This review is for the entire office staff who makes appointments, the technicians who administer…read morethe field of vision tests, the nursing staff, and for Dr. Heiligman. This places is EXCELLENT. Very warm, caring & patient, and they truly offer state of the art, exceptional care. I have unusual eyes, and have had these kinds of exams administered over 20 years in 4 different states. Rochester Eye Center is the best I've experienced .... the types of exams I have to have are tedious and uncomfortable to have done every year, and with the care I receive at Rochester Eye Center, I have grown FAR more comfortable through the years. I'm hoping all of my review really gets across how well they take care of their patients. It's rare for me to offer five stars, so when I do, it means I really wouldn't change a *thing.* And that's how I feel about Rochester Eye Center and Dr. Heiligman.

He is an amazing Retinal specialist. He is very compassionate and caring and kind and very…read moredetailed. We would not see any other doctor for my son's eye disease. Dr Rose is truly one of a kind.

Outstanding retinal ophthalmologist & surgeon. Extremely patient friendly and provides excellent…read morecare that includes diagnosis, treatment and surgery as required. Office is efficient and staffed by people who are friendly, helpful and well trained.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

I just saw Dr Lindahl yesterday Oct 29,2025 for my 6 month check up on my eyes. He is absolutely…read moreoutstanding and all of his employees are very helpful and simply the greatest. I am very happy that Whelpley and Paul recommended this office to me 4 years ago.

Really enjoyed my experience. The staff was welcoming and friendly. Very helpful and patiently…read moreanswered my questions. Very knowledgeable. Dr Jagoda was great. Would highly recommend her and this practice.

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

Charge $100.00 for a missed appointment fee! I'm writing to…read moreshare feedback regarding my recent experience. Previously, I had a very positive visit-l came in with a concern about my eyes and was seen quickly. The exam was thorough, and the staff made me feel at ease. Everyone was professional and friendly, which I truly appreciated. However, as of 4/18/26, I'd like to update my experience. I had scheduled an appointment about six months in advance, and unfortunately, I forgot to add it to my calendar and missed it. I take responsibility for that. That said, I did not receive any reminder-no phone call or text-which made it much easier for the appointment to slip through. I was then charged a $100 missed appointment fee. While I understand and respect the need for such policies, the amount feels excessive, especially without any prior reminder. I hope you'll consider the feedback and possibly review your reminder system and fee policy.

I have been coming this office many times , I love the Drs and the staffs . They are very good and…read moreI highly recommend them

have gone to Reed Eye for over 20 years , they have always been on point with their service. My…read moreDr. who I had for over 15 years has retired and will now meet a new dr. Had my cateracts removed and everything went smoothly able to drive within days.

I was warned to stay away from Reed, and I wish I had listened. My son came in for an exam, and the…read moredoctor stated his prescription had changed only slightly. Two weeks later, we went to get new glasses, and the person fitting him just put the glasses on, and that was it. My son told him he had trouble with the right eye, and he dismissed it; said give it some time, and then come back if you still have trouble. We did, and was told that there was an issue with the right eye, to make yet another appointment. Come on, how many appointments does this place want you to make? In addition, he was misinformed regarding the new glasses as you could NOT adjust them as they did not fit his face properly. Well, we are going to America's Best to get this straightened out because there is no way we will ever return to Reed. I would definitely stay away.............really wish I had.

Dr. Catherine Whipple is the best Ophthamologist in Rochester, NY. I highly recommend her. She is…read morevery thorough with her exams, explains clear and understanding evaluations. I had one small problem with my stitches in one eye after my surgery and Dr Whipple met me right away at her office and fixed it. She is the best!

I have been seeing Dr Whipple as a surgical patient and her wonderful aesthetics staff for several…read moreyears now. I have never questioned or felt pressured in any of their services recommended or performed. I LOVE everyone of them and their new office is Beautiful!

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Eye care here was great, it took me a while to get the initial appointment but when I needed a…read morefollow up appointment I was seen two days after my phone call. And it was great, I received excellent treatment for my dry eye condition, everyone I interacted with was great.

I spent $2600 out of pocket to have my cataract replaced with a Vivity lens that was supposed to…read moregive me good distance vision and decreased halos at night. What I got was an eye that cannot see clearly from 6 feet+. What happened? The doctor said that he made the decision to make my eye nearsighted because I had lasik surgery 20 years ago. This new plan was NEVER discussed with me prior to my surgery. I would have never approved this, as i wanted clear distance vision and was prepared to wear glasses for reading. What I'm left with is vision that requires glasses for ALL distances! And the lens cannot be removed and replaced. So I'm out of $2600 plus I have poor vision. I pursued a second opinion from an expert doctor in another town and he said that he would never have put a Vivity lens in my eye. And to make it all worse, Cornerstone recommended laser to remove scar tissue on my lens capsule. This was a simple procedure and I had not yet received my Second Opinion. Following that surgery, I had absolutely no improvements in my vision AND I had a negative side effect of increased floaters and a dangerous side effect of increased eye pressure and a chance of retinal damage and loss of vision! (Vitreous prolapse). At my followup for the laser surgery Cornerstone did not even talk to me about the vitreous prolapse! Stay away from Cornerstone Eye Associates! They did not listen to my wishes (which were clearly charted) and they did not take responsibility for my botched eye that is permanent!

Dr H is great! He is patient, kind, and explains things well. The staff have been helpful and were…read moreable to squeeze me in for last minute appointment when my glasses broke. With the myopia epidemic in full swing, I'm sure my entire family will be back here a lot.

Cancel Open app…read more Search e.g. tacos, Mel's Rochester, NY 14604 Restaurants Home Services More Rochester, NYHealth & MedicalLaser Eye Surgery/LasikRochester Eye And Laser Center Rochester Eye And Laser Center 4.0 (11 reviews) $$ModerateLaser Eye Surgery/Lasik, Ophthalmologists, Eyewear & Opticians Open * 7:00 am - 4:30 pm By appointment only Add Review Call Directions Website Services - Rochester Eye And Laser Center Virtual Consultations Rochester Eye And Laser Center Photos Kenneth Lindahl, MD Ophthalmologist, Rochester Eye and Laser Center photo Emily Culliton, OD Optometrist +22 Dr. Jaime Kenny, OD Optometrist, Rochester Eye and Laser Center Book now $1,000 Off LASIK+Free Consult More like Rochester Eye And Laser Center Optical Stores Eye Doctor Internal Medicine Glasses Repair Recommended Reviews - Rochester Eye And Laser Center Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews. Terry P. 030 1 day ago I had good experience in the past, over 25 years, but that has since changed with my last visit. Had an eye exam and ordered new glasses. I could not use them due to blurry vision. Short story is they tried to resolve this with repeated remaking of the lenses and a new eye check resulting in a different prescription. I still have issues with the new glasses and can not wear them, i will ge going to a different place to see if i can get a pair of glasses that work as well as my old glasses that i am wearing now and happy with. I can see the car dash board and street signs very will with my old glasses, not with the new ones. They did try to resolve the issue 3 times so i'm giving them 2 stars