I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

They don't run their a/c or it's set really high. I'm sweating in here and it's 100 degrees…read moreoutside Hot and stuffy in here. Also there are no patients here and the physician is just tinkering in his office making me wait going on 30 mins now. Again there aren't any other patients here

I think it's significant that in December at the height of cold and flu season, I was able to get…read morein and out of this urgent care within an hour. I needed x-rays and I had them right there. I also received the results by the time I left. Also, I was seen by an attending physician. Everyone was friendly and the facility was clean and well-maintained. Lovely experience all around, thank you!

Second time I've gone here with my child and expressed basic symptoms yet was told by the person at…read morethe front desk that they won't see us because she'd "probably" need higher level of care. Both times we had to wait 4+ hours at the advanced urgent care instead to have them do things they could do at this location. Seems an RN or physician should be making these decisions rather than an untrained medical personnel. Won't be returning.

The staff were very professional and helpful and friendly…read more PA Brain was very thoughtful and understanding of my situation. This was my second visit here my first visit was good. Keep up the awesome work

Staff was rude instantly the second I walked in. Not welcoming at all. Receptionist we're all just…read moreon their phones & openly talking about clients in the waiting room. Waited 2 hours to just be seen 30 seconds. Hour wait for meds to be sent. Only friendly person was the nurse who calls your Into the back.

I've been to this urgent care a few times before and have usually had a positive experience, which…read moreis why I'm leaving this review. My most recent visit felt very different. The provider who saw me seemed rushed and the interaction felt brief and impersonal, even though I was the only patient there at the time. I left feeling like my concerns weren't fully heard or addressed. I understand healthcare settings can get busy, but I value feeling listened to and not hurried through an appointment. I'm hoping this was just an off day, because I've had better experiences here in the past. I wanted to share this feedback in case it helps improve the patient experience moving forward.

This urgent care facility will be my place to go in the future. They get five stars for…read morecleanliness, efficiency, fast, and friendly care from the time you enter, processing and see the doctor. I was there for a chronic cough and wheezing that I have had for three months. Dr. Bassler I took his time with me and ordered a chest x-ray, which was done quickly. Some medication was administered there and I received prescription prescriptions, which I think will have a positive effect. I was scheduled to come in at 11:30 AM and was out by 12:30.

FYI - unless you have risk management, they will bill you as if you visited ER…read more I went because I knew and trusted this system. Nothing was wrong with the care I received, just want people to know and not get hit with a surprise bill after thinking you chose urgent care for the smaller copay. We expected to pay $20 but paid $200 just to be seen.

One week and still haven't received my lab results. I don't think they take patients health serious…read morehere.

The staff was very kind and I got seen relatively quickly. I went in for some back pain and they…read moreoffered a muscle relaxer shot in addition to some pain medication. I had no issues.

I highly recommend Apple Urgent Care. This is an awesome Urgent Care. They took me in as a walk in…read morefirst time patient. The staff was very professional, caring, and comforting. They were very fast I was in and out in about one hour approximately and was treated with a Tetanus shot. The NP was able to treat me efficiently with no complications and or further treatment needed. I fully healed from my injury. To Apple Urgent Care and all it's staff, Thank You Very Much

I was very nervous about coming to this urgent care due to the reviews, but I actually had a…read morewonderful experience. The nurse that brought me in was so kind and the physician was even better. I believe she was a PA and her name might've been Melanie or Melissa something with an M but she took the time to listen to my concerns and helped me in many ways. I really enjoyed my experience here and I would come back.

The front office people are very nice but i agree with some of the other comments the care is…read morealmost non existent. I have an injury, I let them know when I checked in, it was on the check in stuff they make you do. It's and hour and 15 mins before I'm brought to a room (the automated system said I was next for like 30 minutes) then 20 minutes to see the provider, who looked at my leg said we should get X-rays, then they come in and tell me the X-ray people are on lunch for an hour. As I'm leaving they said the X-ray tech will be back at 1. At 1:20 I left and at 1:30 they called me The won't refund my co pay The people are nice but it really feels like you're left floating there a lot I went to another urgent care and was seen immediately and the next place said that they had heard people were not happy with Exer Also parking is atrocious even at 10 in the morning

I work in Healthcare as a Physician Assistant. I had to bring my little brother here because he…read morepassed out at work and required to be seen at this specific location. The nurses in the front were nice. But when it came to making sure I knew the plan for my brother the nurse (Kim) in the back was very rude. Not professional at all and wearing a Cowboys jersey. I have never seen that kind of attire accepted anywhere in healthcare. Only 1 doctor seeing one patient every 45 minutes to an hour. We had to wait over 3 hours to even be seen for the doctor to look at him for 5 minutes and tell he is good to go once he fills out the paperwork. I would not bring my loved ones here if you don't have to.

I waited 2 hours to be called, only to have to wait another hour for a room and still another hour…read morefor the doc to see me. The nurse had to tell the doc she had patients waiting even though she could see me from where she was sitting. I am normally very patient but I got very frustrated after the 3rd hour.

With the ongoing flu season and the fear of Corona Virus, it's a shock and disappointment that this…read moreplace DOES NOT HAVE MASKS! Not everyone coming here have a cough or a cold. I came here for a diff heath issue and i feel like i will be more sick when I leave. Even the receptionist has a cold and they are not wiping the pens and the counter with any disinfectant at all. How irresponsible and inconsiderate!

Despite reading quite a few poor reviews of local urgent care facilities, without other options, I…read morefound myself at Redlands Yucaipa Medical Group's Urgent Care. Contrary to my expectations, it was a very positive experience. I was able to find parking quite easily, and the office itself was quiet and pleasant. The receptionists were helpful, courteous, and efficient. I was seen right after filling out some basic paperwork. The nurse was kind and capable, the physician's assistant, clearly knowledgeable. My wound was bandaged, and a prescription was sent electronically to my pharmacy, which I was able to pick up later that day. If I need urgent care again, this is where I will go. I cannot recommend this facility more highly.

Worst doctors office to come to. There was no line and I've been waiting over an hour to see a…read moredoctor. I've came here before and they always take a long time. The nurses aren't that friendly and should be reevaluated. Please save your time and do not come here ever! I actually new urgent care clinic off of university Avenue in San Bernardino in the state of Brothers parking lot across from Starbucks. They are super fast and efficient and my go to. I'm always in and out in less than 15 minutes even with the line!

Extremely disappointed with my experience at Urgent Family Care. The receptionists were rude,…read moredismissive, and acted like patients were an inconvenience. The waiting time was ridiculous with little to no communication or updates. On top of that, I later received an extra bill from Labcorp that was never explained or disclosed during my visit. Patients should be informed ahead of time about any outside lab charges. Overall, the customer service, transparency, and professionalism were very poor. I would not recommend this place.p