My wife and I had been looking for a 2020 flhtk in tahitian teal for awhile.i was scrolling and found one at redstone harley in Madison al.inquired about it texted with tj and had talked with him on the phone as well.he was good.it took about a week to make the deal.they delivered it and picked up my trade.which was awesome considering I'm 7 hours away.thanks again read more

Outstanding Supporting, knowledgeable service individuals, and great community to hangout and chat read more

Redstone Harley-Davidson - Redstone Harley Davidson - Motorcycle Dealers Near Me - Madison, Alabama

Traveled and went to go look at purchasing however Product knowledge could definitely be improved because when I asked them a a few random questions I had on my mind and they where lost and didn't know anything worth value. Other then trying to push the sale. read more

Great service. Jason is tue right dude to talk to. He will help you get squared away.

I'm on my second Harley from Redstone and would be hard pressed to go anywhere else. Trey is a great salesman and Gary was great getting the deal put together. I had to go by one morning for a minor problem and Carl in service got my bike taken care of while I waited. Overall, I don't think you'll find a more capable and friendly group of folks! read more

Definitely reccomend. Wonderful experience!! Ask for Stephanie, she was AMAZING! We were riding in the Trail of Tears when my shoes decided to lose their soles (BOTH of them). I ran into this HD just to see what they had and I left with a pair of boots that I adore. Stephanie was kind, courteous, patient, attentive, fast, and offered suggestions I had not thought of. read more

I purchased one bike here.... Be aware of the sneaky finance officer adding useless theft insurance you don't need to your sales contract. I will never do business with them again! read more

My husband and I had a wonderful experience here with Josh Armstrong! We researched for months to decide exactly what bike we wanted and what all we wanted with it. After visiting MANY Harley dealerships all across the state of Alabama, my husband knew within minutes of talking to Josh at Redstone that he was the person he wanted to purchase our bike from! Josh was very knowledgeable and accommodating to all of our questions and needs, and he tried his best to get us the best deal he could! We are very satisfied customers and recommend everyone that is looking to purchase a Harley to go to Redstone and speak with Josh! 10 out of 10 recommend! read more

Redstone Harley-Davidson - 2020 blacked out road glide special with the 131 engine upgrade! - Motorcycle Dealers Near Me - Madison, Alabama

Lotsa gear here. All the Harley merch you'd ever want. They give an 11 per cent military discount. Best friend got her husband a hat and long sleeved shirt for Christmas and a cute Day of the Dead purse for our sorority sister. Staff are super helpful and friendly. A lot of bikes for sale in the showroom. Good times! read more

Came in today shopping for Christmas and I couldn't have been more pleased with my experience! Robin was who helped me in the motor clothes... she was super pleasant, personable and didn't stop til she got me everything I needed (even if they didn't have it in store)! I will definitely be back and will be asking for Robin every time! Everyone else that was there greeted me as well and I felt right at home; as I should in a Harley Davidson store. read more

The showroom is large and absolutely amazing. After a few trips to Rocket Harley Davidson you just don't want to leave. Whether it be the shiny bikes, the wide selections of options, MSF classes, or just to chat with the staff, Rocket Harley Davidson is your second home. The staff is extremely educated on bikes and can answer any at all questions you have right on the spot.(Dillian and Dallas are real nice guys) Also they spend the time to talk to you, get to know you, and are not there to try to sell you the most expensive bike with the most options that you don't need. They want what's best for you and will make suggestions regarding safety of you and your motorcycle first instead of the flashy options that you can get. Bathrooms are spotless! Prices are great compared to other Harley Dealers in the state. If you are there to buy/find a bike, or just looking around, you can't escape the family feel atmosphere. read more

Dodgy pricing structure and difficult to get a straight answer from the sashes manager.

Will not buy from these guys again! I traded my brand new 2020 heritage 114 325 miles (Engine failure!) because it was broke down and they kept pushing the repair date to fix it was just 1 week which turned to nearly 2 months, I finally just gave in. One of their Mechanics told me after I purchased the new one they did this on purpose to squeeze more money out of me the bike could of been fixed in the first month. I bought A Brand new 2020 S/G From them has less than 3000 miles on it. I tried to sell it back (Job Loss). they offered me 18,500 for it over the phone. went to bring it to them to look it over the salesman walks off like he is lost in space after being there an hour he finally looks at it and they said they would give me 17k for the bike forgetting about there original offer completely. read more

The service department is the absolute worst in the industry. These people are not to be trusted in any way and will clearly take advantage of new and young riders. I called and spoke to people and left my number for a follow up and was ignored. The worst part is that the 20 year old first time buyer who bought a bike less than a month ago (1500 miles) doesn't know what he doesn't know. There's no adult coaching him thru this process or teaching him the necessary skills he needs to make a purchase this large. Purchase aside, the service department took him to the cleaners for more than $520.00 for an inspection that he didn't need nor did he ask for it - they just did it. Yes, it's a business, but the point is, he took it in for an oil leak and came out owing more than $520.00. Shameful. I do not recommend servicing your bike here; if you are not careful, you may get hosed like the kid I know. WARNING! read more

What an amazing team! Gary & Kirtus went way beyond to make sure i was completely satisfied with the trike I wanted at the price I wanted. To say they are the perfect sales guys would be an understatement. Y'all guys rock! Don't tell them what you want and what you'll pay unless you want to leave with everything you asked for. #Happiness, #Joy #DreamsDoComeTrue Lisa Blankenship read more

Robin is the shit. My boyfriend and I came here and she sold us on everything. Super friendly. She gave the best customer service. 11/10 would recommend coming here. read more

bought my Roadglide Special 15 May 2021. Buying the bike was fine. They were more than helpful and friendly about it. But now here I am 08 September 2021 and I still don't have a plate for my bike. To make it even worse they tried to pass the issue off to me because my finance officer lost my registration. I have been pulled over by our local and county for the dealer plate. I showed them the paperwork that the plates are being processed and I do own the bike. The last time I was pulled over I was told impound was next. I haven't ridden my bike in two months. Every time I call its the same "we are very sorry and we will take care of it. Still no plate or temp plate that I asked for day one leaving the dealership. I even offered to bring it back no harm no foul. Out of state buyer beware. Update- Sept 17 the title department called to let me know that the third party company that handles all of the tag issuing has finally passed my paperwork off to Shelby County, TN. After four months... I guess this is their attempt to pass the buck. So now I'm at the mercy of Shelby County that I am sure is months behind and this is supposed to get Redstone off the hook. The fact is that if they wouldn't have lost my registration I wouldn't be writing this right now, if they would have given me a drive out tag like I asked for repeatedly and then updated it as time went by I wouldn't be doing this right now! If they would have just taken a minute to do the right thing I could be riding my $30K motorcycle with out fear of it getting it impounded! But no...we are just a sale and that's it. What's one bad deal when they have people lined up to buy a motorcycle everyday. And since I cannot add another review I need to add this as well. I purchased the maintenance program because I was guaranteed it was nation wide. It would be worry free and nothing out of pocket. Well I was skeptical because I knew Bumpus HD Memphis, TN was funny about that stuff but I was guaranteed by Charity my financial officer this would be a good choice and pain free. Fast forward to my first service. Reggie the Service manager at Bumpus said we don't really honor this program because what they pay and what we charge are different. So I had a choice either pay out of pocket and seek repayment or they hold my bike hostage until they get paid what they want. I will give AJ credit for getting this all taken care of and I did submit a cancelation form through Francesca the other finance manager. But my point is again if they did the right thing in the beginning I wouldn't be here doing this. read more

Got the 'ole bait & switch. Let's see if I can make this simple and quick. Experienced rider looking for a specific bike. Redstone had it in stock, online inquiry confirmed, appointment set up to see said bike. Now, I understand that between the inquiry and the appointment if the bike sells, it's just business. But I received multiple phone calls from Redstone to confirm and follow-up my appointment and interest, up to and including the morning of the appointment. I asked each time if they still had the bike, and each time I was led to believe they still had the bike. I showed up early for my appointment with my trade-in (2015 Ultra Classic Low with 16k miles- they don't make Low's anymore - so it's special) and my preapproved financing. Come to find out they sold it (the bike) two days earlier, same day I inquired about the bike. I understand business, I don't understand deceit. They kept me coming in, thinking I'm some Yay Hoo that was just "Hot" after a bike. I went elsewhere in 2015 (Bumpus HD), and I'll go elsewhere again. Name may have changed but their spots have not. Update: Thanks to Harley-Davidson of Columbia (Steve Cain) for selling me my new 2020 Ultra Limited! Delivered to my house and picking up my trade-in. All done via telephone, email, and internet. read more

I have three Harleys and I went into the Redstone Harley-Davidson to inquire about having an oil change, new battery, new tires put on my 1995 Heritage Softail Classic and I ask the service writer what I had and he said "before you go any further we don't work on anything below 1995 Harleys". I didn't realize there were different oils, batteries, and tires for any bike 1995 and below. I am going to buy a trike to add to my collection and will buy it elsewhere as well as all other equipment used for riding. I did purchase a helmet and headset to accompany it for a little over $500.00 this month and will from now on take my business where it is appreciated. The ladies at the clothing department are extremely helpful and sweet. read more

I purchased my new Harley-Davidson right in he middle of the full remodel. That didn't stop the staff from making the purchase a breeze! Thanks Redstone! read more

Not satisfied with class. I didn't pay to get yelled at. Also instructor yelled at me for checking my cell phone when I have a 3 year old while the other instructor was simultaneously checking hers...... during a break. Do not recommend. read more

Received great customer service from Bryan Dunn (Irish) while visiting Redstone Harley. Overall good experience.

My Fiancé and I bought a Harley Street Glide in April 2022. Since buying it we have had the worst experience with Redstone Harley. They openly admitted that they never inspected the bike before selling it to us and we had to bring it back a week later to do that and perform a service that was never done. The wires of the handlebar were wrong and had to be fixed, a mirror was missing, and the oil hadn't been changed. After this situation, we got a letter from the bank stating there was an issue. We drove to Redstone Harley where the new manager apologized and said they lost our paperwork, they finally found it after waiting around for over an hour. On top of all of this, the tires on the bike were never checked and they need to be changed. According to a salesman at this Harley, they should have replaced the tires during the service they did late after we had already bought the bike. When this was brought up to management, they admitted there were no notes found from the service so they do not know what condition the tires were in when they sold it to us, but they would not replace them for us. We have had the bike less than 2 months at the time of this conversation and have only done short rides around town. There is no way in less than two months we need new tires due to our riding. The management refused to return phone calls and will not replace the tires when there should have been brand new tires put on in the first place. After all this all we were offered was a T-shirt for our troubles. We will never buy anything from Redstone Harley Again and highly recommend you go elsewhere when buying your Harley. read more

Moe made my buying experience run seamlessly and helped me to get the exact deal I wanted. She is one of the reasons I come to Redstone so often, just to see her. All of the staff members are super friendly and make you feel like you are a part of the Redstone family. P.S. Moe walks on water! read more

I was told I would be given a 2.9% APR on my bike loan. Shame on me for not reading more closely. It was actually over 8%. I spoke with the person in charge of financing at Redstone and explained the situation and was promised I would get a call in the next day with a verdict. Been two months and no call. Since then I've talked my friends into buying their bikes elsewhere. read more

The new owners have definitely turned this place around! Smiling faces, friendly staff, helpful employees and an all around great place now! If you've were burned in the past by Rocket I recommend giving Redstone Harley-Davidson another chance! read more

Great selection of bikes, friendly staff

A while ago I tried to buy a new bike from Rocket H-D. They are very difficult to deal with. I could not get clear, straight answers to my questions. They kept changing the quoted price and fees in what I felt was an attempt to confuse. After pressing very hard I learned that their freight and assembly charges and "documentation" fee are outlandishly high. They also charge nearly double the standard charge for a new bike title. I bought elsewhere and got a much better price and much better dealer experience. Trying to purchase a new bike from Rocket H-D felt like dealing with a sleazy used car dealer. Since that time I have been to Rocket H-D for some safety recall work and to purchase a new tire (only because they are the closet dealer). The work was handled promptly and apparently correctly. The staff was courteous and acted in a friendly manner. I did not do a dealer to dealer comparison on the new tire price as I felt the time and expense of going to another (farther away) dealer would probably wipe out any cost savings. My conclusion from all this is that Rocket H-D is OK for warranty work (which you don't have to pay for), is somewhat pricey for service work, and is not the place to purchase a new (or used) bike. read more

The new ownership is garbage. My husband took his bike in for service and a tire and before they finished he had a bill for over 4,000.00! The prices are outrageously high and on top of that they wouldn't honor a 100.00 gift card that I had gotten for a gift because they had changed owners. We will never spend another dime in that place! read more

Don't call. They'll leave you on hold for 20 min. I went to the store and met the guy Spanky. He's great. He made up for the bad customer service. 5* for spanky, 3*for the store read more

It was either here or in Atlanta that I was to buy my baby - my harley- and this place was the best. They were just down to earth honest and have me the best deal. This was after me going back and forth between dealers for about a month trying to see inventory and prices. I would give them 5 stars but the Atlanta dealers hard larger inventory to choose from many times. Still- nice people and knowledgable about the product. I'd go again.... When I get my next one! read more

Awesome service. My Google maps app pulled up a location that no longer existed. Needless to say I was lost. I pulled over and looked up the number and called them. Jennifer answered the phone and asked where I was and I responded I have no idea I'm not from here. She told me to tell her what I see and then said I know exactly where you are. She gave me the directions and advised me she will have hot coffee waiting on me. When I got there sure enough she had the hot coffee waiting. Awesome. I went to purchase a t-shirt and she asked if I would like to stay for a while and watch tv, play pool enjoy the free sodas and snacks. Awesome! She also recommended a couple of local places for dinner/lunch since I'm not from here. That is service that you can't put a price on. The entire staff was very friendly and all offered assistance. Great Job! I don't live here but will tell you based on my experience this is the place you might want to buy your bike from. If the service is that good for a t-shirt I can only imagine what it will be like if you bought a bike. read more

I went to the dealership to get some new mufflers for my HD because I wanted to upgrade my exhaust (and air, so got a new air filter setup). When my parts came in, I picked them up, took them home, and eagerly set about getting them on my bike. The next day I took my bike up to the dealership to have it re-mapped and so they could look at the pipes. Turns out they ordered the wrong ones. The next day (is when they discovered this little problem) I get a call telling me what was wrong. Said they would call me back in a minute. 10'ish minutes later they call me and tell me that they have ordered the right pipes for my bike, that they will install them themselves at no cost to me, and my only charge will be for what I origionally brought my bike in for. They went well above the service that I would expect from ANY company to fix the problem and make sure that I was satisfied. I would highly recommend for anyone looking to buy a bike (or parts) to go see this HD dealership. On a side note, if your looking to buy a bike, ask for Skip. Tell him what your looking to do (long distance rides, around town, etc.) and he will not sugar coat it or steer you wrong. read more