I just changed to Kaiser, I am NOT used to five min appointments with a doctor and feeling like I'm…read morejust part of a cattle herd. Two times went and two times I walk out super stressed. Dr stated I needed cholesterol meds (with test results at 100) and he wanted to change a medicine I've used for 15 plus years, I said NO; he was persistent. Dr also said that my old med will NOT be covered by Kaiser; he wanted to change it to a new one. He LIED it's covered. Not sure why Dr wants to add and change med. Need a mental health appointment, good luck if you want help asap in person, got sent to ACT --really??? First appointment 40 minutes of bullshit and no help just told what to do about my issue, not a listener just told what to do, "...divorce husband". When I enrolled (at a Kaiser seminar) I was told one of my meds would be less $$ than United Healthcare-- just paid more today. Also during seminar I was told mental health can be weekly, nope! Lies! Lies and lies! Need a PT or any referral, oh you have to wait 3-5 days to have it "approved" to get it scheduled, so I guess their doctors don't know any better. Not happy!!!

My youngest had an audiology appointment for my little one because he hasn't had one in a while…read more Erica was the one who helped us. She was absolutely amazing. We have to follow up in a month because even though I mentioned he had Autism, they only booked him with her and for 30min but he needs an additional person and an 1hr visit. That part is a little upsetting but on a positive note, it gives us some time to try to prepare him better. The quality of care Erica gave was amazing. Thank you for showing my little one patience.

On 1/8/2026, Marlee from MD (H.L) Lee's office Suite 104B scheduled my colonoscopy for today…read more2/10/2026. After doing all the prep yesterday, I arrived at the place and time of the surgery, only to find out the doctor isn't even there and there is no records of my appointment. I called his office and after being placed on hold for quite sometime, I received apologies and then they tried to reschedule me for next week. This place is so unorganized and a total waste of my time.

Very he was very thorough on his exam and had me go draw blood he'll get the results on Monday band…read moregoing to talk to PCP . Office wàs though and didn't have to wait to long to be called back to room did vitals and put me a room and maybe 5 to 10 minutes and Dr came in.

In November I had Pace Maker installed all went fine. The problem came when they called and asked…read morefor a review. I said yes, the lady said she would text me. The problem came when I received nothing. I called the hospital , results were they have no idea who all called me.

I had a hysterectomy with a very large ovarian cyst removed at the age of 70 at this facility. The…read morewhole experience with staff and doctors was excellent. Dr. BALLI performed the surgery and I couldn't have asked for a better doctor. I stayed for 3 nights in a private room. It even had a patio with table and chairs. It was very comfortable and the food was actually pretty good. I had an overall excellent experience considering the circumstances.

I have been to many assisted living, senior care, and hospice care facilities over the last decade…read more First my great grandmother went into around the clock care at a facility almost a decade ago and after my recent tour of Highland Care, I have to say that I was blown away. My first experience in a facility felt cold and empty. I walked into the lounge here at the home in Redlands and that was completely different; it felt warm, people were enjoying games, some were cracking jokes at my youth. Several of the men and women came up to me to tell me they appreciated the facility and asked about my own family. I received what felt like a VIP tour as well. It was great to see the layout, I got a sense of the security knowing that staff were always on hand to assist and they knew everyone not only by name but by their personalities. Facility wise, the layout is a big loop. The residents were primarily on the west (I think) side and the maintenance, administration, and cleaning departments on the other. New renovations stood out and felt a lot of new updates to equipment, rooms, walls, floors, even the lighting had been improved. I got to see several rooms; this place has a lot of private rooms! The last facility I toured felt like a military base. Besides meeting the residents I also had a nice experience seeing the therapy rooms. My wife is a speech therapist and I could appreciate a facility that provides quality therapy. The physical therapy space is large and several residents were receiving one on one treatment when we passed. My prior experience with facilities had me believing that senior care was diminishing. Touring is not how you want to spend a few hours on a saturday, but after the cold and empty feeling I had remembered my expectations were low. This facility is not that way. I think in time this facility will continue to renovate and everything will look better and better. I recommend you take a tour, learn everything there is to know, and do this at several facilities so you have a better idea of what I'm talking about. My 94 year old grandmother is picky but I believe she would thrive in a place like this.

I had a wonderful experience at Highland care center. I was there in many circumstances and…read moreeverything was very reliable. The Physical therapy was so amazing. The kind workers gave me very good care. I highly recommend this facility.

I have been coming to Loma Linda for quite some time, either for myself or with family members who…read moreneeded care. Unfortunately, the level of care we've experienced has been disappointing. For highly paid professionals, patients deserve better attention, compassion, and accountability. I feel the same way about Riverside Community Hospital -- the star ratings and other reviews seem to reflect similar concerns. Today, however, I was seen by a Pain Management Fellow under the supervision of a senior specialist. I want to recognize the Fellow for being professional, knowledgeable, respectful, and genuinely attentive. He took the time to listen and showed real care. That is what patients expect and deserve. I only hope more physicians -- especially those supervising -- demonstrate the same level of professionalism and compassion. Please continue supporting doctors who truly care about their patients.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

They offered an appointment for an annual physical 8 months in the future. No previous time…read moreavailable. This is not a staff problem. It is a management problem. Go someplace else.

Optum has horrible patient care. After taking over Beaver the urgent cares close at 8 and there's…read moreonly 1 in the area when there used to be 3. When no appts are available for Days or weeks the only option is the ER and who wants to go sit in an ER for hours due to a possible strep throat. The "affiliates" can't get your medical history and optum staff can't access the doctors notes. Calling the nurses on call is useless as they can never help due to how Optum runs their business.

I'm so happy to find out that the nurse Jesslyn Sanchez is not longer there she was so rude she…read morealso judges people's health problems I would recommend this place they also do phone call appointments if you need one the doctors are very helpful and other staff members Thanks to God

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

Great hiking/biking area! Moderate hills and well marked trails! The bikers are considerate of…read morethe hikers sharing the trails. I will return!

The ability to reserve a spot is helpful. If it's super crowded it can still take a while but much…read morebetter than waiting for several hours. If you've ever been to Kaiser UC, RUC on a busy day would be a huge improvement. Dean(nurse) & Lindsey(PA) are great. I've seen Lindsey several times. I've never once felt rushed, even when they're incredibly busy. They ask good questions and actually listen to you answer them. I feel like they truly care, and I'm happy we have this local option for care in Redlands. Definitely recommend!

I had a great visit here with Dr.Parker and the team. I got there at 4:03pm and was seen by 5pm. A…read morelittle bit of a wait but understandably! Front desk gave clear direction i like how everything is via kiosk now. Clean as could be obviously other sick people in there (like me lol) The nurse was very friendly as well. But Dr Parker tried his very best when it comes to trying to help me feel before i leave for NYC tomorrow. Bad sinus infection not a whole like we can do besides rest and fluids. I got some nose spray and meds to help with my congestion. Glad i was able to get in and out and i would definitely use this clinic again.