(Austin Location) - Good enough sales/showroom help. Terrible customer service and communication…read more Totally missed the equipment arrival date(s), items not available for weeks and when your building a house, these are all to important. Equipment install was absolutely terrible, installers were not prepared nor did they even consult the instructions, didn't clean up their mess (wood and metal shavings specifically). Water line was incorrectly installed, ice maker installed improperly. Be prepared to either take delivery with your truck/trailer and install yourself and take a meticulous inventory of your items because of the tail light warranty, nobody will return your call after the sale.

the repair guy advised replacement when he could have made an expensive repair - turns out it was a…read moretoss-up with the wait time on the replacement. Anyway, I saw the storefront near Ziggy's; had no idea that Bosch had that much stuff.

Mercy was super nice and helped us find what we needed really fast. She went out of her way to find…read moresomething we couldn't get on the shelves.

Came to see about trading in my Apple products and possibly replacing them. I was helped by Ryan…read morewho was extremely helpful, knowledgeable about the Apple products, and even Best Buy's warranty and membership programs. Overall a great experience and would recommend

1lb of force of nature beef is typically $9.99. heb, how sad…read morethat you placed a big yellow 25% off sticker on this meat, but increased the cost to $14.00 per lb. watch out for this snarky trickery you guys. c'mon heb, you are better than that. wish i took a pic.

I have to say I absolutely loved HEB and thats why the 3 stars. This location on West Alabama is my…read morefavorite store too. The beautiful trees in the parking area makes shopping here feel like such an outing. But my most recent visit let me down supremely, while trying to shop for a surprise. I asked for help from several folks for the flower shop and was told they would find someone about 3 times. The last time a woman came by and seemed as if she worked there, relieved I approached her and she stopped abruptly and asked if I needed help. I told her yes if she could help me with some balloons, I remarked I had been waiting over 20 minutes and she rolled her eyes at me and in a strong tone said" I am trying to help you " I reinforced that I was not trying to be disrespectful. I just needed assistance. Still proceeded to wait, then a gentleman named Chris came to the flower area and assisted me with the balloons finally. By then it was almost 40 minute mark. His interaction with me at first seemed as if he was upset, then he lightened the mood, and actually sang while blowing the balloons up. I love HEB but this interaction left a sour taste in my mouth. If they would have just communicated that no one was going to be able to help I would have left. I had yet to have had a negative experience here till this time around. Idk if I want to visit my favorite HEB anymore. I thought I had left the poor customer service back in another state. But who am I kidding I do enjoy HEB!

Washer went to hell in 7 weeks and the arrogance you get when you make a call is the worst. Worst…read morecustomer service I experienced. They Suck Three weeks and this piece of trash owner will not respond. My washing machine, after 2 months from purchase, does not work. It stops in the middle of washing. Mitch, the owner, is an extremely rude, and unresponsive. Avoid this punk at all costs.

I purchased a fridge from here in 2016 and it just now stopped working so I came back today to buy…read moreanother. He was very nice and worked to get it delivered for me within a few hours because I have to work all weekend and they removed the old one. Great service!

The concept of American Freight is fairly genius: new'ish appliances / furniture sold at a discount…read morewith potential blemishes. The bigger the ding, the bigger the discount. I had browsed for months while looking at appliances / furniture and enjoyed the the hunt, despite going to multiple locations looking for quality versions of everything. This location is in Gulfgate, which isn't the nicest area of town but is also among the most quiet at least during the daytime. Like most American Freights, the store wasn't busy and there was plenty to see. Each week there were different appliances on display, but the couches and dining sets looked to be the same each time I visited. The customer service was good at this store. They didn't hassle me ever and kept it real the whole time. I found the selection was decent despite things changing up every week. The key was to find something that looked near new without paying anything close to retail. After several weeks, I found a stove that looked fairly good and fit the dimensions of my kitchen. Retail price was $2800, but I scored it for just about $1,700 with a $120 delivery + hookup fee (#1). The unit works exactly as advertised and the blemish was tough to spot (#2) but I was satisfied with my purchase. I am already on the hunt for my next appliance and hoping to land a good one soon. _____________ (#1) This will be a different review entirely. (#2) Some small scratches on the inside.

Nakisha was helpful and kind. She held a product over the phone so we could drive in and look. Was…read morea great transaction.

I found Pancho Appliances on Facebook Marketplace yesterday. I live in California and my son lives…read morein Texas. I wanted to help my son out because his washing machine broke down. I texted Pancho Appliances and Emily got right back with me. She found me a couple of washers that were in my price range and sent pictures. She offered delivery, set up and take away the old washing machine for a small fee...before I knew it we made a deal online! I paid for it and that very evening my son got a good solid washing machine. Excellent customer service. These are good people!!!!

My old washer had broken down and my dryer was already old, so I went to go buy a new set. I found…read morereally good prices at this location and the young man was very helpful.

I had a terrible experience at this Home Depot, and even now I can't believe it. This happened a…read morelittle over a month ago when I needed to make a purchase and a return. I had a pack of screws that I realized were the wrong size. I had bought several other items, so I handed the screws to the employee. When I looked up, he had already opened the pack and started counting them. It was a two dollar pack of screws, and as someone who has been a Home Depot cardholder for more than seven years, I've never seen anything like that. I asked him was he counting the screws for return and he said yes. I told him this had never happened before and asked why he was doing it. He said it was because he could. Long story short, I ended up returning the screws and refusing to finish my purchase at his register, especially after he insisted that I slide an item over to him even though he could reach it himself. I went to another counter to complete my purchase. Overall, this was the worst experience I've ever had at Home Depot. All this over a two dollar pack of screws. Unbelievable.

Tried to cancel an order that never arrived when it was expected and I was not permitted to. The…read morecourier, who has deliverd to my address many times claimed, falsely, the address was incorrect. The good news is, I will call the bank to make sure the payment is reversed since I never recieved the merchandise and I will never have anything deliverd by that clownshow again. Going forward I will pick up the merchaindise in person and bring it home myself. HD cannot be trusted to deliver their own merchandise, nor use a reliable courier. Nor do they stand behind their own delivery dates, but instead leave their customers to the whims of an outsourcesd, incompetent delivery service too moronic to know how to read a map or street signs or large numbers on a mail box. What a joke. Just amatuish BS.

I would say 3.5 stars. You can find some pieces for great prices, but there are a lot of items that…read moreare close to/are retail prices which I'm surprised for a liquidation store. Overall the store was clean, great air flow, great music, great amount of inventory for small side tables and different lighting fixtures. Just the fact a lot of items were so close to retail that you can buy some of these items on Amazon and have the peace of mind to return versus final sale at this liquidation store.

Ok. I've read some of these reviews and I'm bewildered to what they were talking about. I went…read morethere skeptical and expecting the worst but that's not what I got! The floor manager/ salesman invited us with a warm smile and was very accommodating. In fact, they gave me some of the best service I've ever had! Let's talk about what they have. They have items that other store are coming there to buy and resale at their stores. I know they got a low rating but try them for yourself. Understand that other vendors that don't want these guys around. They're cheaper and better than the other stores because I've been to most of them. They all told me that they can't compete with this place and they don't know how these guys can have prices so low. What does that sound like to you? C'mon man, I went to this place and I've dropped thousands of dollars but what I bought cost trible from what I spent. I'm a big skeptic but I'm making this my go to spot! I'm just putting everyone else on point.