No flats that caught my eye or peaked my interest enough today…read more Folks are mostly spaced out, except it's a bit tight by the clearance section. I saw some strange and furry crocs and Steve Madden shoes. I must have missed this trend. I did see interesting short boots and pumps, but was mostly looking for flats today.

Buyer be ware!.....DSW is now using a 3rd party for their returns. I was denied a return of a pair…read moreof shoes that were not worn, were within the return time, and with receipt in hand. The reason: too many returns. I shop a lot on line, and keep most of what I purchase. There was no appreciation whatsoever for the many many shoes I've purchased and kept only about the ones returned. Most of my purchases are done on line, especially with less and less brick and mortar stores available, and so returns are inevitable. When the staff person told us the return was denied, we were treated like criminals. Again, buyer be ware when purchasing at DSW.

I love this shoe store my favorite place the staff are amazing and very helpful to all of their…read morecustomers..,

I miss the Warren location but had an opportunity to visit the Clinton Twp location. Excellent…read moreselection and prices! Such a nice friendly employee too! I found what I wanted at half price! I am definitely making a return visit!

Terrible customer service, completely incompetent. Do not go here. The employee working there was…read morecompletely arrogant, dismissive, and destroyed my shoes. When trying to ask a question about the polish, I was told I was nitpicking and then yelled at to get out of the store. Completely unprofessional and clearly a person who doesn't care about their customers.

Quick and professional. They fixed my heels after i tried to replace the the stud myselfread more

Has a good selection of shoes and nice employee. If your looking for hype shoes it has only a small…read morehandful of them. In all its not a bad choice for anyone and has a good selection.

The staff was super friendly and helpful. Selection isn't the greatest and the prices are a bit…read morehigh. Better than the typical ff, but I'd rather go to DSW or somewhere else.

I see shoe bargains in your future!…read more DSW's never disappoint. This DSW Designer Warehouse in Troy was nice with a large selection of shoes, Detroit clothing, socks, etc. I stopped in to use my $5.00 off coupon that was about to expire. I have had my eyes on this bright rainbow color bundle of Nike socks for a while. They can be found where the lines form for checking out area with the merchandise available for impulse purchases. However, I was intentional to purchase these socks and also donate a pair of shoes from my closet to DSW's Sole to Soul cause. In return, I received 50 reward points toward future purchases. It's a win-win! You can donate one pair every week. FYI: 400 points equal a $20.00 off coupon. Thank you to the college student who checked me out! She provided service with a smile.

I come to the John R DSW way to much. I am not trying to become a platinum DSW aficionado…read more They carry a lot of Mix 6, Uggs, Sperry, AK and Kelly & Katie flats and heels. I am so big into K&K them since they feel and fit so comfortably. Bought some AK's that were super comfy. Been adhering to the rule of only purchasing shoes that fit at first try and walk. Didn't have the silver metallic flats with no embellishment, would love it if they carried more metallic flats. Loving the calf hair black/brown and cream flats, goes with tons of things, much better than the Dr. Scholl's leopard print I bought a while back. I think I buy about 3/4 of my shoe collection from DSW, the rest from boutique shops as I prefer unique wears when possible. Would have been better if I had more than a $5 coupon, oh well, there aren't usually many good coupons that I can use when I find a pair of shoes it would seem for DSW.

Nice selection and competitive prices. The store is huge. This is a good place to go for the…read morebargain basement prices of the exclusive Nordstrom store.. Lots of items and lots of time to shop . Best to go during the week when it's not so crowded. Been shopping here over 30 years.

Macy's Shopping Experience…read more While I did find everything I was looking for, my visit to Macy's turned into a much longer shopping trip than expected. The biggest challenge was the lack of floor assistance--no one was available to help for most of my time there. Toward the end, I did find one helpful associate who set up a dressing room and assisted with items, which I truly appreciated. Another major issue was the clothing tags. Many items weren't labeled correctly, and the hangers didn't match the actual sizes. I had to check inside each garment to confirm sizing, which made the process frustrating and time-consuming. This isn't the Macy's I remember from past shopping experiences. While the quality of the clothing--especially professional wear--is still excellent, the overall shopping experience felt inconvenient and disappointing. Thank you Dawn

After a handful of visits, I must say this store is well deserving of five stars. Why?…read more 1). I've been greeted upon arriving which is always a nice way to start a visit to a store. 2). I've never had a negative experience and if I've had questions, they are promptly answered. 3). The selection is very good with a nice variety of shoes to choose from whether for women, men or children. 4). The store has always been clean and organized. 5). I always shop with the Shoe Carnival coupons. Who doesn't like to save money on a nice pair of shoes, right? For our most recent visit, my son needed a new pair of athletic shoes. He wanted to go to the mall but I advised him to at least look here first. He found a nice pair of Nike's that were already at a good price and with the $10 Shoe Carnival coupon, it was a no brainer for me. But he was hesitant so we both went to the mall to look around and the prices were of course higher and I couldn't find a coupon to help him save his hard earned money. After realizing the prices were at a premium at the mall, he decided to come back and buy the original pair he saw here. Yep, coupons do make a difference and most of the time if I can save, I will buy from a store that offers a bit of savings.

So disappointed, took my daughter to this Shoe Carnival for a casual day of shoe shopping. She…read morelikes the store, (mostly because of the basket ball play area, I think), we have only visited the Macomb Mall store, not finding anything at the Marshall's right next door, we wanted to check it out. I was truly impressed when we walked in at how tidy and organized the store felt, the staff seemed friendly enough, as a young woman and young man each approached us within 5 minutes of entering the store, and the shoe selections were easy to find due to how organized the store was. THAT IS WHERE MY PRAISE OF THIS STORE AND ASSOCIATES ENDS! My daughter had selected 3 pairs of shoes, we placed them neatly on a bench, disposing of any excess trash to the garbage can nearby, and set our coats beside her shoe choices on a bench between the girls and boys shoes. I went around the corner to see if there was anything my son might be interested in since we were there anyways, and she tore off to the basket ball court. After looking for approx. 10 mins, we went to get our coats and shoe selection for checkout, and all the shoes we had selected were gone! When I asked the young woman she just said, "I put them away". Now I was obviously upset that over an hour of my life was for nothing, but infuriated at the nonchalant way she responded to my inquiry, which was only compounded by the lack of any kind of apology! There was no reason for her to put those shoes away. Our coats were there, so we obviously were too. Besides, due to the lack of business in the store, we were easily seen. The young man came along, probably hearing me tell may daughter how awful this store's customer service was, and that we were leaving, and asked what was wrong. Then in a very similar, nonchalant way, he never says anything to me, but instead walks away, seeking this other associate! I was so aggravated by this time, I just wanted out of that store! I have worked within industries focused on customer service for most of my adult, working years, and am currently the regional lead for Customer relations and CSP for H&R Block, Inc., so I have seen and heard all kinds of situations and circumstances regarding superb all the way through the most abysmal types of service. So if I may, Shoe Carnival, the associates working at your Hall Rd store around 3:30-4:30 Sunday, March 3, 2019, allow me to give some pointers: First rule of thumb, always say "Sorry" when a customer is noticeably upset, no matter the reason, it's not that customer's expect you to grovel, it just let's them know you are aware, even empathetic toward their dissatisfaction. Secondly, ask your disgruntled customer if there is anything that can or could have been done to appease them, and if possible do it, within reason of course. Thirdly, don't just assume that a customer is done with their shopping just because they've walked away from their "cart" to go to another aisle for a moment. If the "cart" along with it's contents have been sitting for an unreasonably long time or If you have seen them physically exit the building, by all means, put the cart away. Otherwise it's just rude, and as in this case, the company lost over $100 by this associate's dismissive attitude toward a customer's concerns! $100 may seem like a drop in the bucket, but when you consider if every store did this 5 times a day, that's $500 a day, or 3,500 a week or $14,000 a month, you see where I'm going with this, right? It's really bad for any business to allow associates to simply disregard customers in this way. Shoe Carnival wasted my time, in the end did not get to take my money just because of one or two employees that in my opinion should't remain as such!

My podiatrist sent me to hansons because I acquired a tailors bunion and I just had knee…read morereplacement surgery a few months ago. He said Hansons will have a shoe that will aid both the issues. The closest Hansons for me was the Utica store on M-59. When I first walked in I was skeptical because the employees looked so young. I was quickly reminded you shouldn't judge a book by its cover. The young man that helped me (Jabber J.) was very patient and knowledgeable. He also had a good understanding of my issues and what I needed. I told him my price range and he didn't try to over sell. He knew the differences in the design of each shoe. I've got a new perspective on the young people today. I also have the most comfortable pair of shoes that surprisingly didn't break the bank. I highly recommend Hansons.

I love Hanson's for all of my running shoes, have been getting my running shoes from this company…read morefor at least 14 years or longer now. We had about 10 minutes until close. Service was friendly, helpful and attentive as always. The customer service is always the best here. I had 6 or more samples of shoes to try. They were even able to look up my shoe size and the last pair purchased from the Royal Oak location. I ended up with a dark navy and hot pink Brooks ghost cushion shoe. They feel like you are walking on a cloud. They gave me a frequent purchase cards, 3 of them gives you $25 off, 4 gives you $40.

First time customer. I stopped in to buy a new pair of work boots not knowing what to expect. The…read moreguys were awesome. I had never owned a pair of wedge soles before and they took the time to explain the differences in wedge material and leathers across the two brands I was comparing. I must have tried on six or seven pair as the sizing between the two brands was slightly different. The guys never complained or seemed put out. They were extremely helpful. As long as Chester Boot Shop is in business, I will never buy a pair anywhere else. As far as value, I would say that they are inline with any online retailer's pricing. However, if I can support a local, small, family-owned, customer focused business in my community, I will... always.

Wow! We went to look for western boots and hats and we were immediately greeted with a big hello…read moreand how can we help. The hat selection was larger than I expected and found just the right hat and at an awesome price! On to boots and found a handsome pair of python that the husband loved. They looked like a pair he owned 35 years ago, but updated. The salesman was extremely helpful in helping him find his size. He also offered a beautiful pair of ostrich which I preferred, but husband got just what he wanted. I WOULD MOST DEFINITELY RECOMMEND CB AND THEIR STAFF WAS WONDERFUL.

Downtown Rochester has had a growth spurt in retail over the past few years, and Sole Sisters is a…read morewelcomed addition. While this location varies significantly from the Royal Oak store (my favorite out of the two), it still has some great finds. I really appreciate their selection of hard-to-find shoe brands and unique styles. I can always find something cute, and their sales typically result in one-of-kind bargains that shoe-nistas crave. This shop definitely has the best jewelry selection for pieces that are unique and have more of a local flair, within a reasonable price range.

I disagree with the previous reviewer who likes Royal Oak better than Rochester. The store has…read moreunique pieces that you would not see in a chain store (a great reason to shop in downtown Rochester). The shoes are amazing but don't overlook the purses, jewelry and clothing pieces very artfully created. A great place to shop when you don't want to look like anyone else. The store staff is friendly and knowledgeable, helpful but not overbearing. I have found everything that I have purchased there to be made very well.