The first pair of glasses I purchased were uneven. One lense was bigger than the other. Went back…read moreto return them and bought a new pair. The new pair wasn't made correctly. They weren't sized properly and hurt my head around the ears. I spoke to someone and they said that the best they can do is adjust them . They were very expensive. For the amount they charged you would think that they would have been fitted properly. Next time I will go to another place.

As an older woman having had perfect vision her whole life all of a sudden needing glasses was a…read morehorrible disappointment. They scheduled me very quickly to get an eye exam, when I got there they were very attentive and made me feel comfortable during the whole process answering any questions I had and giving me information I didn't even think about asking for. It was excellent service from walking in, through the exam and when they helped me pick out glasses in my price range and gave honest opinions on how it looked. I couldn't have asked for a better first time experience! Can't wait to get those glasses and see again!!

Thanks to everyone who tuned in LIVE on 10/27/16 to watch my LASIK procedure and to support me…read morethrough it - I'd choose LASIK over having my teeth cleaned any day of the week :) I'm seeing & feeling terrific, and I'm so impressed with the team here ... more so than I've ever been. The little things no one else would even notice that they do to help patients through every stage and really walk the journey alongside of them, well, I've just not seen this type of incredible care in any other ophthalmology/LASIK practice - and I've been to hundreds of them across 3 countries in my previous job. Let me give you my professional history as it is relevant to this review: I started out as a certified ophthalmic assistant at age 22, specializing in refractive surgery with corneal doctors for about 5 yrs, and by age 27, I was hired by Bausch & Lomb to be a Clinical Applications specialist for the Northeast territory. Basically, I trained doctors, techs, and nurses how to use the excimer laser, the diagnostic equipment, and the microkeratome. But my job was often times comprehensive, in that some sites were just beginning, so I went through the whole laser suite/surgery center set up and flow from beginning to end with them, including first cases. Often sites had brand new staff who never had experience assisting or working up LASIK patients. Many times throughout our training position, myself, or other trainers around the country, were teaching from scratch. I did more than train as well: collected outcomes data, lectured at special meetings, devised and developed training tools, and worked with doctor consultants and engineering colleagues to optimize results and software. Within a couple of years, I became the National Training Manager for the USA. A couple years after that and I was promoted to the head of the Training & Clinical Applications Specialist department for North & South America. So to tell you that I've worked with a ton of LASIK practices, doctors, and techs/nurses is a giant understatement. I've had so much experience in the field with other practices that when I decided to hang up my travelling hat, I knew the only place I wanted to help manage was Dr. MacRae's practice, if they would have me :). Being the patient is completely different than managing the practice day to day, and until I experienced my evaluation, consent, and surgery from the other side, I truly couldn't appreciate the skill set each individual brings to the patient. My team literally asked me to critique them and let them know what they could have done better - not too many people can show that kind of vulnerability. And they weren't out to "impress" me, they treated me just as they would anyone else who came in for an appointment or surgery. The pressure was on the night I had my surgery with 30+ Optometrists in our office and many people at home watching live surgery, and not one person on staff faltered or blinked an eye - they all hosted a large group of doctors for a couple of hours before surgery (after being at work since 7:30am) in addition to teaching/explaining the procedure as it was happening...and they simply rose even higher in their quality of care, efficiency, and thoroughness. Would you feel nervous having surgery knowing the team had been working for 12 straight hours just prior? While we don't treat this way, this situation was the case for me! You would have thought I was the first case of the day. I've seen and heard these technicians and doctors talk and work with/treat thousands of patients in the last (almost) 4 years...being on the receiving end, well, wow, I couldn't be more proud of each and every one. I struggled to find even 1 thing to critique - outside of waiving a magic wand to fix my eyes, of course smile emoticon:) While I know no one is perfect, and don't expect perfection of anyone, including myself(!), they were darn close to it, and I know that with each patient who walks through our door, calls our office or emails us questions, I can, with 100% confidence, say this team we've assembled is unsurpassable in experience, skill, kindness, care, and heart.

Everyone in the office made my experience comfortable and easy. I love not having to wear contacts!read more

I have been a patient at Chili Vision Group for years - back when Dr. Baskin was there. After a…read morelong hiatus from wearing glasses (apparently your eyes can improves in your 20s and 30s), I felt the need to go back and get a bit of an updated pair of glasses. They are currently in a new location in the same plaza than they were the last time I was there... which they reported was about 6 years ago. And they purge paper files after 7 years... so I probably hadn't been there in 8 years. I had a 7am appointment, and despite arriving on time, I was in the office for nearly 1hr 10min. To me this seemed a bit long, and I wasn't thrilled with that (especially since I was the first person of the day.) But Dr. Brown was fine as a provider. The opticians that I worked with on both occasions (pick out and picking up the glasses) were pleasant and knowledgeable. I have a decent vision plan, so I lucked out with some nice Anne Klein and Bebe frames. There is definitely nothing wrong with this, but I am a little nostalgic from the days of Dr. Baskin. I didn't feel treated like a long time valuable patient/customer, but I suppose that is partly because I am not those things to this place anymore. And thinking of the future, I might consider finding another office closer to where I live now.

Everyone at Chili Vision Group is friendly, helpful, and amazing to work with. I have seen three…read moredifferent doctors over the years, and been very impressed with each of them. I have Dr. Brown now and absolutely adore her. When I needed to switch contact brands, she worked with me over the course of several weeks (and many samples) to get me exactly the right pair. Last fall, I caught a cold that manifested itself in extremely red, painfully itchy eyes. I called, thinking I had pink eye, and they got me right in. The doctor explained the problem and told me not to wear contacts for a week. Not good -- I cannot wear glasses because they give me vertigo, and I was going to Detroit to see my sister's play that weekend. The doctor paused, explained why my glasses gave me vertigo, and then found a 10-pack of daily use contacts. He told me to only wear them for a few hours when absolutely necessary. I honestly do not know what I would have done without the wonderful folks at Chili Vision! Even though I live in the city now, I will always make the 20 minute trek to stay with this wonderful team.

I'm not one to complain but seen it's fair to say I wasn't impressed with this location and staff…read more My son and I were not greeted upon entering. We gad an appointment at 4:20pm and the desk attendant was not very helpful when we had insurance questions. I felt rushed and unheard. I know it was close to closing time but it was obvious that she was in a hurry to get out from behind the desk and ignore the customers in the waiting area. After the exam it was obvious that we wouldn't get our glasses the same day. We asked for a copy of the exam so we could go elsewhere to purchase glasses, and we were given an eye roll with our copy. We left feeling like we were ignored and a pain for scheduling a later in the day appointment.

I came in 30 minutes before close to pick out a new pair of glasses after accidentally breaking the…read morepair I had been using. I planned to come back in the morning to make my final decision and purchase because the store was closing, but the two women working (Melissa and Kayla) were so kind and offered to stay and check me out even though they already closed their register. Melissa also helped me pick out the perfect pair. They were made and ready to pick up in the morning! I had never used this store before and was not used to same day pick up for glasses. I am very impressed and will be going here from now on for all glasses needs! There's quite a large selection in the store and I love that any frames can be made into sun glasses as well. They seem to have coupons and deals running pretty regularly on the website so make sure to check that before buying!

after waiting SEVEN WEEKS for my new glasses, I went to pick them up today and found them to be…read morecompletely WRONG....made them give me a total refund. Never going back.

Excellent optometrist and staff. Had a visit with Dr. Cheng and she was thorough and extremely…read morenice. The exam was 60$ and the contact lense exam was 79$ (without insurance). They also price match online contact lense stores. Your contact lense prescription is only valid for a year. Yearly renewals are 60$ for an examination and 39.50$ for the contact lense exam.

The need for a trustworthy general practitioner, dentist, or psychiatrist seems obvious enough, but…read moreit's rare to think about what you really need in an eye doctor. Because their work seems essentially like engineering, it's easy to think of optometrists as purely utilitarian: they adjust the dials, ask you to read a line, and tweak until they've narrowed down your very concrete and mathematical prescription. But it SHOULD matter whether your optometrist is friendly, trustworthy, and patient. You're trusting them with a mission-critical part of your body, and dealing with deteriorating vision, dizziness, fatigue, or transitioning to contacts demands a lot of empathy and communicativeness on the part of your doctor. Dr. Kenny at Eye Appeal is a truly excellent optometrist by all those measures. Her office is modern but homey; her office staff--particularly Mark, the optician--are outgoing, knowledgeable, and intuitive; and she is extremely thorough and able to talk in a layperson's language with no hint of condescension or impatience. She actually seems passionate about eye care, and doesn't just go through the motions. On my second visit, I asked to be fitted for contact lenses, and I felt so comfortable and supported during my VERY (abnormally) long session. For more than an hour, through probably a hundred failed attempts at putting my new contacts in, Dr. Kenny remained upbeat and provided consistently reassuring and detailed feedback. It would be easy to feel embarrassed about not being able to do something 36 million Americans do every day, but Dr. Kenny's good attitude saved me from getting overly frustrated. Best of all--though this is likely the practice elsewhere as well--all my return visits for my new contacts, be it just one checkup or three or four go-rounds at trying different brands and prescriptions, are included in the very reasonable consultation fee. Full disclosure, though: I can't vouch for the quality of Eye Appeal's eyewear selection or turnaround, as I've never purchased glasses there, but things like that typically come down to personal taste anyway.

I took both of my children (ages 3 & 7) for their first ever eye appointments. Dr. Kenny is…read morefabulous! She was quick and thorough and wonderful with the kids! She is kind and personable and really put the kids at ease. I was worried my son might be too little but Dr. Kenny was able to tailor her exam to a small child easily. She was very patient and kind with him, even giving him a small toy and paper sunglasses since he was disappointed he didn't need glasses!! The other staff were wonderful as well! The receptionist was friendly & social. The optician, Mark, was excellent when measuring my daughter for her first pair of glasses. My daughter didn't want to leave and asked when we could come back! Just a really great place with a comforting, relaxed atmosphere. I'll definitely go back when I need new glasses and wouldn't hesitate to recommend Eye Appeal to anyone!

This is my second year to purchase my glasses at T-Spex and they provide the most comfortable…read moreexams, great assistance with choice and fit of frames and caring followup. T-Spex is my only place to get my eyewear.

Wes of Cndga. 74 years young, first time ever getting glasses. KUDOS to…read more T Spex. .No fuss at all. Love things that are simple. Boy, the whole process was just that!!! 5 star fer sure!!!

Loved the lady doctor I dealt with very caring. Went to browse the glasses frames and the person…read moreknew I had different insurance they gave up although I paid out of pocket last time. Kinda felt like I was wasting his time. Other then that great care.