Dear, Kansas Attorney general, and BBB. My Family and I need your help with a business that will not honor their work that has caused damage to our finished basement. My wife and I moved to our house in 2008 knowing we are getting up there in age and that would be where we retire, However, due circumstances in life we became the recipient of a Granddaughter who we have been raising and supporting from the day she was born. We have a two bedroom ranch home which since we were adopting her to create more room for her and our future comfort we got a home equity loan and partially finished the basement. The sump pump is in the corner of one the rooms which is (was)finished and covered with a really nice Cabinet over it. To add extra security and peace of mind we also added an extra sump pump with battery back up. We have not had the time to spend a lot of time downstairs, However, I check the pump regularly and noticed the backup sump pump was working only. So I thought. I contacted Reddi Root'r AKA Reddi Services located at 4011 Bonner Industrial Dr., Shawnee, KS 66226 Tel# 913-3285595. First Contact 9/21/2018 9/21/2018 Michael Allen the Technician came in and said the first sump pump needed to be replaced. I said okay go ahead and do it. Then he said mine is 3 times what you can buy from home depot. Why don't you get one and He will return on Saturday 9/22/2018 at 9 am. On Saturday He replaced it and paid him He left. 10/07/2018 on Sunday. It was raining and I went downstairs and the room had water on the carpet and when I open the cabinet water was gushing through the top of the white pipe that was going to the outside extremely fierce. I then Immediately contacted Reddi services at around 4 pm and Eric showed up at 7:30 pm and told us whoever had installed the pipe fitting had not tightened the screws. The damage was already done. He gave us a brochure to another company that will come out and cleans the carpet. I immediately called Value Clean, I talked to John manager and he said put a fan there and remove any furniture I told him I have two herniated discs and a partial right knee he told me don't worry about it we'll see you tomorrow(Monday). On Tuesday morning I called them, apparently, they had forgotten about me so they scheduled me for Friday the 12th of October. Which was 6 days from the time the incident happened. They came in on Friday removed the padding and cabinet over the pump and floor molding and left. Saturday the 13th I called the office of Reddi Services they told me We will have Gina call you-she did not Sunday the 14th I called- They will have Gina call me Tuesday no call Thursday- Gina called me and said How can I help you I said we are you going to fix the damaged area. She told me that was my responsibility because I didn't move the furniture and I told her Gina I had already told John of my handicap and physical situation and he said it was okay and also they didn't come to my house until 6 days later. Gina told me, She will not do anything else. Dear, Kansas Attorney general I paid for a service with a one year warranty on it They damaged my house and They don't want to help. This is not fair. Please help with this. read more

Reddi Services in Shawnee, Kansas installed our new Lennox Air Conditioner (central air) compressor, evaporator coil, thermostats and damper system. They sent technicians Mike C. and Brian C. to perform the work. These guys did an absolutely fantastic job! They worked efficiently, provided guidance and advice and kept us informed on what was going on. We asked a lot of questions and they patiently and expertly handled each one with consummate skill and kindness. They spent time making sure we understood how the thermostats worked, how to set them and how the electronic controls manage the dampers. They were meticulously careful moving around in our house and took pains not to leave a mess. They even worked hard to avoid damaging our newly seeded yard as they maneuvered the heavy compressor around the house and into position. We enjoyed talking to both of them and they were so considerate and helpful. We've experienced the myriad of workers here at the house and these two were by far the best. They exemplified the qualities of trust, integrity, responsibility, respect, reliability and honesty that Reddi Services describes as their core principles. Mike C. and Brian C. truly are "Reddi Heroes"! I wouldn't hesitate to refer friends to Reddi Services...particularly if they are lucky enough to draw these two fine gentlemen. Thanks, Reddi Services for doing such a great job! read more

Our AC went out on a Monday night - Reddi Services sent someone out that evening but before the tech, Joel, could get to our house it started raining so he had to reschedule for the next morning. He said he'd be here first thing Tuesday and he was! He quickly figured out that our AC and furnace all needed to be replaced (it was nearing 20 years old so this was not a shock) and gave us options ranging from a temporary, more affordable fix to the top of the line option. He happily gave a verbal report to our home warranty company which took much longer than expected and worked with us on making the best decision for us. We decided to replace the system and Joel got us in as quickly as possible, giving us pointers on how to stay cool and get our unit to keep chugging along for the few days until our appointment. Joel, Mark, and Matt were the technicians that came to install - they showed up early, were quick and efficient, and kept us up to date during the install. They were in and out in about 6 hours! They did a great job and we would highly recommend Reddi Services! read more

I have had plumbing issues for the past 30 days. I wish Reddi Services would have been the first company I had called. 3 plumbing companies, prior to Reddi Services, charged me for absolutely no repairs having been made, and the run around and guesses on what my issue actually was. If you have dealt with sewage back up in the basement, you know how frustrating it is when you can't get a straight answer and someone to actually help you. That's when I finally found Reddi Services. I worked with David Wilson, Simon Martin, Courtnery Miller, and Justin Thompson. I can't put into words my gratitude for their hard work, determination, honesty, respect and their large amount of knowledge in the industry. They didn't give up, and they did everything they could to help me financially as well. I can honestly say, I will never go anywhere else for plumbing services, and they will be my first call for any other service they provide. Thank you to Justin and his team. Thank you to Gina and everyone in the office. You have officially gained a life-long customer here. read more

After we were scammed by local Shawnee plumbing company we contacted Reddi Services another Shanwee plumber company as we like to use local business and what a difference between the two companies. Reddi sent a plumber out to check out the problem, without a service fee and was quick to find the issue but it could not be corrected until we got a new fixture - one that we wanted and gave us a couple places to look. Jim told us what we needed and said if we had the part the next day he could come and install it. I assured him we would get the part so when they called to ask if we had the part then told us that Jim would be there at a certain time and he was. He did a great job, fix the problem and left only after he had everything cleaned up. Not only did they e mail me the time of the appointment they also include a picture of Jim so that I was aware of who was knocking at my door. I couldn't give them anything but a 5 star review, From the time I made the first call to the time the plumber left everything was handled in a professional manner. read more

I nominate Tyler Mullins as the most deserving employee!! Tyler was dispatched to take a camera down my main line. Tyler was prompt at showing up at my home, very nice to speak with and answered all my questions completely. He showed me the screen on the camera and the large rock-like looking object blocking my line 72+ feet out. He took something to find the place in my yard, not only marking the spot but how deep the line was in the ground. I immediately called JoCo Wastewater who sent a crew to have the line "jetted" as Tyler suggested. The JoCo Wastewater company showed up promptly as well and did what Tyler had suggested. It is yet to be determined if the JoCo Wastewater can help me with my line but will bring a camera in on Monday to check the line as well. When everyone had left, I found I had another question for Tyler who immediately called me back and answered all my questions completely! Keep up the great work Tyler!!! You are a very great guy! Reddi Services should be happy to have you!! A+ read more

Derrick Youngs, with Reddi Services, came out not once, but twice to help us with our septic system. We are new home owners, clueless of where our septic system was. Derrick helped me try to locate the septic main, in fact spending around 45 minutes. Neither of us could locate it. He offered some tips for me and didnt charge me, but he had another appointment to attend and had to leave. Being determined to find this septic main (odor coming from the drains and toliets gurgling), I went on an exstensive search. He had given me his card, so when I thought I might have located the main (about 90 ft from my house which is un common I'm told to be so far out), I called him. I decribed the pipe, he told me how to know for sure if it was the main. Ends up that it was and I called the office to re-schedule the pump out. Within a couple of hours he was back out at my house. He was very professional and had a great attitude. Would recommend Reddi Services and Derrick as your technician. read more

I want to give my sincerest thanks to plumber Michael Allen and nicest dispatcher I've talked to, Heather at Reddi Services. My husband is a retired Veteran (26-1/2 yrs) He used to do most of the repairs around our house, He has Alzheimer's and can no longer do repairs. Three weeks ago I found my basement filled with water. It was coming from my water heater. Two other Plumbing companies came and looked at the problem. Told me I had to replace my water heater. The prices they gave were so high I couldn't afford it. They offered me no other solutions. When I called Reddi Services I spoke with Mike and he assured me we could work something out. He came and did a temporary repair at a reasonable and told me, yes I needed a new water heater and a device to regulate the pressure in my system, but I can do it in steps. Its not leaking anymore and we will be doing the other changes just not all at once. Sure took the pressure off my fixed income... read more

Bravo! With a plumbing concern, you never know what you might get or how much it will cost or getting someone who is trustworthy. I have to tell you I AM SO IMPRESSED with the service I received today and it was largely due to the service specialist, Courtney Miller. I was very lucky to have him diagnose the problem, explain the situation and provide possible solutions going forward. Yes, he was able to unclog the drain, but Courtney took the time to explain what was going on in detail and provide alternative ideas to address the problem if it occurs in the future. His HONESTY, TRUSTWORTHINESS, FRIENDLINESS was exceptional! These qualities for someone you have never met was far better than I have ever received before within the plumbing trade. I can not thank Courtney enough for his professionalism and fairness in his work and time spent. Reddi Services has an outstanding employee with him!! Sincerely, Brent Woods of Lenexa. read more

Matthew Pickett and his team at Reddi Services were amazing!! We moved to Blue Springs, MO just this past summer and had heard through the grapevine he was "the guy to go to" if you have any heating/appliance/etc problems. Well come the first day it was cold out, we turned on our very old furnace, and of course it didn't work. So we called Matthew Pickett, he came over the very next day, explained what was wrong, why it was dangerous to not replace our furnace, was patient with explaining all our options/costs/etc. And then he and his team were able to come over THE VERY NEXT DAY to install our furnace so we didn't have to be cold for long as winter weather was FAST approaching. Matthew and his wife even offered us their own personal space heaters should we need them. Overall, Matthew and his team gave us great service, fast service, and for an amazing price. I would absolutely hired them again in a New York minute. read more

I came home Saturday afternoon and found part of my basement floor wet. There was water under my a/c unit and water heater and around the foundation drain. I felt panicked as soon as I saw it because my house is on the market and I had an open house scheduled for the next day. I needed someone to come out and figure what was wrong with my a/c and fix it so the open house could go on as planned. I made one call to Reddi Services. The person I spoke to on the phone was wonderful and helpful and didn't say "I'll have someone call you back" like other companies I called who boast 24/7 service, she said "someone will be on the way in a few minutes"! Matthew Pickett arrived shortly after my call and fixed my issue. What a relief! Matt is a really nice guy and very knowledgeable. He got my a/c all fixed up and my open house went on as scheduled! Thanks to Reddi Services for having 24/7 services! You saved me! read more

Having used ReddiServices numerous times over the years, I can honestly say this business is incredible. Great technicians who assess the the problems, without adding additional charges and fix all of the needs of our home. Courtney Miller just did a wonderful job on a stubborn toilet and gave us a guarantee that will prevent another charge if it happens again. He suggested that a main line might need re-configuring in the future. But did not press the issue, as some services do. All other technicians who have worked on other problems have been equally knowledgeable, friendly and polite. (Please add Justin to this review.) Each time I have called for service, the staff has greeted me like an old friend. I feel confident, in adding, that this company is amazing. Thank you all for being a company I can trust. The integrity of those who are a part of this service is the way all services should be. K. Coates read more

I got in contact with Reddi this morning around 11am. I live in Lawrence KS which is about 45 minutes away. They gave me a 3-4 hour window which was fine with me. I received a call about 90 minutes later telling me that they were headed my way and would call when they got close so I could put my cats away. They did call me about 10 before arrival. Collin Coble pulled into my drive and I was greeted with a huge smile and lovely handshake. Collin was dressed professionally and smelled nicely. He was so very patient me, explaining everything in detail until I completely understood what was going on. Always with a smile on his face! He had a great ethic! The outcome far exceeded our expectations. I told him I will be requesting him for our future needs. You guys have a wonderful employee!! Thank you so much!! The Chaffee Family Molly Chaffee was the family member working with him! Thanks Collin! read more

I returned home after being gone for a week. I had a sewage backup with sewage coming out of the shower drain and a drain next to the water heater. A technician named Damion arrived shortly after and immediately diagnosed the problem. It was apparent that he knew what he was talking about. After 10-15 minutes, he had the drains and sewage line clean and fully operational. He gave me honest feedback on what the issue was. He also provided detailed guidance on preventing the issue from happening in the future. He was extremely careful with cleanliness and was interested in ensuring that I was completely satisfied. I could tell Damion had a long day by time he arrived at my house, which was about 7:00pm on a Saturday. However, there was no degradation in performance. In short, I would definitely call this business again, then pray that Damion was the technician that showed up. What an awesome guy. read more

I would like to comment on the services I received from your company and more direct, the services that Mr. James Anderson provided on June 20, 2017. I had been having concerns regarding my septic tank. Mr. Anderson was punctual and displayed a positive and professional attitude in addressing my concerns and his duties. In summary, I was impressed with the overall service I received. He indicated that the service he provided was timely and stated that, "we don't want the sludge to get in the laterals." He made recommendations regarding maintaining the system. I would also like to compliment you as a company, especially regarding your contest for your employees: The Qualities That Drive Us: Trust, Integrity, Responsibility, Respect, Reliability and Honesty... sounds like "CHARACTER" to me. Lee James A very satisfied customer read more

We have just met a Reddi Hero. His name is Courtney Miller. We are so grateful for the prompt service and cleaning of the clogged drain between the kitchen sink and the washing machine. This young man was very professional in dealing with the problem and quickly zeroed in on the problem. I would highly recommend him for any job around your home. He has the utmost integrity and we would trust him to know what he is doing with our problems. He treated us with great respect explaining what he was doing and why. He also took the responsibility to explain how to try to keep this drain problem from recurring. I believe Courtney Miller to be honest and reliable and we will be sure and ask for him if we have any more plumbing issues. Thank you, Mr. Miller for saving our day and getting our drains free of clogs! read more

I called up Reddi Services and in no time a very handsome gentleman name Mike Kunz knocked on my door. Usually you have to get a second opinion of services like this but i saw the honesty in this mans eye. He assured me he was the right man for the job. Ive never seen a more hardworking man in my life just to fix my air conditioner. I could see he was sweating so i offered him a bit of lemonade i had made for a previous party. He accepted. A class act he is. He finished the job before i could even ask him for another glass. After he was done he said everything would be perfect now. And he meant it. I would recommend Mike Kunz for even the toughest jobs. He is very knowledgeable on my product that i had. I guess i have to break my Ac unit to ever see him again. read more

This is a review about Reddi Services septic tank cleaning. I have had mine cleaned by them since 2007 and every time I get James Anderson Who is the sweetest and most knowledgeable guy doing this job ever! He knows everything and is never annoyed if you watch him work or ask him questions. I have also used many of their plumbers and they are all very informative. Since I'm an old lady they could probably try to stick in costs or tell you that you need a bunch of things done but this place is very honest and that's where you want to look. Reliable and very nice people. 913-328-4499. I had to put this under plumbing and heating I guess the people that clean out our septic tanks don't get their own page. Great job again James!!! read more

Last Tuesday the day after Labor Day, we had a service person by the name of Jim Alley from Reddi Services. This gentleman was truly just that....a Gentleman. He had a great sense of humor, he answered every question I asked, with such knowledge. He was so honest and I knew he was full of integrity. We certainly enjoyed having him in our home to do the plumbing needed in our kitchen. Everything has been perfect in the kitchen sink and underneath the sink since he was here and we are so grateful. I wish I could remember the name of the lady who called to say that Jim was on his way to our home, however; she was so cheerful and happy sounding over the phone, I appreciated that as well. You have gained a customer for ever. read more