Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

I do really like this location! They are one of the bigger DSWs and it is well stocked and super…read moreclean & tidy, including the bathrooms. I also love that there are a decent amount of guys working at this location and not just all females. My biggest grip relates to the smaller feet girlies who are a size 6.5 or smaller, and I am the smaller. They tend to only stock one pair of smaller sizes, so if you don't get that golden coveted pair, forget it! They do have the option of ordering a pair online for you, or you can go online yourself, IF the have available what you are looking for but you don't know if you are going to like them or how they fit and if you are looking to walk away with shoes in hand then you are SOL. Also, it is disappointing that DSW has changed their clearance section pricing to only 30% off instead of the former 20-60% range. I found several pairs of so called clearance prices "marked down" but they literally had the exact same shoes on the main floor with the normal price the same as the "clearance" price. Scam!

They have a great selection here for shoes, much better than other DSW locations in the area! The…read moreemployees were helpful as well! They also had a very large selection of clearance shoes that are 30% off.

Not my preferred Dick's location to visit as it always feels like an ocean wide but a puddle deep…read morein terms of inventory. The one in Chantilly is the one I prefer to go to as their Washington Nats and Caps apparel is better stock and more diverse. Also the staff seems very inattentive something imo uncommon for a sporting goods store

I typically visit here for cleats so my oldest can try them on vs. ordering on Amazon. I hate how…read moreit's a free for all to get assistance on sizes. However, and this must have changed in the past year, DSG brand cleats are paired in the soccer section so no need to wait for help. Also picked up shin guards and brought a ball they pumped at the register for us. Prices are probably not the cheapest but some things are just easier to purchase in-person.

This placed opened up years back when I was in 6th grade... I'm now a junior in college. The first…read more2 years of ownership where nothing but good things. Once the real owners moved out to LA this place turned into a scam. Cannot tell you the amount of times I went in this place to disrespected by some bumass getting minimum wage behind the counter. There shoes are all overpriced, I've seen numerous snap stories from employees here wearing and beating up shoes that they put up for sale. If you're trying to sell to them... take the lowest amount you'll take for your item then take 90% away and that's there offer. I can't say nothing but disgust with this place. If you want a real sneaker shop go check out Esteem_Va or Uniquesoles.va But whatever you do, don't spend your hard earned money with these bums

New in Town and checking the shops in my area.Unfortunately upon walking in nobody said hello or…read moreoffered to help. Prices are much higher than other shops; their offers are also lower. Got offered $250 more for trade at different store. I don't mind paying a above market for shoes if I can get them in hand, however 150 above market is not good business from a customer point of view . 2 stars cause I like their YouTube channel .

I just want to say that they have a great staff here . Very friendly and helpful especially Betty …read more She helped my friend to save money and did a great service . The clothes and other stuff are really good with an affordable price. We definitely shopping again again here .

Returns are easy in Pentagon City. Workers are…read moreknowledgeable, smart and aim to please us Nordy's!!!

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

Wyatt was very helpful anytime I called. Appreciate his quick and efficient customer serivce.read more

Vans is based out of CA and offers a large selection of shoes, as well as clothing wear and…read moreaccessories. As everyone knows, I'm a huge Converse/sneakerhead, but when I saw that Vans had a collaboration with Nintendo (my other love), I just had to check them out! I love the Donkey Kong, the controller Sk8-Hi, the Mushrooms lace-up, as well as the Princess Peach - had to get them all! The shoes are pretty comfortable, and I like that they have the styles for those who are just into laces, those who like the hi-tops, and those who like slip-ons. Staff members are friendly, and check-out was a breeze. Just note that you can also make easy purchases online and returns are hassle-free! I'm glad to see a Vans location closeby - be sure to check their goods out! +Nintendo collaboration! :D +located in Springfield Mall, near Target, next to H&M

The customer service at this DSW is great!! Im here all the time to shop or pickup online orders. I…read morelove the ship-to-store option DSW offers. This location in particular is not quite as big as other stores, but I always find what I need. There is also both a men's and kids section in addition to the women's selection. It is tucked away right in between Shoppers Food Warehouse and the post office in the Mount Vernon Plaza along Route 1. A little hard to see it past the shoppers but it's definitely there! This is a safe shopping plaza that also houses stores like T.J. Maxx and bed bath and beyond. If you're ever in a bind and need something right away, I highly recommend giving this location a try.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

I had an employee help me try on almost every Dr.Martin during the holidays. She was very helpful…read morein helping be figure out what style I wanted. The store was very busy because it was the holidays but she had no problem assisting me with finding the right boot

I walked into journeys trying to return some shoes and nobody helped me. the music was way to…read moreexplicit and loud, when i asked for help the employees had a nasty attitude. definitely not returning.

This location is nice because it is not in a huge indoor mall. The space is clean and nice and they…read morehave a little bit of everything from shoes to clothes to gear and for men, women & kids. I came looking for a specific shoe - Wales Bonner Adidas Sambas - which they unfortunately did not have and I know those are a unique style but they did not really have a selection of Sambas, hence the four stars. BUT if they do happen to have what you are looking for, this is a nice store to shop in. Marcus greeted me and assisted me and he was very pleasant, helpful, and sported a huge smile the whole time. Thanks for your help, Marcus, you are a gem!

I went in with my dad to buy shoes and they couldn't sell either of us shoes at all . Piss poor…read morestore