Dino and his team provided truly outstanding service from start to finish. They took the time to listen to my needs, preferences, and priorities, and guided me through the process of deciding which Lexus was the right fit for me--not just making a sale. Their knowledge, patience, and attention to detail made the entire experience stress-free and enjoyable. Dino never rushed the process and made sure all of my questions were answered thoroughly. His team was equally professional, responsive, and supportive every step of the way. I left feeling confident, informed, and genuinely excited about my purchase. If you're looking for a car-buying experience that's honest, personalized, and high-quality, I highly recommend Dino and his team. They set the standard for what exceptional customer service should look like. read more

Took our 2025 RX500h in today for the rear camera safety recall and was provided a courtesy vehicle to run errands throughout the day, thank you for the wheels. The person helping us with the loaner vehicle was nice and thorough, I forgot their name but very nice. Fernando was our advisor and helped us get that safety recall handled, thank you for taking good care of us. Also because our car is fully wrapped in PPF, he had the guys hand wash it instead of sending through the carwash. Overall experience was top notch. Entire service team seems to be on the same page of providing Lexus style (luxury) service to their customers. Nice teamwork! read more

South Bay Lexus - RX350h courtesy vehicle - nice ride - Car Dealers Near Me - Torrance, California

honestly very disappointed this place is sadly the worst . if you thinking about buying a certificate used car don't or at least thinking about. I bought a car on November 2025 i got the car on December the car had so many stuff to get fixed and they not even could diagnose a simple back break change besides they supposed to give you the car in good condition but what you ended up doing is spending money the first day after getting it fixed on your side because it has to be fixed And when a warning light come to the screen I decide to take my car to get inspected and get it fix because that is the warranty for and not even can get diagnosed because they don't have the tools to do it and The disgusting and rude manager of used cars Danny he doesn't wanna fix anything because he said it wasn't on writing and the 3 months that they said they give doesn't cover anything. Because nothing has been done. Very disappointed on lexuz I though they were high class but they play you very low read more

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The service here was horrible!! Bought a car from them and the latina woman refused to do service on my car even though I had an appointment and had gotten the Lexus insurance! The insurance is NOT worth it, they can refuse to do service on your car anytime!! read more

THIS IS THE PLACE to go for your new Lexus. We met with Enrique, he answered all our questions, made the entire buying process smooth and transparent, and we drove away with huge smiles inside our new Lexus. Highly highly recommend! read more

It's Friday 6/12/26 I'm here at Lexus Southbay to pick up my Rx350 2022 for the 90K Maintenance I'm always thankful for their great and excellent service special mention to Jessica Rodriguez my Service Advisor she's always been very helpful suggesting to me what work needed and what's the best option for my payment and also while I'm at work they also provided me with a courtesy car since I'm working recently in San Gabriel Pasadena at least I have another car while my car is with them Thank you again as always for your excellent customer service and definitely maintaining my car in great shape this place is well maintained nice and clean.... To you all thanks again greatly appreciated this place is highly recommended thanks again Lexus Southbay KUDOS to you all read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

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My husband and I are lucky to have been introduced to Brandon T (internet sales mgr) in our quest for my dream car. We live near two other Lexus dealerships, but chose to drive 50 miles away from home because Brandon gave us the best deal and tended to our needs. He responded to my emails, calls and texts in a timely fashion. He was straightforward, knowledgeable, cordial and professional throughout. Within a span of a few days, we went from initial contact, to locating her dream car, and finally executing the purchase in a seamless fashion. Finance had us in and out in about 15-20 minutes. This was personally, the easiest transaction I have experienced when buying a car. I wouldn't hesitate to refer friends and family to Brandon. Thank you Brandon! A special thanks goes out to Eddie Ramos!! read more

South Bay Lexus - Lexus RX 350 Fsport 2026 - Car Dealers Near Me - Torrance, California

I wouldn't recommend this place to anyone. Everything that has happened less than thirty days after buying this car has been nothing short of horrible and South Bay Lexus has done absolutely nothing to make this right. I bought a used 2018 Toyota Rav4 from here on April 14th. I paid for an extended PLATNIUM warranty, as I know the risks of buying a used car. For two weeks, everything was perfect. Over this past weekend I noticed a booklet I had left on the passenger floor was soaking wet. Thought I had dropped a water bottle, but I drove onwards with just the AC on and no music/radio. Took a hard left turn and water gushed through the dash and out the passenger side onto the floor. This past Monday May 4th I called the sales department because it has been less than 30 days since I bought this car. The person who picked up gave me my previous Sales' Rep number and then hung up the phone on me as quick as he could. I left a message with David and have yet to hear anything back four days letter. On Tuesday I called the service department. The first person I spoke to at 10:30am said she was so sorry this was happening but they couldn't do a valet pick up of the car as I lived too far away. But if I could drive down that morning they could give me a loaner car and they'd take a look. Otherwise I'd have to wait until SATURDAY to get this fixed. I needed to confirm with my supervisor, as I am in the busiest two weeks of my life at my job right now. So I called back at 11:20am. The person I spoke to at 11:20am was a different person and she told me there was no loaner for me since I didn't buy a Lexus and they only give loaners to people who have Lexus cars. I requested to speak to manager and I was told the manager was at lunch but he'd call me back. Never got a call. I called back at 5:30pm and was told my case would be escalated to the director and he would call me the next day. Wednesday (yesterday) - I called AGAIN at 2:10pm as I had yet to receive a call from any manager. The woman I spoke to said she'd have a manager call me back. The person who finally called me back didn't call for almost an hour and a half and it wasn't even a manager, just a service worker. I asked if I could take my warranty elsewhere at this time and he confirmed I could (also this is a question I've asked multiple times at this point with no concrete answer). I immediately called Toyota Irvine last night and they fit me in this morning at 7:15am. By 9:30am I had a diagnostic confirmation that my evaporator drain hose is clogged and not serviceable. The video taken by the service department shows an alarming amount of water in my dashboard. Apparently any kind of hoses are not covered by the PLATINIUM WARRANTY I purchased and I'm now looking at a $330 payment to fix a hose on a car I bought LESS THAN A MONTH AGO. I still have yet to receive a phone call from anyone at Lexus answering my question of why they would sell a car with this problem and why they have done absolutely nothing to fix it or work within my constrained schedule. When I bought the car three weeks ago I was very upfront with why I needed to buy a car sooner as the first two weeks in May were hell. Instead of just focusing on my job I am fixing a problem that should never have happened. I would never recommend this place to anyone in Southern California. Apparently they only care if you buy a Lexus (even though they were the ones to sell me the Toyota) and apparently they don't care to solve any issues once they have your money. Or they'll bounce you around all over the company instead of just even acknowledging they made a mistake. I haven't even made my first car payment and now I have to fix a problem for almost the same amount of money. read more

Poor experience with Dino at South Bay Lexus. Dino knew I was flying in to purchase a specific 2019 Lexus and he did not disclose the center dash trim panel was spray painted and done so without removing it from the car. This resulted in paint on the surrounding vents, hazard button and leather dashboard. To make matters worse it was starting to wear off showing patches of the original finish in the center of the dashboard. Dino tells me he did not notice it. However he never examined the problem in my presence nor did he even sit in the front seat leading me to believe he was fully aware of it. Instead, while I was examining the spray painted areas, Dino was trying to call my attention to other areas of the car. I've owned a few Lexus's in the past and always trusted the brand in quality and service. Wasting a full day and $1,000 in related expenses due to lack of transparency diminishes the brand for me. read more

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Updated today, Friday the 12th. Dealership contacted me to work with any problems that arise as it is still under warranty. Very professional service manager. Well spoken and communicated well. read more

Natasha Ramos was the one who helped us. My family originally went to the Lexus location in Cerritos and they tried to push the more expensive cars at us and didn't want to entertain us despite being referred through Costco Auto Program. We ended up coming to South Bay and the difference in attitudes was night and day. Natasha Ramos is amazing, personable, and did not hide behind numbers or tell us "No". Everything was a "Let's see what we can do." My cousin is a first time buyer and Natasha made the experience enjoyable and seamless. Thank you Natasha Ramos!!!! read more

I want to give a big thank you to our Lexus service advisor, LISSETTE. I truly appreciate the relationship we've built over the years and how well she takes care of our family's vehicles--mine, my daughter's, and my mother's. We've come to rely on her because she consistently makes sure everything is handled with care and professionalism. The premium quality service we receive each time we come in is something we truly value. LISSETTE's optimistic and positive personality is such an asset to the company, and she always goes above and beyond to make sure we are taken care of. She recently helped us with front break service and a new battery for the kiddis 2018 IS300 and the whole experience was smooth and professional. It's clear that she genuinely cares about her customers, and that's why our family continues to come back. Thank you, LISSETTE, for always providing excellent customer service--it really makes a difference for our family. See you next week when I bring in my 2020 Lexus NX 300! read more

My first time calling into here earlier today in the afternoon as Im yelping at night now. Thought I had to go in tomorrow with my family in the morning for a new key to be made. But turns out we found our key that we misplaced. Yay! Praise Jesus. The gentleman Norli was so nice, polite, and so helpful throughout the phone convo. Great team member right there. So I don't have to go in tomorrow anymore. But will get to meet Norli someday. Always love to meet genuine nice and helpful people. People like him are rare in the world and they are in the same awesome category as all my wonderful customers. :) read more

After shopping for cars over the past month, I had the best ever in my life car shopping and purchasing experience with South Bay Lexus! I live in Las Vegas where every dealer tacks onto each sale high doc fees, worthless add ons, and will inflate the price to squeeze every penny out of you. After trying to purchase another car locally and getting sticker shock with the additional fees and add ons, I expanded my search into California. After dealing with a different California Lexus dealer and not coming to an agreement, I found that South Bay Lexus had a used ES 300h for sale. It was actually better in that it had more options, but had more miles as well than the other dealer. I called and worked with Amin. After checking to see if it was available and they would be able to sell the car to me being out of state, he confirmed that they would be happy to sell me the car. The store is a no-haggle dealership. The price you see is the price you pay (before all the necessary fees.) since the car was a CPO, it came with an extended warranty and free maintenance, so no worries there. I didn't feel that I needed to test drive it since I was confident in the dealership and the Lexus brand. Amin was great since I was pre-approved, within a day we signed the purchase agreement and had all the paperwork signed within a week. But one of the best parts of my adventure here, the dealer doc fee was $85 and I paid $25 for the state smog! That was it, $110 total in fees. I did pay local CA sales tax, but when I registered the car here in NV, I only had to pay the difference, nothing more. Additionally, there were no dealer add on fees! What a difference from the other dealers I dealt with. I decided that I would fly into LAX and drive the car back to LV the following Saturday. During that week, Amin was answering all my questions and was prompt in returning text messages/phone calls. After flying into LAX, Amin came and picked me up to take me to the dealership. Once I got to the dealership, the process was seamless. After signing some more docs and a tutorial on my new car, I was driving home to Vegas. I was in and out within 2 hours. The car drives like a dream and I love it! This goes out to my fellow Las Vegas residents, if you are shopping for a car, don't give the local dealers any more of your hard earned money. Buy it from a California dealer. Hopefully, if the local dealers start seeing the dip in sales, they will bring their prices down as well. Additionally, if you are shopping for a car, be it a new Lexus or used any other brand, definitely check out South Bay Lexus. read more

I was very pleased with the excellent customer service we received from Nathan, our sales person, from beginning to end. Every question I asked was answered and explained. Thank you soooo much for your help. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

VIN: 2T2ZK1BA6FC184562 Update - I was contacted by Kevin in Finance and was told my loan would be paid off and my down payment would be refunded. When I mentioned and emailed about the payment that was already taken still with no car I was told Lexus financial would refund the payment. as for the car being returned before proceeding that's not was agreed to. The car was left at Lexus Carlsbad and has been repaired and then offered for sale again through Lexus South Bay. I wrote and asked how is it possible to offer and sell a car that is currently being financed. I took a screen shot and the next day the car was removed from the website. Another shady move in my opinion more dishonesty. I was email by Danny Hashimoto, with the title document for my trades in car and told I need to go to dmv or aaa to re-register to put my car back into my name. I replied to his email with more questions and have not been responded to again. There a still unresolved issues. The loan still needs to be rewound. Am on the hook for it and paying for a car that I do not have but do not have and was turned back over and signed for three weeks ago per what we agreed to. The loan payment that I paid on 10/10 needs to be refunded. I need to be reimbursed for the train and Lyft rides necessary to get back to South Bay Lexus to sign paperwork to rewind this mess and retrieve my car. Is there some reason I am being ignored and theses things are yet to be resolved and emails not responded to? What am I being treated as if you are doing me a favor when actually it is entirely your wrong doing by selling a car with the mechanical issues supposedly having passed your inspection prior. The car was not safe to drive yet I jumped through hoops to help make this right. I am at my wits end and not getting anywhere and need help. read more

Difficult to communicate about price and never responded to a question I had about financing, instead I kept receiving generic messages to visit in person read more

Bought a used car from here that was found to be INFESTED WITH ANTS on the drive home. The car was also sold with shot brakes and a number of other issues. Definitely get any car here inspected by a third party before purchase, definitely learned my lesson. read more

Update Was called by the managers to bring the car in to see what can be done. They sent me to tow truck free of charge to pick up the car from my home. It took about 2 months in the shop for me to get it back but it's understandable for what they did. So pretty much the car needed a new engine they were able to order me a used engine with about 18000 miles for the car and replaced the old one. It has been 2 months that I had the car with the engine with no problems. Southbay Lexus kept there word and fixed all the issues with vehicle. And salesman Nokia my apologies he wouldn't have knew the car was going to randomly blow up. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

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Only leaving a one star because we were here for about 35-40 minutes and not a single person offered us any help there was 2 employees around us and we were looking at the same car for about 15 mins and we had to go up to them and see if they could unlock the car for us so we can see the interior and they unlocked the car from where they were and they were not friendly about it at all, if you're looking to buy a car I would not recommend coming here due to the lack of hospitality. read more

Had an awesome experience at this dealership, the person that took care of me was Suad and she went out of her way to get me the exact car I wanted. They didn't have the color of the car I wanted so she sourced the car and had it shipped to the South Bay. She was super helpful throughout the process and even got me an amazing deal on the price. If you're looking for a Lexus this is your person to buy from !! Go see SUAD @ South Bay Lexus ! read more

This is the second time I have tried to get a response from South Bay Lexus to purchase a car. This was in May 2025 and I went to another dealer and got our 2025 350H es Luxury. Now, I tried again for a specific NX luxury edition again. I don't know who Jennifer Chambers is as I don't see her on the staff maybe a manager don't know. She never even bothers to listen to what I have said. What I am looking for, no one gets back and yet she keeps texting to find out when I can come in or if anyone contacted me. This is really a poor way to conduct business. I would never purchase or contact them again. read more

We have had the pleasure of having Enrique as our sales representative since his days at Santa Monica Lexus. His customer service skills are outstanding that we had to follow him to South Bay. Enrique took the time to throughly answer all my questions on the new vehicle my family and I were purchasing. Even after the long process of it all, he still made sure to take his time explaining all the features on the car, including all the technology available. We're never disappointed with his dedication to make sure the customer leaves satisfied and feeling fully educated. Making a car purchase is a big step and Enrique and the team at South Bay did their best to ensure it was a smooth one! read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

South Bay Lexus -- Misrepresentation and Bad-Faith Dealings I rarely leave reviews, but my experience selling my car to South Bay Lexus deserves a clear record. After using their "Sell My Car" tool, I received a written offer of $18,570, valid for five days. During my appointment, I test drove an SUV and was told their in-person valuation was $17,000. The next day, I called Chang Chung, who confirmed that $17,000 would apply whether I traded in or sold the car outright. Relying on that representation, I accepted the offer and agreed to return that Friday with my pink slip to finalize the sale. When I arrived, I was abruptly told the value was now $16,000 -- justified by a baseless claim that a trade-in differs from an outright sale. This was a clear rescission of an accepted offer without cause or good faith. Chang admitted the inconsistency and so I left my vehicle overnight, assuring it would be corrected the next morning. What followed the next morning was hours of avoidance and delay, with staff claiming they "couldn't locate" the used-car director, Danny Hisamoto. Eventually, they refused to proceed altogether, citing a false claim that my car was "backfiring" -- despite it being recently serviced. To confirm their conduct, I immediately went to an actual reputable luxury dealership, which verified the car's good condition and purchased it for more than South Bay's original offer. South Bay Lexus acted without integrity, failed to honor a valid offer, and wasted significant time. Consumers should be cautious -- this was a textbook example of bad faith and misrepresentation. read more

I recently purchased a 2021 Toyota 4Runner from South Bay Lexus. The whole experience was positive. I really liked their business model which basically listed the bottom-line price for the vehicle. I didn't have to worry about negotiating with the sales person or trying to haggle for a better deal. I did my homework prior to giving them a call and found their price for the 4Runner was better than any other dealer or private owner could match given the history of the vehicle, the mileage, and the year. Because they price their vehicles to sell, you do need to jump on the vehicle quickly once it arrives on their lot or you'll miss out on a great deal. Highly recommended. read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

This review is for Enrique in Sales. I am the go to guy in my family and friends circle for any/all help with car buying. The reason behind this is because I have bought/sold A LOT of cars over the years and I am extremely familiar with the process and all the games, drama and stereo typical nonsense of the dealers and salespeople. I am not sure if salespeople are trained or born to just be plate spinners and many other adjectives(not good one's!) I typically go straight to the decision makers, since the selespeople have to go to them anyway, but I decided to give Enrique a chance. I like to do my various and extensive research on the dealership and various salespeople and vet in my own ways the good ones(if any) and sometimes you get lucky! This is where Enrique enters the picture. He had various good reviews already, but I always take them with a grain of salt until I can verify it myself through my own interactions. I was helping a very close family friend buy a 2025 Lexus rx350 after she got into an accident with her Accord and her car was totaled. I reached out to Enrique via email and his response was professional and not pushy. He offered his number and never pestered me for mine. He was to the point and no drama over email. After I felt comfortable with his email, we pretty much did all the paperwork legwork before we even went to the dealer...to expedite the process. He was quick to respond and stayed true to his word. We then headed over to the dealer the next day. What my gut feeling felt about him over email, text and phone...matched 100% in person. Enrique is calm, professional, respectful and has values! Believe me when I tell you that the automotive business as a whole don't understand those concepts...so when you find this rare breed...it's extremely refreshing and amazing. Never once was he pushy, annoying or salesman antics. I even spoke to the big boss to let him know that Enrique is a gem and a needle in the haystack..find. It takes relocation of a mountain for me to write a positive review(unfortunately due to the nature of the industry) but he deserves it! We were in and out quickly with a brand new beautiful RX350 If you are thinking of purchasing a Lexus..I assure you...you will have a 7 star experience with Enrique and you will leave the dealership in a good mood instead of feeling like you got steam rolled. I wish Enrique the best. read more

South Bay Lexus - Brand new beautiful 2025 RX350 - Car Dealers Near Me - Torrance, California

Buyer beware this dealership cannot be trusted to say what it does, and then do what it says. Drove up to look at a specific Lexus and am 30 yr continuous Lexus owner since 1993 Lexus ES. They wanted to sell, we wanted to buy, asked to send over credit app and they obliged, but before they ran it another buyer purchased out from under our sale. Great guys until they are not. would never consider another car from them, fooled me once. read more

My dad saw a car online that he really liked. Called SouthBay Lexus and was assisted by Nathan. He BARELY does his job. Minimal effort, no actual skill of being a sales person. We went in two days later and it was so awkward. Either way, we didn't go in for Nathan or the staff, we went into purchase the car. Wanted to trade in our NX250 with the RX350, and was told to speak to Danny the used car manager & he barely even made eye contact stating "I'm busy right now with auctions" Excuse me sir, it's your JOB to assist your customers ?!!! We left and got a call an hour later that he wants us to come in and increased the price for the car. We purchased the car and asked for a bow so we can take a picture. Nathan not only left for a good minute but came back and "couldn't find it" So not only was it a waste of time to stay there for almost an hour long after purchasing the car for a stupid bow, they couldn't even find it stating "idk where it is" how unprofessional do you have to be?? Ok moving forward, two months later (now) I got a bill from them stating I have to pay $70 for additional dmv fee. Why are we getting a bill now to be paid IMMEDIATELY without a notice as to what this is? The invoice doesn't even say anything aside from telling us to pay this immediately. Called this "business" for 4 DAYS and continuously being told to speak to different people. Operator transferred me to the sales person Nathan & he didn't pick up because he's busy and was told to give me a call back. Waited till end of business day to let them finish up their work & I called Nathan back AGAIN and all I got in return was "sorry I didn't call you back." No explanation, nothing... just a bland I'm sorry.. moving on, asked him about the issue and he states this is a manager issue and I should speak to him. Ok cool, where is the manager? HE WENT HOME! So I waited all day for nothing? I could have spoken to the manager if that stupid operator told me that in beginning! I called back again the next day, left several voicemails, gave my name and number to numerous people there. No calls back. Come Monday, I call again and they transferred me over to the manager, left voicemails again and got really upset with the operator and told him how frustrating this is & all he tells me while interrupting me "yeah idk what you want me to do maam" Absolutely pathetic to hire such employees who doesn't know normal business etiquette to at least show empathy. Called back again in an hour and gave my name and number to multiple people again. Come Tuesday, the day of the payment, I FINALLY speak to an operator named Peggy who was the MOST helpful of them all and ACTUALLY transferred me over to the DMV clerk. You mean to tell me there was an ACTUAL dmv clerk and I waited three days for this bs????? In one minute my job was taken care of by Nancy the dmv clerk. Aside from Peggy, all these people like Nathan, Danny, and the other operators really seem to be lacking business management. I'm glad we got the car we wanted but never going back here. Such a shame that a big dealership like this has employees that don't give a shit about the customers unless you have money to throw in their faces. read more

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Thank you so much Nokia! We got the RX350H last night and the process was extremely easy and fast. We finished negotiating in 15 mins haha and we were able to make it home for dinner. Nokia was very easy to talk to and he didn't seem like a Salesy type of guy. I felt very comfortable and we got the deal we wanted and locally! We really did not want to make the drive to Longo. Thank you again and will be coming to South Bay Lexus for all future Lexus purchases! read more

South Bay Lexus - Car Dealers Near Me - Torrance, California

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Brian Jones service manager is my go to person at South Bay Lexus. I have dealt with Brian for more years than I can remember and he has always been on top of his game. Always businesslike and personable and never has he led me down the stray path regarding service. Highly recommend this gentleman!!! MDuerr read more

It is all about the people, wherever you go, and the customer service of course. I was first totally impressed by the Internet Director, Talal, who was simply the nicest, most direct and fair person when it came to sales and pricing. He struck up a great deal on a new NX, and the process was short and sweet to get a firm quote. Talal referred me to his backup, Mark H., and he was another very professional manager also. This Lexus dealership and ambience, has to be one of the best I ever have encountered. I will be on my 6th Lexus soon. Even though I need to defer my buying until the end of the year, I am sure hoping that Talal will still be there as I make my new selection at that time. Thank you South Bay Lexus ~ from Dr. TKT read more

As with most dealerships, the sales people are polite and accommodating while the financing departing is shady and rude. Be skeptical of anything they tell you and just know that you will be treated like garbage. Proceed with caution but at least the location and cars are nice. read more

I found a car that I liked online and messaged the dealership to inquire. I was assisted by Nokia, who was very prompt with responses and answered the questions I had about the vehicle and pricing. I Went to their location over the weekend with the wife and mom to test drive. Their staff are very polite and professional. We were assisted by Enrique Carvajal, who was very sincere and made sure my family is comfortable and informed throughout the process. At no point did anyone pressure us for the sale, which is something i can't say with the other dealerships i've been to. The discussion with their finance manager Jay was pretty smooth, prices were fair and no BS add ons. Car looks and runs great so far. read more

Improved Quality! I waited to update my review from 2 years ago What has changed The bathroom is cleaner and fresher. They still don't offer snacks like Cerritos, but they have water and coffee Service departments is excellent! I did have questions about my car and someone was able to assist We have choices for service, I am glad I continued to go here and observe improvements read more

I will say upfront that I did not end up buying a car from this dealership, but I was very impressed by Chang Chung, one of the sales associates. I live far away from Torrance, but he found the exact Lexus I wanted, so I moved forward. We did all the negotiations over text and phone. He was relaxed, responsive, no high pressure sales, and we came to a deal. I put the car on hold, but I wouldn't be able to pick it up for several days due to the distance. In the meantime, a dealer close to home called me with the same car and could match the price. What I was most impressed with Chang about is that he was so classy and understanding when I told him that I was going to go with the closer option. He did offer another price decrease, but he understood that I had to go with the closer car when the other dealer matched it. He refunded my deposit immediately, sent a text confirmation showing it, and he gave me no hassle or hard feelings. I really appreciated that. I feel bad I didn't buy from Chang, but I highly recommend him - he was just really easy and great to deal with . read more

Enrique Carvajal and his team provided the best service recovery after a dreadful experience at another Lexus dealer. Enrique really took the time to listen and ensure that this process was tailored to my needs and expectations. The entire process was transparent, honest and seamless. No BS!! Just honest salesmanship, which is hard to come across these days couldn't be happier with their service!! read more

I flew from Idaho to Southern California to buy a pre-owned certified Lexus RX 350 and I happened to find one at South Bay Lexus, a 2022 and the color I wanted in great shape and low miles. We drove directly from the airport to the South Bay Lexus dealership and met with a sales person Joshua. I had preapproved credit through Chase Bank and after test drives, and two days of driving out to meet with the sales person, I purchased the car from South Bay Lexus at the asking price, signed the contract, gave them a $1,000 deposit and got the key and was going to ship the car to Idaho. South Bay Lexus was aware of all this information from the get-go, including my preapproved credit and my intent to ship the car to Idaho. Two days later, the sales person called and said that they cannot do the deal because they do not sell to people from other states unless they pay cash, stating that this is their company policy. After them, ignoring my repeated calls for two days, to both our sales person and the general manager/owner of South Bay Lexus. I finally got a callback from the sales person reiterating that he was told by the owner that they cannot sell to out of state customers. I asked that the owner Mr. Johnny Hong call me. Additionally I had left him several messages and tried calling him at least 5 to 6 times with no return call. The salesman reiterated what Johnny Hong had told him that they are unable to sell the car to me. I told the salesperson that I think it was irresponsible and rather chicken that the general manager/owner, Johnny Wong was not calling me back. Bad experience/customer service and a total waste of time/2 days. Specially, given the fact that I told him all this information upfront and it took them 48 hours to tell me they couldn't do it after I've already purchased the car. read more

I would definitely buy another vehicle from South Bay Lexus specifically from Enrique Carvajal. I live in Northern California and I was searching for a GX550 Overtrail. I located the GX550 that I wanted at South Bay Lexus. I negotiated the purchase over the phone with Enrique. Once the deal was agreed upon, I booked a flight to LAX. Enrique picked me up at the airport and drove me to the dealership. The GX550 was washed and ready. There were no surprises at the dealership. The paperwork signing with Tim was straightforward. I was on my way to drive back home within a short time. Enrique checked in with me to make sure I got home safe and to see how I liked my new ride. Thank you Enrique! Brian read more

This am I had to wait over 30 minutes for a loan car- ridiculous. I had to call to see if my car was ready! It was ready- then why didn't you call me? My advisor told me my car was ready- took me about 15-20 minutes to get here. My paperwork wasn't ready. More waiting.... This never happened before! The customer service has gone downhill in the last year! Horrible! read more

I was very resistant to accompany my sister to buy a car. I hate dealerships and more specifically salesmen. We had a very positive experience! I think 2 things made it pleasant. The first was Amin, our salesmen. He did not try to push anything. It was very refreshing. The 2nd reason it was so easy was their no haggle for certified pre owned vehicles. We knew the price before we came. There was no upselling or negotiations. It takes all of the yucky part of car buying out of it. Amin even gave us keychains and pens. He was very personable and easy going. It still took 2 hrs. The wait was for the finance people. Overall, the experience was nice. Very classy waiting area and restrooms too! read more