I came hear on 4-16-26 to purchase bus tickets and the employees that was at the counter giving…read morecustomer service was diana Roque. I got to say she needs to have better customer service her attitude was 0/10. I understand we all dont have good days but when u deal with customer service u need have a smile on your face even do it might be fake but your the person representing the business your the face we see when we come inn and we get greated with bad attitude definitely a bad experience im paying for all my services nothing was given to me for free do better diana

Terrific! On-time, clean, comfortable seating, friendly staff, outlets to plug in your devices.read more

Arrivals and departures were right on time. Buses were clean and comfortable. Staff was kind,…read morecourteous and professional in all aspects. Will definitely recommend Vonlane to family and friends.

Great experience from start to finish. So much easier than flying. Just hand your luggage to the…read moredriver and get on. No waiting to board. Inside it is more comfortable and roomier than a coach airline seat. Service is great and they are constantly waiting on you from the moment you arrive with water, even Kleenex or ibuprofin, snacks, meals if over lunch, snacks, drinks for purchase, free wifi. Bathrooms are clean. Everything ran perfectly on time. Only drawback is that there are only limited times each day.

Last took the Greyhound roughly thirteen years ago. Buying a ticket, checking in luggage, and the…read moreoverall trip was very smooth and hassle-free. The only complaint was all the stops made in between Fort Worth and Houston and the actual length of time for the trip. At least someone else was driving, and I could sleep the time away or read. Don't take if you're looking for a quick way to get anywhere; however, using the service is very economical.

My son is on tour with marching band. First time away from home. He told me to book Sunday morning…read more Turns out there is no accommodations Sat night. So I IMMEDIATELY call to move the reservation to a late night Sat bus that is cheaper. I am told I have to pay $35. I don't have that currently. There are apparently no exceptions. There are no corporate office to call. There are no offices in the U.S. I explained that my son was barley 18 and it was his first time away from home, and that I couldn't leave him without a safe place alone in Indianapolis all night. I asked my options. I was told I had none. I said you and your company are not concerned about the safety of a young person? He answered"that's right". I was appalled. I asked again. "Greyhound doesn't care about the safety of a kid traveling? He repeated..."that's right". The said they couldn't help. They can't control the computer. That I could cancel if I wanted. But that still would cost the same amount. Absolutely NO concern or customer service. I have never in 40 years been blatantly told that the customer does not matter. Please do not book with Greyhound. And DEFINITELY do not trust them to ensure your children's safe travel. I called immediately after booking. And was shook down for $40 I didn't have at the expense of my son's safety. Shame on this company EDIT- Supervisor Himae took it up on himself to reach out and solve my son's travel issue. I understand that they have policies but he took the time to listen and help me get my son home safe. It's employees like this that make the corporate world still run. Without a personal touch customer service would be gone. I appreciate his help and as long as people like this work for greyhound, they may keep my business

Presently I am having the pleasure of riding with Greyhound directly behind the driver and her…read moretrainer. Let me tell you this guy is Good at coaching and teaching! No doubt the driver has complete confidence in herself and it shows but I don't think anyone would not be successful with this teacher. Great job Greyhound. Atl from Dallas route 0604

If you don't want to waste your money and time or end up frustrated, avoid Greyhound. They changed…read morethe bus station address and my departure time last minute, leaving me stranded. I had to pay for a hotel and food just to keep up with their changes. Even after arriving an hour early today, the bus still left without me, and there was no Greyhound bus in sight. I've spent over $350 because of their poor service. I'm requesting a full refund and compensation. This has been incredibly frustratin

I took the Mega bus from the Prime outlets in Grand Prairie off of I-20 and HWY 360. The pick up…read morespot is near Saks Fifth Avenue, and there are small signs in the parking lot towards the back of the shopping center. The bus was clean, and on time. The driver was VERY good, I wasn't nervous or agitated which says a lot since I'm a nervous passenger. I was able to watch movies on my phone and just relax. My trip took us to downtown Dallas' Fuel City for pick up of more passengers, then a straight shot to Conroe, a park and ride, literally under the bridge of I-45. It's a little shocking that there isn't staff or a building, but I made sure my ride would be there so I wasn't scared. I WOULD have been anxious as an older woman if I had to stand under that bridge, which is not near anything within walking distance, as an older woman. I will definitely take advantage of the Mega bus again, my ticket was only around $40 all in, which driving would have cost me that much in gas. My brother however, the one that picked me up, a former Cop, was less than pleased about the lack of safety, so keep that in mind. The internet didn't work for the first hour or so, but eventually when I tried it was available. Weirdly there are no USB outlets, you have to have a standard 110v wall brick to charge your phone, and the outlet on my row was very loose, so I had to prop my bag against it to charge my phone. But again, the bus was clean enough, and I would use the service again, I found it very comfortable.

This was a three hour ride in a sauna. Left my carry on and an IPad escaping the heat. Don't…read moretravel ghetto. If on a plane I would have recovered it by now. Mega Bus, No!

Es la peor compañía de autobuses para viajar , compre unos pasajes para mi sobrina y cuñado para la…read moreciudad de guanajuato y fue la peor experiencia que antenido viajando con esta compañía tornado! Por que el chófer llegando a queretaro los quería bajar ahy por que ya no havia suficiente gente para llegar hasta gunajauato por Dios si tu estas pagando por un servicio y ahora resulta que el chófer decide que no p q ya no hay más pasajeros !! Y sin mencionar que antes los hicieron bajar de el camion para mandarlos en otro. Y poniendo en peligro la seguridad de mis familiares sabiendo que viajaba con una menor de edad! No les recomiendo para nada esta compañía ! Lo peor para viajar cero seguro!​

first they stole my raybands glasses and 100$ cologne i called customer service and they put you on…read morehold disrespectfully without telling you anything that there going to put you on hold they put you on hold while you are explaining what is your inconvenience thy dont care when we where in Dallas waiting 4 hours since 6-10 when originally they told us 9 so we waited extra hour n when we where inside i had my ray-band glasses and sons cologne in a see through pouch in my luggage the only people who touch the luggage are the workers and there is cameras we called the place and ask to check cameras they said they dont know anything and they didn't see anything js like that then when we got in bus He only stop at mcdonalds AND OUR RIDE WAS 2 days long and it was only 2 times that he stop for food 1 time each day then the driver drived wobbling breaking really hard and js stop at places and delay are arrival time then dont get me started on the comfort its the most uncomfortable bus ride ever my legs got bruised not even the worst part my 15 year old son got stuck in the little bathroom thats inside the bus located all the way in the back all he did was lock it and it stayed lock stuff jammed didn't want to unlocked it got stucked and its a very small bathroom with no sink no toilet paper very shaky hard to poo and pee and all he did was lock it because if u didn't lock it it would open while ur peeing or pooping and he lock it normally and got stuck i review this weak ass trash ass bus -10/10 dont recommend trash uncomfortable nasty and door gets jammed if u simply lock it had to wait 5-10 mins inside small bathroom he said felt like my oxygen would of ran out if he stay any longer deres no holes no nothing js pure closes in smaller then PORTAPOTTY n HOT HUMID like JUST said -0 out of 5 stars not even 1 HORRIBLE! DO NOT RECOMMEND TORNADO BUSS ESPECIALLY FOR CHILDREN OR FAMILYS GOING PLACES THATS 2 DAYS AWAY HORRIBLE SERVICE FORGOT TO mention THERES NO WIFI THEY DONT EVEN TELL U HOW FAR OR NOTHING EDIT: NOW NOBODY IS IN THERE AND IT JS GOT JAMMED BY ITS SELF LOOK!! ABSOLUTELY NEGATIVE 0 stars out of 5 WORST EXPERIENCE EVER DO NOT RECOMMEND REPEAT DO NOT RECOMMEND. I went to advise the driver about the door not working and he acted like he didn't care, he said yes I know it gets stuck just try to open it here me trying to open it

Literal highway robbery. I booked a round trip, San Antonio-Dallas. Paid $28. Megasbus canceled the…read morereturn trip Dallas-San Antonio, forcing me to look for another way to travel. They refunded me $4 and kept the rest saying that their ticket is non-refundable! Don't do business with these crooks!

Actually had a fine experience with Megabus. This station is large, has security guards that walk…read moreyou out when the buses arrive, and isn't shady. I went from Dallas to Austin with me scheduled to arrive within three hours. Ended up getting to Austin half an hour earlier than expected. Much more pleasant experience compared to Megabus on the way to Dallas. WiFi never works on Megabus. Even if they seat you on the older Kerrville buses. Ironically the older Kerrville bus was more comfortable compared to the double decker Megabus. On the Kerrville bus, I had more leg room and the AC actually worked.

I am extremely disappointed with how Greyhound handled both a lost property situation and a…read moredisability-related communication accommodation request. On March 3, 2026, I traveled on Greyhound Bus Route US1160 from San Antonio, TX to Austin, TX. After exiting the bus in Austin, I realized about one hour later that I had inadvertently left my suitcase in the secured undercarriage baggage compartment. Because the undercarriage storage area is locked and only accessible by Greyhound personnel, the suitcase remained in the company's custody while the bus continued to its final destination in Dallas. I immediately submitted a lost property report while the bus was still en route. Greyhound initially stated that the investigation process would take approximately 7 business days. It has now been about a month without recovery of the suitcase or a clear explanation regarding what inspection procedures were conducted or what investigative steps were taken. The suitcase contained electronics, clothing, and personal items, including limited-availability apparel that cannot easily be replaced. One electronic device contained in the suitcase has shown recent internet connectivity activity after the loss was reported, which raises concerns regarding how reported lost property is handled once a claim is submitted. In addition to the lost property issue, I requested a reasonable communication accommodation due to a disability that affects my ability to process complex written communication in high-stress situations. I requested phone communication to ensure effective participation in the claims process; however, communication continued primarily through email, which made it significantly more difficult to obtain clear updates or meaningfully participate in resolving the issue. Additionally, when asking questions regarding Emotional Support Animal (ESA) policies, responses at times felt dismissive when simply seeking clarification regarding applicable rules. Given that Greyhound operates nationwide and serves many individuals who rely on accessible transportation, transparency and consistency in both lost property handling procedures and accessibility communication practices are extremely important. I hope the company improves: * transparency in lost property investigations * consistency in communication accommodations * clarity in customer support processes * handling of disability-related inquiries I am sharing this experience so other travelers can be aware and so the company has an opportunity to improve its procedures. Documentation of the timeline and claim communications is available.

I have traveled with the Greyhound Bus Company for years. And while they are the affordable way to…read morego, the quality cleanliness and safety are seriously lacking. Not to mention their Customer Service "people" have gotten extremely rude, when you ask the simplest of questions. Yet they will go outta Their way to find New reasons and excuses to rob you. To the point, I'm traveling to Boston Massachusetts, stopping first in New York so I will ask my question there, most likely they will have the answer to my question, especially when I tell them that Indianapolis Indiana acted like they didn't have common sense or could answer my question.

worst bus lines we have ever used. no ac from Dallas to Lewisville, tx. then the bus driver…read moreforgets to stop in Lewisville and makes it all the way into Denton by the university and has to turn back around. when he got to Lewisville many people got off because they were suffocating in the bus due to no air condition. I called and reported the issue and it was like they hear this all the time. No big deal...Assaholas. You will never get any of my family's money ever again. I HOPE YOU GO UNDER!!!!!

Waited almost an hour and my bus never came. Not sure about during daylight, but in the early…read moremorning that place is terrifying. It's a place where drifters should use the bathroom and crimelords should dump bodies, and that's about it. Bus never came, and no one was on site to explain what was going on. No one answered the phone, even when the home office tried to call them the next day. Two days later, the home office finally told me the bus arrived an hour late, which would have made me late for my next connection anyway. No refund offered. No thanks, Greyhound.

...Customers beware...Star City Charters, Dallas location, 469.571.6759 has the worst customer…read moreservice and policies in the industry. I spoke with both a driver and the owner. Both, had callous disregard when addressing a legitimate concern. This company has a policy of disposing any item left on board, regardless of dollar value. THiS IS NOT INDUSTRY STANDARD. I have NEVER been spoken to and yelled at over the phone, as I was by these bozos. Apparently, this company, as I was told by the driver, was subcontracted by Coach Tours. Shame on Coach for not vetting your subs. Horrible representation of your company. Also, I noticed on the Star City Charter website that they claim to have been in service sincr 1986. The 'owner' told me that they've been in service for 1 1/2 years.....? ? REALLY?

This is the worst place ever they don't care about there customers at all the people that work…read morethere are rude and they can care less about them and don't get me started about the bus drivers and I will say about the restrooms on the bus are the worsted and all so in the bus station you don't want to go in there restrooms at all the security are all rude to the max