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    Redline Exterior Services

    5.0 (1 review)
    Open Open 24 hours

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    Services - Redline Exterior Services

    Holiday decoration installation

    Holiday decoration maintenance

    Holiday decoration removal

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    1 year ago

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    Mission City Arbor Group

    Mission City Arbor Group

    4.8
    (35 reviews)

    These guys are knowledgeable, efficient and saved us $$$!!! They quoted us two tree trimmings and…read moreclean up for half the price that everyone else was quoting us!! They also clean up the yard and patio nicer than it was before the trimming!!! Call them for the best most affordable service!!!

    We've used Mission City Arbor Group twice -- a $3,031 full-property pruning job in December 2025,…read moreand a follow-up call in August 2026 after an oak limb broke and became lodged over our roof. To their credit, they responded within an hour of my call and safely removed the limb the next morning. What's left me disappointed: 1. The December quote specifically included "take weight off branches with heavy loads" on this same oak. When their own technician inspected the August break, he noted there was no rot, remarked the limb had simply grown too far out, asked out loud why it wasn't caught in December, and stated out loud that it should have been addressed then. That's a scope item we already paid for that doesn't appear to have been done -- by their own technician's account. 2. I was quoted roughly 3 hours for the August job due to the precautions needed. The crew was on-site for exactly 1 hour. 3. Their crew used my personal extension ladder during the job and left it fully extended, lying in my yard, instead of returning it to where they found it. I raised all three points calmly and in writing, and asked for a two-thirds reduction on the $1,136.63 charge -- not a full refund, given the time and travel involved either way. What I got back was a new invoice for about a 28% reduction. No explanation for that number, no response to the scope overlap, and not so much as a "sorry" about the ladder -- just the revised bill. I'll give them credit for showing up fast when it mattered. But how a company handles being questioned matters too, and here there was no apology and no real discussion -- just a smaller number on a new invoice. UPDATE: The owner replied: Thank you for taking the time to explain your concerns so clearly. We appreciate your business and also appreciate the opportunity to review this with you. The job we did for you in December did include taking weight off of limbs, however, we certainly cannot guarantee that a particular limb will never break especially after 8 months of growth. The Arborist that did the estimate for you was unable to look at the break and the volume of the canopy attached closely. It was his best guess using his experience and knowledge to estimate the cause and the time needed to remove the broken branch. While the time it actually took to do the work may have only been an hour, we have to pay the crew travel time to and from our office to your house. In addition this job was done in an emergent manner and overtime was involved since we don't usually work on the weekends. The estimate was based on the additional rigging and precautions the Arborist anticipated would be necessary to safely remove the limb. While the work ultimately took approximately one hour, our estimates are based on the anticipated complexity and safety requirements. I agree that your ladder should have never been used, and it certainly should have been returned to the location and condition in which we found it. We do apologize for the that. Given your history with us and the concerns you've raised, I would like to reduce the charge by $300.00 as a goodwill adjustment. While we do believe the emergency removal was separate from the December scope, I want to make sure we handle this in a way that is fair and maintains the relationship we've built with you. Thank you again for bringing this to my attention. We value your business and would certainly like to continue working with you.

    The Spruce Goose

    The Spruce Goose

    5.0
    (9 reviews)

    You can't make a silk purse from a sow's ear. I think that would have been a good analogy for my…read moreparticular project. I had a storage space that was an absolute nightmare which I needed to get a handle on in preparation for an impromptu out of state move. Spruce Goose's own Jennifer and Kristen came to the rescue. They each worked about five hours straight non-stop, organizing, labeling, sorting, etc. A particularly challenging aspect concerning this job is that the space was very confined and limited so it was like trying to solve and manipulate a giant Rubik's cube. The weather didn't help matters, but that was no deterrent to these gals--they pushed thru like real troopers. They were both very professional and worked efficiently without judgment. Wished I could have had them each another 5 hours or more as this was a particularly big and convoluted job--sorting through years of accumulated items, clothing, tools, supplies, and personal treasures all out most of which were in disarray. The end result, while not totally completed due to time and other constraints was nonetheless satisfactory. My main reluctance to the possibility of using Spruce Goose again would be that their rate$ are very high in my opinion--but then again, if I factor in the value I place on my personal time I suppose they are worth the extra premium! I could have handled this job myself but the emotional and energetic toll extracted would have been significant.

    My mom recently passed away and I had to clean out the whole house to figure out what we had here…read more Jennifer and Christine were amazing. They are caring and compassionate. They know what they are doing and really do help in whatever way they can. That have gone above and beyond what was expected. That have very reasonable prices. And they will do what they can to work with you. And they do amazing work. I can honestly say that I made 2 new friends with this move.

    Redline Exterior Services - seasonaldecorservices - Updated August 2026

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