Will definitely be coming back! Their manager is AWESOME. My coats look brand new. I brought in 6…read morecoats and they were ready so quickly. Amazing customer service on the phone and in person. Their front desk staff are also so wonderful, kind, and helpful. I live all the way in Silver Spring MD and will be making the drive just to come here. They are incredible and really handled my expensive coats with care. They also found everything so quickly when I came to pick up which just goes to show how organized they are. HIGHLY RECOMMEND!

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

Outstanding job resoling my favorite boots. 1 week turnaround as promised and they look great!read more

Friendly but expensive. $35 to replace the back rubber/plastic tap heels on vintage Prada pumps?!…read more I normally take my shoes in need of repair with me when I visit friends in MX or Colombia so I know this would normally cost me less than $5 but I was still not expecting that much of a price hike just for the convenience of getting the shoes repaired locally! I took the shoes down the street to Old Towne Shoe and Luggage Repair--$30 for same service--still grossly overpriced but at least I'll have $5 more dollars in my pocket after the damage is done.

I am so happy I heard about Grace's shoe repair. I use to drive all the way to Bethesda to get…read moreshoes repaired. Now I have found this gem in my neighborhood. They expertly repaired my Louboutin leather heeled boots. They repaired my boots with the leather straight from the Louboutin factory!!! My red bottoms will certainly stay red with the sole patches they provide!! Thank you Graces.

Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

Terrible place! I took my daughter's riding boot in to get a broken button repaired. I told the…read moreowner, Jose, that she goes to college and lives in Boston, and the boot was going back with her. He "repaired" the button and charged me, and now it was impossible to open it. I went back in and he "repaired" it again, and as soon as she put on the boot in Boston, it broke. When she came home from college and I took the boot in to Jose, he said it wasn't something that could be repaired and it was a manufacturing defect! He said the leather had been cut too short in that part of the boot. Why didn't he state that upfront? So many wasted trips and I even paid him. What a waste! Keep away from this place!

By far the worst shoe repair shop that I have ever given my business. This shop has had my 3 pair…read moreof boots for alteration for one month. When I called to find out the status today; one of the numerous times, the lady told me that she was busy this week and didn't have time to work on my boots. Even though she promised me that they old be done no later than January 29th. I would have gotten my boots back to take them somewhere else, but she already cut the leather and cut too much on a pair of my boots. The lady stated to me that she has to figure out a way to fix my boots, even though she measured how much needed to be taken out before hand. It is very clear that this shop doesn't value my business, so I will NEVER go back again.

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

Another entitled reviewer attempted to gain the sympathy of readers with her one-star review by…read morehighlighting the price of the shoes this store allegedly botched with what she believed was a poor resoling job. She weaponized the cost of her shoes to convince us of her credibility as a customer who knows good taste. I'll do the same--but to uplift the excellent work of this small business, which has been here longer than I've been alive. I brought in a pair of Tom Ford-era Gucci boots in good condition and a pair of custom Golden Goose high-top sneakers in need of a full resoling. The Gucci boots, which I found on The RealReal and date back to the late nineties to early two-thousands, needed a rubber sole added to preserve their integrity for as long as possible. The rubber was perfectly cut and blended seamlessly with the leather of the original sole. As for the Golden Goose sneakers, I was nervous. I've heard horror stories from customers who went with third-party repair services instead of the brand's in-store $250 repair option. I took the risk of trusting this shop--because my family has been using it for years--and it paid off. The repair was excellent, every bit as good as what Golden Goose's own service should deliver. In conclusion, to the woman who complained about her two thousand dollar shoes: my two better, cooler, and more fashionable pairs look fantastic. For as long as my family resides in this city, we will continue to bring all our shoes here. Support small businesses.

Sabatino has been doing my tailoring work for 2 years, I sometimes make requests for difficult…read morethings, but I have never been disappointed, and the work is always excellent.

Friendly and quick service. Will definitely be back for alterations. They were able to accommodate…read morea quick turn for a trip