They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

Turns out they sold my brother a LEMON. Transmission died one year later and $5k down the drain…read more They also took so long to get him the title, etc. Turns out this was just another sketchy dealership.

There's something rare about walking into a place and instantly feeling like you're in the right…read morehands--and that's exactly what happened at Casey's Cars Inc. in Hermosa Beach. I had already visited Fletcher Jones, so I wasn't new to the process. But the experience here felt completely different. No pressure, no games--just honesty, clarity, and a genuine sense that they cared about getting it right. John, in particular, stood out. Knowledgeable without being overwhelming, patient without being passive--he guided the entire process with confidence and integrity. Everything moved smoothly, almost effortlessly. From the moment I stepped in to the moment I drove off in my Mercedes-Benz, there was a sense of trust that never wavered. Even the one-year factory warranty added that extra layer of reassurance--like they stand behind what they sell, not just say they do. It's easy to sell a car. It's much harder to create an experience that feels personal, respectful, and memorable. Casey's Cars did exactly that. If you're looking not just for a great deal, but for a place where you're treated like family and not just another transaction, this is it.

Casey's down to earth, up front and reasonable. I paid a little more here because he talks and…read moreshows facts. Knowledgeable guy. I'd recommend this place and would buy my future car here because of him. Thanks bro

I came in to get my dad's car oil changed and Darryl was fantastic with the service side of things…read moreand it went really smoothly. Later on I inquired about having to get the same car upgraded and that's when I spoke with Mr Green. Huge shout out to this guy who made things possible for my dad. Along side with Junior, they did my dad a good one. Sam from finance was of great help too in making sure we had the right plans for the car incase things were to happen. I'm really happy with how things came out to be and we will most definitely be back. Their professionalism and care is something that can't be overlooked and we appreciate them for that. Thank you guys once again ! Sincerely , Lance Vasquez

I've purchased a couple of cars from this dealership, and I've utilized the service center on…read moreseveral occasions. Karim Boutine was a huge help when purchasing my last vehicle, super patient and personable and efficient. Eddie Calderon has always been pleasant on the service side of things. Helpful, accommodating. They are part of the Costco Auto Program, which comes in clutch. I love that they have such a great selection of cars. Some other dealerships have a small inventory of available vehicles, but I have consistently enjoyed the many options here. I appreciate that they have a Starbucks on site, with a nearby seating area where I can work for a few hours and keep my laptop/phones juiced up. This location is down the street from a bunch of eateries, shops and other areas to visit if you need to kill time.

Excellent service from start to finish. No high sales pressure tactics. Great selection of cars.read more

these guys are amazing.. quick and stress free!! if you're looking for a good car and great…read morecustomer service, this is the place.. thank you guys

If you're able to make it to this dealership, only speak and work with Troy. He is an amazing and…read morehonest salesperson who helped us purchase a 2025 Honda CR-V. Right away, you could tell he doesn't play games and genuinely tries to work with you to make a fair and reasonable deal. Thank you, Troy! On the other hand, the woman working the front desk is extremely rude. She had headphones in and was watching shows on her phone. After making our purchase, I called back to ask a question. Before I could even finish, she hung up on me. It wasn't a dropped call or a disconnection; I literally heard her struggle to put the receiver down to hang up in my face. If I had experienced her behavior before going, I would have never stepped foot into this dealership.

Leased an Accord from them. Very happy with the deal and the car. Had it all worked out ahead of…read moretime. Car and salesman were waiting for us at our appointment time. Easy and smooth. Only complaint was they only had one finance guy there at the time and we had to wait for him to get through other customers. We ended up having dinner and coming back and still waiting.

I've been coming to Pacific Subaru ever since I got my Outback, and I have to say they've always…read moretreated me like family. Everyone there is cool, down-to-earth, and easy to talk to. They treat you like a longtime friend, not just another customer walking through the door. I've never felt pressured or like someone was just trying to make a buck off me. Over the years, I've brought my Outback in for all kinds of things. They've handled the regular maintenance, fixed a nail in my tire free of charge, and helped diagnose and repair an electrical issue without any hassle. Most recently, I had to replace a cracked windshield--thanks to a gravel truck. They gave me a great price, installed the new windshield, and calibrated the EyeSight system correctly. I couldn't be happier. Not having to stare at that giant crack every time I drive is a beautiful thing! Hahahaha. Now, to be completely honest, some repairs and services can be expensive. But when you have technicians who truly know what they're doing, take care of your vehicle properly, and seem to care about it almost as much as you do, that's a win-win in my book. I also want to give a special shout-out to Brandon. He is awesome in every way. He's professional, knowledgeable, and just an all-around great guy. I have a lot of respect for him and genuinely appreciate everything he's done for me over the years. If you own a Subaru and want a dealership that will treat you right and take care of your vehicle, I highly recommend Pacific Subaru.

I never write reviews but…read more.. I came in to purchase a 2019 Subaru Impreza with a 720 credit score and $5,000 cash down -- a serious buyer ready to sign. During the financing process they tried to slip a $1,000 USWC warranty package into my contract without clearly disclosing it, which kept my monthly payment the same while quietly increasing my total loan amount. I caught it and had it removed. They agreed to a car wash as part of the deal, but after the wash was done the car was still visibly dirty. It was at that point I reasonably asked for a full detail to make sure the car I was about to spend $20,000 on was actually clean. Along with that I asked for a full tank of gas and an oil change credit -- basic customer appreciation on a deal of this size. Manager Manny Alba refused all three requests and told me the dealer was 'losing money' and that they sell hundreds of cars. That response from Manny ended the deal. I took my $5,000 back and walked out. A manager who talks to customers like that before they sign says everything about how you'll be treated after. Read every page of your contract carefully here -- especially the itemization page where add-ons can quietly appear. There are dealers in LA who actually value your business. Subaru Pacific is not one of them. If I could give 0 stars I would. If you're a dealer and are seeing this. Please contact me I'm ready to make a deal today. Thank you. Juan

Benjamin Onubah deserves 5 Stars for his salesmanship and ability to respect a savy car purchaser…read more I previously purchased a 2009 Camry with Ben. He should do a Masterclass on proper sales techniques. I've purchased a 2007 Camry, upgraded to a 2009 Camry with Ben, a 2012 & 2018 at another Toyota location, but came back to purchase my current Camry from Ben because you never forget when a salesman makes you feel valued and helps you secure a good deal. Bejamin is a class act! Honorable mention to Tim Feldhaus for an excellent customer engagement follow-up experience. I'd be remiss not to thank Charles Chukwudi, Finance Manager for his involvement in this transaction. It truly takes a village... I'll be happy to refer others to Southbay Toyota for beginning to end satisfaction. See you all on my service visits. THANK YOU!

I made appointment here at 8:45am got here early for my appointment about 10mins and waitied until…read moreNoon (3 plus hours) and still have not worked on my vehicle. Over 3 hours with appointment for Toyota care check up and oil change. Then I asked the front desk after waiting hours, ask a young lady about my status of the car and she gave me an additude and was not really helpful. I went to speak to adviser and he said another hour or so. Of course they did not find any issues. Even though my android auto keeps crashing and screen goes black while driving. I am going to have to reach out to Toyota directly and submit my proof and get this fixed. I can hear another customer complaining and they are trying so hard to upsale her on servcie when she is upset already. I ended up waiting over 6 hours even with appointment. Around 12pm they say I have wait another 2 hours more due to a glitch they just found out after hours of having my car. Hmmm... i ended up picking up my car around after 3pm total of over 6 hours of waiting to get a oil change is a bit much and then the front desk lady giving me an additude did not help with this review at all. Ridiculous. One star for the service guy being nice. Otherwise .negative star would be more like it. But, I can't justify the service here for my overall experience and don't want give a bad review. But have to be honest about reviews. I am very surprised because normally I had good experience here overall before. MAYBE A BAD visit. This is 2nd time babd experience in my last 2 visits. Hopefully this is not how it is here now. Went downhill in service and treatment towards customers.

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.