This company took our money for a diagnostic check ($69). They diagnosed it with a wiring problem for the cooling fan. They sold us the part ($35). Problem not fixed. They told us they would re-diagnose no charge. We called to check on our Jeep after the appointment and they stuck us with another ($69) charge for diagnostics. They reported two different codes and said we "need to dig deeper" to find problem. They want to charge us more money to "dig deeper" but won't tell us what they've found or not found. We spoke with Owner/GM Roger Auxier by phone about this issue and he repeatedly insulted us by commenting things like, "It sounds to me like you are just trying to get us to do work for you for free," and "you don't seem to know what you're talking about." His voice was very high in sarcasm throughout the conversation which he never took seriously. He never took responsibility for his service departments wrong information and told us they would not fix the bill. He did not hear us out and hung up the phone. We picked up our Jeep and paid the charge and left with our pockets emptied, nothing resolved and a major distrust in the company. We will not return. I have filed a complaint with the BBB and requested a refund. Car City Chrysler has taken $175.89 of our money to be exact and we are still facing the same overheating issue as we started with. Thanks Car City for being so dependable! [sarcasm!] read more