I came hear on 4-16-26 to purchase bus tickets and the employees that was at the counter giving…read morecustomer service was diana Roque. I got to say she needs to have better customer service her attitude was 0/10. I understand we all dont have good days but when u deal with customer service u need have a smile on your face even do it might be fake but your the person representing the business your the face we see when we come inn and we get greated with bad attitude definitely a bad experience im paying for all my services nothing was given to me for free do better diana

If I could give it a 0 rating I would Don't recommend at all…read moretook over 30 hours to get to my destination and took over 3 hours to switch buses and kept making stops frequently and when we got to the bus station we had to sit out in the cold

WOW! What a great trip. Atlanta to Nashville round trip. I expected a great experience but it…read moreexceeded my expectations! Ms. Aretha is the ultimate attendant. She took care of me as if I were a VIP. I'm not but she made me feel like I was! Food, drink & treats were great! I was able to get sleep in the quiet atmosphere. Your drivers were great too. Add more routes! I'm ready!

Did round trip from Dallas to Austin. Exceeded my expectations in every way. Professional and…read morefriendly attendants and drivers. Great and tasty lunch options. On time arrivals. Small amenities you wouldn't expect (warm towel to refresh, a basket of snacks offered several times, climate controlled, free WiFi that works. Spotless nice size bathrooms. Honestly felt like I was in a first class environment without the rules and hassles of flying, let alone not having to endure going through the airport nightmare ( security, baggage). I wish they would expand their destinations from Dallas beyond just Austin, Houston and OKC. I'd take them if I could to Santa Fe, New Orleans if they went there. Can't say enough great things.

Last took the Greyhound roughly thirteen years ago. Buying a ticket, checking in luggage, and the…read moreoverall trip was very smooth and hassle-free. The only complaint was all the stops made in between Fort Worth and Houston and the actual length of time for the trip. At least someone else was driving, and I could sleep the time away or read. Don't take if you're looking for a quick way to get anywhere; however, using the service is very economical.

My son is on tour with marching band. First time away from home. He told me to book Sunday morning…read more Turns out there is no accommodations Sat night. So I IMMEDIATELY call to move the reservation to a late night Sat bus that is cheaper. I am told I have to pay $35. I don't have that currently. There are apparently no exceptions. There are no corporate office to call. There are no offices in the U.S. I explained that my son was barley 18 and it was his first time away from home, and that I couldn't leave him without a safe place alone in Indianapolis all night. I asked my options. I was told I had none. I said you and your company are not concerned about the safety of a young person? He answered"that's right". I was appalled. I asked again. "Greyhound doesn't care about the safety of a kid traveling? He repeated..."that's right". The said they couldn't help. They can't control the computer. That I could cancel if I wanted. But that still would cost the same amount. Absolutely NO concern or customer service. I have never in 40 years been blatantly told that the customer does not matter. Please do not book with Greyhound. And DEFINITELY do not trust them to ensure your children's safe travel. I called immediately after booking. And was shook down for $40 I didn't have at the expense of my son's safety. Shame on this company EDIT- Supervisor Himae took it up on himself to reach out and solve my son's travel issue. I understand that they have policies but he took the time to listen and help me get my son home safe. It's employees like this that make the corporate world still run. Without a personal touch customer service would be gone. I appreciate his help and as long as people like this work for greyhound, they may keep my business

Very helpful It was a good smooth ride on my way to Dallas the bus driver was awesomeread more

They are rude af. The nihht driver was an hour late causing all of us to miss our morning bus. When…read moreI tried to get my ticket fixed the only thing the lady would say is I cant help you. Then acted like we were jot there. As good at customer service as an oversized paper weight. But a paper weight would have bee of more use. I had to buy another ticket and it set me back 6hours and 43$. If there is any other way to get where you are going take it. I have never been treated so rudely over a mistake that was not mine. I mean their driver was late if they cant help who the ef can. Seriously one of the worst experiences I have ever had. Greyhound needs to get it together. If I missed the bus thats one thing but their driver was late and to be so rude to people when the mistake was made by you is 100% unacceptable.

I took the Mega bus from the Prime outlets in Grand Prairie off of I-20 and HWY 360. The pick up…read morespot is near Saks Fifth Avenue, and there are small signs in the parking lot towards the back of the shopping center. The bus was clean, and on time. The driver was VERY good, I wasn't nervous or agitated which says a lot since I'm a nervous passenger. I was able to watch movies on my phone and just relax. My trip took us to downtown Dallas' Fuel City for pick up of more passengers, then a straight shot to Conroe, a park and ride, literally under the bridge of I-45. It's a little shocking that there isn't staff or a building, but I made sure my ride would be there so I wasn't scared. I WOULD have been anxious as an older woman if I had to stand under that bridge, which is not near anything within walking distance, as an older woman. I will definitely take advantage of the Mega bus again, my ticket was only around $40 all in, which driving would have cost me that much in gas. My brother however, the one that picked me up, a former Cop, was less than pleased about the lack of safety, so keep that in mind. The internet didn't work for the first hour or so, but eventually when I tried it was available. Weirdly there are no USB outlets, you have to have a standard 110v wall brick to charge your phone, and the outlet on my row was very loose, so I had to prop my bag against it to charge my phone. But again, the bus was clean enough, and I would use the service again, I found it very comfortable.

This was a three hour ride in a sauna. Left my carry on and an IPad escaping the heat. Don't…read moretravel ghetto. If on a plane I would have recovered it by now. Mega Bus, No!

Es la peor compañía de autobuses para viajar , compre unos pasajes para mi sobrina y cuñado para la…read moreciudad de guanajuato y fue la peor experiencia que antenido viajando con esta compañía tornado! Por que el chófer llegando a queretaro los quería bajar ahy por que ya no havia suficiente gente para llegar hasta gunajauato por Dios si tu estas pagando por un servicio y ahora resulta que el chófer decide que no p q ya no hay más pasajeros !! Y sin mencionar que antes los hicieron bajar de el camion para mandarlos en otro. Y poniendo en peligro la seguridad de mis familiares sabiendo que viajaba con una menor de edad! No les recomiendo para nada esta compañía ! Lo peor para viajar cero seguro!​

first they stole my raybands glasses and 100$ cologne i called customer service and they put you on…read morehold disrespectfully without telling you anything that there going to put you on hold they put you on hold while you are explaining what is your inconvenience thy dont care when we where in Dallas waiting 4 hours since 6-10 when originally they told us 9 so we waited extra hour n when we where inside i had my ray-band glasses and sons cologne in a see through pouch in my luggage the only people who touch the luggage are the workers and there is cameras we called the place and ask to check cameras they said they dont know anything and they didn't see anything js like that then when we got in bus He only stop at mcdonalds AND OUR RIDE WAS 2 days long and it was only 2 times that he stop for food 1 time each day then the driver drived wobbling breaking really hard and js stop at places and delay are arrival time then dont get me started on the comfort its the most uncomfortable bus ride ever my legs got bruised not even the worst part my 15 year old son got stuck in the little bathroom thats inside the bus located all the way in the back all he did was lock it and it stayed lock stuff jammed didn't want to unlocked it got stucked and its a very small bathroom with no sink no toilet paper very shaky hard to poo and pee and all he did was lock it because if u didn't lock it it would open while ur peeing or pooping and he lock it normally and got stuck i review this weak ass trash ass bus -10/10 dont recommend trash uncomfortable nasty and door gets jammed if u simply lock it had to wait 5-10 mins inside small bathroom he said felt like my oxygen would of ran out if he stay any longer deres no holes no nothing js pure closes in smaller then PORTAPOTTY n HOT HUMID like JUST said -0 out of 5 stars not even 1 HORRIBLE! DO NOT RECOMMEND TORNADO BUSS ESPECIALLY FOR CHILDREN OR FAMILYS GOING PLACES THATS 2 DAYS AWAY HORRIBLE SERVICE FORGOT TO mention THERES NO WIFI THEY DONT EVEN TELL U HOW FAR OR NOTHING EDIT: NOW NOBODY IS IN THERE AND IT JS GOT JAMMED BY ITS SELF LOOK!! ABSOLUTELY NEGATIVE 0 stars out of 5 WORST EXPERIENCE EVER DO NOT RECOMMEND REPEAT DO NOT RECOMMEND. I went to advise the driver about the door not working and he acted like he didn't care, he said yes I know it gets stuck just try to open it here me trying to open it

Actually had a fine experience with Megabus. This station is large, has security guards that walk…read moreyou out when the buses arrive, and isn't shady. I went from Dallas to Austin with me scheduled to arrive within three hours. Ended up getting to Austin half an hour earlier than expected. Much more pleasant experience compared to Megabus on the way to Dallas. WiFi never works on Megabus. Even if they seat you on the older Kerrville buses. Ironically the older Kerrville bus was more comfortable compared to the double decker Megabus. On the Kerrville bus, I had more leg room and the AC actually worked.

Megabus say 10 years up to 5 years ago was the number one and best bus to travel with in USA…read moreespecially in Texas. But now 2023 no way. Not only are they collecting high bus fares and selling seats to passengers, they're no more Megabus traveling in Texas axis obviously. Bad drivers with no concerns about the passengers. No one to explain or apologize to the passengers that they no longer have Megabus, instead they just load passengers into some COACHLINE buses without A/C working properly, no WI-FI and no charging ports to charge passenger's phones. The seat are so dirty I can go on and on. It is way better to let the passengers know that you've sold MEGABUS business INSTEAD of selling travel tickets and sending some no working good buses to passengers.

If I could give zero stars I would. My brother was left in Tyler TX on his journey to TN with…read moregreyhound due to matters out of his control. He felt very unsafe due to the other passengers as well. My brother has disabilities and this is how he was treated! Absolutely ridiculous and uncalled for. Never use greyhound. I couldn't talk to a real person about this matter to get him some kind of refund. They said "you can only email them". Ive been battling them for two weeks now and their solution was a $84 voucher once again was only by email. Never use greyhound

I have traveled with the Greyhound Bus Company for years. And while they are the affordable way to…read morego, the quality cleanliness and safety are seriously lacking. Not to mention their Customer Service "people" have gotten extremely rude, when you ask the simplest of questions. Yet they will go outta Their way to find New reasons and excuses to rob you. To the point, I'm traveling to Boston Massachusetts, stopping first in New York so I will ask my question there, most likely they will have the answer to my question, especially when I tell them that Indianapolis Indiana acted like they didn't have common sense or could answer my question.

worst bus lines we have ever used. no ac from Dallas to Lewisville, tx. then the bus driver…read moreforgets to stop in Lewisville and makes it all the way into Denton by the university and has to turn back around. when he got to Lewisville many people got off because they were suffocating in the bus due to no air condition. I called and reported the issue and it was like they hear this all the time. No big deal...Assaholas. You will never get any of my family's money ever again. I HOPE YOU GO UNDER!!!!!

Waited almost an hour and my bus never came. Not sure about during daylight, but in the early…read moremorning that place is terrifying. It's a place where drifters should use the bathroom and crimelords should dump bodies, and that's about it. Bus never came, and no one was on site to explain what was going on. No one answered the phone, even when the home office tried to call them the next day. Two days later, the home office finally told me the bus arrived an hour late, which would have made me late for my next connection anyway. No refund offered. No thanks, Greyhound.

...Customers beware...Star City Charters, Dallas location, 469.571.6759 has the worst customer…read moreservice and policies in the industry. I spoke with both a driver and the owner. Both, had callous disregard when addressing a legitimate concern. This company has a policy of disposing any item left on board, regardless of dollar value. THiS IS NOT INDUSTRY STANDARD. I have NEVER been spoken to and yelled at over the phone, as I was by these bozos. Apparently, this company, as I was told by the driver, was subcontracted by Coach Tours. Shame on Coach for not vetting your subs. Horrible representation of your company. Also, I noticed on the Star City Charter website that they claim to have been in service sincr 1986. The 'owner' told me that they've been in service for 1 1/2 years.....? ? REALLY?

This is the worst place ever they don't care about there customers at all the people that work…read morethere are rude and they can care less about them and don't get me started about the bus drivers and I will say about the restrooms on the bus are the worsted and all so in the bus station you don't want to go in there restrooms at all the security are all rude to the max