans, sweaters and dresses. The quality of the clothing is top notch. Plus they had 30% off on all their beautiful clothes. I love shopping at Talbots because I am guaranteed to get top quality and beautiful clothing.

I have shopped at Talbots for over 40 years. They have quality and timeless clothes. Great customer…read moreservices.

Thomas was very helpful and was nice. he helped us with our…read moreselection by giving us suggestions about sizes, products are a little expensive but still affordable. Overall, a great store

Thomas was great. Super helpful and very friendly. He made this year's experience much easier for…read moreus.

What a kind, professional business. He's fixed 4 pairs of shoes for me. Always friendly and…read moredescribes how he's going to fix the shoes. Recommend!!

Love these folks. Friendly, make sure everything is right, dirt cheap. My most recent visit was to…read moreget a real fiddly key cut (for the battery lock on my e-bike) and the owner went above and beyond to find a blank that would work. The bike folks replacement would have cost at least five times as much. I have been for shoe and bag repair in the past and that has been quality professional work as well.