I have been a client of Diego for almost a year now and my hair has never been healthier and looked better. It looks amazing every time I leave the salon. He takes his time, is a perfectionist, and knows all the newest styles and trends. The staff is always friendly. Offers you coffee, tea or water when you sit down. The reason I'm posting about how great this place is for the first time is because I was there today and a new client came in while I was getting my color done and she was rude the moment she came in the door. Did not say hi to the receptionist. She stated she wanted this and not that,ect. After listening too her and not cutting her off mid sentence as she tells it. Diego explained politely to her that he didn't have time for what she wanted and was under the impression that she scheduled a mini foil which she didn't deny. He explained again politely how he could help & and she said that won't work. And when he asked if it would be okay if she checked out before he was done so the girl working the front desk could leave because he was staying past his normal hours..she got pissed and got up and said I'm leaving. Basically don't trash a place when there are witnesses to you being rude not the other way around. It's very easy to trash a place on yelp with no basis. Maybe Morgan S was having a bad day but don't take it out on the person who probably would have helped you figure something out had you been nicer. read more

I cannot get over how amazing my experience at refleKTion Salon was! Will forever recommend them to all of my friends. As a former receptionist at a hair salon in Downtown Naperville I am a firm believer that the price of salon services and products are worth every penny...and i've definitely dished out the money from $400 balayges to $100 haircuts. I haven't had a solid go-to place for my hair for about three years based on how picky I am. I have bounced around from salon to salon that claim to be of the "highest quality" but they do not compare to refleKTion. The salon itself is small but adorable and the customer service is something to rave about. My balayage service was with Maria and she really made my experience amazing! My hair is super complicated: long and thin, porous, damaged, color processed. I had waited for a year to finally do something to my hair besides a haircut and coming to refleKTion was the best decision i could have made. What impressed me the most with Maria was how knowledgeable and patient she was. I gave her a long history of my hair, and explained to her specifically what I wanted and she actually came through! I've experienced time after time again at salons where i explain in full detail what my expectations are but end up unsatisfied with the result. From the color to the technique of the balayge service to the hair treatment she exceeded my expectations. read more

I'll start this by saying I've never, ever written a review before today. I initially saw Jen at RefleKTion, and she was the first person in the Chicago area to really seem the master the balayage look that I wanted! No splotchy parts, well blended, super natural looking, but I could still tell a big difference. For my second visit to RefleKTion, I saw Krystal C, and she was simply the best. She listened to what I wanted, used pictures for reference, and did the most perfect blonde balayage for summer. My hair is also super tangly (takes forever to brush out after showers). After her master work, the next time I brushed it out, my hair felt like SILK. She didn't push any products on me, which I really appreciate - I had to ask her what she used because I was so shocked by how well it worked! The day of my appointment with Krystal, I was hoping to get a hair cut as well, but she was already completely booked and didn't have extra time that day. I took a chance and went to a nearby salon, and was not supper happy about the cut. I messaged Krystal to fill her in on how much I loved the color that she'd done, and mentioned that the cut didn't go as well. She replied saying that she'd give me half-off if I wanted her to come in early the following Saturday, to fix the other's stylist's mistake. So very sweet. She's just one of the good ones - felt inclined to write a review. -Christina read more

Let me start by saying how amazing the whole staff is. They are all super kind & its genuine! They also all had really great & healthy hair. May not seem important, but who wants to get their hair done by someone who doesn't even look like they can keep their own head of hair together? The salon was clean & smelled great, not like strong dye & heavy perfume. They offered me a beverage before i was seated and even the water tasted like great quality(not straight tap water with a Chicago plumping filter) ANYWAY. I was given a quick tour & explanation of the products they used by my stylist, Krystal. The first question she asked was "what is your favorite/best salon moment?" And i could not answer! I've always had thee WORST experiences. Little did i know that was about to change. Krystal has hands from heaven!! The massage i received while she rinsed my hair out made me slip into dreamland, if it wasn't for the constant conversation she kept, i would of been snoring! I came in for a cut and color. All Krystal had for a reference was a picture. Not a color name, a number on the dye, NOTHING. And she hit it SPOT ON. Actually she exceeded my expectations. The color came out beautiful as did my cut. Honestly truly thee best! Totally recommended Krystal & RefleKtion salon to everyone! read more

I have found my salon and stylist in Chicago. The salon in very inviting and the staff is wonderful. Jenn is an amazing stylist and took such great care of me. She met me with this huge welcoming smile smile and I instantly felt as ease. I called RefleKTion on a recommendation after I received a very botched haircut from another salon. The cut was so bad that I thought I would be stuck with it until it had time to grow out a bit. Not to be too over dramatic, but I was between wanting to laugh and wanting to cry over how awful this haircut was. I must have sounded hysterical when I called, but the receptionist was so understanding and set up an appointment with Jenn. Words cannot describe how awful this haircut. Jenn is incredibly creative. She was able to blend the badly cut layers, add some texture and created a gorgeous and edgy fringe cut with side swept bangs that is now manageable and easy to style until the layers that were cut very short from the prior cut have time to grow. Jenn also took the time to show me how to style it and the best products to continue to achieve the look until my next appointment. Jenn, thank you so much for the amazing haircut. read more

Reflektion salon has provided me with one of the best salon experiences ever! My stylist, Darlena, has proved to me that stylists with pure talent and excellence exist in the world! Coming in, I was a little skeptical of making any changes to my hair as I've had bad experiences of over-processing and bad outcomes in different salons in the past. Darlena took so much time to listen to what I'd like, match different hair tones, and explain to me what she would be doing with my hair before proceeding. She made sure that we were on the same page several times throughout the process, constantly explaining to me her next move. That is something I cherish in a stylist because let's be honest some can get carried away and then you're stuck with a look you don't love. I can't wait to come back to Darlena and see her bring life back into my hair! My hair looked so natural, shiner, and healthier after the process! I got so many complements, and I trust her entirely with her visions! Thanks Reflektion & Darlena! read more

A few months ago I stopped by the salon for the first time on a Monday afternoon. Only to find out they were closed on Mondays. I had assumed they were open because of seeing people inside and the door being unlocked. I know, I should have read the sign. Although it turned out to be a maintenance day, Diego took the time to give me a great cut. He has been my stylist ever since. And, I should add, my latest cut has turned out to be the best I've had in twenty years. We tried something slightly new and I've never had more compliments from friends and, and strangely enough, complete strangers. Don't pass up an opportunity to be pampered by Diego and the rest of the friendly staff at refleKTion Boutique Salon on Broadway. Diego really knows his craft. Obviously not every cut you see in a magazine is appropriate for the many different shaped heads out there. Yet, he has the insight and ability to customize any cut to compliment any shaped head without compromising your initial vision. read more

I found this gem while researching different salons on Yelp. I'm super picky about my hair and always nervous about trying out new places. Bad haircuts, unruly hair, texture issues...I usually just give up on it. But I took a leap of faith based off of what I read on other reviews and decided to book an appointment. I was not disappointed. Diego listened attentively and offered advice about how best to manage my hair and helped to come up with a style which would help achieve something along the lines of what I was looking for. My super thick, coarse hair prevents me from having most of the styles I dream of, but he came as close as he could and I'm extremely pleased with it. He also gave me in depth advice of products that would work better for me and walked me through step by step what he was doing each moment, making sure I was getting what I wanted. I now have a style that I can work with. Thank you so much Diego and the rest of the RefleKTion team! read more

I have never been a salon person, I barely get a haircut every year. But I was looking for a big change and wanted to donate my hair. I was looking for a salon and a professional hairstylist that would take care of hair and make me feel comfortable and confident! Maria T was AMAMZING! Not only did she make me love my short hair she was very easy to talk to. I told her I didn't want a style that was high maintance and that I had to be able to put in a ponytail. She did exactly what I asked for. The salon is clean and seems like a close knit group of stylist. The front desk girl took me on a little tour of the salon and offered me beverages at the beginning of my appointment. Again not being a salon person this was such a nice treat. I was so excicited to schedule my next appointment and I am happy to have found a stylist and salon that I am comfortable going to. read more

I walked into RefleKTion salon a year and a half ago looking for a last minute haircut and I'm so glad I did. Since then, my mom and I have both become regular customers, and both consider RefleKTion to be one of our favorite spots in the city. KT has set such a wonderful tone for the place. Between the aesthetic of the space, the complimentary glass of wine and the friendliness of her staff, RefleKTion feels more like hanging out with friends than going to a salon. I've been working with Maria for a little over a year now. She is THE BEST. I get bored with my hair easily and Maria has taken me from red to platinum to dark blonde, long to short and back again, and I'm always thrilled with the result. I really appreciate a stylist who really listens, who wants to help you feel your best. Can't recommend this place enough. read more

I love this salon. Their staff and products are great. Due to staff turnover, I've experienced three different stylists. Monna Bianca who is unfortunately gone and Megan (also gone) were both amazing and were great at listening to what I wanted, getting a feel for my own style, and providing their own suggestions. Last time I visited refleKTion, Diego was my stylist. He was very personable and knowledgeable, but he cut some layers that I didn't love or ask for. I don't blame him however; I should've been more direct. I would definitely have him cut my hair again. Recommend this salon to everyone! My only complaint has been the high volume of staff turnover - I've never really gotten to develop good relationships with any single stylist due to the turnover. read more

I've been going to Katie P. ( the owner) for about 15 years. You don't keep someone that long unless they are spectacular. I have very difficult, very thick, course hair. I have been told by other stylist not to come back because "it too much trouble"! Katie has NEVER said anything remotely negative about my hair and what's more she is very happy to cut my hair. She pays attention to the small details which counts in receiving an excellent cut. Katie is also aware of products that can make my course hair look shiny and beautiful. Her product line is wonderful and very cost-effective. I would recommend reflection Salon to anyone especially someone who has difficult and can't find a good stylist. KATIE, YOU'RE THE BEST!!! Peggy - Naperville,IL read more

refleKTion Salon is amazing! I have been going to Katie for many years and she is simply an absolute pro. Not only does she make you look and feel incredible, she's also just the coolest, nicest, most high-vibe stylist to work with. I feel like I am treating myself to a spa vacation and a life-coaching session every time I have an appointment. It was a no-brainer for me to book Katie to do my hair for my recent wedding, and I couldn't have been happier! My friends and family were like, "Where have you been hiding this girl? She's the best!" I couldn't agree more and would recommend this salon and Katie to anyone looking for a stylist in the city--or at her Naperville location! read more

Diego is amazing! His professionalism, attention to detail, creativity, and enthusiasm for his craft is obvious within minutes of sitting in his salon chair. He knows the latest trends but isn't going to shove you into a cut just because it's the latest Jennifer Lawrence "do!" The color he uses on my hair gives me a natural look and is never overdone or harsh. I trust him implicitly and I know that he is always looking out for what will look the very best on me in terms of length, cut, and color and is flattering and not impossible to replicate at home. His calm demeanor and presence is also refreshing! You won't go wrong by booking an appointment with him. read more

I received my second haircut at this salon by the same hairstylist, Diego. Im so happy i found this place so I feel compelled to write a review. What a professional ... thorough and personable. The consultation was fantastic - we talked through what style I was looking for and he hit the nail on the head ! My haircut is fantastic and super easy to style! Diego gave me a couple of tips on styling that I greatly appreciated. From the receptionist right down to the other stylists, all were friendly and personable! This place is a gem and Diego is the best hairstylist I have ever been to. Love my haircut ! Will be coming back and spreading the word! read more

I love getting my hair done by Jaquelyn! Which is why I do not mind driving from the suburbs to the City to get my hair done. I am happy with my hair every time I leave the salon. She listens to my concerns and my hair turns out exactly how I wanted it to look. She takes the time to listen and complete the service and I never feel rushed during my appointment. She also always recommends the best products for my hair and never feel like I wasted my money when making a purchase. I feel safe getting my hair done with the COVID-19 precautions and never feel the need to reschedule due to COVID. I cant wait until my next appointment with Jaquelyn! read more

I've had my hair cut and colored by Madison twice now, and each time she has done a fantastic job. She listens to what I want, looks at pictures I bring in, and provides her expertise on what would look the best with my hair texture, skin tone, and complexion. Each time, I have been super satisfied with my cut and color. I have total trust in her to do a great job, and will definitely be coming back to her in the future. Everyone in the salon is also so welcoming! They take time to really chat and get to know you, and are attentive in making sure you have what you need (from drinks to grabbing your coat to phone chargers). I love this salon! read more

I went in about ten days ago. I don't think I've experienced such expertise at any other salon before. I always get nervous when getting a new haircut, but it was time after a long while to get rid of my long locks. Maria T. took great care of me and my hair, even with a super calming scalp massage which I definitely needed! She is so sweet and understanding and knows what she's doing. I also appreciated her effort to save my hair in an envelope for me since she knew I was donating it. Maria T. is the best! I love my new short cut! It fits me well and makes me feel rejuvenated. Also, awesome receptionist and service! read more