I've had Park Place Salon wax my car several times over the years. They are professional, courteous…read moreand do a great job!

Pure incompetence and atrocious customer service -- save your time and money!…read more If I could give Park Place Auto Salon zero stars, I would. I dropped my car off at 8:30 AM on 8/4 for what should have been a straightforward process. Instead, I was treated to a masterclass in disorganization, zero internal communication, and passive-aggressive customer service. It starts the second you walk in. The front desk lady (whom I'll call Karen) was standoffish, rude, cold, and completely disorganized. They apparently don't use a scheduling system because I had to give her my full name, phone number, appointment time, and the reason I was there. She had no clue who I was meeting with, so she sent me to a guy at a nearby desk. I then had to repeat everything I had just told Karen to him--even though she was standing ten feet away. He also had no idea who I was. Finally, Howard (the person I actually booked with over the phone) came over from the next table. When I originally set up the appointment on 7/28, I gave them the exact make, model, and year of my vehicle --so they had all the details well in advance. Howard asked if I wanted additional work done while they had it, so I agreed to a full detail, which pushed my pickup to the next day (8/5). Completely fair. What isn't fair is the complete lack of basic automotive foresight. At 9:16 AM, I got a text saying the two tires needed more work than expected. I approved it by 9:31 AM, and they confirmed at 10:11 AM. Then... radio silence until 12:02 PM, when my point of contact texted asking for my wheel lock key. I admitted I didn't know what that was, but here's a thought: wouldn't it behoove a professional auto shop to ask about the vital key required to remove my tires when I booked the appointment on 7/28, or when I dropped the car off at 8:30 AM? So, at 12:30 PM--four hours after drop-off--they hadn't even started on my car. Howard called to ask if he could drive to the local dealership to get a key. Shortly after, he informed me the dealership would have to order the part (3-5 days out). Realizing Park Place Auto Salon is completely incompetent, I decided I was done. I texted Howard the next morning (8/5) letting him know I was cancelling the detail and picking up my car at 8:00 AM. I showed up at 8:00 AM. Howard was late and nowhere to be found. I was left waiting with Karen, who--true to form--was cold, unbothered, and didn't even offer me a seat, water, or coffee while I waited. When Howard finally rolled in, he went to check on the car, came back, and asked me, "Do you need the car today?" ...It's MY car! Why is that even a question?! He pulled the car around and casually mentioned he left the tire caps off so the dealership could see the wheel lock. I had to explicitly ask him to put my car back together and put the caps back on. To top it off, as I was leaving, he had the nerve to ask if I was "even going to go to the dealership." Brother, it doesn't matter what I do next. You messed up, wasted everyone's time, and showed a total lack of professionalism from start to finish. I remained polite through the entire nightmare, but this business is a joke. Avoid Park Place Auto Salon at all costs.

Great experience washing my car monthly for the past 6 months. Scheduling is easy and convenient,…read morethe location is discoverable. The "wash" is a part of the parking lot for Redmond Mall, so there's plenty f seating areas, shopping and coffee shops which makes 30 minutes go by quickly. Their services are pretty pricey, but the results are fantastic and the people are nice. Highly Recommend!

Unfortunately I had a bad experience with a car wash at this location. My wife took the car in for…read morea hand wash and it came back with lots of swirls and marring. I've had good experiences with the main detail shop (PPF and ceramic coating), but I would be cautious sending it to their express wash. For background, this car has only ever been washed by me at my house.

Absolutely blown away by the work done on my husband's truck today. The front end was completely…read morecovered in bugs, road grime, and buildup from highway driving, interior full of grime from hunting trips, and I honestly didn't think it would come back looking this good. They transformed it. The attention to detail was incredible -- the paint, chrome, wheels, glass, and every surface looked refreshed and spotless. Dark vehicles show everything, and they made this truck look almost brand new again. On top of that, the turnaround time was impressive given how much work this truck clearly needed. You can tell this is a shop that takes pride in what they do and works hard. Highly recommend if you want quality work done right.

I rarely leave reviews, but this experience deserves one. I paid $800 for a full detail + 3-year…read moreceramic coating at SOS Detail, and unfortunately, I left extremely disappointed -- and honestly, I feel cheated. While the exterior paint and coating looked great, everything else fell short. My rims were still dirty, the interior wasn't cleaned, and there were smudges still on the windshield. The middle console still had coffee stains and wasn't even vacuumed. The exhaust tips were still dirty, untouched and covered in dust. My wife's makeup smudges on the passenger visor were still there -- I ended up wiping them off myself. The rearview mirror was still dirty. Exhaust tips still covered in dirt and grime. Carpet is still dirty with a mild mess that could've been mildly scrubbed, vacuumed and removed. These are basic detail items -- and the list goes on and on! When I brought up the issues, I was told the interior was "free anyway." That is simply not true. We negotiated $800 at the door for everything -- nothing was free. If the interior wasn't included, I absolutely would have gone somewhere else. They also removed items from my car and lost them -- including a cable I rely on due to a disability. Yes, they acknowledged it when I pointed it out, but accountability after the fact doesn't fix my missing items, and I don't have time to chase them down. I've been getting my cars professionally detailed for 15+ years, and I have never experienced this level of carelessness, excuses, or disregard for personal property. Even though the ceramic coating and exterior came out nicely, everything else was underwhelming, frustrating, and not worth the money. I do not recommend SOS Detail -- and I left feeling cheated out of my time, my money, and my belongings. I was sold on excellence but given below average results. Go anywhere but here.

This place is a JOKE- they took my truck from FORD to take the "water marks" off of it. This is…read moreexactly what they didn't do. Buffing black wax over pre-existing over spray clear coat spots from Ford isn't going to remove the spots and it didn't!!!!! The truck is still covered in them. Not to mention, they never cleaned inside the door jams, didn't lift the hood and cleaned the jams. I paid $400 and they NEVER even cleaned inside my truck!!!!!! Such a waste of money & time- why couldn't they have told Ford that there was NO way they do it instead of making them selves look ridiculously stupid. Save your time & money and go somewhere else!!!!!

Just brought my Audi to Rob at Deuces Detail and I have to say, I'm very happy with the result…read more Great cleanup of my (too long ignored) baby, and at a great price too. I'll definitely be going back.

I am new to the Seattle area and just moved a week ago. I had my car shipped (2015 Mercedes…read moreC-Class) and it was quite dirty when it arrived. I had chosen to go to Acme because that was the only car wash nearby that was open on Saturday and had decent reviews online. But, I have to say that I am glad that I did choose this place and was impressed with the service! I chose the managers special wash package and was looking at him wash while I sat inside. It was freezing cold and gloomy outside. But, despite that, the quality of service was spectacular! The owner (he was the only person working, I guess the staff were on vacation) took his time (more than an hour in freezing cold) to wash each and every detail of the car externally as well as its interior. He took out each and every carpet and vacuumed them properly (Many car washes I've seen just run the vacuum inside the car) and wiped each and every part of the car. When it was done, it was as good as new, as if it was completely detailed rather than just washed. I will definitely come to this place again and as far as I am concerned, this is my to go place for a car wash.

Would not come here again! I paid $440 including tip for an interior detailing for subpar results…read moreand moldy floor mats. My car was there for the majority of the day and I was told that everything was good to go. Several days later I saw that that my carpet floor mats were not properly dried and have started molding and had to be thrown out.

They were able to remove swirl marks left by a collision repair shop…read more They went above and beyond my expectations. Great service all the way around. Highly recommend !

Fantastic service!! Always genuine. Personable owners and very attentive. My Toyota Sequoia looks…read morebrand new a total transformation.

Such wonderful service. Prompt and professional, they finished on time as promised! While looks…read moreamazing!!!!

I booked the 3‑hour Premium Interior service at The Auto Salon at PRO Club to prep my car for…read moreselling and specifically asked them to remove the fabric seat stains. After waiting the full three hours, the car still wasn't ready and when I finally got it back, the stains were still there. For the price they charge, I expected much better results and basic attention to what I requested. Overall, disappointing quality and not worth the cost.

Mini detail car wash on my Honda Pilot is great, I will definitely recommend this place for…read moredetailed car wash at reasonable price.

We were trading our SUV in and wanted to give the car a nice wash & shine and they did just that!…read more The car looked brand new again. Very pleased and will be returning soon.