I really wanted to support Moe and his business but I made a mistake…read more I had a large tear in my Doc Marten sandals and was hoping it could be stitched up with white string. He insisted that it would look better with a leather patch glued and stitched exactly where the existing stitches were and although I didn't mind it being stitched over the tear, I let the professional do his job. Moe knows I work in the area so after dropping a piece of white leather off on Saturday, he said "see you Tuesday." I stopped by his shop twice on Tuesday and twice on Wednesday and he was not around. My parents were going to be in Eastern Market on Saturday so I had them pick up. They asked for the sandal and Moe got the sandal and had to stitch it up in front of them.... And this is what he handed back. Typically my father would have said "absolutely not" and made him redo it, but it was obvious this is the best it would get. I really wanted to support him and his business but he obviously rushed through the job. I wouldn't have been upset if he was honest and said it wasn't ready and took his time to make it look good. While he was able to cover the tear in the leather, it is a really ugly job. Leather glue is everywhere, the cut of the new leather is jaggedy and uneven, and the stitching is even worse than the cut. These shoes were definitely not cheap and it was not worth the $20 I gave him to fix them. I feel bad leaving a terrible review because Moe is a nice guy, but if you are looking to have something like this done with your leather shoes just go elsewhere.

Where do I start? I really was trying to support Moe and his business. In prior years I have…read morealways seen his business in Eastern Market, but never tried it. I took 9 pair of shoes/boots for servicing... big mistake! He "rather quickly" picked up each pair as he told me what each pair needed and then gave me the total costs. I was surprised that I had to pay up front, but paid without contesting. The repairs ranged from skins added to the sole, replacing the bottom layer of some heels to prevent them from wearing into the heel, adding heel and toe taps and making them look "good". I was really surprised when he told me that all the shoes would be ready on January 2nd (I dropped them off on December 30th). I told him it was "no rush" if he needed more time which he vehemently declined. I picked up the shoes on the promised day and after going through some (all of which were in bags) noticed that much of the promised work (heels and sole skins) were not done. After questioning the incomplete work on some shoes he began to explain the amount of time he spent "cleaning up" my husband's shoes to get them looking good and complained about the amount of work done on the shoes vs the amount of money I paid. He continued with had I went to another business it would have been "much more expensive". I kindly reminded him that I don't know the cost of the work he quoted and that I never attempted to negotiate his fees, but paid what HE quoted for the work HE stated the shoes needed. He went on to state that he had to "forego" some repairs to "make up" for time he invested in making my husband's shoes look good. I told him that he had my number and could have called to communicate extra work had to be done instead of randomly eliminating promised work. I questioned the skin he quoted on the sole of one specific pair that I thought was in superb shape except for the heel and toe wear. He stated that he could still do that if I wanted. Against my initial inclination, I left them to be done and he told me I could pick them up the following day at 6:00 AM. I told him I'd pick them up, but it wouldn't be that early. I picked them about 5:00 PM. the following day and the booth was closed so I called him and he stated he would bring the shoes to my car and also offered some "free" shoe shines and/or repairs for my inconvenience (waiting, and making multiple trips), which I promptly declined. Some other bizarre things went on, he came out near my car looking at the shoes and took them back into the shop and continued working on the shoes, brushing and shining them while I was waiting. I called him back and stated I could pick them up another day if they weren't ready. He stated they were ready while I continued to wait. When he finally brought the shoes to my car I was absolutely MORTIFIED! What was beautiful two-toned shoes with a shine (that appeared factory finished) (see pictures), now looked old, limp and stretched. When I told him they looked horribly different. They were dark and was no longer a gradual two tone. He advised because he had to "oil" them they were darker and that they will get lighter. I'm so furious about the job that was done that I won't EVER patronize that place again! I wont get into all the issues, but Leather boots and another pair of shoes were polished (I assume), but they are now darker. My UGG boots still have a bit of salt on the suede around the heel, but a good job was done on them, but I feel absolutely horrible about my son's shoes that "I will replace them" since I offered to take them there. Moe talks a big game about his experience and expansive knowledge of shoes and materials, leather etc and how he's the best in the business. The talk game is good, but the talk and the walk definitely don't align. I warn all who have shoes they care about to be mindful of the hands in which you place them. Moe seems to be a nice and polite guy, and appears to want to stand behind his work. He has offered to strip the shoes and "restore the original color and shine", but "won't get into" why he changed the color to begin with. That's honorable, but I'm cutting my losses. I will NOT take them back for him to "fix". I don't have the confidence that the shoes can be restored to their original appearance! Why return something for him to "fix" what was not even an issue when I dropped them off. I paid a lot of money for THIS lesson, gas, wasted time, his fees $275 and $600 to replace a ruined pair of shoes! EXPENSIVE education!

I took in two purses; one requiring extensive work (both leather) and Spero the owner fixed both in…read more24 hours and did a fantastic job for a reasonable price! Thank-you!

Came to this shop after finding that Sam's was closed on Monday. It had pretty good reviews so I…read morethought why not. I truly regret that decision. I arrive and wait outside as the shop is too small to allow more than one person in at a time. No big. I like to think I'm a patient person. But when I walk in to talk to the owner about my shoe and purse repair, things get bad real quick. He quickly informs me that he doesn't have the color of my shoes to repair the heel tip in the same color. I tell him that's ok, I can work with brown. He says "what else?" I show him the zipper on my purse and he says it can't be fixed. There's no screw for him to fix it and if he has to fix it, it can cost close to $100. Oh, and by the way no one else can fix it either. It's apparently unfixable! Wow. I walk out with my shoes and purse never to return again.

If you believe in repairing shoes, as I do, this is the place to go. The owner is very friendly and…read morethe rates are VERY reasonable. I've gotten several shoes repaired here, including a brand new pair of orange Stan Smith Adidas shoes that my dog chewed the back off of. Shoe Re-DO rebuilt the back of the shoe for 20 bucks. I was very impressed and happy I could salvage my orange Stan Smiths. Holler. It's a funky little place with religious icons all over the store (I think the guy is Armenian), which gives it beau coup character. Cash only. And you have to pay 1/2 up front when you drop your shoes off. I can't blame the guy. For the prices he charges, I'm certain he can't afford to be stiffed for his work. If you have a pair of shoes that need some work (new soles, heals, etc.) do the world a favor and take them to Shoe Re-DO before you throw them out.

This is the only place I really like to bring my footwear. I took a pair of boots to another…read morelocation to have the taps repaired and when I received them back the tap was two sizes too big! What in the world!!!! I'll never do that again. This guy is very professional, he offers quick turnaround, and my footwear is always done to my satisfaction. I highly recommend Shoe Re-Do, especially considering how hard I am on shoes!

This person is incompetent, unprofessional and a scam artist. He only takes cash and does not give…read moreyou a receipt. I requested a new heel and soles for $100.00. This is not a problem for a professional shoe repairman, for this guy it is. The shoes come back with no heels. This is a warning to all future customers, find another place for your shoe repairs.

I needed to find someone who could polish my work boots in less than 20 mins without an…read moreappointment. He did it for $15 and he did a wonderful job. He took my munged up and full of scuffs work boots and turned them into almost brand new. Cash only.

Great customer service, they listen and discuss with you patiently what they can do for you and…read morewhatever work you need done. Very knowledgeable and professional friendly. Work they performed for me was done on the estimated time and turned out very well done . I had a vintage pair of paratrooper style combat boots that needed a new sole over the existing one. The added a vibram #132 sole and heel and they are extremely comfortable now. Prices are very fair considering the work they performed. Definitely recommend checking them out for leather and shoe/boot work you will be very happy. I'll be back with another set of boots soon.

WOW! I cannot say enough Amazing things about House of Morrison Shoes!!! No other shop in town…read morewould touch my lilac oxfords-I even sent them back to the French manufacturer to have them polished and they came back looking just Awful! Then I found the Miracle that is House of Morrison!!! Rhonda made a Custom Lilac polish and my shoes same back looking like NEW!!! Rhonda is a GENIUS!!! I will bring ALL my shoes here from now on!!! LOVE House of Morrison Shoes!!!!!

Amazing service and quality of craftsmanship. I cant recommend said shoe repair enough. I trusted…read moreMichael with my tabi's and he did an incredible job. wish i could give him 6 stars.

I brought in a 14yr old pair of steel toes and I was greeted with "you need a funeral home for…read morethose?!" Yet, 7 days later they look new! New full rubber soles, shined, clean, and balanced. Saved $300 with not needing to buy a new pair. Very happy with results.

SUPER FAST! my red bottoms were fixed the same day!!!!! 10/5 stars!read more

I needed zippers fixed on my favorite work boots after they'd both split, and these gentlemen were…read moreabsolute professionals. Not only did they get them fixed and back to me in minutes, they were exceedingly generous and knowledgable; they explained why my zipper was doing that and what I could do to mitigate the problem in the future. Regardless of distance, I see myself bringing my business here in the future based of this experience alone. Top-notch service!

Mr. Ray has done incredible work on two pairs of footwear for me, a pair of dress shoes and snow…read moreboots. Both times his service has been fast, friendly, and I got more than I expected. I get orthopedic lifts for my shoes so I can't mess around with measurements or work because the stability of my back is at stake with these shoes. Mr. Ray does not mess around. Not only did he do the orthopedic lifts for me, he also polished the shoes and put on snow-proof soles on them. Overall I highly recommend his services to anyone that needs work on their shoes. I should also mention, I've been to professional orthotics/prosthetics specialists for my orthopedic lifts before. Mr. Ray's work is far superior and he doesn't turn down shoes that I want built up - something I can't say for the orthotics people I've worked with before!!

I don't know about what this business was like before, but I got the worst service from this…read moreperson. I was insulted and he had my shoes for 2 years and no repair. I took my boots there 2 years ago because my husband was getting his orthopedic shoes from him. He seem like a nice enough guy then. So I took my boots and a pair of heels to him. He talked about himself so much and showed off his awards I said to myself give him a try. Well today after much stress being yelled at I got my boots. Two weeks prior to this my husband called to see if my boots were ready. ????!!!! He asked my husband to measure my calf again (mind you this is the second measurement after the first! When we went to pick up my husbands shoes they still weren't ready. He had me make an appointment Friday 1/15/16 to pick up my boots (which I had to rearrange my schedule for and going downtown is no joke)), and when I got there he wasn't there. I called him and he said he was in Ann Arbor. Oh and by the way it was two pair of foot wear he had for me. A pair of red shoes that he had for a year and my boots 2 years. If he would stop bragging about himself and his business so much he can remember what he is doing and what he was suppose to be doing. He ended up giving me my heels for free because it took so long for him to do them ( a year!). I would not write this review if he did not yell at me or lie or make excuses about returning calls or having my boots ready. Business is business, Good customer service is good customer service. I told him I was writing this too. He told me he didn't care sooooooo. here it is. And they are always talking about supporting "Black Businesses". SMH Well he lost ours!